The unit and building were very clean. I felt safe in the parking lot and in the building. Very friendly staff. Easy location.
Jennifer A. | Overall ExperienceSelf Storage Units in Asheville, NC, 28803
U-Haul Moving & Storage of South Asheville
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I don’t like to have to give my card to someone to manually put in the information!! Now a days everyone scamming! Card reader needs to work!!!! Need better pay methods!!!!!
VINCENT D. | Overall ExperienceWhile trying to remove my items from the storage unit they had a bunch of U-Haul trucks parked down in front of the units so we had to go between trucks carrying stuff out to our trailer and car instead of being able to back down to our outside unit.
JUSTIN B. | Overall ExperienceFront desk staff was very friendly and helpful. But as a whole, the place was very disorganized
VALERE G. | First ImpressionsThis is a great Uhaul place that I have highly recommended. The staff is always very nice!!
Chris G. | First ImpressionsWhen reserving a storage unit, the dispatch office stated a 10'x10' unit was available. When arriving at the storage facility, two 5'x10' units were actually available. This needs to be explained by dispatch when explaining the availability to customer.
Lev W. | Overall ExperienceIt was 84 degrees in there. Incredibly hot when trying to unload in a climate controlled facility.
VAAGA M. | Overall ExperienceThe employees were extremely helpful, friendly, and had an answer for every question I had!
AUTUMN H. | Overall ExperienceThere were issues with the payment process. At least 5 times I paid and later was locked out. Had to process my card a second time. Was under the impression I was charged twice. Recently, the district manager discovered the issue. The clerks were not completing the charge process. They were not saving the charge to complete the payments. My issue was how the managers and clerks would not try and investigate and solve the problem. This went on for months.
PEGGY T. | Overall ExperienceMoving from out of state. Reserved a specific size unit for what we needed and what we could afford. Received a confirmation of the reservation showing unit size and cost. Upon arrival we were notified that the unit was not available but we could get a more expensive unit. Showed my confirmation of the reserved unit and was told there was nothing they could do. Ultimately we had to take the more expensive unit because we had to unload our belongings. We were never informed during the online reservation that the units are basically a wait list. We we told this by the GM on the phone as we were waiting. This in our opinion is poor business practice. On a positive note, your employee, Jeff, was outstanding! He helped in every way he possibly could to accommodate our needs. He went above and beyond. He is the type of employee that we don't see much of these days and should be commended for his hard work and positive demeanor.
CINDI K. | First ImpressionsThe staff who helped to secure the unit was poorly trained and there wasn't anyone to assist for long periods of time. Took almost 2 hours to rent the unit and my payment information was not entered into the system resulting in the unit being locked out while I was out of town. Simple fix, if you don't have time to train them, then give them a step by step user guide for the system.
MIcheael N. | Overall ExperienceThe staff is amazing and just so friendly and helpful. 10/10!
Kelly M. | Overall ExperienceClean. Carts easily available. Bathrooms! Ready to use and no drama.
Kyle W. | Online Move InDori was very nice and helpful
JASON F. | First ImpressionsEveryone was very helpful and made our storage experience pleasant.
Nediva M. | First ImpressionsThe staff at facility on site and dispatch were all helpful and kind and easy to communicate with. There is no dispute or anger only happy reviews from us we just want to note one thing in our experience and hope that communication can be improved between dispatch and what is actually available at the physical locations. The only point of improvement we wished to see was that dispatch communicated with us that we would be receiving one 10x10 storage space that was actually two 5x10’s which made storage difficult for our larger furniture. So it was not what we were told we would be receiving
Lev W. | First Impressions