Subject: Facility Accessibility Issue – Difficulty with Building Entrance and Loading Zone Dear U-Haul Facility Management Team, I am writing to bring a significant accessibility and safety issue to your attention regarding the entrance layout at your storage facility. I recently completed my move-in to my unit, and the process was made unnecessarily difficult and frustrating due to the layout of the cement sidewalk and the loading zone entrance. Specifically, the entrance onto the sidewalk does not align with the sliding doors of the building. Because the sidewalk ramp/entrance is off-center, it is impossible to wheel a loaded moving dolly straight into the facility. Instead, customers are forced to navigate a clumsy maneuver: pulling the dolly far to the left side of the sliding door entrance, and then awkwardly steering a heavy load around the yellow concrete safety posts just to get inside. This layout presents several clear issues: Physical Strain: Maneuvering heavily loaded, wide dollies at tight angles on a narrow walkway is incredibly difficult and causes unnecessary physical exertion. Safety Hazard: Forcing customers to pivot heavy items around concrete bollards increases the risk of the dolly tipping over, potentially causing personal injury or property damage. Inconvenience: It significantly slows down the moving process, which is already a time-sensitive and stressful task. As a paying customer, I expect a facility designed to accommodate smooth loading and unloading. I kindly ask that management reviews this entrance layout and considers implementing a solution—such as widening the sidewalk ramp or adjusting the barrier placement—to allow for a direct, straight path into the sliding doors. Thank you for your time, attention to this matter, and your commitment to improving the customer experience. I look forward to your response regarding how this will be addressed. Sincerely, PIerre Fils Unit 1384 845-659-4920 pierrefils48@gmail.com
PIERRE F | First ImpressionsCustomer Reviews for U-Haul Storage at Canton Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best place in the world
MARCOS B | Overall ExperienceIt’s my first time using a U-Haul storage facility and I’m impressed with the cleanliness and staff.
Patrick E | First ImpressionsAmazing place with amazing staff very helpful and I knew my things were safe when I was there. I’d definitely recommend them to my family and also the year price lov is awesome to
David H | Overall ExperienceGreat Staff
EARL A | First ImpressionsThe manager, Annette, was very pleasant and helpful. There were some very angry customers there that were upset about things that happened at other locations. Annette handled them calmly even though they were not calm. Her and her associates deal with a lot of things out of their control and do a great job.
TREVOR R | Overall ExperienceGM was very nice 👌
EPIFANIO M | First ImpressionsThe staff was amazing, however , my only concern was that my unit did not working lights
Shantile C | Overall ExperiencePoco persona muy lento la atension
edward d | First ImpressionsThe guy that helped me with my storage unit rental was so kind and courteous. Don’t remember his name but he was most helpful!!!
Mary N | First ImpressionsVery professional & caring
MILLARD A | First ImpressionsKeep up the great customer service
AVRIL D | First ImpressionsThanks for helping Garrett, and the layout of the unit is perfect I.e. second floor level still being accessible on the ground floor, with moving carts and locks provided.
MAHILEE S | First ImpressionsAlthough I do not need the storage facility, my first impression was great.
Deana L | Overall Experiencen/a
YASHIKA O | Online Move InThough I only need at the month and four the introductory rate, they did a very good job
John T | Overall ExperienceGreat Service!!!🤗
Berdina W | First ImpressionsNice and clean facility, easy access to my unit.
FALISHA H | First ImpressionsShian Jeffery was absolutely amazing, very helpful
TYLER M | First ImpressionsGreat staff and team there, always very helpful
James D | First ImpressionsRasheed Knibbs was extremely helpful by allowing us the temporary use of a truck to move our items from the U-Box to the storage unit.
Madelon G | Online Move InBest customer service I have received in a long time. Staff was excellent.
Stephen M | First Impressions