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yoel mCustomer Reviews for U-Haul Moving & Storage on Boca Chica
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great fast service
Robert SThe girl who helped us was incredibly helpful. She explained everything, took us up to our unit and explained all the check in procedures. It was nice to not have to guess at what she was talking about. She was very nice as was the facility.
Tina G | First ImpressionsYou need to improve the off hours process. I was supposed to pick up my truck at 7:00am but the app was impossible to get through (it kept not functioning) and so I could not get my key till 9:00 am. The chatting help was worthless.
Evelyn AMake sure your reps/agents understand your policies regarding warranties especially when they are advocating that we purchase accidental insurance. Saying “Im not sure how it works, but youll be responsible otherwise” is honest, but very poor customer service and could have easily been clarified. Otherwise a great experience.
Andrew VGreat customer service
MARIANO BIt was an easy process and didn't have to go inside to turn in the uhaul. The staff there are friendly
Amanda VThank you
darrel s | First ImpressionsInside where friendly but the equipment was bad ,i had a flat tire the tmps front the back was malfunctioning , battery die, also during the trip from tx to Wisconsin an back the truck sometimes would not start due to something with security system so when i would go and pump gas and turn of the truck literally had to cross my fingers so it could turn on
SAUL Cthe 10' truck I did not like at all. You had to start it twice as something was still clearly wrong with the engine. The 15' truck I got this time, although longer, was easier to drive and way less bumpy than the 10' one. I will go with the 15' from now on.
Holly PExcelente servicio..
Patricia A | First ImpressionsPrice is a little higher for the size. But was secure and clean
Jim A | Overall ExperienceSería bueno mejorar el trato al cliente y valorarlo después de ser un cliente asiduo... Y quitar la tarifa ridículas y abusiva de $20.00 dlls por no ingresar el retorno de las trailas... Es untrabajo que deben hacer los empleados y se supone que pagan por ellos... No entiendo como si rentan la traila... Por cierto, el App es una basura... No abre, no responde y es más lentaaaa... Tengo años usando la compañía y jamas me e quejado. Me han cobrado doble. El seguro no me a dado el servicio e tenido que viajar sin luces porque no me atendieron... etc. Pero lo que si me molesta es la mentada cuota por hacer el trabajo de sus empleados... No abusen. Aparte 20 dolares... Es francamente un robo al cliente.
Victor HGreat team work
Michelle C | First ImpressionsEasy access and return
PASTOR ASuper easy return procedure.
roy gThe staff was extremely helpful and professional I would recommend this location for it’s excellent service
jesus g | Overall ExperienceI dont know. At this particular location, i never had a good experience with anyone on the phone. One girl thought she hung up, and proceeded to mock me about an issue I had. The I tried to call four times to be put on hold. The last time, the guy mumbled and than told me to hold. I also drove with a friend from San Antonio, TX to storage in Brownsville, TX (a total of 5.5 hours, and 5.5 hours back). The manager wasn't helpful at all, and none of the employees cared about the drive the day before when I checked at the location the day before to verify the ubox appointment. I get that Corporate wants to believe in their management, but this is a bad egg. *I also left a bad review and noticed this place (deservingly) got one star reviews. Later i noticed more five star reviews after my bad review. It was obvious the manager planted that.
Jordan AThe only thing I would suggest is for the person signing you in to tell you it is very important to watch for an email that confirms the condition of the rental unit when you pick it up. Mine didn’t, and because we were packing it up I didn’t see the email until late that night. I called the number suggested and was told it was too late to confirm. This unit had a pretty big dent in the fender and i worried all the way to my destination that I would be held responsible. Fortunately I wasn’t, but it would have been nice to know. Otherwise everything was excellent. Thank you and I will definitely refer pickup and drop off locations to my friends
Janice DMore workers I had to wait an hour before I could get a U-Haul
David QVery soon you need a closed trailer to take some things to Houston, I hope you can help me with a good discount
julio r | Overall ExperienceI love this place so much. It was so easy to get my unit online and an hour later i was able to move in the same day.
Casey D | Online Move InExcellent Services
abel lGreat location and easy to rent and easy to return. Great customer service.
ISRAEL PThis location is a great location for this service but the employees are unwelcoming and lazy compared to other locations I've used across the nation. When the staff sees you walking up to the counter, they don't make eye contact, greet you or anything. Instead they simply walk away as one female did during my return of a vehicle. Then they make you return your vehicle using the app advising if you don't they will charge you $20 to do it which is complete lack of customer service nor have I had to do this at any of the other locations I've rented from in Texas or otherwise. I guess this is what service looks like today....very sad
Sherri DAlways get excellent customer service
MARIANO BThe unit was not clean but was new and in excellent condition. Last year I left a very negative comment as the personnel in this location were not servicing customers. Now I noticed all new employee and the level of service was great! The supervisor and everyone else were on it. No one was chatting or on their phones! Thank you for the turnaround!!
Hermann DThank you for everything. Very respectful, helpful and well maintain.100% Recommended
Ruvy GI sent my uncle to pick up my things from the U-Haul container, as I cannot travel to the USA at this moment. I called the location to ask if there was something to do before collecting the items. They said that everything was okay. As an extra confirmation, I called them the day before four times (morning and afternoon) and they did not pick up the phone. When my uncle arrived there, we were informed that we should have requested access to my U-Haul container 24h in advance. So, my uncle had to spend an extra night for which I covered the costs. Therefore, the service at that facility is not efficient nor informative.
Alan VThe gentleman that helped me out was patient with my questions and provided great customer service.
Jessica E | First ImpressionsThank you for your help
VICTORIA HVery friendly and helpful
Jeremy TYou were perfect
Danny DNever again will get your service!!!
liliana r | Overall ExperienceHave appliance Dollie
Clau VThey were on top of things and got me out of there really quick best service
MARIANO B.
dale pSuggested to call Joe to help unload, great suggestion, Joe was excellent
Darren WWhy do we pay for 24 hrs when we use the equipment for 4 hrs.
Carlos MThe seat belt latch worked correctly and felt secure, but there is an issue because the no seatbelt alarm kept going off. But it was secured. The rest of the vehicle was perfect. Excellent!!
David SDropped off at night so couldn't see too much
Daniel BThank you for everything,have a wonderful blessed Christmas and a happy new year.
PATRICIA V | Overall ExperienceThe itch was not properly installed , and we found out at the nearly gas station near to our house they need to pay more attention because that can causea serious accident
ADAM HGuys were on top of it… very helpful on all questions
gabino gEquipment were available and other items readily available. Excellent!!
David SNo comments Good service And customer service
Luis SAgain customer service is lacking...
David PMy items got wet due to a leaky roof and it should of been dry storage and I lost alot of money on the items discarded by employees from my unit. Carts were almost never available only about 4 carts for whole facility, and when asked the employees there response was "you have to wait" only 1 employee of all of them went to look for carts, non wanted too. Would never recommend or use this facility again, waste of 2 years of payments for 3 units.
jose m | Overall ExperienceI was upset that I said two days of rental yet they charged me for three and said it was a "package" deal and could not refund me the day... if I say two, it's going to take me two.
Thomas Psmells like antifreeze HEAD LIGHTS NO ALIGNED BAD SUSPENCION back door hard to close A/C NO WORK half of the dashboard lights don't turn on
Luis SI made the store aware that the safety pin recepticle was "wallered out" and unsafe due to the jack stand not being stable when I returned the U-box. Earlier, it had collapsed in my driveway whereupon I called support who informed me that it would cost me $300.00 to have onsite assistance. I jacked the tongue up myself and discovered the issue, then reported it to support who dispatched a service provider. The provider determined that I had not inserted the safety pin in correctly, causing the collapse, however, he did note the damaged recepticle which could not be remedied at that time.
stephen rStaff was super attentive. Quick process.
JAVIER VGreat fast and easy service thanks
Steve HI can upset about different prices on different locations I thought was a chain company it’s crazy how from one city to another city is one price and the other way around is more expensive.
Jose M | First ImpressionsI opened up a claim with support on my drop off date and I have yet to get a response to this date. The issue was that the cabin of the truck was leaking, which got me completely soaking wet and it was unsafe to drive in the rain with water pouring on my shoulders and back. Also my couch got completely wet due to water coming from the floor of the box. I sent pictures as requested by the support team but I am still waiting for a response.
Aguirre AThe young man who checked in our trailer was outstanding.
CHARLES RSome of the texts didn’t come before I left the lot. I got one to confirm a license plate but I had already left so I never did that.
Al FLong waiting times. Understaffed.
jonathan tNot for the next customer, but you would think I would have gotten a discount for being a customer for almost 5 years of renting a storage locker.
Ricardo FIt was absolutely an excellent moving experience. Your team was awesome. I would recommend u-haul to anybody that needs to move.
Michele DPositively a greeting atmosphere
Benito G | First ImpressionsBetween these 2 ladies and these 2 facilities we had the ability to move in without disruption. Thanks Francisca and Jackie
jewelzs R | First ImpressionsI had a great experience working with the guys here at this location. They went above and beyond for my dad and I. They made my moving experience a lot more smoother.
Amanda GEverything worked great.
David PWe were from out of state, rented a transit connect. Pick up time was 1:30. Van was late getting back, we waited one hour total for it to arrive. The only other option to rent was 24 and 30 foot trucks, way to big for what we needed. The employees were fine just set us back. When I dropped off the van I was charged 15.00 for gas even though I filled it up to the amount we received it in. I drove 90 miles, added 4 gallons to fill it back to 3/4 tank. This van get maybe 24 city unloaded and never hauled anything. So 4 gallons was what I used. I'm just tired of being charged fees when I follow the guidelines. IDK it's a damn uhaul who cares.
Daniel BThey had the truck that I needed but they lost the key and they changed it to a bigger one
josue mThe truck rented out leaked during the weekend rain. Above the windshield and in the actual box leaked through out the day.
Michael SThank you all I am happy to rent storage from you all
maria m | Overall ExperienceThe customer service was great no problems whatsoever. My main issues was with the actual truck. The truck had many scratches and dings that wasn't even recorded. The seat belt top part from the drivers side was damaged but the worse thing about the truck was actually the steering wheel. That thing needed an alignment so bad it was very loose and wabaly. In order to drive straight you had to almost turn the steering wheel to a 90° angle. Overall you would think they'd be concern on the quality of the trucks they rent out but it seems not.
Edward SNot a thing
Jose CThe young lady that helped me out was very polite. She had a great attitude. She answered all of my questions. She explained the options of my payments and also gave me a map to direct me to my storage unit. I would definitely recommend Uhaul Self Storage to others.
Sandra M | First ImpressionsVery helpful
VICTOR CGreat customer service
ashley cEveryone was very helpful and friendly.
KEVIN H | First ImpressionsNice place but very bad customer service in the office. Never enough staff, long wait to get help. When calling in the hold times are upwards of 30 min.
ROSE G | Overall ExperienceStaff was very helpful and understanding with our needs
jesus g | First ImpressionsDrinking fountains didn’t work properly and look like they are about to fall off the wall. Not cool when moving in 90+ degree weather
Christopher C | Overall ExperienceI could not check in though app or online. System was down and I lost time on my move in because of it. I am requesting compensation for the inconvenience. Please contact me.
Rene B | Online Move InMy only concern was that I found a lot of rat droppings in my belongings when I retrieved my items from the storage unit.
diana g | Overall ExperienceChristina was very professional and helpful!
Robert G | First ImpressionsThe staff helped us with everything answer fast super friendly we definitely in the future will come back thank you for everything
olga l | Overall ExperienceI feel there needs to be more maintenance on the restroom. It smells horrible. It also never has toilet paper, napkins or soap to wash your hands. Other than that I’m very satisfied.
Debra R | Overall ExperienceEasy and convenient
Miriam R | Online Move InOn main road. Easy access.
Lee W | Overall ExperienceWhen we arrived the storage area was not as described by the online rep. The young guy helped me organize another room that suited what was being stored. He was very helpful. Only issue was one of the counter people was talking on facetime or similar when was talking and it was confusing if they were talking to me or the person on the phone.
DARREN P | Overall ExperienceI rented a truck and movers as well as a storage unit. After struggling an hour to try and get the truck, the movers left leaving me with no one to help move. The whole process was awful so I decided to just cancel the storage unit. The staff at the storage unit were helpful in cancelling.
Rocio H | Online Move InThe Lady with the tattoos she was so nice and excellent customer service.
Carlos G | Online Move InYou all have very helpful employees & ready to help on anything
delilah c | First ImpressionsConstantly raising the price. We started paying 75 and ended paying 89. Makes no sense. We were only there for a couple of years.
Adan G | Overall ExperienceApart from an issue with the initial booking, the young guy went out of his way to help me get a solution in place.
DARREN P | First ImpressionsExcelent I love it,I fully recommend it.
norma m | Overall ExperienceNeed more staff members to serve the customers. Wait time is too long to get help. Also, staff needs to acknowledge the customer and let them know they will be with them as soon as possible so we don’t feel ignored or not seen. Otherwise my experience was good.
Ana M | Overall ExperienceAll employees are polite, knowledgeable and friendly, especially Desiree & Cristina who were available when I had questions
Gabriela L | First ImpressionsThe email confirmation I received online stated hours of operation to access the building from 8am to 10 pm. I also called to verify time just in case and was told by u-haul representative that answered the phone that I would have access to move in my property until 10 pm. Upon arrival of the facility, there was a sign on the door which stated the facility was closed and I was not able to move in my belongings. Time and effort was wasted to gather my items to take in. Additionally, I had to rent an additional garage storage to ensure my items were not damaged by weather outcome which caused additional expenses incurred. I called the number provided and The manager was messaged and called and she did not answer nor respond. Today upon revisiting the facility, the manager was informed of the situation and had poor customer service regarding the issue. The owner got involved and was very helpful. She offered to refund our first month deposit which was helpful to compensate additional expenses previously stated. My husband and I were very displeased with the whole situation.
Cecilia P | Online Move InVery nice place and friendly staff
Sergio F | First ImpressionsA very professional administrative crew . I assumed uhaul storage would be too expensive for long term storage. I was pleasantly surprised that in fact uhaul storage was $10 cheaper than the local competition. So, thank you!
anabel t | First ImpressionsStaff at the register need proper training on online promotion and discount codes. Closing hour was at 7 and location closed at 6:30p, had to knock and was asked how I could be helped on a side door. As If they are doing me a favor.
jessica r | First ImpressionsStaff very helpfull
Eladio G | First ImpressionsAmazing staff and great service
melinda m | First Impressions.....
rebeca m | Overall ExperienceExcellent customer service. Very patient friendly and helpful staff from moment 1.
john p | First ImpressionsKeep up your Excellent job
Mark B | Overall ExperienceOffice area appeared to be understaffed. Long wait- only 1 person waiting on customers.
David O | Online Move InThe sale person named Desiree was very knowledgeable and helpful.
Michel T | First ImpressionsThere is roaches everywhere
Anthony S | Overall ExperiencePlease stop sending so many request for ratings. 1 every hour. That was annoying
CBE A | First ImpressionsThe bathroom was filthy. There was excrement smeared inside the bowl. The trash can in the bathroom was always overflowing with toilet paper.
Sandra M | Overall ExperienceThe staff was not attentive. I wasn't instructed on how to check in prior to accessing my storage unit. When I called the office to ask about the process for checking out, I was left on hold for 20+ minutes. I called back and someone hung up on me after asking me if they could place me on hold. Worst customer service ever!!!!!
Sandra M | Overall ExperienceExcellent service thanks
PABLO G | Overall ExperienceThe manager, Jackie, provides excellent customer service. She is very helpful and approachable. Facility is clean.
Sandra M | First ImpressionsThank you for everything. Never had any issues. Everyone always so helpful and courteous. Truly I will be missing my unit 1010.
Domitila C | Overall ExperienceEverything went well. Except for the restrooms. They need attention more frequently.
Maribel N | Overall ExperienceStaff was friendly and accommodating.
Sandra M | Online Move InThe service is exelent and so is the facilities.
JUAN M | Overall ExperienceEverything was great, the only thing I will recomend. Extra flat beds will be nice on busy days...
Jose A | Overall ExperienceI would recommend UHaul in general for I was a former GM for U Haul. I highly commend the manager for stepping up and assisting as the need aroused in a personal medical situation to which the manager comforted us on insuring me that my vehicle will be safe on property due to medical emergency. Manager and crew are a true Blessing.
JOSE C | Overall ExperienceI use uHaul here in Brownsville ... well run operation, trucks and essentials well stocked. Good people good service. Thank you always Appreciated.
Paul L | Overall ExperienceI recomend uhaul to al that are intrested in storage of your valiables uhaul is the best.
JUAN M | First ImpressionsSimple the best! The unloading garage is great, specially when it rains and you are moving.
ANTONIO M | Overall ExperiencePlace where anyone can go and have no problem
Henry D | Overall ExperienceAlmost always no body at front desk and so only one person with a line 35min wait time . Your late fees are ridiculous. And units are small
JOSE H | First Impressionsno trash disposal available, though it is advertised for 8.00 and up. No toilet paper in the storage units restroom, though there is in the rental office restroom.
martin c | First ImpressionsVery very clean facility and very outstanding customer service!!! I am 100% satisfied and 100% sure my things will be safe and secure here.
Carol R | First ImpressionsThe facility claims that there was an "odor" coming from out unit but could not be specific. They called and demanded that we remove the contents of our unit. Neither the movers or new facility found there to be anything unusual or excessive about any odor our belongings. We will never us U-Haul again for any of our storage or moving rental needs after the way the female that called handled the "issue."
Marti C | Overall ExperienceMy furniture was safe no bugs or roaches thankfully. I think they need customer service training because some guys are so rude. I never received a $10 credit for a charge i did not approve.
dalila r | Overall Experiencedo you want to think that I was upset with is that you raise the prices on the storage and forced I need to take out my stuff from my storage and now my garage is packed and trying to figure out what to do with all the stuff we wanted to storage but you guys kept raising the prices so that’s what I’m not happy with
rosa h | Overall ExperienceDidn't want insurance, but was charged for it Autry only asking the price and what it covered
MIGUEL B | Overall ExperienceN/A
jose l | Overall ExperienceClean, secure and accessible! I reccomend Uhaul storage 100%. Thank you.
clemencia z | Overall ExperienceEvery one there was so nice and helpful, I would use it again if I go that way again. I do command you for your kindness. Thanks again.
Sara L | Overall ExperienceSecurity card system never worked, employees were not helpful, always putting me on hold, the first call I had with them, they left me on the phone for over 20 mins, I called 4 times and every time they would leave me on hold
Josué N | Overall ExperienceEveryone is super courteous and helpful at the Uhaul storage facility located on Boca Chica, especially Mr. Marcus! Thank you! S. Espinosa!
Sonia E | Overall ExperienceThe assistant manager was very helpful, explained everything, and helped me find the correct unit.
Mely V | First ImpressionsWe would send payments and in most of all the time that we were there they claimed that they did not receive payment, And would charge us late fee's because they claimed that they had not received payment, when I went and spoke to management they stated that sometimes they would not review the mail and might have thrown the checks away by mistake., 2ndly they did not have a printer to print your receipts, UHAUL being such a big facility could not afford a PRINTER.... Very unsatisfied....
Olga G | Overall Experiencenecesitan mas carritos para mover la mercancia......son muchisimos locales que tienen para almacenar los productos y muchas veces no tiene suficientes carritos.
FERNANDO G | First ImpressionsJust wanna say it was a great experience using your facility the staff very friendly did an awesome job. Keep up the good work.
Santiago P | Overall ExperienceYou should have a red flag on the black rodent poison boxes to warn that it is rat poison,what is engraved on the black box that is poison does not show so...you should put like a red flag saying danger poison or something.
MARIA A | Overall ExperienceThe employees, while overwhelmed and understaffed, did a good job getting our units and parking space taken care of. Even made it easy to close out our units from out of state.
Cristina K | Overall ExperienceUna Empresa de excelente servicio
Danny S | First ImpressionsAll so much so!!!!!!!
Raymond F | First ImpressionsIt is on an unfortunate note that I write this review. I had reserved and paid for storage area at the U haul facility on Boca Chica and Paredes Ln Rd. for a period of approx. 6 months having paid in advance. I am currently out of state. On Mar 18th my tech went to check on my 2015 Forest River RV, to discover that the catalytic converter had been removed. I spoke to the Asst Mgr. Markos Cruz. I called Mr Cruz who was very attentive and receptive to my dilemma and was apologetic about the incident. I removed my vehicle from the premise on the same date fearing for additional damages. Mr. Cruz advised me he would call the GM J. Guerra. I called Ms Guerra on two occasions,she did not bother to take the initiative to call me or return my calls. I am appalled that a professional at that level does not have the decency to return customer calls, especially since she knew of the damages to my vehicle. They were in excess of 900.00 for the part stolen. In addition, I understand that some other persons reported the same kind of damage. I called the police and a report was filed to which no response has been noted. I finally spoke to MS Guerra on Mar 25 as she happened to be at the facility. All she told me was that it was up to me and my insurance to resolve the issue and was sorry about the damages, although upon my encumbering the location I was never provided a copy of the guidelines and rules for the facility. Thereby not allowing me the opportunity or option to make a valid decision. After having discussions with the GM and Asst. Mgr. I would say that the Asst Mgr has a better grasp and ability to deal with these types of situations that come about, more people oriented and compassionate about people's situations. In my estimation and having been a high school principal I believe Mr Cruz deserves a mgmt position. Since the removal of my vehicle from your facility, the tech has discovered that while at the facility my vehicle has other damages including the removal of the control module, which manages the automatic leveling system. This part is currently priced at $551,00 plus installation. In conclusion, I had paid the facility rate from Feb to July, however on the reimbursement document the month of April was not reimbursed.......If possible, please respond to this complaint at your earliest convenience.......Thank you
gabriel g | Overall ExperienceDo you have a new employee named Marcus and he was excellent extremely friendly. He helped me a lot
CHERYL B | Overall ExperienceAlthough things were maintained, getting them on the phone was difficult. There’s nothing worse than needing to resolve an issue but there’s no one to assist you.
CHRISTOPHER J | Overall ExperienceThe location was great and the staff was very friendly and helpful. The only problem that I have is that the website and app don’t let me pay for my storage online. I have to call each time to make a payment. It would be great if they could fix that. The facility was generally clean, except for the restroom.
Desiderio N | First ImpressionsGood services, clean storage and 26 truck ready to go. U-haul good security camaras alarms
paul m | First ImpressionsThe process is nothing like the youtube video they send you and the process is different also the code they gave me online and by text didnt work.
Jesus S | Online Move InHad made a reservation for an 8×10 storage unit only a few days before driving down to Brownsville from Dallas. I showed up early on the morning of the 12th as noted on my reservation. I specifically needed the 8 foot wide unit to get a large sofa in the back along with another sofa i would flip on top of that 1st one. Despite having reserved a unit i was told they gave it to someone else....unbelievable that after having a reservation and relocating all the way from Dallas that you would give away my unit? I commend the staff for trying their best after being put in a bad spot having to tell me that the unit supposedly reserved to me was gone and no 8×10 units available. After several minutes of trying to find a solution as there are no other temp controlled places close bye the staff recommended two 5×10 units. Although not what i reserved and made me have to buy another lock and take care of two units it ultimately worked. I would ask that after the 1st month free the manager honor my original price of $89 per month which was reserved.
DARRON B | First ImpressionsI had selected a first floor unit for reservation. Apparently the “system” made an error and it was not move-in ready so I did not get a first floor unit I had to get a second floor unit. What is the point of reserving if I’m not going to get what I asked for? Aside from that, check-in took forever. I believe the gentlemen who was helping me was new nonetheless it took almost an hour for everything to be finalized.
Daniela G | First ImpressionsStaff lookes bumbed out like if they hate their job. Security sucks. Alarms always go off.
MELVIN R | Overall ExperienceEverything was great just one employee was rude when I was checking out of my locker. She was yelling in the room some personal gossip while on her phone, ignoring that the employees were busy helping another customer and me and just barged in and trying to ask about some gossip and showing something on her phone. She was walking around the counters and back room on 1/19/22 at about 12:40p.m. Other than that, my experience was good.
Michael E | Overall ExperienceVery happy with storage facility
joe g | Overall ExperienceEunice at the front office at the Bova Chica facility in Brownsville TX is absolutely the most knowledgeable and customer-service oriented person on your entire staff! She treats others with understanding, empathy, and respect. She is the reason I’ll be selecting UHaul for all my moving and storage needs. Thank you for having great helpful staff like Eunice.
JON G | Overall ExperienceFor starters the manager is awfully rude, the employees aren't well trained, and they end up screwing the customer with gas because the tank is not where they say it is and if you return it with more gas than what they give you the truck they still don't reimburse. One person says another and customer service also says one thing, but the manager since she's the manager says everyone is wrong besides her even though the agent at the store and the agent on the customer service line say the same. Well then train them better. Discourteous attitude and on top of it all talking over the customer very rude unprofessional manager.
Jenn C | First ImpressionsFound the moving cart sign out and returning before closing a bit annoying, but guess I understand why y’all have implemented that…
MARCO G | First ImpressionsStore Staff lack courtesy and the fact that for such a big facility only 2 carts are available made us my wife and I carry most of our belongings by hand. Twice we had no carts to move our boxes and the employees at the desk answer was “customers Don’t bring them back and that, the fact that we don’t get one cart to transport out belongings will teach people to learn not to still them. That made us realize that they were not ready to help customers in all we their needs. We did not see a friendly face, smile, a welcome to the store etc etc.
Roberto L | Overall ExperienceMichelle was very good with her customer service skills. I felt all my questions were well taken care of. Thank you. I have confidence the storage facility will house my personal belongings with safety and convenience.
ESTER G | First ImpressionsNice and clean friendly staff.
MATILVE R | First ImpressionsNo comments
VICTOR M | First ImpressionsEmployees are useless and no help
MAYRA V | Overall ExperienceCustomer service is horrible in this facility no help from employees. All employees look miserable and look like they do not want to be there. With employees like that makes me not want to do business there again
Enrique T | Overall Experiencetoo many queen bees and not enough worker bees. too many bosses. im an nco and see it right off. beware pilgrim. LDERSHIP.
Todd G | Online Move InThe staff at this location is rude and it’s hard to find people to help during store hours.
david g | Overall ExperienceI like the place and the security.
jose l | First ImpressionsFast and friendly service
TRACY A | First ImpressionsEverything was as expected. No complaints here. Would definitely recommend!
Melissa C | Overall ExperienceAlarm needs to be fixed. It randomly went off like 10 times while we were unloading. Scared my daughter. Other than that it was fine. Please fix that situation.
MELVIN R | First ImpressionsVery very kind and understanding great group of people
RICKY M | Overall ExperienceTerrible service, was given a call a day on September 13 at 12:33 pm and was left a message saying I had 24 hours to go and place lock on storage unit or would be moved out. I made sure to call the next morning on September 14 at 9:59 am and was told a message was going to be sent to make sure it wasn’t done. Showed up today and was told that my storage unit was moved out and would have to rent again.
Efrain L | Online Move InMoved boat out of storage 9/10 should have notified office to avoid charge on 9/13
Jeremy T | Overall ExperienceGreat all around! Clean place, friendly staff and great prices!
juan m | Overall ExperienceThere were not enough employees to take care of the customer's needs in a timely manner. They worked as fast as they could, however there were extremely long wait times to receive service.
Karen C | First ImpressionsNice people working there!
Lyubov M | First ImpressionsGreat customer service.
sanjuana v | First ImpressionsLa chica que me atendió fue muy amable y de gran ayuda.
Carlos R | First ImpressionsJust rented and have not moved in yet so not truly able to comment. The office and grounds are in good condition. Staff is friendly and helpful.
JULES F | First ImpressionsAt lobby girl did twice the mistake with my order and then went to clear my storage which was gonna be change then told the manager and she saw what went on and she didn't even say sorry or nothing just stayed quiet
Nailea M | Online Move InThey will charge me twice for a medium storage and give me a storage unit that was already occupied by someone else. It was already closed when I found out. I had to unload my furniture in someone else's house because I had to leave my old apartment and leave out of town at the same time. Terrible experience. Lack of knowledge and consideration.
Jesus R | Overall ExperienceNeeds more carts to help speed loading up the storage
John W | First ImpressionsAlthough the unit I rented was great, the staff members could be more friendly.
Katia P | Overall ExperienceAutomatic doors were a problem; often times not working. Cart availability also a problem. Understaffed, long waits in line.
Grady D | Overall ExperienceI had reserved First Floor and was not granted that. Also when my reservation was done, it said a free lock was included. But when i asked the young lady at the desk she said i would have to pay for it.
CASSANDRA B | Overall ExperienceSi volviera a necesitar volvería acudir a ustedes gracias por estar aquí en el valle nuevamente gracias y Dios les bendiga , bye bye
Juana E | Overall ExperienceI'm only rating my experience as average because of my experience with a couple your employees. When I went to rent my truck and storage space in the morning, the employee who helped me was very professional, polite and helpful. However, when I returned a few hours later to unload the truck there were two younger men on staff and while neither one was particularly pleasing to work with, there was one who was extremely rude and unfortunately, this is the second time I've had this experience with this same employee. I had gone in a week or so earlier to inquire about pricing and this same young man was very impolite. It's unfortunate really because if not for this one employee I would've had much better things to say about this UHaul location.
DONALD M | First ImpressionsAvery thing went well didn't take long at all but would be nice to have someone at the front desk .
MARIA D | First ImpressionsI like the place it’s very clean the only thing that’s missing inside of the storage is a light but other than that we love it it’s clean it smells nice do you only thing is like I said there’s no light inside the storage the rooms
rosa h | First ImpressionsI loved all the process had awesome communication with customer service. I ran into a couple of problem and they fixed them right away. The only thing was that I did not get a detailed receipt. I would like one.
Claudia R | Online Move InThere was a bit of a wait to be seen but I could see that the employees were working with a balance of care and urgency
Michael E | First ImpressionsMuy buen servicio
MARCO G | First ImpressionsGreat customer service when I arrived from my long drive Anthony was very helpful and took his time on explaining everything to me very patient and understanding. I would definitely recommend this facility to my family and friends excellent customer service 👍👏
Maria L | First ImpressionsNo comments at this time
JOSUE M | First ImpressionsGreat Service super fast and easy to rent a U-Haul and storage room!!
Irma L | First ImpressionsThe room wasn’t clean had wood in it
PABLO G | Overall ExperienceThe place was very nice. Two things frustrated me though. First, every time I was there, except at move out, there was only one employee and it took a while to get help. The second is I rented the storage space and then I got the uhaul to move my stuff. The place where I rented it said I would get my first month free with you. When I called I was told I had to rent the uhaul and then the storage space which makes no sense. I asked if I could discuss it with the manager. They took my information and I never heard back. I'm big on customer service and it was lacking here.
Kathryn W | Overall ExperienceI was very, very impressed with the organization and cleanliness of this facility. It is squeaky clean, temps are well maintained, staff is awesome. Everything about this facility has exceeded my expectations.
Irene L | Online Move InGreat customer service, staff took the time to answer questions and show us the establishment.
Domingo D | First ImpressionsIt took longer than necessary to get the storage unit. About 3 out of the 4 employees on duty were chit chatting or on their phones. People in line were upset having to wait till they looked away from their phones. Even though they saw the long line they stepped in and out without worry about their customers.
Sandra S | First ImpressionsOne of the 3 storage Rooms had lock on it couldn't move stuff into and i had told person upfront (woman) that we needed 24 hour access she didnt add that so when we drove from san Antonio tx to Brownsville tx we could not get into storage to unload so we had to spend money on a hotel room. So disappointing
Willis H | Online Move InIt was a good experience.
Jose R | First ImpressionsCustomer service would a good class for the Staff.
PETE F | Overall ExperienceWorst experience I've ever had. Will never use service again. And will personally make sure my friends and family never use again
Jonathan M | Overall Experiencegood customer service
miguel g | Overall ExperienceNone
manuel c | Overall ExperienceNomas no me ha llegado la respuesta si me van a reembolsar por entregar el camión un día antes de su vencimiento
Jesus R | First ImpressionsAwesome employees and convenient location.
diego V | Overall ExperienceVery patient employee.
Melissa I | First ImpressionsI wasn’t able to move in on the day I wanted (before New Year’s Eve) because it had a green lock instead of the green tag I was told it would have. I had to delay my vacation to be able to move in to New Year’s Eve to be able to talk to a representative at the office.
Carlos E | Online Move InStaff never present to help. Storage unit dirty and unkept.
arely h | Overall ExperienceSo many hidden charges made it way more expensive than I thought it would be. Not worth what I paid
Adan G | First ImpressionsKeep up the great service.
Carlos S | Overall ExperienceJackie, Thank you for ur help. The staff was very helpful also.
MARY J | First ImpressionsWorkers need to better inspect the trucks. If it wasn’t for my husband taking pictures before we left the facility, they would have charged us for pre existing damages on the truck.
Sergio B | First ImpressionsMy experience with haul on Boca Chica was so awesome no issues what so ever. I will be recommending all my family and friends.
Yolanda G | Overall ExperienceIs a dirty facility Nobody cleans and pick up trash
Manuel E | Overall ExperienceThis is the most unprofessional business I’ve dealt with. I use your company regularly, when I have to use this facility I plan on difficulties. I usually don’t make comments, however this time it was a pathetic display of business practices. I reserved a drive-up storage Unit. The employee acknowledged the reservation and charged my card. When we went to the unit, there was a lock on the door. He said he would be right back. When he returned he said “my manager said it’s rented out. I asked what does a reservation mean? He said I can call another place to see if anything is available. I said as long as it is another U-Haul. He said it was. When I got there, it wasn’t. Due to my time restraint I had to use that establishment. The same size unit cost 30.00 dollars more. I need to rent a truck on the 19th to move to Florida, I will now rent a Ryder because of this unprofessional dealings. This manager should be put back to being a truck washer, keeping away from having contact with any customers.
William H | First Impressionsvery nice and helpful workers
Giacomo F | First ImpressionsWell the only thing needed is to explain more how to check our after hours. It’s very hard
LAURA G | First ImpressionsExcellent customer service and knowledgeable
armando v | First ImpressionsI made an online reservation to limit the time I spend in the office/store. The person attending me must’ve been a new employee because he spent about 5 minutes looking for an existing reservation before he gave in and began a new one. I had already paid for my first month (aside from the free one) & all I needed was the key to the storage unit. He spent another 10-15 minutes on this before he tried searching for my reservation again. This time, he found it. He gave me my key, provided me with my receipt, & we went straight to the unit. Unit had dirt and small debris & when I asked if it could be cleaned out the employee said, that’s how they are. Also, the address on all my paperwork is wrong. I provided my address about 4 times & it somehow wasn’t recorded correctly. I called the office after this & spoke with the same guy. He said he’d correct it & update it online. So far, it hasn’t been. I’ve worked with U-Haul for years - this is the crappiest customer service I’ve experienced. Ever.
arely h | First ImpressionsThank you all for providing a great experience. Keep up the great work.
Alejandro M | Overall ExperienceYour staff is on point, knowledgeable and very professional. Smiles from everyone, staff and customers alike, highly recommended this location.
Jennifer W | First ImpressionsGreat place to store my cars thank you.
hipolito g | First ImpressionsStaff is very friendly and very helpful. But the storage room of 5x10x10 is too small and very expensive for that kind of size. It was not clean it has a lot of dirt inside. Location to far where I got my storage, kind of scary.
Diana C | First ImpressionsExcellent experience
jose s | Overall ExperienceAwesome for the last 3 years
RAY S | Overall ExperienceExcellent customer service & I will reccommend UHaul to my family & friends.
blanca h | First ImpressionsBeen calling for a few days to still waiting on a call back
phillip l | Overall ExperienceN/a
vicor g | First ImpressionsStaff was friendly and helpful. The facility was clean and appeared to be well maintained.
stefan b | First ImpressionsGreat customer service!
dalila r | First ImpressionsI do not have any kind of rentals
DEANNA L | Overall ExperienceU Haul texted me about a free 5x8 trailer. but the facility refused to give one to me for free. I had to drive to another location to get it. U haul is Uhaul. You guys need to figure this out and make
LAKSHMAN C | Overall ExperienceYoung man who helped me was very helpful and attentive great employee
Mirtha M | First ImpressionsMUY AMABLE LA SRITA
Victor B | First ImpressionsJacob was very helpful.
rosie l | First ImpressionsAll around great service. I love it. It's a great system with many options offered by well trained young people who professionally cover everything for renters moving in. Thank you^!^ God bless U All!
LUIS G | First ImpressionsFriendly staff and lots of carts avalable to move furniture.
Alfonso G | First ImpressionsAttentive service, little waiting time, answer all my questions, drop off box is a great option, place is clean.
Oscar L | First Impressionsspence little bi
Juan R | Overall ExperienceExcellence service and never had a problem with the service I got.
Erica C | Overall ExperienceN/A
Dianida C | Overall ExperienceLoved the storage and moving carts Excellent staff too very helpful
Guadalupe G | First ImpressionsAwesome customer service!!!
charlene T | Overall ExperienceGreat customer service!!!
Emily G | First ImpressionsGreat facility
lorena v | Overall ExperienceTops! No better anywhere. The ladies and gentlemen were absolutely excellent.
mark m | Overall ExperienceSuperb staff! Very helpful, pleasant, and hard working. Spotless environment. Thank you.
mark m | First ImpressionsMuy buenas personas, amables y serviciales
JUDITH A | First ImpressionsOutstanding service. I could give a lengthy explanations as to how they are giving “OUTSTANDING” service but I only have 200 characters to work with. Customer service outstanding without a doubt.
Gregson M | Overall ExperienceTop of the line
James p | Overall ExperienceSpaces are tight and can be difficult to get in and out.
glenn h | Overall ExperienceVery accommodating. Spaces are a little tight to get into, especially when post is in the way to back up trailer. Otherwise excellent service.
glenn h | First ImpressionsGoing back for spring of 2019 for an other six months for my RV it comes highly recommended can go back to Canada with no worries the rent is very reasonable cheaper then paying for gas.
louise l | Overall ExperienceThe young lady was very friendly, knowledgeable and helpful
Joe B | ReservationGreat service, easy to acquire, no fuss to cancel. You guys are awesome!! Thank you.
MARIBEL A | Overall Experience