Customer Reviews for U-Haul Moving & Storage of Westfield

Rating:

5.0

Excellent service. Very positive experience

Rating:

5.0

Once hooked up, it’s a bit tight to turn & exit

Rating:

5.0

Fabulous customer service!

Rating:

4.0

Easy pick up and drop off. Staff were super friendly and helpful!

Rating:

4.0

I originally reserved a trailer in Westspringfield ma. But when I went to get it it wasn't there because the person that rented it previously didn't return it. So the person behind the counter managed to locate one in Westfield. I needed it to move stuff in Ludlow so that ment I had to drive an hour round trip out of my way. The employees at both stores were apologetic an tried to resolve the situation the best they could.

Rating:

1.0

Rude refused payment and then said I never paid

Rating:

5.0

The employee checking me in was amazing. He had me disconnected and out of there in just a few minutes. Very friendly and professional.

Rating:

5.0

I have use this location a few times and they are always great!

Rating:

5.0

I did not deal with personnel, so I don’t know if they were helpful or not

Rating:

5.0

Manger Melissa was excellent.

Rating:

5.0

nothing

Rating:

3.0

Felt overcharged for gas. Brakes on the truck were awful. Staff was very polite and helpful.

Rating:

5.0

Great service

Rating:

5.0

Great job, knowledge and attention to detail by the attendant.

Rating:

5.0

Dave was awesome! Thank you!

Rating:

5.0

the staff was very helpful!!

Rating:

5.0

The gentleman that helped me with the pickup of the trailer and the return was awesome. Thanks for making it so easy

Rating:

4.0

Truck smelled like smoke on pick up, also gas was "full" but took 4 gallons after driving a total of 19 miles.

Rating:

3.0

The wifi does not work. After hours drop off is very difficult. I spent 23 minutes trying to return a truck because the photo verification kept getting stuck. Pickup was easy and truck was in good shape.

Rating:

5.0

After hours check in is a $20 fee if I don't follow your procedure? You would do well to learn from rental car agencies. Drop the key and get your invoice emailed to you. I should have to provide pictures when you most assuredly do a post rental inspection anyway.

Rating:

5.0

I rented vehicles from this location before and the difference is night and day better under the new ownership. Friendly, took great care of me, would 100% recommend folks go there!

Rating:

1.0

Lighting outside of the units was awful. We were moving from ME to CT and this was the closest location with a large unit. When we got there the rope attached to the door handle was frozen into the ice in front of the unit. When we asked for help the guy handed me an ice chipper. When we came back 3 weeks later to remove our items the ice in front of the unit was worse. Not only was this a HUGE safety issue, but the warmer days caused it to melt and it was so high up the water went right into our unit. Boxes destroyed, furniture sitting in water and mattresses as well. All they had to do was shovel in front of the units and none of that would have happened. Laziness. I feel bad for the other unit owners who have no idea what they are walking into.

Rating:

5.0

N/A

Rating:

1.0

I waited 25 minutes while some nasty employee named Agekwe or something was outside trying to help an elderly man get a trailer out of the ice. Westfield UHaul is always deeply unpleasant.

Rating:

4.0

Pricey.

Rating:

5.0

Didn’t interact with anyone but the drop off was easy to use.

Rating:

5.0

David was very professional. The truck was ready on time, check in/out was quick. Everything was explained in a way that was easy to understand.

Rating:

5.0

the guy who helped us unhook the u-haul was very nice and personable.

Rating:

5.0

Nicholas was so very helpful and pleasant and made my whole experience a good one. I will definitely recommend/use this location again.

Rating:

5.0

Excellent Customer Service. I didn't get their names but the two (2) guys working yesterday morning were EXCELLANT. Very nice, courteous and professional. They should be recognized. Great experience !

Rating:

5.0

Easy access , clean storage , fast set up !! Also , love the app!!

Rating:

5.0

The clerk was very helpful

Rating:

4.0

The only negative I had, it had snowed and the vehicle was not cleared off. There was no brush or broom to clear the snow. I am a short female and was grateful it was not a lot of snow. I was able to clear enough to feel comfortable driving safely.

Rating:

5.0

Na

Rating:

5.0

Quick checkout and easy drop off

Rating:

5.0

The trailer was made well and we would like to get the trailer again for our next trip

Rating:

5.0

Michael was awesome. He did a great job. Made the entire process a breeze.

Rating:

5.0

Very helpful with the drop off.

Rating:

1.0

Employee very rude , tried explaining problems with the truck didn't want to here anything

Rating:

5.0

I believe you provided an excellent value.. I will recommend my friends. There’s no need to go out and buy a personal trailer when you have U-Haul close by.. 👍🏼👍🏼👍🏼

Rating:

3.0

I had to go back 6 hours after I dropped off the trailer and have the attendant check in the trailer so I didn’t get charged an extra day. The location wasn’t answering the phone I live 45 minutes from the location

Rating:

1.0

This location charged me an overnight feee, late fee, and a fee for the oil level not being back where it was when i have video surveillance proof of the truck being returned ON time, NOT being returned the day after at the correct location, and have a recipe t for filling up the oil level. I even validated my drop with the drop off location, Submitted my drop off in the U-Haul website, and informed the representative of all this information YET i’m still charged these extra fees. I will be fighting this ridiculous charge, and would not recommend going through the trouble that my family and I had. I will not be doing business with U-Haul again.

Rating:

5.0

Just keep giving great service you are doing

Rating:

5.0

attendants are always polite and friendly, equipment is always clean and maintained

Rating:

5.0

Roadside service a problem. Was charged about $350.00 for keys to van which I found just a few weeks later and returned keys soon as UHAUL opened their door next day. I knew the keys were secure and believed the relative helping me fill boxes packed the keys. The Keys were found in one of the UHAUL cartons that were packed. I had to rent the truck extra days while searching for keys, which did not get to use it those days for moving my things. I had to move most of my things by using my car. It cost me a lot of money doing business with UHAUL, including supplies I bought there and storage rental..and rental of truck. Only because of Road Service treatment I will not return beck to UHAUL. I must add the workers at the Westfield MA store were very pleasant and were helpful. I appreciated their hard work.

Rating:

5.0

Everything was perfect from pickup and return. Customer service was excellent!!!

Rating:

5.0

The employee that helped me last night ( November 4th 2024) at the U-haul located on 50 Springfield Rd. Westfield Ma 01085 was very friendly, professional, knowledgeable and gave me an excellent service. Young, skinny, white, long black hair man.

Rating:

2.0

Didn’t tell me I had 24 hours, only when the store closed that day. Got a call next day stating I didn’t return any of the items I rented (which they all were returned). Nobody picked up at the office for an hour span when I tried to call again and again. Pretty poor experience and poor customer service

Rating:

3.0

Pick up was amazing. So were the staff to help find a trailer that met the timeline I needed. Drop off was another story. Dude was rude. I’ll probably avoid the Westfield, MA location due to him. Shouldn’t talk down to the customer when they are following directions that were given upon pick up.

Rating:

5.0

Since moving to Western Massachusetts in 2021, we have used the Westfield location and we love the team and service.

Rating:

5.0

The guy that was there on Wednesday morning at 730 on 10/23 was awesome. He deserves a raise. Just the kind of guy a company looks for. Ted

Rating:

2.0

Our tech was manning the entire store by himself doing everything from hitch installation to selling boxes. His service was excellent, and you’re lucky to have someone who is dedicated and reliable. Pay this man more! You can afford it.

Rating:

3.0

Side mirror was broken. Safety issue. Lucky I didn’t damage the truck or someone else’s property since I couldn’t see the right side. Lucky I didn’t hurt somebody else!

Rating:

5.0

Equipments many dents. This didn’t give me confidence that it was in good working order.

Rating:

3.0

There was no lighting in the container could not see

Rating:

2.0

Too many hidden fees

Rating:

4.0

Very helpful staff. Quick professional service.

Rating:

3.0

The exit of the lot is very tight,

Rating:

5.0

Excellent customer service

Rating:

4.0

My one complaint was that i rented a cargo van. When I called to set it up the guy explained to me all the cost . But when I got there the guy at this location told me i either had to have my insurance policy # or pay 25.00 per day for insurance. I don't know of anyone who carries their insurance policy number with them. So i was basically forced to pay 25.00 more that i expected to rent the van.

Rating:

5.0

Very helpful staff.

Rating:

1.0

The storage unit got infested with rats. I'll be happy to send you pictures of what got ruined. Amanda, the new manager is rude and not helpful . I will never recommend UHaul of Westfield to anyone.. Westfield UHaul is horrible . There is other comments/concerns but I'll address them with Westfield myself. Never again will I rent from these people

Rating:

3.0

Moved to another storage unit because you’re rates were already high and were going up

Rating:

5.0

I needed storage, Westfield had an affordable one, no problems. Thank you.

Rating:

5.0

The only thing I didn’t like was the motion lights. It’s hard to look through the unit, when the light keeps going off. Then I’d have to stop looking and walk down the hall to get the light back on. Other than that, I liked everything.

Rating:

5.0

Good prices and clean storage!

Rating:

3.0

It would have been nice to know we would have to carry everything ip a flight of stairs before we booked. We also only needed the unit for 2 weeks but had to pay for 4 which is ridiculous.

Rating:

5.0

Jacob K was so helpful and knowledgeable. He treated me like I was his family. He helped me move all my belongings from Florida to Western Massachusetts. When I went to my storage unit after he packed all my belongings, they were stacked carefully and neatly. Also, he took excellent care of my car; even put in air fresheners. Also, he followed me home in his truck as I drove my car because it was evening. When he left to return to Florida I missed him as if he were my son . Thank you for choosing Jacob to help me move. Valerie Perry .

Rating:

2.0

Storage was not temp and humidity controlled as specified. Furniture grew mold and needed remediation. Rugs could not be salvaged

Rating:

3.0

My email said a lock would be in the unit because I did online move in. That night I packed my car with all the stuff and drove there. It was not. I was not able to leave my stuff. Called the next day and was told that you don't leave locks in the unit. We'll that's what the email said. If that's not what you do, you need to tell corporate you don't because that's what it says when you do an online move in. Also when we went to pick up the lock it was 6:50. The guy said he was helping the person he was helping and then was closing and wouldn't help my husband to get the lock. We used our own lock.

Rating:

5.0

First class operation

Rating:

5.0

Friendly and helpful staff A positive experience

Rating:

4.0

I don’t blame this storage facility for my very negative experience with the truck I rented and the poor customer service communication. The facility that I dropped my rental off at and got the storage at actually agreed with my negative remarks and said they would like to see some change and they were very friendly and understanding. Overall I enjoyed the service at the facility but otherwise terrible rental, I’m glad after multiple times of check and I finally was able to find this facility. Wish I could rate on the full U-Haul service and not just on one facility otherwise the score would’ve been lower.

Rating:

5.0

Always great service when I use them main reason I come back

Rating:

5.0

I was thoroughly impressed by how assistive, helpful, and knowledgeable, the gentleman working the closing shift at the front counter was. He was very polite, and professional, he even helped after hours when the key card would not scan correctly. I could not speak more highly of this gentleman if possible. He made the experience very enjoyable.

Rating:

3.0

Sometimes the staff was too busy and rushed to be patient or polite. I dont like u haul advertising a free month of storage if we use their trucks for moving and then reneging on that promise. I have already told the manager that I was unhappy about not getting the free month. The reply was "sorry bro". I am not too thrilled with uhaul.

Rating:

5.0

Staff was amazing

Rating:

4.0

We can't seem to get a process to have our corporate office pay by monthly EFT. Any way we can make this happen? Thanks.

Rating:

1.0

My storage unit was leaking and we tried to have it fixed with no result and we’re originally told to get our things and get out. Our items were covered in mold and there was mold in the storage unit on the floor. I was not impressed at the lack of accommodation due to the high price I paid for this unit.

Rating:

5.0

The owner is the best guy ever! Best service ever would recommend to anyone that needs any of the great options available!! Thanks so much for your great service !!!!

Rating:

5.0

would be nice if the inside building units had inside lights,

Rating:

5.0

Jarome is a great manager.

Rating:

5.0

Only issue was mice/rats that made it into my temperature-controlled unit. There was traps inside the unit but they still are through clothing and left droppings. Just thought I'd mention.

Rating:

5.0

Besides the price per month, everything was excellent.

Rating:

1.0

I reserved online a 10x20 drive up unit for $204/month, upon arrival I was informed there were no 10x20 units available. The best solution I was told was to rent side by side 10x10 units inside. I reluctantly agreed as I was there with a truck full of stuff. When processing my reservation it turned out that to rent the 2 units would cost me $300/month which is UNACCEPTABLE. If I was quoted that much at the time of reservation I would never had rented the unit as that is way too much money for me to pay monthly. This move with UHaul has been nothing but problems from the truck rental, the moving helpers, and then the storage unit. I am EXTREMELY disappointed. UHaul took a very stressful situation and made it so much worse.

Rating:

5.0

GERALD at the westfield location was absolutely amazing. He was swamped with customers phone and in store and was a bbn le to maintain a smile and handle both the phone and in store customers fast and efficient. I feel he went above and beyond.. thanks for turning what was a horrible day for me into a laughing smiling finish

Rating:

1.0

My storage space had a water leak and my stuff was soak and wet and had mold and mildew. I thought storage space was weather proof

Rating:

5.0

Downsizing to small house. I needed two u haul storage rooms. Awesome system. My stuff was secure and in a good clean environment. I haul Saved the day

Rating:

5.0

Very easy and convenient

Rating:

1.0

They rented out the unit I did paperwork for. I was given another one and was paying the price for first unit. 8 months later they raise it and i was told not their problem.

Rating:

3.0

units need lights . Cant see inside without flashlight.

Rating:

5.0

Quick service! Employee was polite and very helpful in chosing the best storage unit for my needs.

Rating:

5.0

Thanks

Rating:

1.0

Wrong storage unit given other than what was reserved & customer service was lacking

Rating:

5.0

Truck was new so everything worked. Staff was excellent. The time I went

Rating:

5.0

was fast and easy too move in thank you

Rating:

5.0

Nice people that makes it nice for me.

Rating:

5.0

Excellent Manager

Rating:

5.0

Good service your system is poor

Rating:

5.0

the young lady that helped us was very personable, and knowledgeble. She answered all of our questions and took her time explaining everything. She was awesome

Rating:

5.0

Clean and secure!

Rating:

1.0

I called Saturday & spoke with a pleasant lady who helped make my reservations. Unfortunately, it was followed by 2 very rude young kids at the front desk for our check in who clearly hate their job.

Rating:

5.0

The units were clean and they have gutters so if it’s raining your stuff doesn’t get wet when you open the doors. Little on the high side for cost.

Rating:

1.0

The person working who was supposedly the manager was extremely rude and got angry because he had to put salt down by the unit we rented because it was glare ice.

Rating:

4.0

Easy access to storage area

Rating:

5.0

Such a nice young man whine helped us he made everything that much easier for us thank you so so very much for all your help izeha

Rating:

3.0

NO PROBLEM WITH STORAGE THE PROBLEM WAS THE TRAILER RENTAL

Rating:

5.0

I utilize the storage facility for several years I would highly recommend them to anyone in the area looking for storage . if I was ever in that area again and needed storage I would definitely call

Rating:

4.0

HAD TO KEEP WAITING FOR ATTENDANT TO WAIT ON OTHER CUSTOMERS THAT CAME IN AFTER I DID. DID NOT THINK THIS WAS RIGHT. FIRST COME FIRST SERVE. OTHER THAN THAT EVERYTHING WAS FINE

Rating:

5.0

good

Rating:

4.0

Friendly and helpful

Rating:

5.0

Fantastic experience

Rating:

2.0

There were concrete ants ALL over my stuff! Gate was broken but I was still charged a 10 fee for after hours entry was sent a late bill even though I was all moved out of both units and told themso