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Abigail H | Online Move InCustomer Reviews for U-Haul Storage at Columbia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was a few hours late got charged another day.
Duoc DThe young lady that helped rent me in my unit (and the same one that checked me out on move out day ) was a pure delight. She gets a double big thumbs up from me, she’s a keeper! You’re lucky to have her as part of your staff.
Mary R | Overall ExperienceI rent from U-Haul about 6 times a year (we only have a fiat) for home items too big to transport and dump runs. This was a new location for me because they were the only spot in Portland with a ban at the time I needed- this facility was awesome!! My new favorite and where I’ll return. Good vibes, the two staff were excellent. Really pleased!
Tiffany TGREAT CUSTOMER SERVICE GIVEN TO ME
ANNA TThis LOCATION is great. The UHaul app is terrible. It crashes, it stutters, it reboots, it is hugely confusing. The app is a disservice to the people who run this location. If I could only judge Uhaul by its app, I would never use it again. No matter what anyone is telling you - hear me loud and clear: Your app is terrible and is hurting your bottom line. Fix it. Do it right now or something like Uber will do it right for you.
ian tOvercharged debit saying we went over by 34 miles(74) when we should have had 76 miles included.
Dasheka MI don't rent often but when I do it, I went from you guys. The only thing I didn't like is you actually had a me. Have a reference where you called one of my friends. To verify I've never heard of that before. I didn't like that part.
MIKE BThank you for the wonderful service!
Mary TI was called the day before picking up my tow dolly and told that the only one available was a 2 how drive from my location and a 2 hour drive back. That was completely unacceptable. I had made this reservation a month or more in advance. I realized that I might need to pick up at a different location but this was much too far away. They ended up fixing the problem some what. I had to wait another day to have one that I could pick up closer to my home. This made me late and I lost 1 day off work because of it. You might want to know this for the future. It would be nice to get some money back. But completely up to you.
Brian FBoth the pick up and drop off stores were helpful polite and professional.
Susan BI then got a call asking me to drop off at a different location than the one I requested. Again, stop pawning off work onto your customers you greedy pricks.
Joseph BAlmost didn't get rental because apparently someone booked the van at the same time as me, so when I showed up, at first they said the van that I booked and checked out online wasn't available, then magically was. I guess I lucked out? When I secure a vehicle online all the way past check out, I should be able to rest assured that there will be a vehicle ready. Like, people depend on these securities for very important stuff they're doing! When you get to a store and they tell you your vehicle isn't available and there isn't a replacement, it can make you freak out a little 'cause you have to totally reroute all your plans. Luckily this time I was fortunate (not sure about the other person), but that was having to go through the motions of almost not getting a vehicle, only to be saved at the end. So I did all the stress freakout for no real reason. There's almost always something buggy with the app. The poor guys at the store are overworked. And the prices are too expensive! I don't know how it goes from $19.99+mileage to $100 plus whatever gas I pumped in when I drove about 30 miles round trip.
DANIEL MExplain the check in process better when somebody books! Among 1000 other issues I’ll explain here, this is where most stemmed from. Had somebody told me prior to arriving at the location I could pre-check in and upload my drivers license etc I wouldn’t have had to stand in line for 20 mins. Regardless, that website check in experience is so bad I nearly left the store and didn’t return. After 30 mins of trying to get it to work (kept crashing, reloading pages) I had to get the staff to just check me in at the desk which took 2 minutes. Series of events to my horrible experience: 1) reserved a truck 3 weeks ago and then get a call the morning of my move that a truck isn’t available and I can wait 2 more hours or drive 13 mins one way to another location to get one (not the convenient location of the one by my house). I had people waiting to help me move that day that I had to make wait an extra hour 2) I get to the next location and there is a large line .. every person in line also was struggling with the check in process website/ app and not one was explained how it worked - delaying how we all had to check in 3) after I finally got it all sorted then the truck was fine and the return was easy, but my goodness that was the worst customer service experience ever. I truly hope somebody can sort this out. I’m so disappointed in uHaul and my friends warned me about this type of thing with them but I wanted to give them a chance…
Cody SI ordered 2 furniture dollies but they weren’t in the truck. The truck also smelled like cigarettes
Christopher BGreat experience
Steve BEvery time I get a uhaul from this location I am met with helpful staff, great equipment, and the clean and new storage units are quite a gem in this city!
Montana J | First ImpressionsGreat job staff you all do a great job thank you so very much for making my experience so great
Patti REasy online reservation process. Very friendly and helpful staff.
Paul WThis facility was awesome! Aryn helped us and the truck was well maintained. The security guard helped me drop the truck off — easy peasy! Thank you!
Elizabeth PTurning the key to start the engine was a challenge and stressful every single time I turned the vehicle on and off. Other than that it was perfect!
Haley BWe love this U-Haul location. Every time we’ve been there, the staff has gone above and beyond to help us. The facility is always very clean and brightly lit. I honestly cannot recommend it enough to other folks looking for a safe, inconvenient place to store their items.
CAITLIN B | First ImpressionsDenied me access way before hours of operation ended.
Naomi M | First ImpressionsYou guys are pretty kick ass, polite and know what you’re doing. You get people in and you get people out and that’s the most important thing in the business like yours.
Mitchell RGetting a reference seems like a bogus waste of time for out of state drivers. Anyone can obviously reference someone, but since people don't like to answer calls these days, it is a serious waste of time. I also booked a mobile pickup, but my order was not ready when I arrived. Very disappointing and a waste of time standing in line.
Joshua BNo gas in rental vehicle, told to go to a gas station to fill up. No gas on site. Team was helpful in doing the best they could to help me, but the equipment seems prone to sabotage by people looking to siphon gas / steal catalytic converters. This could be easily remedied with a fence, locking gas caps, and/or having gas on site.
Dana RRepair the equipments when a defect appears on them.
OLISHER NI appreciate that U-Haul gave me a call the day before to clarify where to pick up my equipment and change me to a better location that had everything I needed. This saved me a lot of grief on the already stressful day of moving. The people at this location were really helpful and went above and beyond to make sure I had what I needed and that my reservation was correct.
Allison FFriendly people
vladimir kThe employees were very efficient and accommodating both during pick up and returning the vehicle, we were very pleased.
Daniel L4 miles from two round and l hold the car l hour they charge me $71 the price for one hour rent $19 this is wired
Dinekeneh EThe online check-in process is not intuitive, takes too long, and made it harder for both me and the employees. Please fix it.
Marcus MThis was one of the worst experiences I’ve ever had at a business. The mobile check in felt like I was trying to get high security clearance to meet the president. The app was horrific and had tons of glitches. The folks at the store were kind but zero percent helpful with the HELL that was the mobile check in. Then the dollys I ordered were not in the truck and I still got charged. Then I go to move and GUESS WHAT!? The gas tank was on empty. Moving is hard enough, but U-Haul made this experience actual torture. I’ll never use U-Haul again.
Stephanie TYou guys are doing a great job just keep up the great job thank you very much
Patti REverything went so smooth. It was a very good experience
Thomas HThis location has friendly people working here and they maintain the grounds very well to keep it clean and organized. Never had an issue when coming here to grab or drop off items.
ADRIAN E | Overall ExperienceSo much turnover. The people that were there when I began the storage contract were extremely helpful and cared about the customers. These new people are rude and only care about the money...seems like that is what UHAUL cares about so my comments probably make you elated. I won't use UHAUL again and will make sure to let my community know about this so they can go to other spots as well.
Stephanie S | Overall Experiencestorage fees should be pro-rated based on actual use, and should not be charged for the full month if terminated prior to the end of rental period.
Larry BWent as I hoped which is always better than what I expect
Rockne HExcellent, friendly, customer service. Painless check out and check in procedure.
James SIt would be helpful if the gas gauges had more lines for 1/16 , 1/8 measurements. It’s pretty hard to guess the fill up amount. But this location is fantastic and Aimee the manager is great. Good job, ladies. My second stress free transaction at this office and with u-haul
Daniel PStick to one price and not add up More. I can’t refer or return due to the bait and switch tactics
Kim FThe whole staff went above and beyond to help me!
Susan RThe staff was excellent and very helpful. I only wish the trailer was easier to lock to the car.
Isamu TPrices are very expensive,I over full the gas tank and they said is nothing they can do,they charge me a lot just a couple days,I can't say anything about the service they did very well,but when people return the trucks we change a lot I'm not satisfied with the ridiculous prices this is insane.
LUIS Hso expensive for no reason. truck is already a lot of money, yet i have to pay for gas, sweep the truck myself, and then had to pay even more fees when i got there. so stupid
Summer DAttendant was super helpful!
NORAH SVery helpful and friendly staff at pick-up. Truck was spotless. Return was simple and quick. My best experience yet at UHaul!
Willie RFriendly service all around
Everett RThanks fast easy very helpful
DIMITRI S | First ImpressionsThanks for a great experience!!
Candice K | Overall ExperienceThe team was very friendly and helpful. They made the moving experience better with their nice and polite attitude towards the customers.
Miguel D | First ImpressionsContinue to support your staff - our agent was friendly & efficient - she was a pleasure.
Bridgid BThis location was excellent in every way. Outstanding and will recommend U- Haul service to everyone.
Robbie BAimee was great to deal with and equipment was in great condition
Dean HGreat service. My daughter will be using your services when she moves
Trino AHave more staff inside to help customers with rentals, products, etc. The current employees have too much on their plate.
Logan UExcellent service, especially with me being out of the state and my daughter dealt with everything in Portland. I so appreciate all your help and consideration. Lee Anne Roberts
Lee R | Overall ExperienceIt does not make sense to prefill information online only to have to repeat the same information over and over. Also having given my information online AND the giving a contact person and number as optional, I was told at 07:00 that I had to have TWO contacts that UHaul must call back at 07:00 or the rental cannot move forward. I will thoroughly research my options when I am in need in the future. To top it off the truck pulled to the right. This does not help gas mileage. Floor was dirty.
Dennis LAbsolute worst service I’ve ever had. They forgot the hand truck I ordered. Then on return they accused me of not putting enough gas in and tried to charge me for it. I checked in on the app and no where did it ask for my gas level. They were absolutely rude and accused me of lying. It wasn’t about the money it was about the principle of the matter. Every time I have been to this location there has been an issue. I rent all the time and it’s always great. This location is the worst in Portland!!
Brandon RBad mean customer service
eric p | First ImpressionsI was a hour late dropping off and they charged me for another day!!
clarence mThe clerk was wonderful her name is Paula she made the overall experience good.
Kelly NGreat service, and all the drivers were efficient and courteous. This has been one of the easiest moves I've ever done. Thank you!!
Thomas CPeople were friendly, very easy to deal with made hauling home in my 1919 Chevrolet 600 miles of breeze!
Jeffery PThis was a great rental experience. The staff were very friendly and helpful. The truck pickup and return were incredibly fast and easy. I will definitely be using this location again. Thanks
Jacob FAmy was amazing to work with.
SARA RPick up was scheduled last minute (got calls at 7am morning of pickup when I was unavailable). Also my original drop off / pick up times were not properly set up, and I had to scramble to fix it the day before the requested delivery. Staff at location was helpful, but the overall experience sucked.
Joshua JNothing to improve. Everything was good.
john fGreat experience and no hassle!
ZACHARY L | Overall ExperienceWe cancelled because we didn’t need the storage after all, not because of the facility.
Terah V | Overall ExperienceCory was great, fast, communicated well
James RMore parking for customers
William CNot a thing. You are doing great
Christopher CThese girls are the best... High 5 all day
JEFFERY KThe person who helped us out today was incredibly friendly and helpful. She made me feel taken care of and made the process so smooth and easy.
Ella TGive everyone a raise
Katherine CContinue doing what your staff does everyday. Giving the community and travelers great help and services.
KEVIN BWe did a quick trailer rental to pick up some furniture and the U-Haul staff made it a seamless process for a reasonable price. The equipment was easy to use and clean, and Aaron quickly hooked us up in the start and unhooked us at the end (despite the terrible weather). This is our second same-day rental from this location and both times we got done what we needed to do.
James FThe person couldn't find my name even though I had rented a van 3 seeks prior. It is also weird that you need customer photos and each time they rent. I don't like the idea of two different locations having two random photos of me. I don't think I will use uhaul again.
jennifer rPaula S. was beyond friendly helpful and made the whole experience of move in to the unit so easy. Please give her a special thank you for me! Give her a raise too!
JENSTAR H | First ImpressionsI have this experiene each time I rent with U-Haul where I want to rent a van for a couple of hours and the attendant advises me to keep the Van for the whole 24 hour period, and frames it as a safety issue. The clerk this time told me that vans constantly get stolen from their lot and that I would be charged the entire cost fo the van if this happens. Is this true? This seems unfair, even after a self check-in. I wonder if this is true. I also wonder if this is a predatory practice, not intentionally, because it burdens the customer with a van for longer than they wanted it for fear of being charged more money, when keeping the van may result in more charges due to the possibility of damage and late return if the customer keeps the van when they don't need it. This always rubs me the wrong way. I wonder if the attendants are instructed to say this. It makes me uncomfortable and is not a good policy.
Antonio BGas tank start was a little off but I didn’t catch. Put in 4.5 gallons for 7 miles of driving
Clay FTo the crew at the N Columbia Blvd location job well done. Your crew is kind friendly, helpful and enjoyable to be around. Good Job team 👏
KEVIN BThe manager is very accommodating and most of the staff (especially Bailey) are very cordial and helpful.
Aaron R | Online Move InMost friendly folks!
Nancy VThe team in the office are super and they went above and beyond to make sure we got what we needed.
David G | Overall ExperienceSuper convenient and GREAT staff. Thank you Aimee and company...
LISA L | First ImpressionsPaula was amazing! Great service and support!
sergio v | First ImpressionsGreat time dealing with all the staff.
Going H | First ImpressionsStaff was rude and contradictory of each other. I had one unit closed and then was locked out of my other one through my key card. Was unable to access my stuff until they opened the next day. Was forced to rent two separate u-haul vans on separate days because the elevator was broken and no one told me i’d be unable to get my stuff. The couch did not fit through the stairwell door way. When I asked if they could do anything for the inconvenience of making me pay an extra $50 to move the rest of my stuff on a different day they said No. The girl at the front desk did not know how to operate the system and had an attitude with me until her coworker fixed it for her. There was definitely nice people who work there but there’s an overall lack of organization and training. They even gave me attitude when I went back to the office to fix my card cause I didn’t use the broken intercom which I did try!
ZOE B | Overall ExperienceThe staff was friendly, although they failed to mention that there wasn’t a ramp at the storage facility. I had negotiate a flight of stairs in order to get my belongings into the storage unit which made it very difficult, had I known there was no ramp I wouldn’t have rented.
RODNEY M | First ImpressionsU-Haul Storage was exactly what we needed during a year of transition when we downsized from a much larger home. The location was minutes from our new place, the hours were convenient, and staff were always helpful and efficient even on busy weekends when they were slammed. They went above and beyond by calling immediately when I had mistakenly left the the lock in an open position, and made sure our unit was secure until we could come fix it. When it was time to move out, there was no hassle or elaborate paperwork to fill out -- just "one and done." We would gladly use U-Haul Storage At Columbia again should the need arise.
GWENNIS M | Overall Experiencethe service is excellent and the facility clean and well maintained. Thank you five stars *****
Jennifer R | Online Move InStaff are excellent. Very patient and helpful.
Inger C | Overall ExperienceI love this experience and storage available to the public
Jennifer R | Overall ExperienceThe lady there with short brown hair was very nice and helpful!
Jonathan L | Overall ExperienceWorked out really well
jesse r | Overall ExperienceThe prices could be better, but I did get my first month free with a trailer rental.
joseph w | Overall ExperienceVery good store! Aimee was excellent from start to finish! Will rent again in the future.
Jason K | Overall ExperienceThe lady that runs it has amazing customer service skills and is very helpful!
KIMBERLY B | Overall ExperienceAll of the staff here are incredibly helpful and the facility is well run.
STEVEN B | Overall ExperienceThe only problem that I've seen was when I try to call someone after 5 o'clock? Known whatever answer the phone.
Christopher T | Overall ExperienceVery aggressive with the survey texts. Received multiple text with little time between to respond.
Beth B | Online Move InI have called multiple times to contact the manager to get a refund on this unit. That I never moved into. How is 12 over the phone 3 different times that they had taken care of it?
Danae T | Overall ExperienceThey were easy to work with. Got the unit for a family member who didn’t pay the rent and I had to come up with the money but the people at this Uhaul location are the kindest and most helpful. They understood the situation I was in and did their best to help.
Joaquin T | Overall ExperienceGreat staff.
Chad B | First ImpressionsManager Aimee Doolan was extremely rude to me when I asked for a refund for being charged after I canceled the unit. Never got a cancelation email from her and told me it was “too late” for that, I used that unit for almost 3 years and paid on time every month and to have this last bad experience ruins the whole U-Haul experience for me.
GUILLERMO M | Overall ExperienceMy experience with U-Haul has been great. All of the associates are amazing.
LAKEISHA A | First ImpressionsAs always we had an excellent experience dealing with U-Haul. If I could offer one note of feedback that would be helpful, it would be that it would be great if the office staff could be more available to answer phone calls. There were several times that I needed to speak to someone specifically at that location and it's almost impossible to reach somebody there. If nobody answers at that location you're automatically transferred to the 800 number and that wasn't helpful for the things that I needed. That left me having to call repeatedly until somebody would answer and I could avoid the transfer. Otherwise we were very pleased with our experience and will of course return to U-Haul in the future.
STARR D | Overall ExperienceThank you for providing such a well maintained and clean facility.
Patrick B | Overall ExperienceThe only thing that was not stated: 1) You need to check in at a specific terminal each time you want to access the site 2) There was a rat trap in the unit which takes up space
Petr S | Online Move InI had issues with the latch on my unit and getting it locked twice.
Amanda S | Overall ExperienceThe facility is excellent in all respects. Aimee is very helpful and friendly.
richard s | Overall ExperienceAll is well.
mary v | First ImpressionsEverything was what I needed it to be.
Simon S | Overall ExperienceGreat service from all the personal
RICHARD A | First ImpressionsThanks for the free 30 days?
JASON N | First ImpressionsBailey was amazing!! When I arrived, I was feeling overwhelmed and stressed after moving across the country, but she was so kind, patient, extremely helpful, and accommodating. I wish everyone was as amazing her! Phenomenal customer service!!!!
Nia P | First ImpressionsThe uhaul online sucks but the in store rocks!
Mary R | First ImpressionsAimee was very helpful and offered me the best options for my self service storage despite being a quarter till to closing. She elaborated all the details, expectations of the facility, and was very professional though near end of shift moment. Thank you Aimee D.
ryan m | First ImpressionsThe staff was awesome, always willing to help!!
Timothy L | Overall ExperienceVery easy way to store my belongings. The venue is clean, easy to access, secure, and the staff is helpful. Great experience!
Rolando D | Overall ExperienceEasy check in process, only thing that wasn't good is no level access at the loading dock- not critical but would've been more convenient .
joseph w | First ImpressionsEasy access, very safe. Extremely easy move in and move out procedures. Would come back again if we decided to live in Europe for half a year again.
Manon N | Overall ExperienceThank you Aimee, Bailey and all the staff are knowledgeable, helpful and provide excellent customer service
susan b | First ImpressionsSome of the staff was great. But I also had issues with opening the door after business hours. My card or code did not work for months. I reported this multiple times and nothing was done. It took almost 6 months to get my accounts resolved.
James V | Overall ExperienceI would give it 5 stars but the location of the unit that I got was so far away from the loading dock that it took 10 mins just to go to it and back to the loading dock. Took me an extra 1.5 hrs just to unload ..
SCOTT S | First ImpressionsGreat experience, thank you!!!
Zac W | First ImpressionsYou staff is wonderful, helpful and super friendly. I recommend this facility to all my friends for their storage and moving needs. While I hope I don't need to move again for a while, I will be using this location for my future needs.
EMILY B | Overall ExperienceThese guys are way cool and they go above and beyond and if you need they'll go the extra mile for you and it's always been nice and clean and respectful I would definitely recommend
constance m | First ImpressionsOn my last day, offic hours and security were poor, but every other visit, things were exceptional. The store manager, Amy I think, does a great job.
Shannon D | Overall ExperienceVery good and convenient
WILFRED H | First ImpressionsEverything I needed. 0 stress
Connie F | First ImpressionsAimee at uhaul is amazing! So helpful, kind and goes above and beyond! She made our experience stress free and smooth! Thank you Aimee, you deserve a raise!
Christophe R | First ImpressionsMoving out was simple
stephen m | Overall ExperienceSean at Uhaul moving and storage on Columbia in Portland,OR was really friendly and extremely helpful on arranging my storage needs. From the size of unit I’d need for the amount of stuff I need to store, to waking me to the unit so I didn’t get lost throughout the facility.
Shawna A | First ImpressionsExcellent units, friendly staff very knowledgeable with customers
BARBARA W | Overall ExperienceI needed storage for just a short time, but my experience was great and the manager was amazing, give that woman a raise, she works her booty off and is always so kind to everyone!
STEFANIE G | Overall ExperienceThis is an outstanding storage facility, safe and secure. Well worth the cost.
Neil J | Overall ExperienceGreat service. Employee was incredibly knowledgeable and made the moving experience very positive.
Samuel W | First ImpressionsOut of all the years I have been renting U-Hauls never have I received a U-Haul with only a quarter tank of gas they've always been at least 3/4 and when I asked about it I was told that that's how it was returned. That's unacceptable and they knew it. How far can I go on a quarter tank of gas given the prices nowadays if I'm expected to move way across town I have to stop and fill up before I even get to my destination. I feel like I should be compensated for this. My rental should be free. And I called around to other U-Haul rental places and they all said they they sent out their trucks with nothing less than a half a tank of gas at minimum and also keeping the oil change and up-to-date in the trucks helps the truck. Instead it drives slow and sluggish using more gas. 5035365735
micheal t | First ImpressionsStaff is always pleasant and helpful.
Bruce N | Overall ExperienceSo far so good
NATHAN T | First ImpressionsThere were only two loading bays with no ramp ; only stairs. This seemed small for the size of the facility. On one visit I had to park to the side and walk up and down the stairs with my things.
Andrew J | Overall ExperienceExcellent customer service, very willing to assist no matter what the question was. You can tell managers and staff take responsibility for keeping everything spotless. If under you’re management please give the entire staff 100% rating on there excellent customer service. If also possible give them a raise so you don’t loose this term Barbara West
BARBARA W | First ImpressionsThe young man that helped me check in and get everything set up was kind and professional.
Cynthia M | First ImpressionsAimie was very helpful
Shannon D | First ImpressionsGreat customer service at this place. Well trained knowledge staff that helped come up to solutions to all my moving problems. The only bummer is how busy they were, because it was hard to get the local branch on the phone. But once I did, things worked out.
MANDA L | Overall ExperienceEverything was fine and what I needed in the moment.
Michelle N | Overall ExperienceI was so pleased 2 years ago I referred a friend this time if you want the best the cleanest the friendliest the most convenient I know the place. I helped her get in.thanks again.
Tracey B | First ImpressionsYou need to invest in new computers and better Internet service if you are going to push customers to do electronic self-service. We were unable to get your system of driver license photography to load on my iPhone via text or Internet. Very frustrating for your staff and for me.
Angus L | First ImpressionsUnfortunately the security doer was stuck open on multiple visits which just didn’t feel super safe. Otherwise everyone was kind and helpful and everything else was amazing.
alison t | Overall ExperienceHad trouble with paperwork had to do it several times, it took longer then I imagined.
VICTORIA H | First ImpressionsPleasure working with Aimee and her team.
Chris M | Overall ExperienceEasy to park and unload with the free carts
Manon N | Online Move InPicking up the U-Haul moving van went very smoothly. The person who helped us was very thorough and knowledgeable. They were also very kind throughout the whole process. The drop-off location storage unit took some back-and-forth communication to figure out how to receive our entry code, but once that was sorted out, it was very convenient and easy to navigate.
River V | Online Move InI arranged for a specific unit 1 week in advance. On the day of they rented it to someone else. I was forced to take what I could get. You suck.
Maerin W | First ImpressionsHonestly from start to finish, utilizing U-Haul for my move and storage purposes was incredibly inconvenient. Anytime I need assistance with something I was met with “we can’t do that”. This is a company issue- not a location issue. I will never use U-Haul again after this.
Athyna M | Overall ExperienceGreat facility. Whole building was bright and clean including the bathroom.
Ashleigh L | Overall ExperienceSuper laid back place, felt like home. My stuff was secure and stayed clean. I had leather in this unit and it did not mold which is a huge step up from the storage unit I had before at a different facility
AMELIA C | Overall ExperienceGreat Facility
austin d | First ImpressionsEveryone I spoke to was courteous and helpful. They went above and beyond. I would definitely recommend. Very clean facility.
Jose H | Overall ExperienceWhile I was checking in for my storage unit your employee almost got run over by a group of thieves that stole a car dolly from the lot this facility would be better suited with an entry code gate for car is going in and out it is in a high crime area of Portland
SEAN C | First ImpressionsAimee was very knowledgeable about the facility and its inner workings. She was able to quickly help me find what I needed while providing all options along the way. The security here is like none I have seen, I was impressed especially when comparing to other local storage companies. Great job!
joseph m | First ImpressionsI was impressed with the overall friendliness of everyone who worked at the facility and the grounds and storage unit where very well maintained, and clean. I felt very safe at the facility as well as my belongings. I can only rate up to 5 stars but U-Haul on Columbia is a TEN in my books!!
MELISSA G | Overall ExperienceThis is the most professional and well run location I have ever been to over my many years of moving, and I always utilize U-Haul so that’s saying a lot. Aimee is top notch and working with Trever was a great experience, as well.
James B | First ImpressionsThe cleanest public restroom ever
gracie w | First ImpressionsMade my move easy Thanks!
David Q | Overall ExperienceWill in your unit I was robbed of property's that went well over the cost of the insurance I put on unit for five thousand when I moved I ivoced my concern about the open celling you can climb from one unit to the next I was told that motion deters were up their no to worry only to find out that that were just now to weeks or so being in stalled after the fact my unit had been robbed
reubin b | Overall ExperienceEverything was great until I didn’t get a proration of HALF OF A MONTH OF STORAGE. Only company I know that does that and I have spent a lot of money between two storage units and renting multiple trucks a year. Will not be using U-Haul again.
Dustin L | Overall ExperienceThank you for your help!
Jocelyne R | First ImpressionsThe process to rent both a storage unit and trucks was easy. Returning the trucks and storage unit when I was done using them was also easy. My experience with this Uhaul location was during one of the most emotionally difficult times of my life so they made it bearable by making the rental process easy.
Montana J | Overall ExperienceMonique from Columbia Blvd was beyond phenomenal from the very beginning of me utilizing the storage units. There were dropped balls from another facility at the last minute after a 3000 cross country drive in a 26 foot truck. We had made reservations a week in advance for a big unit to store everything in the 26 ft truck we were driving from the east coast. We arrived as planned and met our hired workers at the facility to unload. However the Milwaukee,Oregon facility on Mcgloughlin blvd manager told us they did not have our unit available nor any extras with no explanation as to why as a matter of fact he was extremely rude and stressed and short with us and dismissed us…. It was late and we we were exhausted. I called corporate immediately and we had to keep the truck over night. The next morning Monique called back and immediate went into action. She planned everything and problem solved and rectified the situation . During the most outrageous time in the world (a pandemic) and not to mention there was a major total renovation at this property at Columbia Blvd uhaul in PDX . I was treated with compassion and respect and always very professionally. If there was ever a situation or problem I always was able to reach out to Monique and she would manage her team accordingly. I have had so many personal issues since my transition to Portland with the unexpected COVID pandemic . These situations affected me personally and professionally as well as financially. Not once did Monique or her team ever make me feel anything but valuable as a client. Monique has been extremely professional and showed extreme humanity through her strict diligence laced with upmost compassion and empathy all with a direct and firm respect for her guidelines. I’m so thankful for Monique making my experience wonderful despite all the chaos involved. Also in closing there was a new manager named Aimee at Columbia Blvd store who was extremely professional and kind and definitely attentive in doing her best to answer all questions and help me move out properly all while multitasking with other clients and employees who all needed her attention. She did it with a smile and great time management and a great girl by the name of Alesha next to her. My overalls experience has been met with great respect and gratitude for the team at Columbia Blvd under Monique’s leadership. I felt valued as a client and was appreciative for the grace given during a major transition in my life during my departure from the units at UHAUL.. I will always be grateful. Thank you..
Angel K | Overall ExperienceThe rental process was so easy, we did it all online. Everything was quick, the facility was safe and well maintained.
Sydney F | Online Move InSuper friendly and helpful staff.
Kristie D | First ImpressionsWould have liked access until midnight or later. Too expensive.
Leroy J | First ImpressionsNO ONE EVER answers the phone and the holding time is ALWAYS the same....20 mind. I shouldn't have to always walk in for just a question. Team tells different information. I should be able to remove and NOT be liable for a name on my contract, when I want to remove.
Michelle J | Overall ExperienceThe young lady who helped me was thorough and fast. Very easy to get a new unit. Also, first month free is huge help. Won't get storage anywhere else. Highly recommended.
valina s | First ImpressionsBuilding B loading dock only has 2 spots with no lift/ramp. Only customer usable ramp is on south side of building.
Michael F | First ImpressionsI will never recommend another storage solution other than this location specifically because of the personable staff, safe atmosphere, and ease of use. With Amie taking on more responsibility, I feel that this location will be even more of a success. I cannot say it enough, she is absolutely a patient, caring, and resourceful member of the Uhaul team!
Deborah K | Overall ExperienceLavina at Uhaul in Portland Columbia was very happy and helpful. I also was helped with bill Eric Jermaine airy. Your staff is a blessing thank you U-Haul
david f | Overall ExperienceFriendly knowledgeable staff thanks Bill
Jennifer R | First ImpressionsI had no issue with the storage unit I rented, but the extremely rude staff and bad customer service at this place ruined the whole experience for me. This is why I decided to move out and take my business elsewhere.
LOTI W | Overall ExperiencePlease make ramp to enter the building next to unloading zone
Jenalee P | First ImpressionsThe access cards had frequent issues but otherwise everything was great
Caleb R | Overall ExperienceThe employees at this location refuse to wear masks, which is illegal and irresponsible, and they’re very rude about it. I don’t feel safe there.
justin k | Overall ExperienceEmployees are very efficient and great service
PYPER M | First Impressions1 entry door often malfunctioning, required card swipe every time to open 2. Parking spots adjacent to storage door were always 3/4 full of stored U-Haul trucks and employee personal vehicles 3. Moved out within hours of monthly date, yet was charged for the entire next month ($247 !!). Asked office staff, who shrugged and made a sarcastic remark.
David E | Overall ExperienceLaVina was incredibly courteous and helpful.
patrick c | First ImpressionsThere was broken glass and liquid spill which we reported but in the whole time we were there, nobody came to clean it up. We had to walk through it to get to our unit with each load.
Shawna G | Online Move InA very good and straightforward operation. All of the workers that I encountered were on task and helpful. The facility was clean and well maintained. Of special note was an older black woman perhaps n her 30s who seemed to be key to that world running as smoothly as it did. But, I never had a bad employee encounter. Thanks to all who work there as dealing w/a public who are in transition can not be easy. Finally, the homeless are thick on the ground in that part of Portland but I was never troubled by them. A good clean operation
labeck l | Overall ExperienceAccess card had to be replaced every visit, meaning my access hours were limited to office hours. So Sunday morning at 6am when I'm trying to access, but I can't? I am not going to waste 3 hours waiting for access.
Andrew J | Overall ExperienceFacilities at extra space storage are much nicer and more convenient all around. The pathway leading to the u-haul storage is busted and makes it extremely difficult pushing storage carts in and out (your items may fall off and become damaged) lighting could definitely use improvement and there’s barely any parking seeing 9 or so spots and at least 3 always seem to have a u-haul van in them that’s not in use. When I was late on my payment I called when I finally could make a payment and when I went to access my storage unit it still had a delinquent lock 12 days later and the employees working there all seemed to have attitudes and tried to get snarky and says they remove locks when people pay (which I had many days following my needing access to my unit which put me out more time than I anticipated) all around would not recommend for anyone looking for a good storage space experience definitely take notes from your competitors they’re doing things right. DO BETTER!!!
Sephina S | Overall ExperienceI am just thankful and grateful that God placed you here to be as helpful and resourceful and on such a short note I appreciate all that you do and all the help I have received so far. Thank you, Pastor Martin
michael m | First ImpressionsI Would appreciate it , if they answer the phone inside of the store!!!! And not send all the calls to corporate…. The wait time is Too long, Thx
trina w | Overall ExperienceGood things: most of the hardworking, kind staff, well lit, well, maintained, very secure. Bad things: elevator that breaks down, door to unit that is broken, my card not working to let me into the building, and most of all, that I am somehow paying for all of September even though I moved out on September 4th. Really bummed on the lack of prorating. Also, often hard to find someone to help you when you need help.
Nora H | Overall ExperienceWe had a storage unit and rented a cargo van, there was confusion with the return of the cargo van, they didn’t properly check us in so we were charged twice, but it has been resolved.
Izaak S | Overall ExperienceThe staff, especially the manager on Tuesday, are outstanding!
David S | Overall ExperienceI had a good experience. They were helpful.
Denise A | Overall ExperienceCheck out was extremely easy.
Jason W | Overall ExperienceEverything was smooth and easy. The only complaint I have is online I ordered a 1st floor but when I got there it seem like my order was never placed then I was put on the second floor. But friendly helpful staff. I would use this again in the future if there was a need to.
James p | Overall ExperienceThe gentleman I believe Tyler or he we so kind intelligent informative polite and courteous gave me a map to get to my unit got me checked in and on my way without incident by far one of the best experiences I've ever had with a storage facility in my life whatever you do keep him he's the best thank you thank you thank you blessings blessings blessings
Valarie S | First ImpressionsThe guy who helped me was a total jerk who was telling customers they shouldn’t wear masks because masks don’t work against Covid (which is not true). The storage unit itself was full of garbage that I had to take to the dump.
justin k | First ImpressionsA written instruction about needing to check in to the building before opening the door would have saved some time and prevented me from needing to into the office for assistance
Taryn J | Online Move InOnly issue I had was not knowing that it was a certain box for access and that green tags are easily removable to get into storage. I had to go inside and wait 15 minutes in line as again there was only ONE person working the counter again.
Rayline B | Online Move InGuy who handled the check in wasn’t particularly pleasant to deal with. Everyone else was great though.
Stefan P | First ImpressionsTyler at the Columbia location was amazing he totally helped me after the call center messed up and made the trip alot better.
Carry B | First ImpressionsExcellent customer service and location
Jamie L | First ImpressionsI have an access code not a card to swipe This location seems to be unclear on how access code works, I entered my code to check in at the center key pad as directed, however system denies me access to the sliding door and regular door when I enter my code there FIX this problem. I came by at 7:03 pm on 7/10/21 and because of this was denied access. Someone had a door propped open with a fire extinguisher so I was able to enter the building, this is obviously a safety issue this site needs to address. However they likely did it because after 7 pm their access code did not allow them to enter through the slider or door.
Linda H | Online Move InGeneral Manager Cassandra was very helpful throughout the process. She helped make our move easy and seamless.
Andrew H | First ImpressionsI was very disappointed with my experience dealing and travelling with U-HAUL. When first receiving my truck and trailer, I had to travel more than an hour outside of my desired pick up location. When picking up the truck, which was at a different location as the trailer, there was no Staff at the location and I had to run through the pick up procedures with someone over the phone. I had ordered a dolly and furniture blankets to come with the truck. I was told over the phone “yeah so we don’t have any of those, so you can call another dealer to try and find some”. Once I drove the truck to the location of the trailer and hooked it up it was realized that the trailer lights did NOT WORK. The process of fixing this issue caused my wife and I to delay our international travels by an entire day. After 3 hours of being on the road, the ENGINE LIGHT came on and the truck began to OVERHEAT! Roadside assistance was contact but did not respond. After checking the truck engine I found there to be NO COOLANT. I then had to buy 2 1 GALLON containers of coolant to reach the full line. After reaching our destination uhaul N Columbia Blvd. Portland OR, we were greeted by LAVINA who was the only helpful staff member we were in contact with. Our trip was a disaster and at times we felt unsafe and unsure of if the truck was safe to drive. Through contacting the company via 18004684285 I have not had any explanation of the unprofessional nature of this company
Ryan P | First ImpressionsConfusing how to use the various door keypads to gain entrance. More information could be provided on check in instructions. Concerned about only 2 spots to load and unload from for such a large storage facility.
Jeffrey F | Online Move InIn the face of an unprecedented pacific northwest heat wave the staff was extremely patient and kind.
Connor S | First ImpressionsExperience was great. Easy to book, easy to access. Only downside was that our storage unit had no light in it, which made navigating it difficult.
Zach F | Overall ExperienceI really like this rental facility and storage. Staff very helpful. Loved the promotion of first month free with truck rental. In the future I would design the access ramp to be able to back in the load from the u-haul truck easier rather than the ramp that switches back. Could be designed even better.
Susan W | First ImpressionsMy code that was sent to me through the digital process didn’t work so I had to get a card, but everything else was smooth!
Janani B | Online Move InSuper friendly staff.
Bruce N | First ImpressionsThe staff at N Colombia went above and beyond any service anywhere including restaurants service. They were all so helpful and informational and made us so welcomed moving here from California. I recommend them to anyone and everyone. 5 stars to all the staff at this location. Moving can be stressful but they made it such a smooth transition .
MAJESTA B | Overall ExperienceThank you
Zurabi S | Overall ExperienceThe staff was very helpful and kind. Thanks for making us feel welcome on our first day in Portland!
Jessica M | First ImpressionsThe only negative to my experience thus far is that when I need to call them and ask a question I can never reach anybody at this location. I always get transferred to the 24-hour toll free number...
STARR D | First ImpressionsGreat customer service! Friendly Informative staff. After hours and alarm system convenient. No complaints. High recommendation.
Valina s | First ImpressionsI am extremely disappointed with this location and U-Haul it self for many reasons. I went with U-Haul for my most recent move and spent quite a bit of money on this company. To start with the employees at this location were rude u helpful and just plain lazy. They didn’t accommodate for me at all. Spoke to me and my bf in a rude manner. Wasn’t the least bit helpful with my questions that I had instead told me I will find an estimate the day I pick u up truck. Not to mention moving yesterday offered no help when I had to go all across the storage building because they had an opening that was closed where I can drive up to take my things this company just needs to do better especially the employees
Maryellen T | Overall ExperienceAs of the morning of my move I had 3 storage units reserved . When I showed up we had 1 storage unit waiting for us. The location blamed the scheduler. Either way this was unacceptable.
mike m | First ImpressionsLaVina (LaVonda?) and Tyler, and the rest of the crew did an excellent job at customer service, and at being very responsive and helpful. Thanks!
Carole G | Overall ExperienceAverage is because you can't reach them by phone but when you come in there's 4 guys standing around twiddling their thumbs. Average because I was given a u-haul van with a cut gas line, forcing me to come back, change all my plans. Was told that the vans continually have cut gas lines but the facility is apparently too cheap to put some extra security/walls around it despite the loss in vans and a poor customer experience. I came here because the reviews were good so I definitely hoped for better.
Stefanie W | First ImpressionsWe got stuck in an on-site elevator. :/ not fun at all.
YAZMEN W | Online Move InWe had a good experience. We are moving close to that area and needed a storage space. My wife and I drove to see what the actual 5x10 looks like in person. It was nice having the display units in the lobby to look at. I can't remember the name of the person that helped us but he was pleasant and helpful. We got what we needed and it was easy. Thanks
Chris B | First ImpressionsGood job ! Thxs
MARIAN S | First ImpressionsHelpful from start to finish
SUSAN D | Overall ExperienceCustomer service was excellent. Gentleman behind counter was patient and excellent at his job. He needs a raise.
Sabrina H | First ImpressionsI haven’t talked to Anita (Columbia location manager) yet, but I remember her from Powell location. She is a top notch employee which makes this review unfortunate .However, her new male employee (heavy set with glasses) was slightly rude, a bit abrasive and his way of expressing “the way it is” was offensive. It was as if my business was in question or not wanted. I was told over the phone (great customer service btw) first month free if I rent a 1-way Uhaul and in tandem with my storage rental. When I showed up in advance see the unit and do paperwork at Columbia I was told I do not get the first month free since I didn’t show up with the moving truck (scheduled with a cc for later that day) first. That seems to be a trust issue with bad customers. I have a history of positive business already in the Uhaul system so to not receive the offer I was told, even those apparently it will be the second month IF I show up with a rented truck for drop off. Then, when I picked up my Uhaul as scheduled later and told the Clackamas location manager he said the guy not honoring the deal (at Columbia) without the moving truck in my possession was ridiculous. However, he then told me that the truck I was renting couldn’t be a 1-way because Clackamas owns the truck. I was never told by phone reservation or Columbia about any possibility that I would incur more miles to return back to Clackamas because they own that particular moving van. In short, my plans to move got set back 4-6 rearranging my move because of the above situations there were more potential out of pocket to rent both the storage space and Uhaul. Frankly, I would have cancelled if it wasn’t for needing to move quickly and my cc already used for reservations with Uhaul. Not a memorable experience at all.
Rod B | First ImpressionsI want to let you know that AJ needs a raise he went above and beyond to an excellent service. He was always there to answer question and helping. I would highly recommend this place to everyone. I give this place a 10 star. The only thing I would change is when you walk in the storage area it smell like a nursery with all the baby things in front door area. But the service is amazing.
Carolyn P | Overall ExperienceThe first time I saw the facility I asked the guy working about it, and he was very helpful and knowledgeable. Because of his kindness I went back to rent a unit. The woman working the desk when I went back was very dismissive and condescending. It was obvious it was frustrating for her to have to answer any of my questions or to give me any additional information except a "yes" or "no." (The man working with her was from another facility and not familiar with this one, although he was the one helping me). We finished the paperwork, and he told me where I was supposed to go. I asked about the free lock I was supposed to get for registering online, and the woman flippantly said, "It's in the unit," as if "Duh, how did we not know that?" I wasn't familiar with the building or how to get in, but they gave me a card and sent me on my way. I drove over and tried one door. The door opened without the key, so once inside I tried to find my way around. I was lost and confused. I walked back to the main office. The guy told me, no, it was another entrance. The woman said rudely to him, "Give her a map," as if he were stupid. I asked him to please walk out and SHOW me the correct entrance. He kindly did. I then walked back to my car and drove to another entrance. The door opened without the key, but I was still lost. Somehow I found my way to my unit upstairs, but the door wouldn't open. At this point I was ready to cancel the whole thing and just ask for my money back. I was almost in tears. Why couldn't they have just walked me over and shown me around this facility? I went back downstairs, and there was another woman unloading her car. I asked her if she was familiar with how this worked, and she took me back and helped me get in the door to my unit (the door was "locked" with a plastic tie that ideally needed scissors to cut off; the other customer tried using her key to "cut" the tie. After 5 minutes, she was able to get it off. We opened the door, and there was no lock inside. I walked BACK to the main facility, and the man gave me a lock. Then I went back to the unit to unload boxes from my car. The entire experience was upsetting and frustrating. The U-Haul workers both needed to learn customer service skills. The unit is fine, and I am happy with that, but that rudeness affected me for the rest of the day.
Terri B | Online Move InAll of the staff I encountered were extremely helpful and courteous. the phone, regional dispatchers on the other hand....
David E | First ImpressionsJosh was extremely helpful in renting a new storage space to me and his co-worker, who's name idk, helped me rent a truck, which saved my day! Thank you!
Jameson H | First ImpressionsI only needed short term storage for my valuables while the forest fires threatened my home. Your kind offer of 30 days complementary Storage worked out perfectly for me. Thank you very much.
Kjell R | Overall Experiencewe ended up leaving and not using storage facility
Jerenai L | Online Move InI moved to Portland to take care of my mother and my property was an estacada and my property got burnt down two days after I rented the storage unit so I didn't have nothing to put in it and the day I came into it closed out the storage unit it still tried to charge me I never used the unit once and it was it was open the day that they needed it to be open still trying to charge me I'm headed disaster in my life and two of them and they're still trying to charge me money and I didn't even use the facility
lawrence h | Overall ExperienceThe ramp coming out of the storage facility closest to Columbia Blvd. is quite steep and a couple times we even lost control of the furniture cart and had it go down the ramp by itself and some items fell off. Also, the parking/loading area near the storage facility is too tight: the spaces are small and there's not much room to load and often the spots are full of cars from other uhaul customers who are not loading/unloading to the storage units.
Jessica R | Overall ExperienceDavid & Christa(sp) were a pleasure to work with and very attentive and efficient!
Robb H | First ImpressionsIt was stressful not being able to complete the move out process on the website. I really appreciate the people that I talked to over the phone that were able to assist me when the website wasn't working.
MacKenzie G | Overall ExperienceI had to evacuate my home due to the fires. Your offer of a complementary one month rental is very much appreciated.
Kjell R | First ImpressionsFinding my way around the building the first time was extremely confusing. A map of some kind would be useful.
Anthony L | Online Move InRates are high,
Herman B | Overall ExperienceThe girl that helped me check in was the most amazing person. She was so kind and helpful. She really went above and beyond to get us settled and make sure we had everything we needed. I wish I could remember her name because she deserves all the kudos in the world! Please look up the records if possible and give her the credit she deserves!
Jodi J | First ImpressionsThank you
Charity J | Overall Experiencefriendly and helpful
kenneth m | Overall ExperienceUsing Uhaul storage at Columbia Blvd has been great. The people were great, finding me a unit (calling when one opened), and getting me set up. I like everyone I've interacted with at that location.
PATRICK T | Overall ExperienceI just wish I was pro rated on the 1st when I moved everything out of storage. If I had moved everything out one day before I would have saved $90
ZACHARY B | Overall ExperienceThe ladies that worked on Sunday were so friendly and helpful! Renting the truck and storage unit was a breeze.
sadie b | First ImpressionsI'm very bothered that your employees were not wearing masks. Not even an attempt to have them around their necks. Nothing. No masks. No signs with any policies on wearing masks. Not on the store, and not in the storage facility. I'm rating my overall experience based on this fact.
THERESE G | Overall ExperienceWould’ve preferred access later than 7pm if not 24 hours.
Ayrian Q | Overall ExperienceTHE FRUSTRATING: 1) Access code was clear & rcvd quickly, however it was nearly impossible to locate my unit with available signage. No unit maps posted in storage area. Had to visit office for help. They gave me a paper map--so not at all contact free. 2) We moved a completely full 15' truck--furniture, boxes. The access to my unit was up a winding ramp and through 2 regular size doors which were difficult at best to prop open. The location has many dock doors, all locked and unavailable for customer use (I was told by office). Told it was a "liability issue". Moving up that ramp was a bigger liability issue IMO. Took 2 hours to load truck for long distance move and 4 hrs to unload to storage. THE GOOD: 1) Staff was friendly. 2) Unlimited, free use of moving "carts". 3) Building & unit were clean and well-maintained 4) Free filtered water available in office. (No bottled water available for purchase). BOTTOM LINE: It would have been much easier to have access through dock doors. I mean, what's the point of their existence?
STEPHANIE W | Online Move InFriendly customer service! I'm very satisfied with my unit!
Linda J | First ImpressionsPutting indications on the floor or the walls to show number indications. Or maps, placed in multiple areas with a "you are here" dot. The people and the price were great. I loved the first month free with a rental. Getting lost isn't fun
jordan s | Overall ExperienceStaff was excellent and kind every time I interacted with them. David was especially nice and found a unit that worked best for me because I have rheumatoid arthritis.
Carol R | Overall ExperienceThe people are friendly and courteous. My only complaint is that the person I originally spoke with and made agreements with, over the phone, failed to note the arrangements/agreements so that when I arrived to pick up van the person at desk had no idea and though I was 'in the system' the details of time/days and mileage were not. Thankfully the clerk was unruffled when I pointed out the difference between her contract and the agreement/arrangement made previous day over phone with the manager. She called manager and got everything straightened out. However, it was a bit disconcerting that had to take time to reiterate what had previously been planned/agreed to on phone.
susan l | Overall ExperienceGeneral manager was a nice guy he’s a complete a hole
Michael L | Overall ExperienceI enjoyed the professional customer service experience. Mr. David Reynolds was a superb agent and very friendly, helpful and courteous .
Michelle J | First ImpressionsLooking forward to when the construction is complete 👍
Joel D | First ImpressionsThe facility is clean, but access to storage units is difficult.
Robert S | First ImpressionsMy whole day started off rough, Only to find my self standing in front of Amanda Echols, My whole day changed i found Amanda to be very professional,and knowledgeable i am a very satisfied customer.
richard g | First ImpressionsEveryone was pleasant and professional. THANK YOU! THERESA!
theresa w | Overall ExperienceThe staff was extremely friendly, helpful and knowledgeable. They help me make the right choices in all aspects of my relocation. The staff in Indianapolis Indiana was also on top of their game.
Laquila H | First ImpressionsI've been waiting to move in for a while but love clean heated units, moving out of one storage place (no name) due to my stuff getting wet high prices, very excited. Thanks uhaul....
Tracey b | First Impressionsunit is 2 blocks from a steep ramp. Electrical cords you cannot roll a cart over. No mattress cart, high lift blockedmain hallway couldn’t be moved, dusty, dirty, no self access need employee to open
McKenzie H | First ImpressionsYou guys are very friendly and blessed,your manager is very good at what he does.Stay with him !
Fie W | Overall ExperienceEverything went perfect I had a good experience
Michael L | First ImpressionsThe staff were friendly and efficient
MATTHEW W | Overall ExperienceThanks
Terry S | Overall ExperienceEasy to access and the carts for user needs were a god send. thank you so much.
dennis w | Overall ExperienceThere was a young Lady there whom was very thorough and outstanding in getting me setup and explaining all the info that I needed.
theresa w | First ImpressionsEveryone in the office pooled their resources to solve a confusing situation. I ended up getting exactly what I needed.
Terry S | First ImpressionsThey were super helpful, flexible and great!
Cynthia P | Overall ExperienceCommunication issues. I would ask someone when the delivery was set to arrive and then they would just say that the driver would call me. I had to call 3 times in 24 hours to know when box would come
Guthrie S | Overall ExperienceFriendly and helpful staff. My order (ubox and pickup truck) were set up and ready when I arrived.
Ada D | Overall ExperienceFriendly, great communication, fairly quick, easy, recommended!
michael g | Overall ExperienceI had an excellent experience with all Uhaul facilities that were contacted for this move. All of my goods made it across country in perfect condition.
Maureen F | Overall ExperienceGreat location and even better staff. Most of the locations are all the same the staff is what sets them apart and I would definitely go out of my way to go here. Very accommodating
Chris H | Overall ExperienceHorrible
Rachel R | First ImpressionsThe entire door of my Ubox being torn off and as a repercussion, my items sustained significant damage that falls on my insurance. Insurance should not be responsible for company negligence.
Jamie M | Overall ExperienceWas impressed with Olivia. The girl who delivered the Ubox to our new address
Daniel G | Overall ExperienceUbox so not all apply. Never went to facility. Staff were phenomenal and made process easy. Would definitely use again and recommend to others.
Jennifer H | Overall ExperienceI rented a UBox and hired movers to move my stuff. I wound up breaking a sweat and moving my own stuff because only one guy shoed up for the first hour. Waste of money. Should have done it myself.
Kristen B | Overall ExperiencePleasant experience.
Eloy R | Overall ExperienceI could not be happier with my U-box experience. My box arrived promptly in ATL and was moved safely to Portland, OR. I have opened all of my things and everything remained undamaged!! Thank you!
Brittney V | Overall ExperienceExcellent
Miranda N | Overall ExperienceI did not go to the facility. I am rating my experience. I had a pod delivered and picked up. The delivery driver was excellent. Coordination was excellent also. Especially since it was around a holi.
Michelle S | Overall ExperiencePoor communication with management.
Justin H | Overall ExperienceService was quick, prompt, and helpful. Would recommend!
Hunter C | Overall ExperienceNa
Samantha R | Overall ExperienceGreat
Joshua M | Overall ExperienceI had a Ubox so not much of this survey applies. However, the local staff were always great and the lady that dropped my Ubox off was awesome! They were also awesome when I came in to pick up stuff
Arnita T | Overall ExperienceNo call when box arrived. Delivery error resulted in a week of double rent. Had to pay for movers on a day no box was delivered. Had to then move unassisted. Los hundreds $.Only 50 dollar compensation
Caitlin M | Overall ExperienceNice people but unwilling to reimburse me a NSF bank fee after taking money out of my account for a Ubox that I had closed out weeks prior to the transaction. Totally their fault.
Jenifer H | Overall ExperienceGood
Gary B | Overall ExperienceEveryone was very nice and professional with me there! Amanda, A.J. and the General Manager were super great! I would for sure go back to them when I need to move again.
Jonathan K | Overall ExperienceUsed storage boxes -- drive up bay made getting items in and out of storage boxes very easy. If did not live 20 minutes away would have kept two boxes over the single storage unit now using.
Rea x | Overall ExperienceI was very happy with the facility and the staff at the U-Haul on N Columbia. They accommodated me for a big move into storage and then a big move out, involving large semi trucks in their lot.
denise d | Overall ExperienceNA
Nichole W | Overall ExperienceStaff was very helpful and friendly
Josh M | Overall ExperienceGreat experience!
Brian S | Overall ExperienceI did not visit the facility. My Uboxes were delivered and picked up by Aimee. Aimee was on time, professional, and friendly. She deserves a pay raise!
lori c | Overall ExperienceRented a UHaul pod to be delivered to Arizona and then delivered to our home in Oregon.. Worked well and the service from UHaul was fantastic at both ends from delivery, transit and pick up!
Francine M | Overall ExperienceWe had a good experience with U-haul.
Vanessa W | Overall ExperienceEverything seems to be in order. No complaints here.
phillip h | Overall ExperienceMichael gave me the most clear and thorough instructions and tips I have EVER gotten at ANY uhaul facility. Thanks man!! You rock!
Hannah L | Overall ExperienceU-Box delivery staff was communicative, friendly, and reliable.
Erin V | Overall ExperienceMost staff was abrupt and not friendly. The day we checked out, after a year there, the manage seemed annoyed that he had to help us. He was working on a car in a garage and was not in the main office
chris f | Overall ExperienceWe did not use the storage facility, just had our U Box delivered.
ELIZABETH Z | Overall ExperienceDidn’t go to facility but staff dropping off and picking up box were communicative, professional and nice to work with. Would use this service again.
Bethany C | Overall ExperienceI had a problem with the truck I rented, someone had drilled a hole in the gas tank. Matt was extremely helpful, he went out of his way to help!
pedro f | Overall ExperienceEverything went smoothly with our UHaul Box.
diane s | Overall ExperienceBadly undermanned. 1 or 2 people to attempt to serve 6 or 8 people, each customer taking 5 to 20 minutes is inexcusable.
christopher t | Overall Experiencethank you!
NATALE N | Overall ExperienceDriver was super friendly and gave me some good restaurant recommendations in the area. Thanks!
Elizabeth P | Overall ExperienceAimee stayed late just so she could deliver our ubox to us at a convenient time for us. Really appreciated the personalized service!
Kaerli C | Overall ExperienceHorrible customer service via phone. Never went to actual location, but had to deal with staff for UBox deliveries. Drivers were great. Office staff not so great, and that is when you can reach them.
Marcus A | Overall Experiencereview
richard W | Overall ExperienceThese guys are great.
marty m | Overall ExperienceThe only reason I gave 4/5 was because when I first started having my stuff stored I was being harassed by you guys for my bill being past due. Calling once a day to remind me about my bill.
Brent T | Overall ExperienceThe Uboxes were supposed to be delivered to the Uhaul on Highway 99 in Vancouver. No one informed us that the delivery address was changed. I was not able to talk to someone to speed up the delivery
nathan n | Overall ExperienceThanks!
Timothy P | Overall ExperienceThis uhaul was awesome. Not only was the ubox useful and affordable but the customer service was AMAZING! They called a day ahead of time, were very friendly and very timely!
Kezia D | Overall Experience