This location is a great example of what U-Haul is supposed to be. Excellent check out and check in service. These guys know what they're doing. Unfortunately, I was not prepared for the new high tech smart phone crap, but I will try to learn it before my next rental in about a month. I hope I get that same truck. It was almost new and worked great. Five Stars !!
David HCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Lancaster
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good employee
micheal pGuys were professional and super accommodating. My fav rental spot .. been a customer for decades.
CHAD KStaff were excellent and the trailer towed well with no issues. There does seem to be a need to have more small trailers in the fleet though.
Jeffrey OThe customer service person was friendly and processed my reservation quickly. However, I was waiting for quite a bit before someone could even come in to see me. I suspect because they are doing 3 or 4 other jobs because you understaffed the location. For that reason I would be reluctant to recommend the location. The wait times are far too long.
Mark MFix your APP. It is very unreliable for something that is used as the Primary Rental and Return method. The APP failed to correctly enter information multiple times during the checkout and would not accept the information at all during the return. Repeatedly(3 times) would enter the return The service and friendliness of onsite personnel was outstanding.
William SWe had an excellent experience renting. Both pickup and drop off were efficient and easy.
ascott kIt was a shit show getting in or out of the location. It was so chaotic I couldn't even figure out what to do. The guy behind the counter could have cared less. He gave us the keys and the wrong spot number so we had to find our truck ourselves. Then the chrck engine light was on as soon as we turned it on.
Kelly TGreat customer service
carmen aEasy pick up and drop off. Reasonable rate, equipment was perfect for the task at hand.
DONALD CThe staff are always very helpful and friendly.
Schuyler MMake sure equipment is complete and clean.
Frank SWorking with Nathan was a good experience. I feel hes an excellent Team Member and an asset to UHaul. His personality is authentic and he has integrity.
Cortlant SDrop off process was confusing.
Bill FThe service was quick, friendly, and efficient,
Chris HGreat service!
Joshua MGreat dropoff experience.
Mark BI would recommend better customer service. The gentlemen behind the counter was not so friendly and overwhelmed.
Angelo RTayla keeps a tight ship and is very courteous. What she could not have known is how horribly out of balance the wheels are on the motorcycle trailer. Vibrated my vehicle the 3 hours to Mansfield PA and even under load, the resulting vibrations resulted in a check engine light popping up on my dash on my return trip. My mechanic states it vibrated the engine control module so much it read the vibrations as if there was a collision! Service was fantastic; equipment not so much.
Robert YI think truck is used needs some maintenance work on steering as it wants to wander
Lewis MThat trailer, when not on a flat surface , can have a flaw where the tailgate pins don't align... It's because of the repairs done on that unit. The tailgate also drops way too low which sucks... Floor is rusted and coming apart down the middle. This trailer really should just be auctioned off.
ANDREW ZThanks
muhammed gEmployees were friendly and helpful. I had a great experience.
Derek CPickup was quick and easy.
Kevin WMy U-Haul technician was awesome. She was friendly, efficient and professional and explained everything to me and showed me how to hook up the trailer and all about the locks. On my return, the technician was equally friendly, efficient and professional. He helped the return process to be very easy and fast. I would recommend everyone I know to use this location for U-Haul. I had a perfect experience so I don’t have any suggestions for improvement.
Cynthia EThere was a longer wait checking-in and during the return inspection/process. Nathan took care of us and did a very good job, was polite and efficient.
LEWIS WLocation is too far from downtown Lancaster. Wish there was a dealer near downtown.
Paul WNothing, the service technician was extremely helpful and the equipment was exactly what I needed at a fair price.
Paul SThe price was a little expensive
Franchesca AEverything was super easy peasy. With that being said, on a Saturday morning you should have two employees working. The poor girl handled more than 15 different pick ups all by herself at the highest pick up time in the AM. I felt bad for her and for the customers.
Eva SThe pickup app did not work. It stalled on verifying my information. If there was not a person there to help it would have been an issue. The man working was kind, knowledgeable and got me on the road.
Ben NThey over charged me they putted more miles then id use didn't get a receipt
saida mIf equipment is not in service, take it off line. Hearing the owner come out and say, “I thought I had take it offline” does not inspire confidence in your business plan.
mark bI waited 1 hour in line trying to get a truck I had already reserved on line
bety pWe had a great experience with the Lancaster UHaul location and staff. Everyone was friendly and helpful. We use this location for hitch attaching, moving vehicles, and packing materials.
Amy BTayla was exceptional and made my experience wonderful!
Christopher TGreat experience, will be back again
Joshua MThe cue for returning equipment was to the street, and not moving.
RANDALL PAll went smoothly... and what didn't was promptly taken care of.
JAMES Ktruck available right away and return was great and fast
GARY HThis truck had the check engine light on the ENTIRE time. Made me feel very unsafe! Also headlights were VERY dim! Truck was not well maintained. This truck should not have been given to me with obvious issues! Very unhappy!
Tracy RThe trailer was dirty inside and all banged up.
jason gGreat experience at this U-Haul location the guys working there were really helpful and fast.
Mike DGreat experience except I believe I was overcharged me to visit location or review receipt. I was charged with a rental rate in a rental charge $79.90. I was expecting the Rental rate but not the rental charge. Please explain.
Joshua MThe whole process was great. We didn't have to wait in a long line. The truck and dolly were ready for us to pick up. The staff was super friendly and efficient. The return of the truck.was even speedier. I definitely recommend this uhaul location I will absolutely use this location again in the future. Oh, and the price was fabulous! Thanks for making our lives a little easier.
Elaine WAlthough the truck worked well the smell inside the cab was disgusting. The cab reeked of weed. I informed a worker inside the facility and he opened the cab door, took a whiff and agreed. Then he shrugged his shoulders and walked away. I had to drive 3 hours with the windows open and even the next day when I returned it, the smell was as strong as ever inside the cab.
Dino SIt was an excellent experience from PA to CA! Thank you, UHaul!
Pamela VThe truck interior and upholstery really smelled like cigarette smoke, bit otherwise, rental experience was great - friendly staff at location and truck was in good working condition.
Alice MPickup and drop off were smooth and easy.
JOHN BGood customer service
Matthew SGreat customer made my experience informed, quick and easy.
Avery SAlthough one of my uboxes were damaged from the forklift, the staff was friendly and efficient
susan B | Overall ExperienceLewis is the best customer representative you will ever have the pleasure of working with. He is a multi-tasked and has really exceptional people skills. He deserves a big pat on the back.
ray g | Overall Experience