I have used this location many times recently and I have to say they are excellent to deal with!
William WilliamsCustomer Reviews for U-Haul Moving & Storage of Vestavia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would like to speak with a manager
Darian CallowayWe did not get the 12 moving blankets we paid for.
Michael MoskowitzNone
Michael DarwinThis is a large scale location but they still immediately came out and helped me get to the right location for drop off and helped me get it parked and disconnected!
Jeff CootsNo improvement. Anthonio Chism was awesome. They were very busy. He was literally handling 4 different thing at the same time while staying friendly and not getting frazzled. Excellent customer service!
Susan ChenaultFor the most part, the equipment was well maintained. However, two of the "tie down" hooks were damaged. The one on the right bottom side about midway was missing. The left front one was damaged and sustained additional damage when I used the trailer. The weight of what was tied pulled it further from its mooring point on one side. I suggest stronger tie-down points for the 5x8 enclosed trailer. I'd like to commend Antony or Antonio at the Vestavia Hills site for always exhibiting excellent customer service.
Kirk PierceNothing
Doug RogersThis was the fastest install! My appointment was at 9am and I arrived about 20 minutes early. I was finished and checking out before it even reached my appointment time. The employees I spoke to were all very pleasant as well. 10 out 10 would recommend!
Julie MarixThey was very helpful and friendly.
Shequieta Anderson | First ImpressionsFriendly staff
Jay MooreKeep up the great work@
John MontiThe staff is excellent. I always use this uhaul. Very accommodating
Pam DarmondVery friendly very helpful. Took a lot less time than I thought it was going to. Thank you very much.
Rachel DannerAppreciated the fast, efficient check out and connection of trailer. I’d recommend a little more detailed instruction on returning after hours and checking out with app. Only a suggestion and not a complaint. Thank you!
Steven BlomeleyStaff had me in and out.
Shaquora JohnsonDon’t charge for gas when I filled to level it was when I left. $8.50 but the principle…should be able to check in with associate rather than leaving it and screwing me at the end.
Eric WebbNothing
Feicia WilderGot charged for gas when I returned the truck with the amount of gas that was agreed upon. Truck had no blinkers as well.
Parker WilbanksThis is a pleasant and friendly environment where the employees were very hard to please the customers. I am very satisfied and can't think of any needed improvements...
Ernest GrimesGreat service. Rental pickup and drop off went smoothly.
April ThomasExcellent!
William WilliamsEXCELLENT CUSTOMER SERVICE!!!
Jerry HamlinEXCELLENT CUSTOMER SEVICE
George GreenMy experience was excellent my agent was helpful and professional. Truly a good employee to have. Thank you
Joel GarciaGreat experience overall, the younger gentleman/installer went out of his way to make delivery of my vehicle a pleasant experience!!!! Thank you
Sam ChismN/A...the man was very friendly
Lynda AndersonTruck smelled like cigarettes and detergent
Mason McintyreEverything was great. Really nice staff. That why I always rent my auto transports from this U-Haul store. Thanks guys see u next time.
Bill StegallJay, the agent was great!
Frank ButtsService was great
David DixonThe staff was very helpful and answered all of my questions!
Sheri LawrenceGood customer service and friendly support staff!
VINCENT Saiavery well organized, efficient and accommodating. i was on time and so were they.
brian rinksNothing. Everyone was very helpful,courteous and professional
Jackie NesmithOur customer service rep was the same person and served us coming and going and was very surley both times. Gave the impression she didn’t want to be there and we didn’t feel appreciated.
Jerry MurrayThe folks at the rental location were fantastic. The person that took my rental information and set the pick up time neglected to explain that I If I didn’t show up at the pick up time exactly that my rental would be canceled immediately. I frequently rent cars and the pick up time was at least sometime that day. I was not expecting within an hour of the pick up time that my rental would be canceled. So when I explain that I’m getting off at 5 o’clock and that I would make the rental time at 4 o’clock the person on the call should have told me that that would not work.
Lee HaglerMobile app did not completely work. Had to have representative complete rental. Had to find truck with no assistance. Mobile check out did not work. Had to see representative. Refund due will take 3 days. Initial charge went through immediately.
Jerry JansenPlease staff your facility with more employees. This is the second time we have used you. The check in procedure (time) has always been very extended with folks in line ahead and behind us. When your agents leave the desk, often without explanation, the customers grumble and complain. I have witnessed it. I'm glad you are busy, but you should match that with staff. Just last week someone left in disgust and said, we'll try later. Your customer service reps are not rude, but not friendly either, just all business.
David LaBarGet more workers
Anthony SmithNothing!
Christopher TrexlerThe staff was very helpful and courteous. Spent time explaining the process and showing me the unit to make sure it was what I needed.
mara tomlison | Overall ExperienceLights did not always work or there was a delay in the lights turning on. Would be helpful to have light in the unit since it is indoors.
myste kennedy | Overall ExperienceEverything was great!!! Thank you!!
jefferey freeman | Overall ExperienceStaff was horrible. Storage was horrible. Layout was horrible. Will keep it stored until I have to but I will never use U-Haul again.
THOMAS VICK | First ImpressionsI would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.
Jessica Okereke | Overall ExperienceThe Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.
Hannah Grant | First ImpressionsQuick & Easy process!
Colyn Fletcher | First ImpressionsGreat staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.
Joseph Storrs | Overall ExperienceEmployees were extremely nice and helpful always.
ANTHONY WEBBER | Overall ExperienceThe customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,
Nilesha Moore | First ImpressionsVery friendly staff
Steve Sims | First Impressionscourteous service always!!! I love Uhaul
JANINE CONWAY | Overall ExperienceNo comment all excellent
Andrzej Poplawski | Overall ExperienceThe facility was clean and easy to use.
Brian Gronewold | Overall ExperienceI had a great experience with this facility. The staff is very friendly and has clean facilities
Derek Edmonson | Overall ExperienceThe staff was especially helpful and accommodating.
Otello Alessio | Overall ExperienceFantastic staff! Everyone was always so friendly and helpful.
Virgina Swindle | Overall ExperienceThe representatives were extremely helpful providing service
Adrienne Bazile | Overall ExperienceI have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!
Vicki Rowan | Overall ExperienceThe staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!
Kyle Clark | Overall ExperienceStorage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit
JONATHAN GRUBBS | Overall ExperienceWill use again.
ernestine rite | Overall ExperienceGreat storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.
Joseph Wooley | Overall ExperienceThe restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!
Courtney Reynolds | First ImpressionsEvery time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.
Glenn Armstrong | Overall ExperienceRented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.
Wendy Simmons | Overall ExperienceCan be difficult to locate staff for assistance.
MELISA BRACKIN | Overall ExperienceThanks
PEDRO TORRES | Overall ExperienceGreat place
Amber arnott | Overall ExperienceSomeone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box
Nico Krachenfels | Overall ExperienceEveryone is very helpful and kind.
Pam Cook | ReservationI used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.
Danica Wyatt | Overall ExperienceThe people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.
pam cook | ReservationI have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!
Clark Jensen | Overall ExperienceNice storage.
Constance Collier | Overall ExperienceJust don’t. You can do better than this place.
James Salors | Overall Experience