Customer Reviews for U-Haul Moving & Storage of South Asheville

Rating:

5.0

I have worked with U-Haul all throughout the country and this facility most definitely has the best customer service I have ever dealt with. They went out of their way to make the experience seem less .

Rating:

4.0

My pick up location was switched to a different location the day of, an hour before, my scheduled pick up time by the U-Haul traffic control to a different location ~30 minutes away. I went to the new location and they did not have a truck that I could pickup as it was a local vender with limited inventory. The second location ended up switching me back to the Sweeten Creek location. They did not have the size truck I rented, so they bumped me up to the next size truck. After wasting an hour driving back-n-fourth I was finally able to get a truck thanks to the Sweeten Creek location, although it was not cleaned before I pick up as it was parked in the return area; I didn’t mind too much as I was just happy to have a truck after that much time wasted. Thanks to the lady’s at the sweeten creek location and the secondary location for for getting me a truck. It was also inconvenient due to the fact that I had a paid moving service scheduled at a certain time and almost missed that time frame from not having a truck due to the switch.

Rating:

3.0

The way the facility was built makes accessing any units on the far side incredibly inconvenient. It took hours to unload the truck because of where the loading dock is located. VERY poor construction when it comes to accessibility.

Rating:

1.0

Was not given proper drop-off instructions, trailer was not cleaned out inside and had remnants of prior rentals, trailer was backed into a tight area (surrounded by other trailers and rental trucks on all sides) and associate provided no assistance with getting trailer out (had to move trailers personally by hand to get rental trailer out), associate provided a drop off location verbally that did not accept trailers and then put a different location on paperwork and did not tell me which I did not find out until I was instructed at the location that they could not take the trailer, associate did not have proper equipment for trailer and had to walk away for several minutes to get part before returning.

Rating:

4.0

The staff were friendly and polite!

Rating:

4.0

Nothing

Rating:

5.0

The staff at this place is amazing, one suggestion there’s a sensor that sets off the security alarm inside the main office constantly I would definitely try to fix that sensor so it does not constantly go off causing ruckus inside of the office while the great staff is trying to help their customers. WhileSecurity is one of the upmost important keys to a successful operation functionality also plays a very large part of any measures put in place for operational success. Cheers and I look forward to my next rental at this location.

Rating:

5.0

It seems like the workers have so much to do in a day and they still maintain an amazing attitude. It's really hard to manage a location that huge but they seem to somehow do it. Every moment was fun and light and free around them because they were so efficient yet they were genuinely good people. This location is very strong in care and efficiency while being very friendly.

Rating:

5.0

Not this location, but my first attempt at another location, I was approved for a car hauler trailer. I waited all day for it to return, and when it did and I went to pick it up, I was told by a different person that my 2002 Chev 4WD Suburban with a 10,000lb tow package was not enough to pull that particular trailer with a 2015 Ford Taurus as a load. We use that Suburban to pull or 6000lb RV. I think they said it was a 70R trailer and I could only pull a 70K unit. I reserved a tow dolly at the Asheville store while still at the store on Airport Rd in Hendersonville. So, had to go to Asheville Uhaul to pick up a car tow dolly instead, they were very busy, but had no problems when I got there. The person at the desk found my reservation, and I was on the road in no time.

Rating:

5.0

The staff here were very nice and very helpful - Good job!

Rating:

3.0

Clean the trucks.

Rating:

3.0

Ensure that the equipment like tow dollys isn’t held together with zip ties.

Rating:

4.0

No issues

Rating:

5.0

I had a nail in the trailer tire and went to a U-Haul center to have it repaired, while they could have easily helped they mentioned that they could not and we had to call roadside service, so we left and had to wait at our home until roadside arrived to replace the tire. This was an inconvenience and took time, even though the roadside tech did a great job. My recommendation is to have your U-Haul centers the ability to assist customers with services like this. Otherwise it was a great rental and the equipment did great.

Rating:

3.0

What started off as a not so good experience ended wonderfully. Thank you so much to Valerie and her team!

Rating:

3.0

Dirty truck larger truck than I was guaranteed expensive for gas No one even came out to go over the truck with me Won’t be using you at all again-I think you could give me something back on what I paid for this trip

Rating:

3.0

There was a shrill alarm going off the whole time that I was there and the staff had to work with that all day long. It's inhumane. The truck itself worked well and was clean but they overcharged me for mileage (more than double) at drop off. Waiting on a reply.

Rating:

2.0

The system was off until the last three days of my storage unit experience. I had to put my stuff in two separate storage units because one 10x10 was not available. Overall the staff was very nice and helpful. The Uhaul system, Ai, the way the system works or doesn't work, the app, customer service via phone, managment, and this particular facility need to be upgraded... The bathrooms, & lot also need to be better maintained. Access to the bay was inaccessible because unattended Uhaul equipment was blocking access to the bay.

Rating:

5.0

It is pleasure each time I rent from this location. The staff is very helpful, courteous and friendly.

Rating:

2.0

The person at the front desk was great. The equipment pick up procedure was poor. I had to drive around incoming parked vans that had not been moved from the pick up location. There was no-one available to help me identify the trailer or hook it up until I went back into the office twice. They didn't load the blankets that I rented and I had to have them removed form my bill.

Rating:

5.0

Very clean and professional. Thank you for the excellent service.

Rating:

5.0

Lakesha was extremely helpful to find Me another unit since the one reserved had been given away by corporate

Rating:

2.0

Strong odor of Marijuana when we walked in. The lady at the desk was very unhelpful and condisending.

Rating:

1.0

2 employees at Asheville. One was completely inappropriate and disrespectful--even called me names. The other employee was helpful.

Rating:

1.0

You had 20 trucks but no dollies, the truck had a check engine light on, I was not told about how to operate the tow/haul feature. On top of all that, the lady at reception said that I wouldn’t be charged until I turned the truck back in and the price would be recalculated based off how many miles I actually drove. I was charged the moment I walked out and the contract, which is sent AFTER payment specifically stated there is no refund for any unused mileage so this location is scamming people and I would actively tell everyone I know NOT to use this one.

Rating:

5.0

Fast, friendly and competent.

Rating:

3.0

The lady at the front desk was great the tow strap on the left was cut and I had to tie one together to make nit work.

Rating:

3.0

Don't tell me that I can get money back if I return equipment early. That is not your policy.

Rating:

5.0

They had good service the day I rented the U-Haul truck. I was grateful for their care, concern, friendliness and professionalism.

Rating:

1.0

The Asheville location (origin destination) was extremely poor communication and helpfulness. Twice the pickup of my pods was delayed with no notification! The first time I waited around all day then finally called and they-oh we had to reschedule it for the next day (no one called to let me know). So the next day came-this time I called early in the day to confirm and once again they said it got rescheduled for the next day (no one notified me). I was very concerned about my pods arriving at my destination on time because since uhall was 2 days late picking up my pods it was going to delay my delivery date at my destination by 3 days. The Altoona Pa U-Haul on the other hand was AMAZING (Top Rating)!! I called them to let them know of my situation and they said as soon as they get the Pods they will have them delivered to my home possibly even the same day. I got notification they arrived in Altoona and I called right away and even though they had a delivery date of the 12th- they were able to change it to the 9th- which was my original delivery date!! So Thank You!

Rating:

5.0

Great job!! 🤗

Rating:

3.0

Truck trailer light plug was not working when I arrived.Personnel had to repair it after my arrival. I wanted to add an appliance dolly to my rental but one was not available. I have found that other than sweeping the box out, UHaul gives little attention to the cleanliness of the trucks.

Rating:

5.0

Pretty sharp working there.

Rating:

5.0

Very disappointed at how far I had to go out of my way to return the trailer. Several locations were either permanently closed or not accepting trailers

Rating:

1.0

Zero communication. Pod didn’t arrive on time or get picked up in time.

Rating:

3.0

They seem to have problems with knowing wich trailers are ready and which ones cant go.When dropped off trailer they gave me no paperwork saying it was deopped off.

Rating:

1.0

The staff at the front desk and in the yard were incredibly rude and unwilling to help. I made a special request in my trailer reservation, but the person at the front desk said “we do not honor special requests, you will get whatever trailer we give you”. There were several of the trailers I needed in the yard, but the front desk person refused to honor my request. I went to the yard and asked the yard person to get the trailer I wanted, which was behind the trailer I was assigned. The yard person refused to give me the trailer I wanted because she did not want to break a finger nail by moving a trailer. Finally, an older gentleman, stepped in and easily granted my request. I rent trailers from U-Haul on a regular basis, but I have never had such a rude experience.

Rating:

2.0

Hire people who actually do their job correctly. When I dropped off the trailer at this location no one seemed eager to help. They just told us to drop the trailer "over there". We didn't even know where "that was". They seemed very uninterested in helping us and I am extremely dissatisfied with the entire UHaul experience.

Rating:

5.0

When I could get to the right person to talk to, they were helpful and friendly. Sometimes the left hand doesn’t know what the right hand is doing. There is minimal damage to my items, which is great cause a friend used a mover and they broke all kinds of stuff. A few times phone calls weren’t returned. Overall a good experience.

Rating:

2.0

staff was rude and the vehicla I reserved was not available. Had to call national reservation desk

Rating:

5.0

James was very professional and helpful after a long stressful trip. You are very blessed to have such a wonderful employee working for the company

Rating:

1.0

Twice they told me they were going to pick up my pods on a certain a day and they failed to show. They had rescheduled my pick up without notifying me so the first time I was waiting at home for them to arrive before I finally called. They said it was gonna be picked up on the next day, but the next day came and it got postponed one more day without notifying me, My original delivery date of my pods to my new location was supposed to be April 9. I asked if they could make sure that I still make the April 9 delivery date of my pods to my new location, but I never heard anything??

Rating:

3.0

Customer service was terrible. Very slow. Not enough people working. Issues with computers. Lack of communication. Employees at the desk were not professional at all. One of them was even talking how they planned to not work that day but came in and wished they hadn’t because it was busy. Customers don’t need to hear that shit. Parking is also a challenge there when it’s busy.

Rating:

5.0

The Swannanoa River Road location is closed due to Hurricane Helene damage so I know the Sweetne Creek location is overwhelmed. The Sweeten Creek location needs more staff to help. Too many customers for 2 leasing agents to handle. My van was dirty but I cleaned it with understanding of what is going on.

Rating:

5.0

No one was there.

Rating:

5.0

Friendly staff made the process fast and easy. I originally called about a trailer to transport a motorcycle and was told there was only 1 in stock. The agent agreed to hold it for me until I could come pick it up. About 30 minutes later, I arrived and completed the process. Everything was 5 star service, start to finish.

Rating:

3.0

If you can't honor a reservation let someone know in advance before they show up to get vehicle and maybe be a little more helpful finding a truck somewhere else.

Rating:

2.0

Try not charging then more than they owe

Rating:

2.0

The truck we had scheduled at the location near us was not going to be back in time. We were sent to a different location. The computer system was down and no one knew what to do. We ordered 4 dozen furniture pads and 4 furniture dollies and only received the dollies. This just made the day much more stressful than an already stressful moving day

Rating:

3.0

They didnt want to take the trailer as it has issues. This whole rental was a fiasco.

Rating:

4.0

They were quick and very helpful. They hooked up the trailer we were moving for them and did not hesitate to answer any questions.

Rating:

5.0

Absolutely great, we pulled up and was greeted by a very friendly gentleman that pulled my reservation up on his handheld tablet in seconds and informed that everything was good to be dropped off, very professional and friendly. Great customer service

Rating:

3.0

two issues: 1 - I brought the truck back one day early and the agent confirmed I would only be charged one day, not two per reservation. Yet I was charged for two days. 2 - the truck was clean with exception of a few leaves in the truck. Should have taken 30 seconds to blow sweep out but I didn't have broom upon dropoff. Was charged $60 cleaning fee which is absurd.

Rating:

4.0

Excellent service for the drop off

Rating:

2.0

The facility and storage unit was appropriate and fit our needs very well. The app has been very usual as well. Unfortunately, the ever changing staff were poorly trained (if at all), unable to thoroughly and accurately address the our basic questions without asking the manager, who was rarely there or available, or ask us to contact corporate or comeback at another time for an answer. Not a one time experience I’m afraid. Lastly and lately, it’s become harder to identify who works there as few staff wear any U-Haul identifiable clothing or badge. And over the weekend, the person working was tossing football around the parking lot with his friends when we tried to simply buy a few storage boxes. No customer service, poorly trained, and clearly they don’t want to be there. Makes for a poor customer experience with a company that provides a valuable service.

Rating:

5.0

Kenneth was there as I pulled up. He dropped the trailer, pushed it into the right spot, asked if I ewnted a receipt and wished me a good weekend. It could not have been easier

Rating:

5.0

The service was great friendly and helpful

Rating:

2.0

This location was about 15 miles and a 30 minute drive through traffic from my destination. The one I chose was about 10 minutes away but midway through my trip Uhaul changed the drop-off. When I arrived at the new location the two attendants said they would be with me in a minute, 15 minutes later I had to chase one down to tell me where to drop the trailer. There was only one customer ahead of me so I'm not sure what the issue was . Once I got their attention, it took less than 5 minutes to get checked out and drop the trailer.

Rating:

1.0

Truly, this was the worst rental experience I’ve ever had. Within 24 hours of my move, the pick up location changed 3 times. I had reserved the truck 2 weeks prior to move date and I only got notified that my truck wasn’t going to be available at the first location the day before. Then I settled for a different truck size at an entirely different location. When I arrived there day of move, the requested truck was unavailable for mobile pick up, and the location owners were not answering phones. I called U-Haul and they said I would have to go to a third location. this delayed my move by about four hours and when I got to the third location, they didn’t have any of the move equipment that I rented. The Sweeten Creek location also was incredibly slow and inefficient. I learned my lesson that U-Haul is unreliable and shouldn’t be trusted with time sensitive requests and rentals.

Rating:

3.0

Make sure the equipment is ready to go by reservation time. My first truck was missing a gas cap and had a check engine light on, and it was checked out to me. I had to wait and then have another truck checked out.

Rating:

3.0

Better at letting the place have moving supplies. Didn’t have any utility dollys, or appliance dollys. We had to go purchase our own.

Rating:

3.0

The wires were evidently not attached properly and were snagged and torn. Scheduling the repairs has been horrid. Customer Service keeps scheduling me for places that have no one available to do the installation

Rating:

2.0

I reserved a car carrier weeks ahead. When I arrived, there were none available. And of course nobody called ahead to tell me.

Rating:

1.0

I had ordered a set of lifting straps that they did not have in stock on the day of my arrival. I asked different employees to help me find them and they couldn't. I accidentally payed for the wrong size mattress bag, and it took nearly 15 minutes to not get a refund because it the system wouldn't take my card.

Rating:

5.0

the people there are awesome, very friendly and helpful. I usually work with Brinnan and this time Desmin. Both really nice young men and they represent UHaul well

Rating:

2.0

Getting the unit quickly became a hassle. Initially reserved online but wasn’t made aware that meant I had to check in during business hours, which resulted in being unable to unload the truck the day I reserved the unit and requiring an extra day with the truck. Upon going to the facility to check in in person the next day I was given a unit number which wasn’t the size I’d reserved/requested. When I went back to the desk I was told they didn’t have one the size I needed. After trying other storage locations I returned and spoke with a different employee who gave me a unit in the size I’d originally requested, magically there were four now. I’m not sure if it’s better training on the storage portion of the job that is needed or just encouraging employees to look for what’s requested instead of just saying you don’t have it. But regardless the entire situation was disappointing and frustrating. The unit itself, once we got the right size, was totally fine and served the intended purpose.

Rating:

1.0

Location got switched to different area,,, truck not available,,,,,I contacted the number provided and I was amazed at how everything came together for a safe trip with your equipment, the new pickup location was only 15mins extra,,, good job and safe equipment,,thx

Rating:

2.0

There were two people working to check-in multiple parties either for pick-up or returns of equipment and this was insufficient. I along with other parties stood in line for over an hour to facilitate our transactions. The trailer that I had reserved could not be found and so i was given an alternate. It took the two attendants to lift the trailer onto the hitch, these were the same tow people working inside. There was no designated yard crew for this purpose. Overall it took much too much of my time even though all the information was saved in the reservation on my made on-line. And I have rented from U-Haul many times in the past. The drop off location is and was a disaster, in Wilmington, NC specifically in Castle Hayne at the ES Mart. One woman was running the show there with no help to unhitch trailers. The tongue weight was too heavy for me alone, so she said to go to the service station across [a very busy & wide road] to ask for a jack and help to unhitch the trailer. I did so because she could not go and leave the store. Fortunately, I found the help that was needed. This U=Haul drop-off & pick-up location is an absolute disaster: dirty, ill equipped, run-down and poorly staffed! Way to go U-Haul for setting the low standard. America sucks! We have created and accepted the lowest standards. Time to step it up to a quality level or just don't go out of business and save the consumer the frustration of dealing with your corporation!

Rating:

5.0

Superior customer service very great group of people at this location

Rating:

3.0

On move out the staff was wonderful.

Rating:

1.0

The trailer that was assigned at the register wasn't visible present so another was assigned in the lot and the Uhaul worker said he would change it inside but apparently he didn't. When I brought the trailer back, it was cold out so the Uhaul worker asked if I could park and unhook the trailer myself while he went inside and checked the trailer in for me but apparently he didn't. I received a call from corporate Uhaul about a week later asking me to return the trailer even though it was already returned. Luckily, I took photos of the trailer at the lot upon return. I will be using a different rental company from now on.

Rating:

1.0

When a person has a reservation for certain items on a specific day they should hold those items inside of truck rental first thing upon opening that day. I ordered an appliance dolly. When I got to location he said he had already given out all the dollies that morning so I didn't get one. I was emptying an entire full house so not having a dolly was very difficult. You didn't have any close at other locations as well. The man that waited on me was indifferent about it as well. Didn't even apologize. He was like I don't know what to tell I gave them all out this morning. Very disappointed!!

Rating:

4.0

Would have been better if the trailer was swept out before it was rented.

Rating:

3.0

This facility is a busy one. The number of employees was clearly not enough to keep up with the traffic here. While the employees were doing their best, the parking lot and process were chaotic.

Rating:

1.0

This U-Haul Storage facility has quite possibly the worst customer service I've ever seen. With the exception of one employee named James, every other person there is completely inept, habitually absent, and occasionally downright hostile. During the course of my renting a unit there, I was unable to get a prepaid debit card that I was forced to have mailed there for lack of any other permanent address. The mailbox was locked, and (in spite of their assurances to the contrary) I was never given the letter containing two weeks pay, since I never could check the mail myself. Pushing the issue escalated to the point where one of the black thugs who worked there got into a shouting argument with me at one point. Calling the cops didn't help because they weren't interested in getting to the bottom of the matter. Then, I was told I had to vacate the property in a week's time. I did finally manage to vacate and move to another far cheaper unit, and U-Haul still tried to charge my prepaid debit card for several months long after they knew I was long gone. Again, it's one of the worst run businesses I've ever had the displeasure to run into from the manager on down to the rest of mostly black riff raff, who pretend to work there but in reality are just collecting an undeserving paycheck.

Rating:

4.0

Bathroom was dirty, and I don't think it had soap. I haven't interacted with staff since September.

Rating:

5.0

LaQuesha was tremendously helpful and compassionate as this is the result of Hurricane Helene and subsequent injury. She’s knowledgeable and perhaps a lifesaver for me! Mary

Rating:

5.0

great staff

Rating:

5.0

I love this place I was there 4 years

Rating:

1.0

My storage unit has a leak in the roof that causes water to run Into my storage unit. The clerk who put me in this unit was fully aware and still put me there. I was not told that I had to pay an extra fee to have 24 hr access. If my belongs are damaged I will sue this company.

Rating:

4.0

Clean storage facility. staff is friendly, nice. Had a problem, and it was dealt with professionally and remedied immediately. Manager took care of it and handled professionally.

Rating:

5.0

Very good experience

Rating:

5.0

Staff were helpful in helping me find my unit as there were multiple sections to the facility. Staff were cleaning while I was on site and multiple carts were available. Very convenient and easy to access.

Rating:

5.0

I enjoyed my stay

Rating:

5.0

All is well.

Rating:

2.0

I rented a “mobile pick up” turns out this location is not a mobile pick up. This significantly delayed the process having to renter all of my information at the counter. I also rented a storage unit. They had to reassign me THREE times because each unit they assigned me was illegally occupied or they “overbooked” it was absolutely ridiculous. I was late to meet my movers because of this. They also did not have the size truck I needed and gave me a much larger one which was very difficult to drive. After dropping off the truck and returning the keys in the drop. I get a notification from uhaul to my phone saying I needed to “complete the mobile drop off” asking for photos of the inside of the vehicle which I can not access because the keys are in the drop box. This was by far the most HORRIBLE uhaul experience and I have used and trusted uhaul over the years. If the location does not offer mobile pick up service, do not advertise for it. The employees were very friendly and helpful, this was a system error and needs to be FIXED!

Rating:

5.0

Absolutely the best Uhaul that I've ever visited!!!

Rating:

5.0

The staff at UHAUL were professional and very helpful. They went above and beyond to help accommodate my needs. I have recommended them to many of my associates who were in need of storage and employment. They handle difficult customers with patience and understanding. Great service all around! 👍🏼

Rating:

2.0

The only person there who seemed to be doing their job was James I believe his name was. Tall guy with long dreads. If he wasn’t there I wouldn’t have gotten any help. He made this whole experience a lot less stressful for me. BUT, he seemed to be the only one who cared. Definitely give him a raise because he deserves it. I suggest finding new staff other than him. He made the process of moving in and out stress free and actually listens to the customers.

Rating:

2.0

Facility lighting needs to be updated as well as floors cleaned and resurfaced. Outside needs to be swept/sprayed down and equipment better managed as I had to move trailers myself to get access to the loading bay. Loading bay was not clean and not clear when I got in; could not back trailer completely in bay. Reaching out to “Jason”, I’m an electrician and contractor in the area, happy to help with these maintenance issues. Damon Painter 7044774965

Rating:

1.0

All of my items were ruined by water damage. This cost me thousands of dollars in damage to personal belongings. Staff told me they knew about existing leaks that affected other customers and did nothing to reach out or try and fix the issue. When I told staff what happened they seemed annoyed and did not care. Awful customer service, awful location, I will NEVER use U-Haul in any capacity again.

Rating:

5.0

Easy, just what I needed

Rating:

1.0

The storage is fine. I reserved dollys for my truck and moving process. Had them reserved for over a week, I get there and there are no dollie’s. The man Zachary was of no help and could not figure out a solution even thought I promised those supplies. Then I pay for moving blankets and he does not provide me with them. I wasted over an hour talking to him and the only thing that went right that day was checking into the storage unit which I did by myself.

Rating:

5.0

Easy access, hassle free. Thank you!

Rating:

4.0

When we emptied our storage unit we found some boxes were wet on the bottom, looked like it came from an adjoining unit. The staff were very helpful in giving me the info I would need to file a claim if anything was damaged. Each time I have interacted with the staff they have been friendly and helpful.

Rating:

2.0

It was known that there were issues with rain leaking thru the roof and no one was notified! It wasn't until we went to our storage unit after a heavy rain that we saw water standing in our unit and on the hallway floor. Had to make a claim (which only paid pennies on the dollar) and the right thing to do would have been to offer refunds for the monthly rental. But not going to hold my breath on that one.

Rating:

1.0

Was over charged by the general manager for “additional” fees aside from late charge that were not explained, discount that was given when contract was signed was not honored. General manager waived fees and “fines” for other customers (friends) unethically and illegally that I know of. Very unprofessional. Will never use this location again.

Rating:

1.0

Staff constantly found off the floor in a garage next door. Rarely seen someone at the counter. Manager is a complete JOKE. RARELY onsite and never returns phone calls. I had a billing dispute that went on for nearly a month in which I was billed TWO MONTHS ahead of time and was classified as being late. When I brought this to the manager's attention when I could finally find her at work, I was told yes, my bill was messed up. Just ignore it. Made NO effort to correct or assist in anyway and was mostly rude about it. I was receiving past due and lien notifications and late charges, I was told those came from Arizona. I FINALLY resolved the issue by going over her head to the District Manager in Spartanburg and her assistant took care of it in less than a minute. Would HIGHLY recommend reconsidering the manager's employment with U-Haul. Will question using U-Haul services ever again based on this experience. Worse U-Haul facility I ever dealt with and have used U-Haul multiple times over the years. Will advise others NOT to use this facility.

Rating:

5.0

We are thrilled with this place! We moved here from Florida and had to unload a 26 truck on our own with two kids and they were very accommodating. Jeff went above and beyond to help us from moving in to adding a second unit. We couldn’t be happier

Rating:

2.0

There seemed to be pretty bad communication between the customer service number and the local office. My storage unit was not ready when I arrived with my truck to move in.So I wallowed allowed to leave my stuff in the truck and to move in on a different day when my unit was ready. I was overcharged for a gas fee On the truck which was incorrect and then when I moved into the facility the re literally puddles of water everywhere because the ceiling was leaking in the facility. To be clear water was everywhere leaking in the climate controlled facility I also just received an email saying that there are outstanding charges for my transaction which is not accurate

Rating:

5.0

Leslie and the entire staff were extremely helpful and supportive to all my needs when navigating my storage move out. Very kind and pleasant to communicate with, making my move-out manageable and successful. Kim and Landon over at uhaul ubox also were very kind and accommodated all my needs. Making my move out as seamless as possible. Great humans work here, thank you all very much!🤗

Rating:

4.0

I said no because the young man who checked me in initially was very professional. Came back 2 weeks later and this personal never acknowledged my presence. Rude Rude. Stood there 10+ minutes while he was on the phone.

Rating:

2.0

The GM was never available to talk; nor did they reach back out if a message was left. Not into helping out customer during financial hardship. This facility never returned a call and never really answered the phone. They only reached out through email or text message; regardless if you called in. Staff was fine, but they couldn't help make decisions on late payments, financial hardship assistance or anything that was of value to the customer.

Rating:

4.0

Conditions were great. convenient. etc. many carts available. clean. staff was average. not bad , but not great. When the manager that was there when we first rented the unit , Ty was there; much better customer service. Personal care and compassion. Not now. We needed help getting in our unit as we had lost our key to the disc lock that we were made to put on the unit. They offered no help or assistance when we asked; even for a fee which we would have gladly paid. We were told “ sorry we don’t do that”. Disappointing for the price people pay for monthly storage.

Rating:

5.0

When we rented the truck in the beginning they sent us to the wrong facility. When we called they said there were not any trucks available so we were in a very bad spot. Then we received a call and they found a truck for us and everything went very smooth from there. When we got to the storage facility they were even better. The guys there went above and beyond to help us. Everyone we dealt with was awesome!!

Rating:

5.0

Worked out great for our storage needs!

Rating:

5.0

Staff was very helpful!

Rating:

5.0

When placing our order Valerie was very helpful and informative All employees were friendly and eager to help.

Rating:

5.0

The main reason this facility is what it is, is because the manager Valerie Lytle has been hands on and available whenever I’ve had any issues or concerns. It was a pleasure dealing with someone who actually cares about the service to her customers. Also JR was always ready to assist in any way that would make my visits as easy as possible. Once the UHaul boxes were transferred to the new facility, the warehouse manager was on point with having my box down when I needed to get into it. Great location and great staff!

Rating:

5.0

Very friendly and professionally operated business.

Rating:

5.0

The manager, Valerie, and the entire staff are all very friendly and helpful.

Rating:

5.0

Staff are friendly and helpful. Storage unit is clean and easy to access.

Rating:

5.0

Always felt my belongings I stored were safe and well protected. The staff was always friendly and helpful.

Rating:

2.0

The beginning of the contract and dealing with the employees were horrible!

Rating:

5.0

Everyone was extremely friendly and helpful during our relocation to Asheville.

Rating:

5.0

It’s been a pleasure working with Valerie, the manager. She saw all of my details through to the end.

Rating:

5.0

No complaints, just annoyance that the computer system couldn't seem to register my access code with my unit and would go off every time I opened the storage unit. Staff was always helpful.

Rating:

5.0

staff was very accommodating and helpful. He walked me into the storage unit to show me where my unit was located. They were very friendly and explaining how do use my new code and everything else I needed to know.

Rating:

4.0

Great employees here. For what is a bleak job dealing with irritated people, they were awesome. Give them all raises.

Rating:

5.0

Val and her team were absolutely amazing! I’d recommend them to anyone needing storage in AVL! Professional and friendly and attentive to our needs! Al around best UHaul experience to date. Thank you Val for everything!

Rating:

3.0

Senior Caucasian Female Staff Name started with D, was rude towards me. I was not informed about the climate control facility being broke for the entire time I rented the unit but was required to pay for a service that was not provided. The storage fee should have been adjusted accordingly.

Rating:

5.0

The unit and building were very clean. I felt safe in the parking lot and in the building. Very friendly staff. Easy location.

Rating:

4.0

I don’t like to have to give my card to someone to manually put in the information!! Now a days everyone scamming! Card reader needs to work!!!! Need better pay methods!!!!!

Rating:

3.0

While trying to remove my items from the storage unit they had a bunch of U-Haul trucks parked down in front of the units so we had to go between trucks carrying stuff out to our trailer and car instead of being able to back down to our outside unit.

Rating:

3.0

Front desk staff was very friendly and helpful. But as a whole, the place was very disorganized

Rating:

5.0

This is a great Uhaul place that I have highly recommended. The staff is always very nice!!

Rating:

4.0

When reserving a storage unit, the dispatch office stated a 10'x10' unit was available. When arriving at the storage facility, two 5'x10' units were actually available. This needs to be explained by dispatch when explaining the availability to customer.

Rating:

3.0

It was 84 degrees in there. Incredibly hot when trying to unload in a climate controlled facility.

Rating:

5.0

The employees were extremely helpful, friendly, and had an answer for every question I had!

Rating:

3.0

There were issues with the payment process. At least 5 times I paid and later was locked out. Had to process my card a second time. Was under the impression I was charged twice. Recently, the district manager discovered the issue. The clerks were not completing the charge process. They were not saving the charge to complete the payments. My issue was how the managers and clerks would not try and investigate and solve the problem. This went on for months.

Rating:

2.0

Moving from out of state. Reserved a specific size unit for what we needed and what we could afford. Received a confirmation of the reservation showing unit size and cost. Upon arrival we were notified that the unit was not available but we could get a more expensive unit. Showed my confirmation of the reserved unit and was told there was nothing they could do. Ultimately we had to take the more expensive unit because we had to unload our belongings. We were never informed during the online reservation that the units are basically a wait list. We we told this by the GM on the phone as we were waiting. This in our opinion is poor business practice. On a positive note, your employee, Jeff, was outstanding! He helped in every way he possibly could to accommodate our needs. He went above and beyond. He is the type of employee that we don't see much of these days and should be commended for his hard work and positive demeanor.

Rating:

2.0

The staff who helped to secure the unit was poorly trained and there wasn't anyone to assist for long periods of time. Took almost 2 hours to rent the unit and my payment information was not entered into the system resulting in the unit being locked out while I was out of town. Simple fix, if you don't have time to train them, then give them a step by step user guide for the system.

Rating:

5.0

The staff is amazing and just so friendly and helpful. 10/10!

Rating:

5.0

Clean. Carts easily available. Bathrooms! Ready to use and no drama.

Rating:

5.0

Dori was very nice and helpful

Rating:

5.0

Everyone was very helpful and made our storage experience pleasant.

Rating:

5.0

The staff at facility on site and dispatch were all helpful and kind and easy to communicate with. There is no dispute or anger only happy reviews from us we just want to note one thing in our experience and hope that communication can be improved between dispatch and what is actually available at the physical locations. The only point of improvement we wished to see was that dispatch communicated with us that we would be receiving one 10x10 storage space that was actually two 5x10’s which made storage difficult for our larger furniture. So it was not what we were told we would be receiving

Rating:

2.0

Let me start by first saying the U-Haul facility in itself is excellent, the staff are amazing and very friendly. The storage facility itself is not very well climate maintained, there are rat traps in them and one in my unit which was not very desirable but it was only option at the time. The night we moved out a garage door was stuck open which anyone could have walked in. Outside units were left open one of which had things inside of, and one was empty. I would recommend this U-Haul location to anyone looking to rent equipment but not for self storage.

Rating:

5.0

all staff we worked with at both amarillo and asheville locations were amazing

Rating:

5.0

Very convenient for me, as my current residence is across the street.

Rating:

1.0

Could not get into and had changed my access code to my storage unit 3 times. Staff left before business hours were over. Got conflicting answers several times to the same questions. I was told that I had 48 hours to change my lock to a round one and when I called they said that they had already changed the lock and that I had to get a key from the front desk. This was not true but still was told that I had to purchase a round lock when I arrived. I had so many issues that I will never go back to that specific location and possibly uhual ever again. Moved my stuff out of storage before my time was even up!

Rating:

5.0

Staff wonderful at check-in

Rating:

2.0

I had arranged for a large unit to be rented when I moved. Ended up being in two separate units. When I reserved my truck to move out of storage it wasn’t available; I was told that I would have to go to another facility 30 minutes away to get one. When I came back to empty the 2nd unit they put me in, I wasn’t in their system and they had put a lock on my door and someone else had rented it out but hadn’t moved into it yet. Very unorganized.

Rating:

5.0

Well organized and professional staff. Truck in good shape

Rating:

5.0

Love the women there she was so helping and nice !!!!!

Rating:

3.0

Expensive

Rating:

5.0

The staff at the south off in Asheville NC could not have been friendlier and more receptive to my needs. Bravo U Haul ! I was extremely impressed. I will use them without hesitation. Nancy T

Rating:

5.0

The staff, e.g. Wendy was so enthusiastic and helpful. She was a pleasure to work with. She made the experience uneventful and smooth.

Rating:

5.0

Great service!

Rating:

5.0

Even though I have no plans to moving any time soon, I would definitely use this facility again. I would recommend to my friends and family to use this facility. All the people that work there were so friendly and helpful.

Rating:

5.0

Wendy in Asheville was wonderful

Rating:

4.0

Despite my uncomfortable transitions Ty the manager saved the day with selfless customer service. I was in a panic and Ty listened and came up with a solution more suitable to my circumstances. The staff is always nice and helpful and I truly appreciate the service as a customer.

Rating:

4.0

Dory was incredibly helpful and supportive! She even helped support my partner through a mental health crisis. Dory deserves a raise for how much better she made the customer experience!

Rating:

5.0

This location is excellent. Both the service and facility are superior to the Swannanoa U-haul location. Definitely recommend.

Rating:

4.0

Very nice nice helpful people at this site

Rating:

1.0

My UHaul experience was a disaster. After a 9 hour drive with trailer, I arrived at Swannanoa River Road location to return trailer and had reserved an 8 x 10 storage locker. The man at the desk informed me he thought the one unit they had was broken. He went out and inspected and said "Yeah. It's broken. Let me see if they have one at another location." Sweeten Creek had a unit for more money. The man at Swannanoa River Road could not have cared less about the inconvenience this made for me. I chose Swannanoa River location because that is closest to my apartment. I had to drive another 45 minutes BACK FROM WHERE I WAS to get to Sweeten Creek because of traffic. My bad experience was at Swannanoa River location. However, I had to give Dion at Sweeten Creek all my information over again as if I was not in the UHaul system. Dion was helpful and understood how frustrated, tired and angry I was at being turned away after I had a reservation. BAD EXPERIENCE.

Rating:

5.0

Although TY was busy doing every job from cleaning the rental vans, checking out/in equipment, answering phones I had a good experience but the man needs help!

Rating:

5.0

I had a very pleasant experience. The gentleman that helped me(I'm sorry I don't have his name) was extremely helpful with all aspects of moving in. I would definitely recommend this location.

Rating:

5.0

Best Uhaul facility and experience I have ever used. Ty and crew clearly take pride in their work and go out of their way to take care of their customers.

Rating:

5.0

My transaction was very easy

Rating:

3.0

Average only because we are still waiting on a call back to let us know when we will have access to our uboxes so we can transfer contents into storage unit

Rating:

5.0

I've been a patron of U-Haul over the last 30+ years. These facilities are the best I've seen.

Rating:

5.0

Thank you so much! Ty and his crew are fantastic!

Rating:

5.0

Ty and his crew were absolutely FANTASTIC! Thank you all for the assistance in getting us moved in to our 4 units 😂

Rating:

5.0

The person helping me, I believe AJ is his name was super helpful and patient in answering all my questions.

Rating:

5.0

The staff that helped my husband through a disaster of a move went above and beyond to assist him in every way possible! Thank you so much for the assistance!

Rating:

5.0

This location is the best. Customer service is above and beyond anywhere else I’ve ever been.

Rating:

5.0

The Sweeten Creek Road facility in Asheville NC is amazing they made the moving experience a much more pleasant task! Thank You!

Rating:

5.0

This establishment is top notch! Everything is clean organized so well put together. I inquired with another U-Haul establishment locally, and there was simply no comparison between the two. Easy return with my trailer - amazingly clean storage units - multiple carts free for us. The overall attention to detail at the sweeten Creek facility was tremendous. Highly recommend.

Rating:

5.0

Love these people! Very grateful to have such a nice local facility with kind staff/management. Super clean & well maintained. I did end up with some moisture collecting in a few boxes that had books. I believe it was condensation from weather on the industrial building, so be aware of storing paper materials. Maybe a neighbor spilled. I’m not sure. Otherwise: quick, efficient, kind & helpful.

Rating:

4.0

AJ and Tyrone were amazing!

Rating:

5.0

Although very busy the manager handled the customers very timely and efficiently. He handled each customer and had a great friendly attitude.

Rating:

5.0

The guys were super friendly and helpful.

Rating:

5.0

Great

Rating:

5.0

Ty and all of the staff were helpful and very friendly. They helped back my car with it's trailer, so that I could load!

Rating:

3.0

I wanted to redeem my free month rent on a storage unit for renting a one way truck months ago. I went in and was given options. The gal seemed nice but a little aloof. She shared with me she was leaving the company and complained about her co-workers. She asked me for my phone number but told me it wasn’t in the system but then found it. She asked me for a photo of my ID and texted me the link but it was already in the system. She took me to my unit but it was filled with stuff. She again complained about her coworkers. She found me a vacant unit thru an app on her phone and when she went to open it, a loud alarm went off. I’m sure that she knew that would happen so a heads up would have been appropriate as it was loud and I was startled and a little annoyed at the amount of mis-steps I was experiencing. She did not tell me the hours of access which are also not listed online so I had to call to find out. Upon leaving, I stopped into the storage areas restroom to wash my hands and the soap dispenser was missing the part where you push to get soap out. That means people have to fumble around to make it work, contaminating the soap dispensers inner workings with their dirty hands. Come on Uhaul, you can do better. Not sure if this is standard, but an employee had hosed off his car in the front of the building. The gal helping me whined to the guy that she wanted her car washed bec/ it had been 4 years which made me wonder what the inside of her car must be like. I also learned that I can’t get another month free of storage after I rent another truck in the coming weeks. She tried to explain it to me but she started talking about a nearby Uhaul location but referred to it as Sweeten Creek which I thought was the location I was at which made me question if I was at the location I initially wanted to store things at. I was at Sweeten Creek so I’m not sure what she was talking about but I’m disappointed to hear that if I rent one way trucks two different times, I only get one month free of storage and that you offer to first month free to people who don’t rent trucks. Most places do but if I knew that with what I know now, I would have searched other storage company options. I usually don’t leave reviews but since I received both and email and text message from Uhaul, I thought I should. Not trying to sound like a Karen but Uhaul asked…TWICE so here you go

Rating:

5.0

Ty backed up my car for me, to make sure it was done properly!

Rating:

4.0

Some miscommunication between the assistant and I left left us in a slight bind , but the manager (Ty Ramseur) was most accommodating and went out of his way to make things right. We are glad to have our possessions stored at this Asheville, NC facility.

Rating:

5.0

Ty the manager was very helpful and the staff were all polite and all hard workers. Thank you

Rating:

1.0

Our storage was flooded, and we were not notified. When we moved our belongings out of storage it was then we discovered wet belongings. Fortunately, nothing was permanently damaged, but we called and told them our stuff got wet. They have drainage issues at this location and I would not recommend for that reason.

Rating:

5.0

Seriously helpful, pleasant and knowledgeable team.

Rating:

5.0

Ty was very patient and informative. I felt secure leaving my items at this facility largely due to his knowledge of, and dedication to his work. I’ll definitely be referring my friends to this location for their storage needs.

Rating:

5.0

The general Manager (Ty) was very helpful in working with me to coordinate my helpers who were to move stuff out of my UPods and into the storage facility.

Rating:

4.0

Employees were very helpful and the whole process was smooth.

Rating:

5.0

The young man, can't remember his name, young African American kid is excellent. He was beyond helpful, knew every aspect of the job, and had excellent customer service skills. You should promote him, having someone that good on your staff should be recognized and utilized. You are a fool if not promoting him and utilizing his skill. I'd hire him.

Rating:

5.0

I'm disappointed the rate i paid isnt prorated for the time i was in it this month.

Rating:

2.0

The facility itself is good, just the unhelpful staff. I understand being short handed. But a better attitude is required for repeat business.

Rating:

5.0

The staff was particularly helpful.

Rating:

5.0

I was confused about the last bill. I called the Asheville office and the office was very helpful in explaining the final bill to me. Very friendly and professional and curtious.

Rating:

2.0

I made a reservation for a drive-up unit when I got there they didn't tell me there were no Drive-Up in it they set me up with a unit that was climate-controlled and it was costing me $50 more a month than the drive-up unit that I had reserved that was not available even when I reserved it very disappointing had to go to a different storage facility

Rating:

5.0

friendly and helpful staff and a very nice facility

Rating:

5.0

This facility is well organized and the crew was totally awesome

Rating:

5.0

The staff was wonderful. Of this move, my experience with Uhaul South Asheville was the easiest, and friendliest, and that matters!!!

Rating:

1.0

I enjoyed their service, until Covid hit and I lost my job. I asked them if I could pay on it in smaller amounts until I got back on my feet, they told me no it had to be the whole amount or I couldn’t pay anything. So it kept adding up. I kept in contact with staff VERY frequently on my situation. I’m 25, on my own. They sold all of my belongings for $30…

Rating:

5.0

very accommodating, courteous and helpful. Thank you

Rating:

5.0

Smooth no contact process!

Rating:

5.0

a step above other storage facilities in the area of Arden/Fletcher

Rating:

5.0

The staff were EXTREMELY helpful. There was an unfortunate experience with another storage customer, but the staff went above and beyond to resolve it. The staff's help made a HUGE difference in my first day in Asheville. I'll never forget it.

Rating:

4.0

Thank You for all the Help. Your agent/employee was Great!

Rating:

4.0

The unit was fine. It was close to our house, which made it convenient. My only complaint was that the person behind the desk was often out on the premises somewhere. We had to go find them to ask questions or buying tape, things like that.

Rating:

2.0

There were rat droppings all over my belongings and a rat had chewed through several bags and some things had to be thrown away

Rating:

2.0

I could not access the building to move in at 7PM. I called the manager and got a voicemail. Then I texted the number but she responded that she was on leave. I then had to ask her for the backup contact, she did not initially supply the information. Thankfully Steve was immensely helpful and figured out that our access was for "store hours only." Once he fixed this we could enter the building but the sliding doors were locked. We had to move mattresses and a couch through the man door. Overall it was very inconvenient but would have been much worse without Steve!

Rating:

2.0

2 staff workers called the police on my wife for voicing her opinion about the service and conflicting employee understanding of a policy as we were told. The two employees were very disrespectful and started taping us with their phones and refused to finish offering service. At that time we were told we were trespassing pointed towards my wife. Though we have rented units, trucks and bought packing equipment from u-haul, we will never use u-haul for anything again. We waited for the police to arrive (while being told we were trespassing as we waited by the two staff members). We appreciate the Asheville Police Officers service and seeing the silliness of the incident. With increased crime in this area such an inappropriate use of the Officers service. Will post this on other media forums.

Rating:

5.0

Friendly helpful staff

Rating:

3.0

The staff is great, facility looks clean. My biggest grip is that I rented a drive up storage unit; however they have so many trailers in the yard that it is impossible to drive up to my unit. Makes it very difficult to move in an appliance with an 18" step.

Rating:

5.0

Everything was done professionally

Rating:

5.0

Everything was excellent. The only part I don’t like is that U-haul does not prorate the bill. I no longer needed my unit, as I rented a larger unit elsewhere and combined my things. I had three weeks left before my next bill was due, and now someone else can rent it free for thirty days. U-haul’s 30-day rent-free policy is misleading in some cases like mine. I already paid full rent and 3/4 was remaining. I should be refunded ~ $96.75 and U-haul should let the new customer rent for 30 days free, as per the policy and not on my dime.

Rating:

5.0

Great place! Rana was there alone while it was a very busy Friday afternoon! She moved fast and efficient.

Rating:

4.0

The onsite staff were easy to work with and the facility is excellent. The online website is not user friendly. The responses were not consistent. I did not get confirmation of my selection and had to call to confirm that my truck was ready and the storage space was available.

Rating:

5.0

The general manager and staff gave the extra effort to help us during a difficult move.

Rating:

5.0

Rana is a true asset to your company. She's very friendly, professional, and has a strong work ethic. She also has a strong desire to help others. Do everything you can to keep her! :))

Rating:

3.0

The lady who worked there was VERY RUDE! Made us wait almost half an hour while she talked on the phone and smoked a cigarette outside. Then locked the sliding doors so we had to go all the way around to get to our unit because they were “about to close in 10 minutes”. Smh

Rating:

5.0

The young man that checked me in was extremely helpful. He also checked in the trailer I turned in and is an asset to your business! Great experience.

Rating:

3.0

I had an issue checking into my storage unit and dropping off my truck rental. The internet was down but I recognize that is beyond anyone’s control. I also was given a unit that was already occupied. It took too long..,about an hour just to get started unpacking the truck into my storage unit. The guy at the front counter seemed disinterested and would rather be anywhere but working. Not the best customer service although the woman working seemed genuinely trying to help

Rating:

5.0

Fantastic experience! Thank you!

Rating:

4.0

Steve was very helpful

Rating:

5.0

Great place and staff. Rana was esp.helpful .

Rating:

4.0

You need more help. Long line waits.

Rating:

5.0

The UHaul storage solution was seamless and greatly appreciated part of our moving process. The local staff at this Asheville area facility are great to work with too.

Rating:

5.0

Rayna is so nice, helpful and professional. She made the process super easy. Also the gal with the blonde hair is super nice. Highly recommend this facility!

Rating:

5.0

The employees were friendly and helpful

Rating:

5.0

We did cross country move and first moving place we had selected did not tell the truth about 18 wheeler huge atlas van lines fitting on property. They drove by your place on sweeten....it was a great alternative. Probably better and safer then the original choice. You were able to get us in immediately and now when we make final move can rent truck and other needed tools to do so. Can't thank this location and staff enough.

Rating:

3.0

Store understaffed. Long wait. Trucks did not have gas which is understandable due to the gas shortage but it was a inconvenience that we had to find gas. Staff very friendly and helpful.

Rating:

5.0

The employees were friendly and helpful

Rating:

5.0

I changed my return reservation to this location due to the friendliness of the staff and how the facility appeared while researching online compared to other facilities. When dealing with staff at my pick up location, it was a horrible experience and if I hadn't needed to use their service, I would have walked out and I have rented from uhual SEVERAL times in the past. The truck had issues and had a gas issue. It cost me over $1,100 in gas to drive 3200 miles in a 20ft truck which is completely unheard of. I have made this trip several times and NEVER had the issues I had this time. Pick up staff didn't care about the truck and it's gas (and break) issues and hung up on me. The staff here, though they couldn't do anything to change what happened on the west coast, were very sincere and very kind. Their storage units are clean and climate controlled and VERY secure. I would definitely recommend this location for both storage and moving. Thank you for making the end of my trip stress free!

Rating:

5.0

My entire experience was amazing. I had to make last minute changes & Rana & her staff were more than accommodating. The facility is spotless & they provide carts for a seamless move. I am so happy that I chose them!

Rating:

4.0