Rude refused payment and then said I never paid
Philip H | Overall ExperienceSelf Storage Units in Westfield, MA, 01085
U-Haul Moving & Storage of Westfield
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Available Units (All Sizes are Approximate)
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U-Haul Moving & Storage of West Springfield
380 Union St, West Springfield, MA 01089 View Available Units5.1 miles from this location -
U-Haul Moving & Storage of Downtown Springfield
88 Birnie Ave, Springfield, MA 01103 View Available Units5.3 miles from this location -
U-Haul Moving & Storage at Montgomery St
499 Montgomery St, Chicopee, MA 01020 View Available Units7.7 miles from this location -
U-Haul Moving & Storage of Holyoke
250 Appleton St, Holyoke, MA 01040 View Available Units8.3 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
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Manger Melissa was excellent.
jeremy w | Overall ExperienceLighting outside of the units was awful. We were moving from ME to CT and this was the closest location with a large unit. When we got there the rope attached to the door handle was frozen into the ice in front of the unit. When we asked for help the guy handed me an ice chipper. When we came back 3 weeks later to remove our items the ice in front of the unit was worse. Not only was this a HUGE safety issue, but the warmer days caused it to melt and it was so high up the water went right into our unit. Boxes destroyed, furniture sitting in water and mattresses as well. All they had to do was shovel in front of the units and none of that would have happened. Laziness. I feel bad for the other unit owners who have no idea what they are walking into.
Shannon T | Overall ExperiencePricey.
Gabriel C | Overall ExperienceEasy access , clean storage , fast set up !! Also , love the app!!
Kim C | Online Move InNa
Kenneth G | Online Move InMichael was awesome. He did a great job. Made the entire process a breeze.
MICHAEL G | First ImpressionsRoadside service a problem. Was charged about $350.00 for keys to van which I found just a few weeks later and returned keys soon as UHAUL opened their door next day. I knew the keys were secure and believed the relative helping me fill boxes packed the keys. The Keys were found in one of the UHAUL cartons that were packed. I had to rent the truck extra days while searching for keys, which did not get to use it those days for moving my things. I had to move most of my things by using my car. It cost me a lot of money doing business with UHAUL, including supplies I bought there and storage rental..and rental of truck. Only because of Road Service treatment I will not return beck to UHAUL. I must add the workers at the Westfield MA store were very pleasant and were helpful. I appreciated their hard work.
Diane H | Overall ExperienceThe employee that helped me last night ( November 4th 2024) at the U-haul located on 50 Springfield Rd. Westfield Ma 01085 was very friendly, professional, knowledgeable and gave me an excellent service. Young, skinny, white, long black hair man.
JOSE A | First ImpressionsThere was no lighting in the container could not see
Michael L | Overall ExperienceVery helpful staff.
MARYANN R | Overall ExperienceThe storage unit got infested with rats. I'll be happy to send you pictures of what got ruined. Amanda, the new manager is rude and not helpful . I will never recommend UHaul of Westfield to anyone.. Westfield UHaul is horrible . There is other comments/concerns but I'll address them with Westfield myself. Never again will I rent from these people
Joel P | Overall ExperienceMoved to another storage unit because you’re rates were already high and were going up
Kevin C | Overall ExperienceI needed storage, Westfield had an affordable one, no problems. Thank you.
jennifer h | Overall Experience