Storage area was not clean. When I started moving my belongings I noticed mouse droppings on some of my boxes. When I was ready to leave I was kept waiting in the office because even though there were 3 staff and only two customers I was told I had to wait for the manager.
Russell B. | Overall ExperienceSelf Storage Units in Salem, MA, 01970
U-Haul Moving & Storage of Salem
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Manager on duty when I closed my account could have been more friendly after I used their service for 3.5 years. However the Regional Manager or Sr Manager was excellent and very understanding and customer focused.
Brian R. | Overall ExperienceI have rented numerous trucks from Uhaul from the past, and this location is excellent. Anthony and Chris are super friendly and helpful, always going out of their way to give great customer service. Seemed like every time I was there, Anthony was there to help me with whatever I needed, and he was always so patient, kind, and accomodating. Uhaul is a big company, but they make that branch feel like a local neighborhood rental and storage place. Just great service. 10/10. Thanks for everything!
Taylor V. | Overall ExperienceClean, well lit, organized. The on site staff is professional, friendly, well prepared. I am glad I chose UHaul Self Storage in Salem, MA.
Jack H. | Online Move InGreat big thank you for safe clean secure convent
Elizabeth M. | Overall ExperienceThe storage unit with a ladder walk up, left much to be desired. Anything heavy would be like impossible to to leave here so unless I get a bottom unit, I’m gonna have to pull out before the month is out even though it’s been free and find a place where I can at least put heavy stuff in, otherwise I love this U-Haul place. I’ve been using it for well over 20 years not for storage but for trucks and supplies it’s better than it ever ever was. It’s super top-notch, modern and friendly as ever can be the people and helpful.
THOMAS A. | First ImpressionsAfter a rough couple days with very little sleep moving up from Manhattan it was a huge relief to have friendly, professional help with returning and storage. Max is definitely ready for his assistant management position and went above and beyond to help me get my storage unit set and truck returned. Anthony’s leadership and poise were critical at drop off and he has been very helpful resolving discrepancies with the New York pick up location. Make sure you hold on to these guys.
EDWARDGEORGE JR G. | First ImpressionsAnthony was very helpful & considerate
Mykeng R. | Overall ExperienceThe people were good. I was just asked to do everything in the office that I did online. Exactly the same. I feel like I would've been quicker if I had just shown up. I figured the process would have taken less time since I went online.
ARMANDO C. | Online Move InVery easy to access, safe and clean.
JAMES G. | Overall ExperienceThe storage area is brightly lit, with parking right next to the building, and several carts and stair ladders to use. I made my reservation online and everything was ready for me when I drove over. The man who helped me was friendly, went over everything in detail, and answered my questions.
Brooke C. | First Impressionsstills didn’t receive my $69
JOHN D. | First ImpressionsThe only reason I left is because I’m too old to have a storage up top and move those stairs around. If I was in my 20’s maybe.
Mabel C. | Overall ExperienceThe two no’s were because sometimes it was easy sometimes not sometimes clean sometimes not
RICK W. | Overall ExperienceThe staff were nice and went out of their way to help us, they should definitely get a raise.
caleb y. | First ImpressionsN/A
MARIA C. | First ImpressionsThe staff was very helpful and accommodating when I needed it most. I wasn’t even aware of the storage facility on site until they told me, things worked out well because of the staff, Thanks guys much appreciated
Tammy g. | Overall Experience