The equipment I rented was dirty!
Shuauntai TCustomer Reviews for U-Haul Moving & Storage of South Loop
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
excellent service and helpful over the phone, everything was scheduled from a distance and everything arrived in perfect condition.
Jacob OSo, I needed a truck to make an unexpected delivery. This would be the second day of using this Uhaul location for work. Kevin, was the sales person taking care of me both days. He greeted me by name and took care of me quickly and thoughtfully. This brief moment helps me set the tone of rental. I cannot thank Kevin and this location enough! Thank you!
DAN WTruck was 3/4 upon pickup, so only one stop fir fas needed. Thank you!
Peter MLove this location and all the staff
PAUL GVery friendly staff
Kirk FThe customer service team at this location are a reflection of the management team. I have much praise for the managers at this location for having a loving and genuine heart for people.They went the extra mile for me on many occasions. I always felt safe at the storage, no matter the hour. I say that because I had 24 hour access. The units and property are clean and there is plenty of equipment to transport items to and from vehicles. I would absolutely recommend this location. I am very thankful for the grace they showed me.
LaTonya C | Overall Experience3rd time renting here...they're always friendly and efficient.
Brad RI was very impressed by the team at U-Haul of South Loop. The owner, Jason, went above and beyond to assist me with my move this week. When I had a few hiccups with my trailer rental he quickly helped me formulate a new plan that kept my cross country move on time and on track. They were very busy this past weekend but he remained patient and incredibly helpful throughout the two days I worked with him. It was the best U-Haul experience that I have had to date, and I would thoroughly recommend this location thanks to his leadership and attention to detail.
Keeton NI think it would be nice if there was a sign when equipment return staff are not available so customers know to go to the office for help.
Clinton NOver charged me and the U-Haul windshield wipers fell off on the highway
Henry PSheena is great to work with!
Goose N | First ImpressionsMy experience was A very good one!!! Polite! Very helpful! Courteous! Communication was good! And patient on my move out!!!
PATRICE S | Overall ExperienceAlways the best!
Sheri RJason and his crew are an amazing group of people. The customer service is unmatched and the care they give is outstanding. I will always use this location for my U-Haul a storage needs.
Rebecca Wthis location has everything I could have needed. i was especially impressed with the ease of the vehicle drop-off
Alex VEverything and everyone was convenient and helpful. Very accommodating staff.
Mario P | First Impressionsmaybe have 2 agents onsite to process customers
Joseph LVery good service and friendly and professional staff.
Mario PI was overcharged for gas that I didn't use. The back door of the truck was unknowingly unlatched when I got the truck
KEVIN PI had to return via app because the person at the return center wasn’t around.
Curtis PNobody seemed to be in communication with each other. I would call to make a change in my reservation and when calling back to confirm, the department that needed to have that information did not have it updated on their system. If I wasn’t on top of it I don’t know if I would have ever gotten the box.
Christian CThanks for everything we are Grateful! Also we would like it if we can on the rental because we rent the van oftentimes. Sincerely, E. Coaks & M. Coaks
Edward CEverything is perfect.
SYLVIA GEverything was perfect.
Leroy jI love this location too to bottom,everyone is so friendly and professional also location is very safe .
YILDIRAY K | Overall ExperienceBy far the best uhaul employee we have ever worked with.
Christopher ZVery amazing experience with that location
SHELDON M | Overall ExperienceWe had a terrible start to our experience, the first location my reservation was for claimed he didn’t have keys to the trucks. U-Haul customer service was great and got me to another location near by but by the time I got there the truck had just been rented as my reservation came through. So finally we were sent to the Cermak location and everything was great. I have to be clear, U-Haul customer service was great the whole time, the first situation was a non U-Haul location and and Shell gas station employee.
ANDREW SI use this location quite often to rent vans to delivery and transport artwork around city. Very helpful and convenient. The staff are very professional and really polite. They always have the cargo vans I need. You’re in and out in no time.
Jason FAlways A1
Lewis JGreat customer service. Fast and easy
Michael BVery friendly customer service. Made things very easy.
Michael SGreat customer service overall 10/10 thanks again guys!
chris mBest possible experience with U-Haul!
Big Sfriendly staff and always helpful
Jarrod HThis store can be very helpful and friendly
juan lEverything is great
JHONATAN TThe staff is really friendly and help me with all my questions. Congratulations!!
Daniel MNothing
ROBERT SGreat place
DEVON P | First ImpressionsThe entire staff at this location are excellent. Courteous, knowledgeable and professional. This is by far U-Haul's prize gem location. They deserve 10 stars
Karen FThank you guys! Your location is my favorite. Thanks again
julian j | Overall ExperienceThe truck I rented was excellent, well maintained and clean. My experience was, as usual with this location, fulfilling! Thank you.
DAN WExceptional. Impressed with the move in process. Sheena was great to work with!
Shannon K | First ImpressionsJulian was great. He patiently helped me figure out the best option for what I needed to do, which ensured a smooth and unstressful experience for me. I know that the app is an option, but I always prefer to interact with a person, especially if they are as easy to work with as he was.
SIMONE ANo issues or concerns. You run an excellent service!
Mario GBest Uhaul in Chicago! Never have an issue coming to this location! Friendly staff too!
Valerie LTruck was a mess! Trailer turn signal did not work and I ended up getting pulled over by state police! Wipers are trash and I had to refill windshield wiper fluid because truck must have not been inspected
LORENZO MIt felt like I was getting the "use our storage" pushed down my throat throughout the checkout process. I just wanted a truck. I will continue to only need a truck. Lets keep the conversation trucking
Arviol MThe owner, Julian, runs a great operation! The front-facing staff all have excellent customer service and make every experience easy breezy!
Sarah SEveryone there was incredibly helpful, especially being that we moved on a cold day- very responsive!
Natalie GI stored my items for 8 months. I had to store my items in storage and move out of state same day so I scheduled my unit ahead of time. My movers moved everything into 2316 but the couch I had which I gave to a friend. She went downstairs to the office to ask for a unit so she could store it for a month or two and the person downstairs WITHOUT my permission told my friend she’ll just open a second one in my name because that would be faster since we were moving fast. This friend was originally my emergency contact so her information was on record. For months I paid for the second unit 2027 in fear that my stuff would get auctioned and they would auction the wrong unit. Instead of 2027, they would auction 2316 because I have two under my name. I called the office and was told I can only put it in her name if I came in person or she came in person. I was OUT OF STATE and she was not willing to come….so for months I paid for two units. Finally when settling with the manager, my friend agreed to pay whatever balance was on 2027 in DECEMBER and move the couch. When she does this, the office did EXACTLY what I expected and closed the wrong unit without verifying. They closed out 2316 in the system which everything I own was in. I called to just check because I knew she was moving out and found out they closed out 2316 which I prepaid on. Lastly, Sunday I officially moved out. I went to the unit and had to pay $50 because she lost my key. This whole experience was HORRIBLE and a NIGHTMARE. I’m grateful I don’t have to experience it again. The staff were reckless and idiotic to add another unit to my name without my consent. Without ME going down and confirming…and even WORSE them suggesting it. An hour after initially moving everything in, I was on my way to Ohio. This was a nightmare that could have been prevented if the staff didn’t choose to give me something I never requested.
Medhan A | Overall ExperienceOnly thing is I wish it was a little less expensive
Samantha V | Overall ExperienceI will be back to storage some more things. Thank!
Ruth M | Overall ExperienceI Would Not Reccomend it Because i Paid My Total $41.00 and Couple Cents. And just Used the Equipment 12 hrs.. And I Got Charged $20.00 And Didnt got Advise of That.Suposly that I Dirent Report the Return Equipment.
juan gElevator is busy
Kristina W | First ImpressionsI will move my stuff in Saturday
Earl R | Online Move InOnly a minor thing-> I had called the pick up location to extend the reservation but this wasn't communicated to the drop off location. Fortunately the drop off location had called me and it was all sorted out. I didn't know that it mattered whether I notify the pick up or drop off location when wanting to extend a reservation.
Casey HNo comments
JEROME W | Overall ExperienceService the trucks with alignments.
Roxanna VFantastic
Ron W | Overall ExperienceTrusted this storage unit I had no problems or anything they always answered all my questions and always handled my unit when I needed them to
SYDNEY S | Overall ExperiencePipes from above had leaked into my unit rusting some of my items and some white dust had also exploded onto a lot of my items. Also it's kind of messed up you guys don't prorate the fees for days used. I paid an entire month for 3 days of use after being with you guys for a few years.
Braveena S | Overall ExperienceGreat
Kimberly B | First ImpressionsGOOD SUPER GOOD..THANKS..REY GALINDO
Reynaldo G | Overall ExperienceGreat staff at the South Loop UHaul location! Excellent service and the 24hour access is the best.
Michael H | Overall ExperienceI had the storage unit about 18 months and 99% of the experience was positive. Most of the facility was maintained. But….The only thing however that wasn’t was my unit. I wasn’t so happy about is the rodent droppings all over boxes and inside some of them. I noticed some droppings on the floor of the unit but a lot more on my actual stuff. For $179 month, I would’ve expected that not to be a thing. It’s a loft building, so I expected all of the dust covering everything but the not that. I have a ton of stuff. I will have my apartment cleaned where the boxes were dropped off and an exterminator called out just to cover my bases in case I took one of them with me. Other than that, the staff was always super nice. Getting in and out was super easy. Great location. And great option
Robert R | Overall ExperienceJason was extremely courteous and helpful! He was able to handle my questions with patience and respect, even though I was having a tough day. Thank you so much Jason!
Matthew D | First Impressionsdefinitely some of nicest people to deal with. incredibly helpful and accommodating.
Anne L | Overall ExperienceThe cut off fee for the lock feels slightly outrageous. It should be like one time free or smaller fee then move up the fee each time that someone forgets their lock.
Haley A | Overall ExperienceThings went very well The staff was great The storage facility was nice and clean and I couldn't be more please with the facility itself thank you very much Ricky McIntosh
RICKY M | Overall ExperienceU haul was my first mind ..but I rented a space in public storage and ..after I rented the space..I found homeless people was living in the property....then I rushed back to you...everything is clean and very nice people!
LEE T | First ImpressionsThey assigned us a unit that was already taken. We had to wait an hour to finally get a new unit that wasn't already taken. It was not clear at checkout that I needed to check myself out on the app. I figured that out on my own after I checked back to see if my account was closed or not, and my app showed it was still open. I wish the guy that I handed my card key to and told that I had cleaned out my storage unit would have said something. It's a good thing I checked or I would have received additional charges. My biggest issue is the lady who I initially worked with was not very helpful and really just wanted me to go away I think. I asked her about collegemovers.com since you have a sign on your front desk. She had no knowledge of how that worked and couldn't give me a good phone number to call to get some info. Like I said, I think I was bothering her by making her work. You employees should realize that not everyone who rents from you is from Chicago and knows everything about everything. Sometimes, people look to workers for their knowledge - if they have any. Not sure we will use your facility going forward.
RHETT S | Overall ExperienceOverall, good experience. At Check in customer service was great! At check out terrible. One sales person left me standing there for ten minutes while another one was busy doing something and totally ignored me. I ended up just leaving. The key swipe was a bit confusing as well. I suggest a bigger sign, in and outside the elevator with clear directions. Also, the billing cycle was off. I needed my storage to end 8/28 or nlt 9/1 but the billing cycle made me paid until 9/13. Trying to get a refund on unused 2 weeks and getting the run around. Not cool. If I didn’t use those days, I should get a refund with no questions asked. Rented a truck as well and that was outstanding service. Easy too. Luv U-Haul but not sure if I would recommend the storage if they are not refunding unused days. Not cool.
thadine q | Overall ExperienceDaniel was fast prompt and very friendly.
Ely V | First ImpressionsSheena Blaskowski was extremely helpful. She gave a very thorough explanation of what is expected from my business and what I can expect from Artist Lofts Powered by U-Haul. Any doubts or misunderstanding on my part were completely removed during my move in process. Professional and patient is the service she provided, and the move in was quick and easy.
Mahome C | First ImpressionsStaff was helpful. Price was fair. Overall we had a good experience and we will use the facility again.
Craig C | Overall ExperienceOutstanding team. They were help for every step of the way. They went above and beyond. Best Uhaul whole experience.
CHATOVANAYA W | Overall ExperienceI love this location
sergio b | Overall ExperienceNice to do business with
DAVID M | First ImpressionsGreat hours, convenient to rent and easy to move things and out quickly. The one month free storage with the Uhaul truck rental was super helpful for us!
Renee P | Overall ExperienceGreat easy check in process, staff were very helpful and facilities had enough trolleys to help move easily
Renee P | First ImpressionsI had a very enjoyable experience with this facility.
ROBERT J | Overall ExperienceJason was very helpful.
CHRISS C | First ImpressionsJason is wonderful!
CHRISS C | First ImpressionsThe unit they tried to put me in was already taken and had a lock on it. Took a while to get a new unit. And now the new unit is more expensive than what I reserved.
RHETT S | First Impressionsthe unit that i was assigned had a huge pylon in the middle of it, rendering over a third of the space useless. they were able to switch me to a different unit but was tremendously painful to deal with.
Ian O | Online Move InSheena is great.
The B | First ImpressionsAfter speaking with three employees (one via phone prior to coming in, and two who were present upon my arrival to open the storage space) I was super excited for the free month and the 24 hour access option. My purpose for the storage (besides storing my belongings) was to also give a safe space near the lake for storing beach gear for my teams to sell all summer long. We need to access for inventory with little notice and at random hours. I was sold on the 24 hour access, loaded my storage locker and went to handle something elsewhere. Prior to leaving an employee scanned my cards in the door to ensure the 24 hour access was permitted and my card worked! I came back later that night to retrieve some photo shoot items and could not get back in. Despite the numerous attempts at finding assistance via customer service with no success, another patron of the storage had to use their codes to help me enter the facility and access my belongings but that took 3 hours of us waiting at the building.
Heather G | Overall ExperienceMy custom 3D jewelry startup THEFUTUREOFJEWELRY called U-Haul Lofts in Chinatown/Pilsen area home for 4+ years. The price is reasonable for the space, the staff is kind and helpful, and it's a great location. I'd recommend the U-Haul lofts for any small business or startup!
Future o | Overall ExperienceVery fast and easy!!!!! Wonderful customer service and overall the place is always clean
Darcie S | First ImpressionsI Rosie will really appreciate the help and for the storage thanks very much for all the help. Thank you very much
Rosie W | Overall ExperienceI had attempted 3 times to save my card info for automatic billing which never took and I was charged extra which severely affected me negatively financially
David V | First ImpressionsYou should not randomly raise the price. I was there under a year.
Daniel C | Overall ExperienceHelpful staff. Appreciated ability to unload truck indoors. Carts available to move items from truck to storage unit. Facility well lit and clean.
JON T | First ImpressionsThe experience with uhaul was very welcoming and helpful.
cassandra d | Overall ExperienceGratitude
Darryl T | Overall ExperienceJason was extremely helpful and nice to work with.
philip b | First ImpressionsPrice increase was too much.
Trena H | Overall ExperienceJason is a great guy very understanding I definitely would recommend!!!
RODNEY P | Overall ExperienceI rented movers through the website and there were no instructions on how to do this. The movers required the confirmation code to start moving little did I know this released the funds for the movers. Additionally, they ripped my couth and broke multiple items in the move. They also had a mover show up high and he had to be escorted off the premises. They left me mid-move and packed my storage unit dangerously. I had to reorganize the storage unit and finish the move by myself. This was an awful experience. As I attempt to file a claim although Uhaul promotes the service they do not help you with the claim at all and leave you to try and get the funds back from the individual movers.
Brisa R | First ImpressionsThe Manger Jason and the associates at this locate was very accommodating.
Sharon N | Overall ExperienceEvery staff member I encountered at this facility had great customer service. From move-in, truck rentals to move-out my experience was wonderful. Thank You!!!
Marlon C | Overall ExperienceFriendly, helpful, informative service.
Vicki T | First ImpressionsI stored my belongs in clean containers. When I went to retrieve them every item was covered in dirt and plaster dust and some with plaster putty/ caulk. Whatever it was. No consideration was taken by management or whatever company they hired to do whatever work was done to cover the tops of our stoarge units which were open. I notified management 2 times and did not receive a call back when they were not addressing something else. Very disappointed at management for this.
CAROL R | Overall ExperienceOverall good experience. No checkout problems and very efficient.
Michael S | Overall ExperienceI was never given all of the instructions on pay rate on delays I was never notified by email they stated that I got mail I never got any mail all around poor performance by the team
ZACHARY F | First ImpressionsJason thank you very much for all your help, you are a wonderful human been!!!
Lyssette M | Overall ExperienceBest experience with any uhaul or storage facility ever. Great staff, clean facility. Super easy. Thanks!!
Peter W | Overall ExperienceDuring this pandemic I lost my 1st husband had Covid twice and I'm battling with the financial strain of being off work and through these very difficult times Jason, Vanessa and the Uhaul South loop family worked with me and even kept me from losing my storage and for this I'm forever grateful. God bless and continue to be a blessing to your customers!!
Nefertari L | Overall ExperienceAll the staff were great, very accommodating. I would definitely return.
Courtney G | Overall ExperienceJuan was extremely professional. He showed us around and is very personable and knowledgeable.
joseph s | First ImpressionsVanessa was excellent to work with in Chicago. I did not get the woman’s name in Lenexa but when I truck would not start she quickly went into fix it mode. Great staff at both ends of our trip.
PAMELA M | Overall ExperienceGreat staff. Professional and nice.
Kenneth H | Overall ExperienceA lot of marijuana smoke in the building on the majority of our visits. Perhaps from the rent-a-studio upstairs, but it was even strong on Level 2? Consider better enforcement of no smoking policy.
Marshall K | Overall ExperienceI was a customer for 10 years while living mostly out of state. The communication between this facility and myself was top notch over the last decade. The staff was extremely helpful and nice when I finally came back to clear my unit. The storage area was much nicer and the security was upgraded since I last step foot here. No shortage of carts either. Overall, I would definitely recommend this place! Thank you for keeping my stuff safe for a decade!
VERONICA D | Overall ExperiencePerson who helped me was amazing and very helpful
VICTOR T | First ImpressionsJason was absolutely fantastic. Put himself in the customer's shoes which is something you don't see very often. He was consideration, understanding, and knowledgable - great leader!
Anthony D | First ImpressionsJason was great in handling a challenge we had to deal with on our moving into storage. His immediate attention and personally making adjustments was really appreciated. Very clean space and I recommend it.
Michael H | First ImpressionsEveryone was friendly and cheerful. Fernando who helped me was very professional, courteous, and he was able to answer all my questions, and he helped me go through the process smoothly.
SANDRA Y | First ImpressionsThe manager is amazing, very kind, and very personable. I HIGHLY recommend.
WILLIAM E | First ImpressionsElevators being broken was a big inconvenience and kind of scary! Also, I think people throwing events often use the moving Carts and don't return. Also a big inconvenience that is hard for a customer to work with. Thanks for always being helpful. Apart from the elevator problems, great spot.
Amanda A | Overall ExperienceTodos son muy amables y eficientes. Forman un gran equipo. Felicidades!! 👏👏👏
Juan U | First ImpressionsThe staff did a great job showing me around and instructing me. The are very kind and the spaces are very clean. Well lit too! Would recommend😁
CHRISTIAN V | First ImpressionsThe staff were so helpful and really nice. Picking up and dropping off were really quick a day easy. Would def recommend
CHRISTIAN V | Overall ExperienceEveryone that I encountered was friendly and helpful
SHASHANAH L | Overall ExperienceSheena and James are the best!!!
Jacqui P | Overall ExperienceMuch better than other storage facility that I was using.
Queen M | Overall ExperienceAn employee named Jasmine was really kind to us because arrived to the office right around 7 but I am really grateful for her help!
Asante Y | First ImpressionsStaff was not helpful at all. I had a reservation for a specific type of unit and specific price. When I got there, one female staff said, my reserved unit was not available, and I need to pay a higher price for a different unit. When I asked to speak to manager Jason, who was rude and unprofessionals. Just said": " we can sit here and argue all day, there is nothing I can do". Would not go there again
xinqi d | First ImpressionsSecure, easy access. I fully trusted that my possessions were safe
BENJAMIN K | Overall ExperienceStaff was amazing
peter k | Overall ExperienceI worked with Fernando to select a storage unit. He was knowledgeable, friendly and easy to work with. He helped me secure the perfect storage unit. Then he consulted with me on making sure I had all the packing supplies I needed. Fernando has top of the line customer service skills and I would highly recommend him and this uhaul location to friends.
Alyssa F | First ImpressionsManagement and staff are superb
NQ C | First ImpressionsThe location is great. It was convenient and clean. The staff was extremely helpful and great.
Matthew S | Online Move InGreat 👍
Charles A | First ImpressionsI was given a unit on the 2 floor that wasn’t clean and had a fairly large rat trap in it. The uhaul representative was working the front desk alone, so she was unable to show the unit. I received the first month free with my uhaul truck purchase, so she just processed the reservation and gave me directions to get to the unit. After seeing the unit, I immediately wanted to cancel. I went back to the office and she apologized and gave me a unit on the 7th floor. The units were recently renovated and clean so I decided to keep the storage unit.
DION H | First ImpressionsCheese
Daniel C | First ImpressionsVery helpful ! The staff was fantastic!! I just did not like swiping card system with storage. And the fact that I didn’t get a full tank of gas with the truck. But free month of storage was awesome! And I will never forget that offer and will always go with uhaul!! Thanks
EDWARD L | First ImpressionsDaniel helped me set up my storage locker, he walked me through all the steps and showed me all my options and prices to store my 1 bed apartment full of items and furniture. The storage facility was newly constructed, well equipped and maintained professionally. It also had indoor climate control 7th Floor. 10/10 would definitely recommend storing your items with U-Haul.
Aditya G | First ImpressionsJasmine was very helpful at the desk.
Sandi R | First ImpressionsThree door entrances were not working and one tenant was using two entrance locations!!! Was not able to access my designated storage space, were heavy construction sheets on the floor. Staff moved me to a different location fast!
CLAUDIA L | First ImpressionsOne of the greatest experiences I’ve ever had with a storage facility. From the cleanliness to the hours of availability and overall operation. I was really impressed. Vanessa or Veronica (name error) the manager was excellent.
Anthony S | Overall ExperienceLower the storage fee for a 5 x 10. It is unaffordable.
Tonya H | Overall ExperienceThe service and location is good I didn't give it an excellent because the storage size I reserved wasn’t available and I wasn’t made aware until i was there to move in so I had to spend more money on a extra unit
Carmen M | First ImpressionsGreat service
Latasha B | First ImpressionsDuring this pandemic I've suffered so much loss...My Husband and I had covid-19 and are experiencing financial difficulties and back to back deaths in My Family causing even more financial strain and Jason and Victoria have been Empathic and Understanding with allowing Me to keep making payments and holding on to my unit!! God Bless Them
Nefertari L | First ImpressionsI am thankful for a facility that is convient, well secured with 24 hour access and at the right price. I will always recommend my friends and family to you all. I will rent from you all when I need another storage in the future.
David W | Overall ExperienceGreat so far hope to continue doing business with you
Jason R | First ImpressionsStaff was courteous,and very helpful.
Felix B | First ImpressionsThe storage prices were a little expensive. However, my overall Uhaul experience was excellent! I really appreciated having moving trucks and pulling trucks available within the storage. In addition, having the option to leave gently used items in an area for someone else to utilize. The staff was always very helpful. Thank you!
CASSANDRA S | Overall ExperienceThe team is very quick to dismiss questions. I asked what storage unit would be best for a full size couch and clothing and a few boxes and was told “step to the right and make your decision” I asked if there was a common unit for someone moving a few items and was told from someone differently. “You know your items” and nothing more. I just wanted a general answer of what is common and was dismissed with short answers with rude delivery of message. The facility is great the people are very disrespectful and disappointing
Dallas J | Overall ExperienceJason and his staff are quite good at what they do. This move was a downsize to a smaller storage unit.
Dave P | First ImpressionsThey didn't recommend the very correct size of storage to me. It should be more practice.
FAN Y | First ImpressionsThe best
Josephus R | First ImpressionsGreat customer service help and support
Henry M | First ImpressionsOur storage unit ended up being very easy to get to, and there were carts that helped us get everything efficiently! Only small snag was that the first space we selected was actually a really strange shape (not rectangular) with a support column making an 18" x 18" space in the unit unusable. But switching out of that unit was very easy!
ANDREW M | First ImpressionsFriendly and helpful staff
Teri T | Overall ExperienceSupposedly climate controlled on my floor, but it was always super hot - in the 90s at least! (July-August) Even at night, after sunset and it was cool outside. Being there for very long, especially lifting heavy items, was leading to heat exhaustion. Clean, but not well maintained. (Still under construction so there were no lights in my area until the day I moved out, and construction materials every where.) Elevator does not align with floor on my level, so getting carts in/out, especially full/weighted, was nearly impossible at times and items often fell in the attempt to get in/out of the elevator. Carts are badly designed with a weird center wheel that is larger than the others which also made operating them difficult. One cart was even missing a front wheel. Two TV shows film there all the time and have a set in the building (seriously, they do), so access was a constant problem. The street was almost always blocked off by the police, day and night. Even when the police weren’t there, all of the crew’s big trailers and trucks were. Plus the people and their equipment were usually blocking most of the doors to the loading docks. It took me a week to find a time that worked for me that I could also drive into the loading dock to load my stuff. By then, I didn’t have time left so instead of multiple trips in my vehicle, I had to rent a van to move it all in one trip. Also that day, one of the elevators was unavailable, plus the film crew had so much going on (and of course it was my floor they were filming on) that I was constantly waiting for the only elevator the cart could fit in. What took me less than an hour to unload at my destination took nearly 4 hours, in extreme heat, to load at the facility because of the film crew. At first the TV shows filming there was cool, but then it became a major problem for me when it was all the time. Finally, the customer service is horrible! When I moved in, I was driving in from out of state (7 hours), so arrived late in the day. The woman that checked me in said she temporarily gave me 24 hour access so I could get unloaded - I had to drive back the same night (that’s a whole other issue relating to multiple Uhaul locations in another state). But come 10pm, when I was only half way done unloading (I was doing so alone, so it took a while) I was suddenly locked out of the elevators! My unit was still wide open and I couldn’t even get up there to close it! Clearly the woman didn’t actually do what she said she was going to do. Staff follow through is a real issue at this location. I then spent nearly an hour on hold to reach a human being, who then had to try to reach the location manager at home, which took forever (understandably he was asleep at that hour), who then gave me access from home. I was able to finish unloading, but being 2 hours behind and exhausted, I ended up having to stop at a rest stop and sleep in my vehicle on the way back. I was also late getting back home to the people waiting to help me with the next load so I could be out of my apartment by my move out time. (Multiple trips was due to problems at multiple Uhaul locations in that state.) BTW, you can’t call any location directly, which is idiotic. When I moved out, I physically gave the key card to someone in the office who said she was going to close the account. The following week I was billed for the next month’s rent. I had sit on hold for over 30 minutes to get this corrected, but even then they had to send a message to the facility and have them call me back, which took several hours. It was finally corrected, but it shouldn’t have happened at all. Also, the van I rented that last day from this facility, there was an extra $15 charge I also had to have corrected - they are incompetent or something! I’ve been using Uhaul facilities and vehicles for 20 years (4 states) for all of my storage and moving needs, but this last move was the worst, most complicated, most exhausting and stressful, because of Uhaul as a whole company. I’ve moved to other continents 4 times, dealing with embassies and visas and shipping necessary belongings by freight ship) and none of those were even remotely as stressful and anxiety riddled as this last move has been. About 85% of the problems I had were related to Uhaul locations and phone service. I know this feedback form is for just the one location and the storage space, but it is difficult to unravel all of these Uhaul pieces from this move.
Callie C | Overall ExperienceHow can you beat 24/7 access and great staff? Jasmine was extremely thorough in tour. Nice facility.
michael p | First ImpressionsHelpful staff and efficient. Great building
Kenneth H | First ImpressionsThe unit I had was on the 8th floor and it felt like there was no air conditioning. It was really rough trying to unpack my unit in that heat.
Susan V | Overall ExperienceThe problem with uhaul at this location I made a reservation well in advance and when I arrived at the facility on the assigned date. Uhaul did not have my space. What was the point of making a reservation????
Charlotte R | First ImpressionsThe staff is always friendly and helpful. The facility is clean and accessible.
Jen M | Overall ExperienceBETTER THAN THE BEST!!! I have received really good service from other Storage facilities that I rented in the past, but Uhaul on 500 W Cermak deserves the J Powell Award!!! I was over the top impressed by the Genuine Courtesy, Attentive, Professional and overall Care received and the Organized Flow ... I was referred to the 500 W Cermak facility because the Markham IL location did not have the trailer for the time period needed. Upon arrival the entire staff was SUPERB! The Clerk (I believe Ashley) was extremely helpful and she patiently sought to find the appropriate vehicle at the best price for my project, and it kept getting BETTER!! Kevin gave me super instructions on parking and ground details, and next, I truly hit the Lottery, upon returning the van, I needed a Storage unit, the main customer service center was having a challenge locating the Cermak Loop facility and when Iwas able to connect directly, BINGO!!! Fernando located a unit despite customer service saying none were available, Next, Jazmin further helped by locating a unit that I could easily slide my oversized sofa into.... My heart was racing from the intense love felt!! Finally when I was directed to sign out of the van, Daniel was very informative, attentive and kind... I would lovingly Urge anyone needing to rent a moving vehicle/trailer, or needing storage, Please Go to the Uhaul Cermak Loop Location, the Phenomenal Service will justify going out of way, may I add the Prices Are Great!! The Organization, Friendliness, Courtesy is well worth it!! BRAVO Cermak Uhaul Loop location 1000% Customer Satisfaction.. I Love U, Smooches
LA W | First ImpressionsNeed more parking space for customers
LATASHA G | First ImpressionsHad helped a family member with an emergancy move, booked quickly at a nearby location and had zero help until I called the reservation line and they transferred my reservation HERE!! It was not too far from where I was, so I rushed over and drove up to a smooth running operation! My anxiety dropped and I got in line, knowing that I was in the right place. The store was clean, had anything and everything you need to move. I was able to even book the storage locker when I picked up the truck, grabbed some packing tape and the rep had me buy the lock!! I wasn't even thinking about the lock! The space was perfect, unloading made easy by this location's amenities. So grateful that a stressful day turned out just right once we locked the storage locker! Thank you for all your support with professional staff and clean, inviting facilities!
Carly G | Overall ExperienceStaff was extremely rude. Young woman who opened the store.
Kareem E | First ImpressionsThank you and because we only needed it short term, less than 30 days, we received it for no charge!! Thanks UHaul - we will continue to use your services.
Patrick G | Overall ExperienceI was trying to move a couch into the small stirage container but since it couldn’t fit I wabred to get a large storage and there was no staff in the building
Olaoluwapo O | Online Move InAmazing company, y’all come through every time!
Layla B | First ImpressionsThank you Vanessa and Jessica for everything.
norman s | First ImpressionsNone at this time. Thanks.
Mary R | First ImpressionsVery helpful people! Did not get a call back while I was looking to coordinate after hours storage unit access - lack of communication between phone rep and local manager. Mouse droppings in the storage unit, but what can you do
Steven B | First Impressionsu-haul company always the best.
yi z | Overall ExperienceI really don’t think I can ever use UHaul services again after the experience I had. First of all, the location I rented my truck from - nobody was there when I arrived for my 9am pickup. door locked, nobody answering the phone, I’m standing in the rain and have to Uber to the next location. Whatever. Then comes the storage unit disaster. I rented a large single unit, like 17 x 11 x 8 or something. I go to check in- “Sorry, system error. This unit does not actually exist” ????? Ok...... well all of my belongings are here and they need to go somewhere. wait over an hour for a resolution- finally given the choice of using 3 separate units to split amongst my stuff. At this point I’m furious but happy to have a place to stow stuff. I’m also getting charged double for two units, when what I reserved was half the price. Why am I being charged double for your system screw up? Explain it to me. I can’t get that upset with the employees but this was so stressful I will never take the risk of dealing with U Haul again.
Brian T | First ImpressionsThis facility is always clean and secure. I also like that there is a sign explaining the history of the building and its conversion from a factory to storage units. Great care was put into preserving certain aspects of the building to reflect its history, and that is very unique and appreciated. Over my years as a customer, the staff has been friendly and helpful whenever I've needed to rent a truck or move into a different unit. I never worried that my unit and belongings were unsafe. The only issue I've ever had was with the U-Haul website itself, when I updated my debit card's exp. date, but it didn't automatically update my auto-payment method, resulting in a late fee. Mr. Zamora was understanding and helpful in rectifying that issue for me. I would definitely use this facility again if I need to rent a truck or unit.
Andrew W | Overall ExperienceI usually don't do reviews, but your staff is awesome! The girl who was working the counter (can't remeber her name, but she was super cute with the most amazing nails ever) was super knowledgeable, friendly, and was also awesome on the phone when I had questions. Returning my rental van was also a great experience. Again, I can't remeber his name, but the gentleman who helped me was very nice and professional. Highly recommend this facility!!!
Katherine S | First ImpressionsI had to move out of my apartment tonight. I made it clear that I needed 24 hour access in order to get into my unit tonight. Swipe key wasn’t set up properly so i couldn’t enter the unit to load my belongings into my storage. I was able to get in & got to my storage to find that the lock was not removed from my unit so that I could open it and put my lock on. The staff was friendly but I am now in a very bad position. The after hours support line went to voicemail and the customer service woman told me I had to call the facility directly in order to get any help.. so now myself & my 4 year old are nearly stranded because we don’t have anywhere to park this uhaul.
Adia Y | First ImpressionsIn your female staff you have a young one, dont remember her name, but she needs training...she does not listen to her non-sense when she talks/sales...
giovanni m | Overall ExperienceProfessionalism go's a long way keep up the good training.......👍🤔
ALFRED M | First ImpressionsMy experience was great I would deal with them again.
Lawency H | First ImpressionsThe most unprofessional, incompetent and useless staff. (Apart from one guy). Nothing worked properly. I was tricked with a unit with a huge pillar in it. All in all the worst business I’ve ever dealt with. Will be making sure to put my experience online for all to be warned if this poorly run place.
FARSHID R | Overall ExperienceJason and his team are the best
Kevin D | First ImpressionsGreat access, always clean, friendly and helpful staff. Sheena is a great property manager and always available and helpful.
Kenneth H | Overall ExperienceGreat staff. Always nice and knowledgeable.
Kenneth H | First Impressionsoverallis fine, Except the floor is not smooth, when I push the cart there is so roughly, is not so easy to do.
Jiang Y | Overall ExperienceLocation amazing!!!!! Right in the middle of Chicago, clean , access a ability is great & secure .
VIRGINIA W | Overall ExperienceMy unit was in the south part of the facility. There is a large bump to move carts over to get there and with a loaded cart that is difficult. I question the safety of the outermost units as it seems a trip out the window would be too easy especially with all the tripping and bumping hazards. The concrete beams are like 5'4" off the floor, way too easy to bump into. The floors in general are noisy to move carts over making the experience worse. Maybe the other parts of the building are better but not the south part sorry.
Thomas W | Overall ExperienceJason was an amazing help! Made my process so easy. Great place!
Candice J | First ImpressionsThis was my 3rd year storing with U haul. The units are fine (many weirdly shaped so always see it before committing to it) the access routine is nice and makes me feel secure. The only complaint I have is it it almost impossible to get a hold of the office staff by phone if you need something. I called 7 times and the call kept getting sent to a call center because the office staff weren’t answering. The call center couldn’t help me so they (on 3 different occasions) contacted the office for me and told them to call me back but no one ever did. I was finally told by the call center that I would have to go into the office personally to resolve my issue but I live out of state so that was not possible.
Jill B | Overall ExperienceThe only feedback I have that is negative is that the floors are always so dirty. If I kneel on the floor to work on something from my unit, the dirt cakes on to the knees of my pants . Other than that, everything was excellent.
Tracy M | Overall ExperienceI wish i would have asked him his name so I can write about how courteous and efficient he was. He has some sharp thinking skills and knows how to answer what people are really asking. I always find it fascinating to wait in line ans translate in my head what the customer ahead of me is really asking and see what the customers rep response is. Now that would be a great way to interview someone. See how fast they think of there feet.
Alyssa W | First ImpressionsClass act everytime!
Sam W | First ImpressionsVery professional and knowledgeable staff. Fernando and Christina were very patient and offered a lot of assistance.
Catherine W | First ImpressionsEveryone we encountered at this U-Haul was respectful and polite. Really appreciate their prompt help!
Yi S | Overall ExperienceSheena is the best and made me feel right at home
The F | First ImpressionsOf of the store managers assisted me through the process. The online check in saved me a lot of time and I was able to get everything done so quickly.
Brendon M | First ImpressionsI had a work loft. The staff were great every single one was helpful and professional. Special kudos to Sheena for being always on top of things and always helpful quickly in answer my questions day or night. 100% satisfied customer
Petros V | Overall Experiencethe floors are the main problem, they are very uneven and rough. things on carts bounce around and it's hard to control. boxes on carts are one thing but in reality people move all kinds of stuff. also the VERY low intrusions are a problem, one must be extremely careful. The good - the indoor loading dock is nice and there are plentiful slots.
Thomas W | First ImpressionsThe staff was awesome and made our move super easy.
Alexandra I | First ImpressionsI’ve used this location for the past several years. I love the Customer service and Management. They are very loving and caring. They love their customers. I love them. I’ll never use another storage place. Only the location at 2147 S. Lumber. They’re the BEST!
Lashaunda T | Overall ExperienceI was given a box after 3 days, the manager came and I realized that a friend lives with him on the third floor as a wife and a dog inside this box, I’m not there ******** and I am pleased that the second one also wants to live also for me it’s just so insulting that they came out of there. I wish you only bad things. I wish you to destroy this building together with you because my things just said for you the street
Nijat G | Overall ExperienceAll my stuff were filled with dust. The sanded the floor in the corridors without covering anything and everything was filled with so much sand dust. This is so unacceptable from the storage facility. You should have warned people so at least they can come and cover their stuff with plastic.
Armin S | Overall ExperienceVery Friendly employee that assisted me.
STEVE T | First ImpressionsI got lost find the U-Haul place. When I call this gentle help me, he even meet me outside so I can step in there facility. Then another men help me with the storage. Set it up and everything. He show me where it was going to be. everyone was friendly, they answer all my questions and concerns I had. I will definitely recommend this place.
Cristina M | Overall ExperienceThe moblie app was difficult for me to use. It would frequently state that actions (including making payments) could not be performed. But your customer service in person was stellar!
Keith K | Overall ExperienceGreat manager and service.
Valyncia J | Overall ExperienceI was told I was getting a refund upon moving by 5. They closed my account and avoided refunding me. I called and asked where my money was and “they already deleted my record”... how convenient on my refund day? Was my refund processed, you ask? I still haven’t received it. They yelled at me in the phone like I shouldn’t be mad they tried to avoid my refund. Terrible service.
Amanda R | Overall ExperienceVery professionally run organization and very clean. Sheena is as good as they come! Good job team. Looking forward to enjoying the space.
Kenneth H | First ImpressionsSheena was exceptional in every way. My experience from having a tour to signing paperwork was professional and very pleasant, every detail was taken care of to my complete satisfaction!
Petros V | First ImpressionsEverything with pretty smooth & quick.
James H | First ImpressionsManager is so informative and a bright personality to be around
Sam S | First Impressionsn/a
Todd P | Overall ExperienceThe woman at the desk was exceptionally helpful
Pam R | Overall ExperienceAwesome
Isaiah W | Overall ExperienceAll perfect. A great experience. Sada who works in the office made a great experience even better and easier. She was wonderful.
ellen k | Overall ExperienceStaff at this location are awesome.
Carolyn D | Overall ExperienceThe whole place was always very clean and well cared for. I was often the only one there and always felt safe.
david r | Overall ExperienceThanks for the great customer service.
Mike B | First ImpressionsGood location
Fabian F | Overall ExperienceThe manager was always friendly and willing to help.
JOHN R | Overall ExperienceI had storage here for 3 years plus rented many trucks and purchased lots of moving supplies. I was always treated well and would recommend this facility!
Lisa B | Overall ExperienceThis location was amazing to me. The woman who helped me was very knowledgeable and a pleasure to talk to. Will be using this specific uhaul location many more times.
Chad K | First ImpressionsAbsolutely the smoothest process ever. All of my questions were answered promptly and the service Ms. Sheena provides for her customers is unmatched. Very good experience..
TREEHAUS J | First ImpressionsFast and prompt service. Very friendly and accommodating. Would recommend to anyone. Jason was very helpful and I am 💯 satisfied with my service.
michelle f | First Impressionsdna
Phillip P | First ImpressionsA little warm to be an air conditioned facility, however it is clean and secure!
denise y | First ImpressionsThe employees are nice and professional, they let us know how to use the area right way.
ran y | First ImpressionsExcellent experience; I will definitely utilize U-Haul services again and recommend U-Haul to others.
Laura K | Overall ExperienceGreat Job Sheena
Digital C | First ImpressionsGood
Walter F | First ImpressionsThere was a lot of help with transferring my items to storage from the container and I was finally able to see how they fared. shipping seems to have gone well. I have a great size locker
Diane P | First ImpressionsI cannot remember her name, but the person who assisted us was very nice, knowledgeable, and helpful. Anytime she saw garbage on the ground she would pick it up and throw it out.
Benjamin v | First ImpressionsJason Zamora and his team are great.
GIBRAN L | Overall ExperienceExcellent
Davina W | First ImpressionsVery friendly.
Laura R | First ImpressionsSada was amazing....welcoming, kind and so helpful. The facility is very user friendly/convenient
ellen k | First Impressions10 out 10 would recommend
Todd F | Overall ExperienceYour customer service is outstanding here. I evaluate companies regularly and am impressed with this location. Everyone I encounter was friendly and welcoming.
Dianna B | First ImpressionsMy UBox was delivered here cross country with everything intact and easy to access, and the staff were very friendly.
Kathy W | Overall ExperienceThere was a problem with my access card. As soon as I walked in Angelica was quick to fix the problem and double check to make sure everything was working as it should.
Dana C | First ImpressionsI would use them again and do recommend for truck and trailer rental also!
DAVE P | Overall Experiencevery friendly movers
julie l | First ImpressionsI cancelled my “free” storage unit but was contacted twice saying I was signed up to be charged for this. I cancelled over the phone and in person But was contacted saying I hadn’t !?!?!?!
Miriam D | Overall ExperienceEveryone was helpful, welcoming and explained the process to a t!
Amber S | First ImpressionsSheena Blaskowski is the best property manager I have ever had the pleasure of working with. She was extremely thorough in her explanations of the property layout. She is a genuinely warm person!
Future o | First ImpressionsShay is the best !
Kenneth K | Overall ExperienceSuper friendly staff, good vibes, secure & clean facilities
trixie w | Overall ExperienceThe manager of this facility Jason Zamora, could be a little more friendly.
LEE H | Overall ExperienceThe team at this facility went above and beyond to accommodate me.
Traci T | Overall ExperienceThey were a little late but went above and beyond to move everything and added extra time on the end to make up for the late start. Would recommend and use again.
Sam K | ReservationTemperature was a little high this last few weeks but otherwise EXCELLENT!
Dina J | Overall ExperienceShay (Shae?) was very helpful.
Bryan W | ReservationTemperatures were always extremely too hot. I was told by an employee that one part of the facility heat was completely out. Therefore to compensate for there lack of heat my section was on 90 degrees
robin l | Overall ExperienceThe team that helped me was knowledgeable and considerate.
Michelle B | ReservationSheena is an amazing building manager and a huge asset for U-haul. We would not have moved out if not for a relocation to London. The building is an amazing rehab and we are quite sad to be leaving.
CRAIG S | Overall ExperienceThe facility was clean, well organized and felt safe and secure. The staff were very helpful in answering my numerous questions and I appreciated that a lot! Will gladly do business with U-Haul again.
Obinna O | Overall ExperienceConvenient & reliable
Allison D | Overall ExperienceSheena has been outstanding to work with. An exceptional host and a fun, accommodating land-lady.
MARK Z | Overall ExperienceThank you for all your help.
Felicia G | ReservationVery professional.
Giancarlo L | Overall ExperienceStaff is super helpful and friendly - great service.
CollegeBoxes S | Overall ExperienceNo comments
ROGELIO M | Overall ExperienceJason was very helpful in making sure my U-Box was ready and available when I arrived to unload. The whole process was very convenient and easy. Thank you Uhaul South Loop!
William A | Overall ExperienceCheck-out was painfully slow. When we went to check out the room, she noted a pole right in the room and suggested we should get a discount. We never got a discount and it took an hour to check out.
Marco K | ReservationEverything went smoothly and I was very satisfied with my self storage experience. I will be using your services again
Jill B | Overall ExperienceAll staff were friendly and helpful.
Belinda R | Overall ExperienceSheena is great to work with.
Tyler W | Overall ExperienceGood service. No complaints.
MICHAEL W | Overall ExperienceNo problem with this location at all. They are very professional
Rujia W | Overall ExperienceWhen I was trying to accesss my Ubox, I kept getting transferred over different locations and facilities. After 5 hours of calls and visiting 2 locations, I ended up having to self-deliver...
Yuan-ju L | Overall ExperienceGreat customer service by the manager and associates
Valyncia J | ReservationI was Very Happy
gil s | Overall ExperienceGreat! Managers are the best!
Nina K | Overall ExperienceBest customer service also the people working in the office are very helpful
Lucian P | Overall ExperienceI really appreciated the staff
larry t | Overall ExperienceSadie went above and beyond helping me with my Ubox scheduling and coordination with my moving team. The movers were lost and confused about where to pick up my ubox until she devised a solution.
Danielle V | Overall ExperienceI did not move out ! The young lady who was new accidentally moved me out! She needs more training and if she is going to move fast, she needs to know what she is doing! But besides that it was ok .
Chiquita B | Overall ExperienceEverything so far to me is good. I may rent in the future again. Thank you very much!
XIN L | Overall ExperienceGreat customer service
Iryna B | Overall ExperienceWas perfect for my needs!
Veronica P | Overall Experience