Customer Reviews for U-Haul Moving & Storage of Salem

Rating:

5.0

Staff was super nice and helpful. Very smooth transaction

Rating:

4.0

The man working on a Saturday of Memorial Day weekend did a great job handling the volume of customers, but would have been better if more staff

Rating:

5.0

We had to rent a U-Haul urgently because we are from Pennsylvania and our car broke down while we were visiting Massachusetts. Luis at the Salem U-Haul location was so understanding and helpful. He made a very stressful situation less stressful and more manageable. My three children and I got to where we needed to be safely with our car in tow. We are so grateful for his professionalism and kindness.

Rating:

1.0

Try to take a breath before telling customers like us who made a reservation that we were late so our trailer was given away when we were waiting for an understaffed store who was unable to handle the volume of customers.

Rating:

5.0

Fast, helpful, clean, nice new trucks, and very professional

Rating:

5.0

The employee at this location was incredibly kind and helpful, showed me the proper hookup procedures for my trailer and helped me install it.

Rating:

3.0

No one available but using the app was fine. Location was average but who really cares. I was not there for a cup of coffee.

Rating:

5.0

Anthony is the best in the business. Trucks are always ready to go and clean. I use Uhaul quite a bit at least once a week. If I have made an error making my reservation anthjony gives me a call to make sure all is good. If I leave something behind, he takes care of me. I have never had a bad experiance there and I have never had a better experiance than this location. customer service at its finest.

Rating:

5.0

Luis was extremely helpful and friendly! He answered all our questions while smiling the entire time. Luis made us feel like the only customers. Our rental was clean and ready when we arrived. The return was easy too. Luis clearly loves his job and we appreciate all his help!

Rating:

1.0

Customer service was horrible. Rude beyond belief when asked a question while returning vehicle. I wanted him to walk around the vehicle to check for damages and he took it as a personal attack. He made me wait while he finished us with others, which was fine. Then he decided to go move a vehicle around in the parking lot which wasn’t critical. Then he finally comes in to take care of me, gives me a receipt with no mention of a damage free return. When asked, he got very defensive and told me to read the receipt. The receipt had no mention of damage of lack there of. I’ve had a problem at this location being accused of damage, that I proved false by the photos I took before hand. He was even rude to my wife who was waiting in a car to pick me up. You’re not doing the company any favors keeping him dealing with customers.

Rating:

2.0

Understaffed. Long line at the counter. I could not see out the windshield because it was so dirty inside

Rating:

3.0

I rented a trailer to move a load of flooring. I was not informed There would be a fee to drop it at a different location. I was never asked if I would be returning to the same location. There was no mention of a fee to return when I dropped it at a different location.I was charged $130.extra on my Amex.About an hour after I dropped it I began receiving back to back phone calls from the original rental location . They left a slightly threatening message...."you better go back and pick it up and return it to us.That is our trailer!" I had to block the calls to stop the constant harassment .

Rating:

1.0

Manager was rude, not helpful and would not check me in or I would have to wait one hour. Suggested that I have to check in online, but the location service would not work. They seem overwhelmed and short staff. I would not recommend this location until they have appropriate staffing! Poor experience!

Rating:

5.0

A++

Rating:

5.0

I spent almost a half hour waiting in line to pick up a trailer I had contracted for on line. Because mine was a day rental, this loss of use time reduced the value of the rental to me.

Rating:

3.0

The store manager spoke too fast and was rude.

Rating:

5.0

The gentleman working (I believe his name was Anthony) was by himself, yet easily handled the several customers picking up equipment and purchasing supplies. He was quick, efficient, helpful, and friendly on top of it all, even in the rain.

Rating:

5.0

The friendliest staff helped us with our truck and tow. They are absolutely amazing!

Rating:

5.0

Friendly helpful staff

Rating:

5.0

Goog

Rating:

5.0

Nothing - Anthony does a great job running this shop!

Rating:

4.0

Courteous careful attention to detail

Rating:

5.0

Anthony was amazing to work with. Very helpful

Rating:

5.0

Very helpful great employees.

Rating:

2.0

I feel like i was forced to pay a coverage charge when i never had to with my driving history. Although it is just $25 i feel like i was given no option on some of the things

Rating:

5.0

Excellent customer servive, easy to work with. Great job.

Rating:

1.0

Where do I start....paid for my reservation, informed the person I wouldn't be back until late, due to the event in NH. Even said may need it following day. Was informed was not rented out. Now comes where im running behind on the day. Not once, but twice, back to back phone calls confirming I was bringing back tonight due to another booking for the ren4al. No issue. I personally took extra time outta my night to bring back the uhaul, and make sure it was good. Fast forward to 7am. Got charged for another day, then got told because I didn't use the self check in feature I was charged extra. Then the person on the phone tells me I was threatening them because I gave them an ultimatum: fix this or I will dispute it. No, their life was not threatened, nor was their body harmed. But yet giving a choice was a threat. Garbage site, and garbage company for letting that dribble happen. Disgusted.

Rating:

3.0

Check in not available through self service.You have to go to the counter

Rating:

1.0

It is clear that customer service is the last thing this location is concerned about.Anthony is extremely lacking and is very rude. This is not the first time I have an issue with him. I thought it was a one off the time before but he was even far worst this last time again. As a result of that, I will never ever rent from this place again. I would rather drive an entire hour to rent from another place. He has no regard for people’s time and is disrespectful. Two people walked in to try and tent and after waiting for a very long time, they left without even being acknowledged by him. I was waiting to finalize the return of the truck and I also left.. the truck was old and noisy and steering wheel was off. As for Anthony, that is who the manager is, what will make you appoint him as a manager when he has no social skill and is literally causing customers to leave due to waiting ridiculous amount of time for him.. You ask for this review as if you care about the quality of your service.. you could not possibly care. If you did, you will not have him dealing with customers.. I decided to rent storage from another company rather than U-Haul as a result if this last experience.. bottom line, after yesterday, I have sworn off doing any business with U-Haul. Today I advised my friend who was looking to rent a van and storage to seek a burger company.. if you want the Salem Massachusetts location on Jefferson to stay in business, you would not have him as the manager and perhaps give him a position where he is not interacting with customers.. it is sad because at one point this was a good service location.. but no more..

Rating:

3.0

Picking up the truck was a good experience overall, returning the truck, there was only one employee, and he was somewhat rude...clearly overworked, however! Get more help!

Rating:

3.0

Rent a 20ft with patch inside that fall under the weight of cart with 110 lb. on and charge me almost $ 500 for damage that I will dispute

Rating:

1.0

Overcharge me will not be returning

Rating:

1.0

I’m not Sheryl whoever. You have the wrong email. This is the 9th mail I have received from you. Stop!

Rating:

5.0

When I opened the door to the back of the truck I was shocked to see how dirty it was inside. Not only was it dirty, but it had an awful smell of sour milk or trash. There was also a piece if restaurant equipment still left in the truck. I had to clean the walls myself and spray with air freshener just so we could get the move done. I was very disappointed with the cleanliness of the truck in general.

Rating:

4.0

Just didn't like how sweeky the truck was but every thing Elsa was great

Rating:

2.0

Very friendly employees, but wasn’t staffed enough for how busy it was which caused long wait times

Rating:

3.0

Truck was extremely squeaky, as if it was about to fall apart. I was also told the tank was full. I drove 5 miles total with the truck, and when i went to fill the tank before dropping it off, it cost me $14, which tells me it was not actually full.

Rating:

5.0

I have been moving since October and rented many times at U-Haul Very high rating for Anthony Jamie and Louis gave excellent customer service. The digital tools make the process efficient. It is my place for rentals and certainly share my experience. Francis Riggieri

Rating:

5.0

Nothing I found them professional and very knowledgeable. Thank you again u haul

Rating:

1.0

Second time I’ve been overcharged. Picked the truck up at 1/4 tank, returned it at 1/4 tank, wasted $10 on gas at a price of $2.77/gallon, so about 3.5-3.6 gallons refilled, and they STILL had the balls to charge me for 4 gallons + a $30 gas refill fee. Horrible scummy management

Rating:

5.0

I was very well received . Professional, everything explained properly. Luis did an excellent job! I’ll definitely come back! I’m very happy with a stressful day moving out of a storage space! Thank you Luis!

Rating:

5.0

Very friendly quick professional experience

Rating:

4.0

Maybe have another person working. It was a Saturday. A lot of people wanting a rental and only one guy working. He was awesome and was doing the best he could. I felt bad for the guy.

Rating:

4.0

The pickup location was good. I walked in looking for a truck I had to wait about 35-40 minutes to because they didn't have the truck but he was waiting to see if someone that had the truck reserve was going to come back to get it when they didn't I then got to rent the truck he was very helpful.

Rating:

5.0

Charged for 12 pads but only provided 6 pads. Very disappointing.

Rating:

1.0

Arrived 20 minutes early and was told to leave and return later While getting ready to leave was again told that I needed to leave On return 30 minutes later trailer was not available and still waited 20 more minutes to get service Worst customer service ever and I have rented dozens of times

Rating:

5.0

Excellent to work with, I was in and out within 10 minutes on pickup of the auto trailer and on the return.

Rating:

4.0

Staff is great. Very helpful

Rating:

5.0

Staff was friendly and helpful. Price was affordable. No improvements needed!

Rating:

5.0

The employee at this location did an excellent job of dealing with some terrible and mean customers. Well done.

Rating:

5.0

Representative was excellent and was really helpful

Rating:

1.0

The individual we worked with was rude to me and his colleagues. I recommend retraining staff on how to appropriately interact with consumers and further encourage an intervention to address his negative behavior toward his fellow staff. I do not intend to rent from this location again.

Rating:

5.0

Great customer service

Rating:

5.0

The two gentlemen, the manager and the mechanic, went above and beyond to help us out with our rental. My vehicle had died and we had to have it towed to Salem then after encountering an issue with the tow truck driver we managed to work together to jump it and get it up on the trailer. We had a long journey ahead of us driving back to North Dakota and they were so helpful making sure we were all set. We are so grateful for the help and efforts of the Salem Uhaul associates. 10/10🏆

Rating:

5.0

The 2 guys working when we went were great. The one who checked us in and the guy who prepped the truck.

Rating:

5.0

Anthony in specific was really great and was able to answer all my questions, and made me really think about getting a storage unit in the future with U-Haul. 10/10 employee

Rating:

1.0

Anthony (the General Manager) is the most rude person I've ever dealt with at any business I've ever spent my money at. Immediate attitude upon arrival to the location. Do yourself a favor and go to the one in Lynn.

Rating:

5.0

Excellent experience. Walked in no reservation. Employee was professional and courteous. Informed all important information and sent off with truck and positive vibes. Return was quick and again courteous treatment.

Rating:

1.0

tire pressure was 31psi. no comment, They want to me to die on the highway. He didn't know what he did.

Rating:

4.0

Offer 24 hours options upfront

Rating:

5.0

Anthony and Louie were very professional and excellent to work with

Rating:

3.0

I cleaned out my storage yesterday and terminated my lease. A rat trap was in my unit and rats had shredded and nested in some of my belongings.

Rating:

1.0

You should have scanners in your locations for drivers licenses N cameras for pictures when you APP and does not work be more likena physicians office where the checking in fast and simple I spent 2 hours just to rent a simple storage unit shouldn't be rocket science!!!

Rating:

4.0

Need new stairs for upper units, very difficult to maneuver.

Rating:

5.0

Anthony was fabulous! I have had numerous issues trying to get my ubox delivered when speaking to U-Haul customer service team. No one seemed to understand the process. When I went to the U-Haul location, Anthony understood exactly what I needed and was extremely helpful! I now have a storage until at his location. Give this man a raise ;)

Rating:

1.0

Bad service , very dirty rat droping all over

Rating:

2.0

Storage area was not clean. When I started moving my belongings I noticed mouse droppings on some of my boxes. When I was ready to leave I was kept waiting in the office because even though there were 3 staff and only two customers I was told I had to wait for the manager.

Rating:

5.0

Manager on duty when I closed my account could have been more friendly after I used their service for 3.5 years. However the Regional Manager or Sr Manager was excellent and very understanding and customer focused.

Rating:

5.0

I have rented numerous trucks from Uhaul from the past, and this location is excellent. Anthony and Chris are super friendly and helpful, always going out of their way to give great customer service. Seemed like every time I was there, Anthony was there to help me with whatever I needed, and he was always so patient, kind, and accomodating. Uhaul is a big company, but they make that branch feel like a local neighborhood rental and storage place. Just great service. 10/10. Thanks for everything!

Rating:

5.0

Clean, well lit, organized. The on site staff is professional, friendly, well prepared. I am glad I chose UHaul Self Storage in Salem, MA.

Rating:

5.0

Great big thank you for safe clean secure convent

Rating:

4.0

The storage unit with a ladder walk up, left much to be desired. Anything heavy would be like impossible to to leave here so unless I get a bottom unit, I’m gonna have to pull out before the month is out even though it’s been free and find a place where I can at least put heavy stuff in, otherwise I love this U-Haul place. I’ve been using it for well over 20 years not for storage but for trucks and supplies it’s better than it ever ever was. It’s super top-notch, modern and friendly as ever can be the people and helpful.

Rating:

5.0

After a rough couple days with very little sleep moving up from Manhattan it was a huge relief to have friendly, professional help with returning and storage. Max is definitely ready for his assistant management position and went above and beyond to help me get my storage unit set and truck returned. Anthony’s leadership and poise were critical at drop off and he has been very helpful resolving discrepancies with the New York pick up location. Make sure you hold on to these guys.

Rating:

5.0

Anthony was very helpful & considerate

Rating:

4.0

The people were good. I was just asked to do everything in the office that I did online. Exactly the same. I feel like I would've been quicker if I had just shown up. I figured the process would have taken less time since I went online.

Rating:

5.0

Very easy to access, safe and clean.

Rating:

5.0

The storage area is brightly lit, with parking right next to the building, and several carts and stair ladders to use. I made my reservation online and everything was ready for me when I drove over. The man who helped me was friendly, went over everything in detail, and answered my questions.

Rating:

1.0

stills didn’t receive my $69

Rating:

3.0

The only reason I left is because I’m too old to have a storage up top and move those stairs around. If I was in my 20’s maybe.

Rating:

3.0

The two no’s were because sometimes it was easy sometimes not sometimes clean sometimes not

Rating:

5.0

The staff were nice and went out of their way to help us, they should definitely get a raise.

Rating:

5.0

N/A

Rating:

5.0

The staff was very helpful and accommodating when I needed it most. I wasn’t even aware of the storage facility on site until they told me, things worked out well because of the staff, Thanks guys much appreciated

Rating:

5.0

Danver Mass one staff was very rude unprofessional refused to attached my car to. Uhaul truck, he's Cambodian but 2 ladies helped on 6/29

Rating:

1.0

Renting this storage unit from Uhaul has been among the worst decisions I have made. It was nothing but a huge pain to deal with from beginning to end

Rating:

3.0

My problem was with the sales rep on the phone. She didn't realize that the storage box on the second level had access only by a stairs/ladder. It was very difficult to get into, pipes in the ceiling and a difficult angle. I wouldn't have been able to manage if my son didn't tag along last minute. The employees at Salem where very nice and understanding. Ann

Rating:

5.0

Staff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.

Rating:

5.0

The general manager at the Salem, MA location was EXCELLENT and should commended for how he handled the store as it was getting absolutely SLAMMED with customers while he only had one other employee to help him. You all need to give Mr. Chery a raise and get him more staff.

Rating:

4.0

My storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.

Rating:

5.0

The young man that helped me rent the unit was very helpful. I can't believe I forgot his name, but he was great!

Rating:

4.0

I had a storage unit there for almost a year and during that time the staff was always helpful and courteous.

Rating:

5.0

Thank you

Rating:

5.0

Kyle Mills is THE BEST!!! He takes the time to make sure that “All is Well”.

Rating:

4.0

Overall, really good.

Rating:

5.0

Very professional, efficient service provided as usual. Keep up the great work! Carlos Koczela

Rating:

5.0

Manager and staff courteous and professional

Rating:

5.0

the manager on duty was amazing, helped with our storage unit, checked us in and made the last part of my move from NYC seemless.

Rating:

3.0

The lock on the main access door was broken and this was pointed out by staff to us, so it was not at all secure

Rating:

2.0

I was not told that my u-boxes would go to 3 different hubs before it got to me 2 days later. After guarantee delivery of Sept 27

Rating:

5.0

Kyle, the executive at the Salem location, is professional and personable and someone you should probably give a promotion to before you lose him to a competitor.

Rating:

5.0

Awesome service

Rating:

5.0

the girl working was very good

Rating:

5.0

Staff was excellant.

Rating:

4.0

I need Scott, the district manager to call me

Rating:

1.0

Thank you for booking me a pick up truck when you knew I had to pull 2 uboxes. Got to the Natick location and they didn’t have 15’ trucks like I needed. Had to wait hours for one to show up