I checked in online â€œ for faster serviceâ€ and waited almost 40 minutes while one agent helped 2 others then me. The computer had a glitch , requiring my credit card to go through 3 times. Agent said â€œ just check your statement to make sure you weren't overcharged. He could not provide voided sales. ASI checked over the van everything was okay except when I turned the key on â€œOil change requiredâ€.. I had to get out , mention this to the staff who saidâ€ it's okay I just forgot to reset it. I arrived at 0900 and left at 0950. Not a good first impression and no apology for taking so long.Judith K.
Trailer Rental & Towing in Salem, MA at U-Haul Moving & Storage of Salem
Salem, MA 01970
(Limited customer parking available)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Salem, MA 01970
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great service took care of me right away,courteous,professional extremely efficientPaul C.
The U-Haul app is junk.Brian V.
Desk worker was very friendly and helpful. Online return system was very convenient. Thank you!Nicholas P.
Passenger side mirror was extremely loose so it wouldn't stay in place...meaning I couldn't clear myself on my right side for the duration of the drive. Then when I returned the truck and complained, the employee didn't seem surprised and actually acknowledged that he KNEW the mirror was like this! So dangerous. Finally, they billed me for a furniture blanket when we didn't even use any. Such a disappointing experience.Alison K.
Charged my card an additional $62 but could not communicate why when I called to ask. Then he changed it to $47 and I still don't know why.Gina R.
Previous renter 8' Chevy pick up truck did not clean bed. It still had gravel embedded in liner; next gas reading was slightly below 1/2 full line, but contract said it was 1/2 full. I cleaned bed and filled above 1/2 line because I'm an excellent customer. If you want to give me a complimentary rental in return, I would think that's fair. Thank youDouglas F.
I think I was over charged. I only drove 13 miles and brought back the truck with the same gas .Wilson C.
Nice easy serviceKathleen V.
I had a. Issue with the size of the truck. The lady working there was NOT HELPFUL. Charged me $80 to drive off the lot and come back. She rushed us- made rude comments and just was awful.Kristin C.
Friendly helpful staff.SCOTT R.
More staff go aid customers. If you're going to offer mobile check-in, it should actually work.Jena H.
When arriving they did not have my reserved truck, they gave us the wrong key, and the paperwork was wrong. Just took a very long timeSean M.
Waiting timeWallies H.
Great customer service from the person who I worked with --- Jose? - I hope I have that right. I asked for his card so I could write a compliment email to you, but he said he didn't have one (or was too modest to give me one). By the time I got home, I forgot his name. Thanks for allowing me to let you know about the service via this survey.Edward C.
I have a ? I got charged an accident fee I had no accidentCalvin G.
They were very helpfulMichael B.
When I reserved truck the Salem MA location did not have the truck I needed for the one-way trip. Reserved truck in the next town Lynn, MA. Day of rental, drive to Lynn and the truck wasn't there. It's was located in Salem!!! Upon return to Salem, the truck was there but the carts and dollys I had reserved/requested where not there. Ended up buying furniture dollys to aid the move.David F.
When we arrived our truck was stuck behind many others so it took a long time to access. There was one person working inside with an extremely long line. We lost 45 minutes of our reservation waiting for the keysRyan C.
One person working on a Saturday morning. Waited in line for over an hour to pick up my reserved truck. There where customers waiting to access self storage, get propane and return trucks. I'm sure my review will not be the only negative one from this day. The one person helping customers was overwhelmed as he continued to try to get the manager on the phone. Customers using the online check in system where having to move trucks themselves to get to the truck they actually rented. The manager of this location should be ashamed leaving one person to work on a weekend.Brian A.
i think i deserve a mileage rebate,estimated 30 miles drove ledd than 10Gerald D.
Head guy is a pleasant person and is good at what he doesDaniel P.
The great team (Jaime Leopoldo and Luis Algarin) at the Salem U-Haul store are very good at what they do. Thank you U-Haul for these people. You need more dedicated people like them. DeanDEAN D.
Staff was helpful, polite, and our rental served us well. thank you!Kristen A.
I was charged for an extra day and declined insurance I was charged for. I am spending time on a project that should have been complete.Ronald V.