Customer Reviews for U-Haul Moving & Storage of Sharonville

Rating:

4.0

Drop off location

Rating:

4.0

Have one more staff to accelerate the process and reduce waiting time. Robe the general manager was fantastic and very helpful.

Rating:

5.0

Staff was extremely courteous and helpful.

Rating:

3.0

Wait times were long. The trailer I rented had taillight & running lights that were NOT working

Rating:

4.0

truck needed some shocks/springs, very rough ride

Rating:

5.0

Customer service was excellent!!

Rating:

4.0

Staff that was present was absolutely fantastic. There did not seem to be enough to accommodate the morning rush.

Rating:

5.0

The crew there was wonderful!

Rating:

1.0

I had two blowouts on my trailer which caused me to be 6 hours late. Too late to get in the hotel I had reserved for me and my 3 large dogs. The delay was due to th the tires being old It made me too late to get to hotel and I had to sleeo with my dogs in the back of my automobile. They obviously don't maintain their equipment. I personally think I'm do a refund in fact corporate when I was online with their emergency guy said that y'all would could refund it but I ain't seen anything show up yet.

Rating:

3.0

The wait in line both to pick up and to drop off was way to long both times only one person at the counter is room for three

Rating:

4.0

the ride was not smooth at all

Rating:

4.0

A little better instruction on where to drop off the truck would be helpful. Since this location has changed its workflow in recent months, it was confusing as to where I should drop off the truck. Maybe add some signage. But, overall we had a good experience and the rental truck was quality. Thanks!

Rating:

5.0

I received amazing customer service, especially on the phone with repeated changes on my part.

Rating:

5.0

This would be a big help you could allow ur customers unlimited access to their storage other than that the service and the people were awesome

Rating:

4.0

Get your app to working. And get more people to answer the phone. I was on hold for 25 minutes before anybody ever answered my call to help me try to get my trailer checked in for return. Also. The links on the web. uhaul.com return does not work. It only takes you to the U-haul page, not the return page. You have to then search for the return page. This process is totally unacceptable.

Rating:

1.0

Truck was dirty and smelled like marijuana. Location is a dirty maze and staff was not interested in helping customers. Would go to a different location.

Rating:

5.0

Had a one hour round-trip drive to pick up and drop off this trailer. I really wish something was available closer.

Rating:

1.0

Overall really poor experience and very disappointed. We were moved to another location and then showed up to be moved again back to original location. If that was all, we wouldn’t have been too bothered. However, after retuning, the same day, we were charged a total of 3 day bill. When we called to question, the person noted they would need to review the cameras. It’s been a day and a half and 2 phone follow ups with no response or rectification. I’m really disappointed with our experience and cannot say I’ll be back.

Rating:

5.0

Excellent customer service folks that I called while in Knoxville prior to drop off. So thankful for their help to find the best location.

Rating:

2.0

I had a disappointing experience with this location. It seems like they are consistently understaffed, leading to long wait times every time I visit. Furthermore, the appliance dolly I had reserved was unavailable, and they couldn't provide one. This forced me to travel to another location to find one, which significantly increased my mileage and fuel costs for the rental. To make matters worse, the van I was provided was handed over with the engine already running. While I understand they might be trying to be helpful, this is not the right way to handle a vehicle, especially considering that I am the one responsible for the fuel costs. I hope they improve their management and service quality.

Rating:

5.0

Sharonville outlet, though new, is disorganized. Needs signage on where to do returns etc.

Rating:

4.0

Get more help in the store

Rating:

5.0

Great job to both U-Haul facilities. Both pick up and return were a breeze. Thank you,

Rating:

4.0

The strap ratchets on both sides were extremely difficult to tighten and release.

Rating:

3.0

Checking in and dropping off on line was easy. The only issue I had was that the fuel level was empty when I picked it up.

Rating:

5.0

Rob Frost was very helpful, professional and made our experience excellent!

Rating:

1.0

It was dusty. There were bugs. All my things were covered in sawdust dust. Ty

Rating:

5.0

I had an awesome experience. I say change nothing . Hours of operation was longer than others , truck availability was great ; and person behind the counter was friendly and hopeful!

Rating:

5.0

Very helpful in getting me setup. Even loaned me a drop hitch because mine was too tall. Went above and beyond!

Rating:

5.0

Not try to shift rental locations the day before the rental.

Rating:

5.0

All 3 guys working that morning were very upbeat and friendly. They displayed a sense of urgency to help me get on my way with the rented equipment.

Rating:

5.0

Windshield needs cleaning- outside and inside

Rating:

3.0

People late. Opened at 7 Manager there alone. Others showed up 10 or 15 minutes later. 5 people in line.

Rating:

2.0

- after going through the mobile check-in process, the key compartment wouldn’t open and I had to stand in line for an attendant to check me in. - the check engine light was on. - the truck had less than a quarter tank of gas, so I had to add gas twice: immediately after renting to ensure I could complete my trip and again at the end of my rental to bring the tank up to the level I rented it at.

Rating:

5.0

When you need it, THIS location has the right equipment and people to help you get the job done. Every time.

Rating:

3.0

You need a desk person & to train on how to manage multiple customers, a line and phone at same time. Stood in line for 30 minutes for a representative to come & help people. That is to just start the process of helping ppl in line. Took a total of 45 minutes to finally get my keys for a reservation already placed. When returning, stood waiting for the person at the desk who was on the phone to even acknowledge me just to turn in my keys. Another representative finally walked in to advise I can leave keys in truck if email receipt would suffice. If I had know that option at check in I would have done that. The phone app never works for checking or checkout. This is a great location for vehicles but understaffed and under trained. Should not take that kong to check in/out, especially if a customer has a reservation.

Rating:

1.0

This U-Haul Moving & Storage of Sharonville in the Cincinnati OH area is bar far the worst location in customer service and the rudest, nastiest and most negative experience I’ve had with any staff from any U-Haul that I’ve done business with, which says a lot considering I have rented numerous trucks, personal storage space, RV storage space, etc. from coast to coast from this company; even purchased one of their 17’ box trucks from one of their Indianapolis IN locations two years ago in April 2024. It’s hard to even find where to even begin with all the issues that this location has that obviously frustrates and discourages their staff; in my experience this location frustrates their staff to the point of cursing at their customers for no good reason at all. However, I’ll sum it up to only three negative attributes that I personally experienced from this location on 04/07/26-04/08/26: 1st on 04/07/26 when I picked up my auto transport Maylia B assisted me and because their system was not up-to-date, she was not able to find my reservation that I previously made where I clearly outlined the towing vehicle and vehicle to be towed. As I tried to explain the two vehicles, that I had already submitted online for my reservation by the way, Maylia clearly showed confusion agitation to which vehicle was which. Nothing to get upset over, just relax, listen to what I am telling you and use reasoning to comprehend if it makes sense or not. It reasonably/logically doesn’t make sense for a 2014 Jeep Cherokee to tow a 2013 Mercedes-Benz Sprinter Van 3500 Leisure Travel RV w/170in wheel base on an auto transport, use a little logic and you will realize it’s the other way around. However, apparently getting snippy with me about what vehicle she was talking about was more appropriate than reasoning. 2nd After Maylia figured out which auto transport to have me back up to, she proceeded to have me unnecessarily move back and forward several (that’s right, not one, two or even three, but several) times with my hitch receiver to properly line up the ball with the auto transport coupler. In the process of slowly moving back and forward several many times, there were two occasions where I heard/felt the back of my RV hit the coupler, in which she giggled about after bringing it up to me when I finally got connected. Not that I really cared about my RV making contact with the coupler as it has numerous dents/dings from previous contact that I’ve made to other trailer couplers under many previous instances. However, Maylia giggling about it in a nonchalant manor wasn’t appropriate. 3rd The final and worst experience that I had with list location. Upon returning the auto transport with my 2014 Jeep Cherokee there is no clear “drop-off” area at this Sharonville location. Therefore, I proceeded inside where I was assisted with on of the rudest nasties U-Haul employees that I’ve ever dealt with. Unfortunately I didn’t get his name, but to describe his physical appearance he was a younger (probably early-mid 20’s) 5-10’ to 6’-0’ thin man with dirty blonde hair. I’ll refer to him as the “rude dirty-blonde young man” for the remainder of this review. After informing me to drop off the auto transport at the far north end of the lot, the rude dirty-blonde young man instructed me to back the auto transport into a space that he made by moving a small cargo trailer out of the way by hand. As the space was very tight to back in (even with my smaller Jeep) I got somewhat close the open space but was still a bit cock-eyed to complete the turn. The rude dirty-blonde young man then yelled for me to stop, which I did, then he told me that he just drop the auto transport here, which he did and I slightly moved up upon his instruction. Then as he used a tow dolly (that proved too small for the job) to grab the auto transport the rude dirty-blonde young man struggled for several seconds trying to push the auto transport back into the space. I offered my help and he pointed to the tongue of the auto transport and instructed me to push on the trailer. As I proceeded to grab the awkward tongue of the trailer that had no picking point, I attempted to push-pull on the auto transport to assist the rude dirty-blonde young man. The rude dirty-blonde young man then rudely yelled at me to “push, not pull”. I then explained to him that there is no good picking point for me to grab onto the auto transport to assist him. Additionally, I told him that this location does not have the proper facility setup to return equipment in a safe manor as the working space it restricted and that I barely have enough room for my small Jeep to turn around. After I said that the rude dirty-blonde young man then just dropped the auto transport where is was and asked me if an emailed receipt was OK. I informed him that I would prefer a printed copy. The rude dirty-blonde young man then clearly showed additional frustration taking his anger out on me by yelling at me to move my Jeep out of the way, which I carefully proceeded to do without argument in the tight space to maneuver while he was moving in attempt to grab and move the auto transport with the tow dolly into the same space for a 2nd time. While the rude dirty-blonde young man struggled and finally pushed the auto transport back into place, he curse at me where I could clearly hear him stating “Now I gotta go walk all the way back and get your f**king receipt since you want a f**king paper copy and aren’t happy with a email”. Now that’s the straw that broke the camel’s back. I didn’t care about any of the other negative experiences up to this point, however when the rude dirty-blonde young man used profanity, and the F-word at that, towards me, it took all the self-discipline that I had to keep me from getting out of my vehicle and punching this kid in the face for speaking to me like that or even just retorting some curse words back at him. I don’t care what’s going with you or in your day, as an employee in a well established business working with a customer, you don’t talk to anybody, let alone the customers like, that. I proceeded to the U-Haul office where the rude dirty-blonde young man printed out my receipt and asked me if there was anything wrong with the equipment, which I stated “no” before I took the receipt and got out of there as fast as possible without blowing up on that place. I tried to call the General Manager Robert Frost at the number on his business card, however the phone just continued to ring with no answer. Therefore, I am writing this review to capture all the explicit detail about this location that I experience in hopes that someone reads it in time before the suffer the same fate at this horribly managed location. So, for anybody who took the time to read all this, this is a warning, beware of this Sharonville U-Haul location. In addition to all the access/facility defects you will likely encounter very rude, incompetent, nasty staff that will treat you like dirt. I hope no-one else has to go through a horrible experience like this with any U-Haul, every other U-Haul location that I have done business with has been professional, honest and a pleasure, but this location is an exception. P.S. I hope corporate sees this review, actually acknowledges who I am as a loyal customer (contract # 23520204), and attempts to at least review the staffing and facility deficiencies at this Sharonville location.

Rating:

2.0

I went in and made my rental reservation in person at the Colerain Ave store on 3/30/2026. While there the staff was way to interested in making sure I knew they had their own moving business. I wasn't moving, I made a reservation for a car hauler so it was weird. Then a few hours before my pick up time on 4/3/2026 I get a call saying they need to talk to me about my reservation. When I call them back it's a bunch of ummmm I don't know what they wanted what did the message say (it said to call you) & ummmm we don't know why's they said that. Finally I get told I had to go to Reading Rd to pick up my reservation. No one can tell me why and no one was particularly friendly about it. Since it's a couple hours before I'm supposed to leave, I'm stuck. So I drove across town to Reading Rd, where they told me they also didn't have the type of trailer I had reserved. Then suddenly they do. I ask if they know why the Colerain store would take my reservation but then suddenly not have the equipment and was told I don't know, I don't work at that store. I asked if I can at least return the trailer to Colerain Ave store and I'm told sure for 3x the original price quoted. Again, no apologies or explanation just to bad, so sad. No one told me the store would be closed when I came to return the trailer or where to leave it. No one told me I could check in the trailer through the app, I had to figure it out myself. Cause I don't have time to do it the following day with the store open, also it's apparently an up charge to have a human help you. While this was highlighted on my paperwork it would have been nice to have been told. Just an over all disappointing experience from both locations.

Rating:

3.0

Not to close 5min before it's time to close because I made it back 5min before the closing time and wasn't able to get in to drop off

Rating:

5.0

The staff fit me into their schedule and installed an electric line for my hitch in a couple of hours.

Rating:

4.0

Helpful and friendly staff. Malia got me set up with everything I needed to move some furniture pieces.

Rating:

5.0

Booking process looks good but in reality is very poor and needs debugging!!! Very frustrating to begin with booking and then have to repeat all Of it to the phone support line and then repeat aaaaalllll of it again at the pick up location. Both times i rented a trailer in 2 weeks or so. Get it together!!!!!!

Rating:

5.0

Rod F provided an excellent service. Friendly, professional and was able to fulfill my request.

Rating:

5.0

Friendly and helpful!

Rating:

4.0

I've used this location a number of times now. It's been far better than other locations that aren't u-haul dedicated stores. Unfortunately, trying to do online check-in and self-pickup never works here. This time, I was looking for the barcode to scan, and found only a damaged barcode sticker that couldn't be scanned. I asked the staff about it, and they confirmed this was the only barcode. They had to dispatch manually. Not a problem with the location, the app is pretty buggy. When I tried to drop the van off, I went through the drop-off questions 3 or 4 times. Each time, I'd get to the end, and it'd restart the process without any error. After it finally worked, I locked the van, and dropped of the keys, but the app still said my reservation was active. I called the store, and they said it will show active until they get the keys and complete their process. This makes sense, but the app should at least show an intermediate status, like "dropped off-pending check-in," so I'm not left wondering whether the entire drop off process just failed.

Rating:

1.0

Gave me a intown truck with no gas although I put almost 600 miles for transport. Told customer service where we were going (moving to a whole other state) and still got charged over $1700 in “wrong location fees”.

Rating:

5.0

This location of U-Haul is very busy, but they get you taken care of quickly! They are very friendly and courteous. I would use them again.

Rating:

5.0

great experience will rent another truck shortly and will go to this location

Rating:

5.0

Great Help

Rating:

5.0

From checking in, to the last, "Have a great day" everything and everyone was Great. I enjoyed everyone. When I encountered a problem, with my unit (no faith of u-haul) everyone from u-haul stepped in to help resolve the issue from Rob, Steve, Michael, and the front lady...(her name, slipped my mind". But everyone was great. It was the Red Carpet experience... Michael Johnson...

Rating:

5.0

Great Service!

Rating:

4.0

Car hauling trailer. The strap to hold the car on the right side was worn and useless. I always use my own straps also so it still worked out for me

Rating:

5.0

As always Rob and his team take excellent care of us. We are at this location 2-3 times a week and have been for years. It is consistently a great experience. They always have the equipment we need. It is in excellent condition, clean and ready to go for my team. The new setup makes me wish we had storage needs as well. Keep up the good work and keep Rob and his team happy so we continue to have reason to drive past other uhaul locations to rent from the best!

Rating:

5.0

Rob did great! Informative & kind.

Rating:

5.0

I was pleased with every facet of the service I received. The service was excelent.

Rating:

2.0

Lack of staff. Will not answer their phone. Truck was dirty the engine lights were on.

Rating:

5.0

You have excellent service, keep it up.

Rating:

5.0

Angie was very efficient and great to work with.

Rating:

5.0

As always Rob and his crew took great care of us! Everyone on the day staff is helpful, kind and customer service orientated. I wanted to give a shout out to Tyler. Tyler always gives us the best service. He sees us pulling and immediately goes and starts our van and pulls it closer. My staff gets to step into a warm van with the radio on. It is a small thing, but it makes us feel truly appreciated by Uhaul. This why we continue to drive past other rental locations and only rent from Rob and his crew.

Rating:

4.0

Truck was old with over 160,000 miles on it. The location i picked up and dropped off truck is under construction. My only complaint is they had NO SIGNS directly you to rental return and then there were construction people everywhere with equipment so maneuvering was nearly impossible

Rating:

1.0

This low score is a reflection on Uhaul, not the workers that i worked with at pickup. I picked up my rental at 7pm on Friday, 7/20. I returned my rental at 6:45pm on Saturday, 7/21. I was expecting to be charged $ 46.30/day according to my contract. I was charged $ 92.60. Which is double the contracted rate. How do I get refunded the over-charged amount?

Rating:

5.0

Everything was handled expeditiously. I received excellent customer service from Rob and his attendant. They were very helpful.

Rating:

5.0

Everything was great, great customer service

Rating:

3.0

The folks were helpful—when they were present. I was def displeased by the waiting for service. No one seems cross-trained. AND: the reserve to acquire UBox disappeared and I couldn’t be helped. 😠