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Aarne P.Customer Reviews for U-Haul Moving & Storage of Twin City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wish the trailers could be sanitized more with an anti-bacterial spray in between each use.
Karen M.Great service
Scott J.I cant think of anything. Everyone was friendly, attentive and helpful. The whole experience went smoothly.
Ann C.Process was way easier than ever expected. Plan to use more Uhaul services in the future. Thank you
Luke N.Great as always. I rent a truck every month for heavy shopping errands. Always pleased.
L. L.Parking lot is a little tight. Not much you can do about that, tho
Jason K.Very pleased with the service and the flexibility as I needed to extend my time of return. They were gracious and accommodating. Thank you!
James B.The attendant at this location was very rude and not helpful at all. When I arrived he was standing behind the counter not waiting on anyone, he never greeted me. After waiting a bit I asked if he could help me, he just kind of grunted and asked what I needed. I told him I was returning a vehicle a day and a half early, he asked if the vehicle ran ok and took the key and said I was all set. I asked for a receipt which seemed to be a major imposition. He told me I would need to step back and let the person who just walked up behind me step forward so he could wait on him and when he was finished he we get me a receipt………? When he finished answering that customer's questions about rental rates he printed my receipt and told me he was charging me extra for over mileage. I asked if he had applied a credit as I returned the vehicle in a day instead of three days, he said no credit was due and if I had a problem with it I could call UHaul corporate. This guy is a real jerk and should not be the face of UHaul So to wrap this up I wanted to pickup and drop off at the same location in Oxford, ME, about 10 miles from my house, I booked it like this on line. The following day I was called by a UHaul representative and informed they could not get the vehicle at this location so I had to change the pickup location to Windham (about 50 miles from my house) and drop it off in Auburn (about another 50 miles from my house) which I agreed to do, but why should I have to pay any mileage overage for providing UHaul with this service, I also returned it with over a half a tank full of fuel but received it with barely a quarter tank. Next, I picked the vehicle up at the end of the day on Thursday and dropped it off in the morning on Saturday, so I only used it for one day, why am I being charged for three days ? I am very disappointed with this experience and certainly have other choices when renting ehicles in the fiuture. I selected UHaul because of the convenience of local stores. This is not what I got. End of rant.
glenn T.The truck that i recieved needed a tune up. The gas miles were awful. The truck didnt run right. The people were awesome and very helpful.
JENNIFER C.Worked out and saved money. Thx
John C.People at the Auburn Maine Center Street Location were just great.
John S.Thank you u- haul
Leo C.I highly recommend this uhaul location! The Staff was friendly and informative. It was incredibly easy to get checked in and the dropoff process was effortless. The equipment was perfect for my move and did not require an expensive refuel at the end of my trip.
Kristina S.Very much appreciated the advice from Shane regarding the size of the vehicle I should rent.
George W.I scheduled an appointment to install a trailer receiver. The day of my appointment I was informed that they had the receiver but not the bolts. I had to return in a three days to complete installation.
David U.Management is horrible and gives flase information.
Jerry L.Very good service as usual. Very quick pick up and return transactions. Good new pickup trucks get great mileage!!!! Also, their radio antenna receives my favorite radio station from 40 or more miles away in Yarmouth Maine---a nonprofit station supported only by donations, called Heritage Radio---that was granted ONLY about a 12 mile broadcast range by the FCC because it plays old fashioned music--standards and big band classics from the first half of the 20th century that "nobody likes anymore"!!!!!! Back in the 1990's that non-profit station had an 80 mile broadcast range and many hundreds of listeners who sent contributions--till this century when a for-profit station down in Biddeford that plays loud ugly 'popular' RocknRoll noise from a nationwide source demanded the signal that had been for the non-profit; and FCC stole it from the small local Heritage station and gave to the ugly Rocknroll station in Biddefored!!!! That non-profit station with its measly cut-down 12 mile range does not reach my home radio in Auburn!!!! BUT driving down and back on the Maine Turnpike it comes in clearly for the entire trip---the only time I get to enjoy it now!!!! THANKS!!!!
L. L.This experience is much better then my first.
Teri L.Great customer service!
James B.All your locations are excellent.I have never seen a bad one. Improvements? I'd like to be able to look forward to a time or two during the year that you offer a reduced rate on a short term truck rental. I save some purchases, like building supplies, gardening stuff, or furniture purchases until I get a "truck-load" and max out the usage. Thanks, Patrick T. McInerney
PATRICK M.Friendly and efficient
David H.I rented a truck and it ran rough and the engine light came on. I think this caused it to use more gas. I need to rent another one but are contemplating renting some when else.
Teri L.Very fast and easy very pleasant girl helped me
RONALD R.Staff was friendly and capable. It's a truck rental outlet, I don't expect surgical suite cleanliness. I'm thoroughly satisfied with my experience.
Barry L.Excellent
Dustin B.I arrived promptly at 9:30 for my reservation the unit was not pulled up and warmed up the outside was frozen especially the windshield and there was about six inches of snow on the roof of the cargo van. I noticed that the van was showing it was due for an oil change when I told the store manager he stated that in fact it had been done. Not impressed!
CAMERON E.Gas was not marked correctly. Low tire pressure light was on.
Heidi C.They make renting a pickup truck in winter much easier than I expected!!!! Great snow removal!!! Entire big parking lot bone dry pavement a day after a bad 2-day storm than dumped 7"!!! Truck bed too----all snow residue cleaned out!!!! GREAT!!! THANKS!!!!
L. L.The tech I had the pleasure of interacting with was fantastic. Made the experience really really nice and brought some much needed laughs to an otherwise very stressful time.
Zachary M.Only issue I had was the ratchet mechanisms for the tire hold down straps on tow dolly needed some lube. Had one side let go on a short 10 mile haul. No harm no foul but just a quick squirt of wd40 would be a good idea before renting these out.
JEREMY P.Please have workers available to rent and return the equipment.
Colleen N.Take care our community always
Abdi S.HAPPY HOLIDAYS AND HAPPY NEW YEAR TO EVERYONE!!!! THANKS!!!!
L L.I appreciate the service, the employees are soo great with customers and they are soo impressive in their job. I'm personally soo happy. Thank you for all.
Mohamed I.It was a very busy day with a lot of vehicles being returned just before we arrived, but the man took the time to check everything in and issue us a closeout receipt.
ROBERT G.I got over charged for additional mileage that's not exist.
Abdelgadir M.Would recommend using this location but would also recommend calling in advance and confirming reservation. I chose truck share as i was picking up truck at 7:30am and location opens at 9am. Upon trying to pick up truck using truck share i was directed to call for assistance. I was told the location did not enable truck share so while truck was there i could not get it until location opened at 9. I waited over 1.5 hours.
DANIEL B.Glad to see you're giving them Christmas day off!!! Actually closed on Christmas!!!!
L L.Bring able to allow employees to use the forklift to move customers' property would be nice. I needed a toolbox moved from a UHaul truck and not having access to the onsite forklift made doing so more difficult than it had to be.
jervis D.Needless to say, I will never use U-Haul again. I should've listened to friends and just rented a box truck from enterprise with a hydraulic liftgate. I think I would've been much more satisfied. Best luck in the future without my recommendation.
Chris B.The the manager and your other employee both yelled at me, called me a fucking liar. The gentleman when I was trying to tell him that I wanted to pay in cash told me I looked like I couldn't afford to pay it and I could ask my Niga friend I am going to be calling corporate on Monday, the service was deplorable
Diana L.Always check all the tires pressure. Cold weather will definitely reduce tire pressure.
Gary F.Make sure the vehicle is full of gas and that you can see out the windshield by cleaning them
Michael H.I think the only thing that could be improved is the parking.
Peter C.There is nothing to improve. From start to finish, the service was great. It was incredibly easy to schedule the installation. I received an email confirming the date of the installation and the price. The day that I dropped the car off, the customer service was professional and the process fast and easy. I received a call to let me know that the installation was complete. Paying and picking up the vehicle was also super easy and quick. Again, form start to finish the service was excellent and the new hitch looks incredible! I love it :-)
TONYA L.Very patient with me, a disabled elderly woman when my trip took longer than anticipated!
Susan H.Nothing was a good experience .
Michele F.Online checking in didn't work (website kept defaulting the year I was born to 2023) and check in was a joke. 2 guys there that were very nice but seemed disorganized.
Lisa M.Very friendly way to work with .
Scott J.GREAT SERVICE!!!!! All of Ariel's crew provide efficient and courteous service!!!!! I use monthly and am always pleased. Thanks.
L. L.Quick and easy pick up and drop off
Daniel B.I have used this location a few times. Always helpful and pleasant. Would recommend highly.
Lise S.Manager was awesome!! I asked for a different truck than the one I reserved and she was super accommodating. Thanks U-Haul!!
DWAYNE B.I liked the quick pick up and drop off.
James M.Great and Friendly Service.
Erin E.Speedy check in and out. Great customer service.
Cara N.Loyalty points or discounts
RONALD R.We were in emergency police lock down 3 days and the location worked with us so we we able keep the truck for a couple extra days
Scott J.