Trailer Rental & Towing in Westfield, MA at U-Haul Moving & Storage of Westfield

2590 reviews

50 Springfield Rd   Westfield, MA 01085
(Directly across from Pioneer Valley Proffessional Center)

(413) 568-0933

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(413) 568-0933

50 Springfield Rd
Westfield, MA 01085
(Directly across from Pioneer Valley Proffessional Center)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location
Trailer Rentals

One-Way and In-Town Local Rentals in Westfield, MA 01085

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Customer Reviews

Average Customer Rating

2590 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Jaron Turner was very helpful and patient with us at the Westfield MA location . We rented a car hauler and he showed us how to use it and helped us diagnose a wiring problem .

FRANCISCO R. 
Rating:
5.0

Service was great this time around! Last time I picked a moving truck from here the workers didn't even realize we where in the building till we were right there in front of them and they were not wearing a mask.

Yarelis S. 
Rating:
5.0

Keep doing what you're doing! Whenever I'm relocating moving or transporting a vehicle, I'll always trust and will continue to come back and do business with UHaul... keep up the good work!

BRIAN C. 
Rating:
3.0

The price was 100.00 more than the price on the quote. Was upset about that. They had a different day even after they talked to me on the phone. The whole situation was unnecessary.

STEVEN S. 
Rating:
5.0

Absolutely nothing. Highly recommend. Service was very professional, helpful, considerate. Very knowledgeable staff. Clean equipment.

CHRISTA M. 
Rating:
5.0

Absolutely nothing. Highly recommend. Service was very professional, helpful, considerate. Very knowledgeable staff.

CHRISTA M. 
Rating:
4.0

I had no complaints. Very ease in and out.

WILLIAM W. 
Rating:
5.0

I ordered a hand truck and got a furniture dolly, then was told I may have purchased it? I also purchased 20 boxes and tape in the dispenser which barely used four boxes. Thankfully I had some good tape left at my old house.

DENISE D. 
Rating:
5.0

I rated the pickup location as excellent. As for Uhaul as a company I will never use you again, I would rather take 10 trips with a pickup truck. I started out renting a 26' truck in Pittsfield, then being notified the day before that pick up was changed to North Hampton. I then comprised and went to a 20' in Lee Ma. On my way to Lee ( day of pick up) I was called and told to truck their either, had to go to Westfield. Your company is a complete joke and when I called to complain to the 800 # I talked to a girl her sounded like she was still in High school and she gave me attitude. My suggestion is that if you allow customers to hold on to their truck longer you should explain that to the customer who is next in line for that truck and tell them no guarantee your truck will be available. Do not lead them on then at the last minute tell them that you have no truck.

Stephen R. 
Rating:
5.0

Excellent customer service, employee was very knowledgeable and helpful made my experience excellent.

JEANNE K. 
Rating:
3.0

The truck I rented was not sanitized what's do ever I called customer service the women was very rude the guy that rented truck to me was like if u bring truck back when I'm here I will give I 10.00 off I'm wasn't not keeping truck til late in day I had to bring it back cause need a ride this is very concerning especially with covid won't rent from that location or possibly uhaul again. Very unprofessional

SUSAN D. 
Rating:
1.0

I have never met a more rude customer service employee in my life. The general manager Jaron Turner was absolutely unprofessional and down right RUDE. He didn't greet me when I came in nor did he even look at me while speaking with me. I can't even believe he is a manager of the store. I dealt with a Tyler the day prior to book my initial reservation who was very professional, kind and helpful. I think the company needs to evaluate who they put in managerial positions. The experience overall was unpleasant and I would NOT recommend U-Haul in Westfield, MA.

DONNA M. 
Rating:
2.0

I was charged for 1.5 gallons for fuel for a 7 mile rental !! ??? Not happy about that. When I returned with my rental, I waited with the vehicle as instructed for 15 minutes with no response !!!! I then went into the store and waited again for 15 minutes until somebody finally appeared!! ????? Not happy about that... My 19.99 plus .59 per mile ended up costing just about 35.00 with taxes additional fees etc..... For a rental that I kept for 45 minutes and 7 miles....The only reason I would recommend this location to a friend is because it is the game in town.....

ROBERT J. 
Rating:
4.0

As always U-haul meets my needs on time; every time; Thank you !

HENRY K. 
Rating:
5.0

n/a

ANTHONY M. 
Rating:
2.0

Attend was rude.

GABRIEL S. 
Rating:
3.0

The only problem I had was getting in and out of Spfld Rd.

JAMES J. 
Rating:
4.0

Smelled like cigarettes

Justin H. 
Rating:
3.0

Trailer was not swept clean. Running Light on fender was out causing a unsafe condition for visibility to other vehicle's. Top running light was out.

JAMES M. 
Rating:
2.0

I had ordered an appliance dolly along with the pick-up truck. When I got to the location, the dolly was not there. I contacted the U-Haul 800 number and they advised that I wait for store to open (15 minutes) When Technician arrived, he did not have keys to get into office. I had to alter my plans and make an extra trip back to the Location to pick up a dolly an hour later which meant more mileage on the truck and extra time. I should have been offered some sort of discount either on the mileage or the cost of the appliance dolly. Rental agent at store was not concerned. He spent time on his personal phone while dealing with me. Check out was uneventful. Same agent, same attitude.

Stephen W. 
Rating:
5.0

It all worked out great for me. I would do it again. Thank you

BARRY S. 
Rating:
5.0

The guy who helped us was great!

SHARON S. 
Rating:
2.0

The trailer was filthy. Should have been cleaned before hiring to me.

danny M. 
Rating:
1.0

We were charged too much mileage we win 5.4 miles one way which is 11.8 miles round trip where we charge 21 miles round-trip the person in the store was very rude so I asked her to speak to the manager and then I started yelling at him and then he yelled back at me and we didn't get any issues resolved and I still think you owe us money

ALLAN P. 
Rating:
1.0

I thought that I booked the rental one way and i had to return the truck in Victor NY. Turned out the truck i rented was an intown truck and I had to return it to the Westfield MA store. They told me it would be an extra $700 to drop it off there. They would not recognize that there was a glitch and i had to ruin my holiday plans to return the truck to Westfield. There needs to be better communication of the contract. i told the representative that released the truck to me what i was doing and there was no red flags that there was a contractual mistake. the contract was very vague and only had the mileage estimate and fuel level of the truck, so i didn't see a problem until i got to the victor store. I will be much more careful next time.

BRIAN B. 
No reviews have been submitted for this location.

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