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howard sCustomer Reviews for U-Haul at Candler Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was overcharged a late fee when the trailer was picked up at 1pm and returned at 3:30pm the same day. When I brought this to the attention of the reps I was met with hostility and ultimately being berated and cursed at. I simply wanted what was fair and a refund for the overpayment they charged me. I ultimately contacted customer service who assured. But even when on the phone with customer service the rep called and got an attitude because I was reporting her behavior to the representative to file a claim. I usually don’t even do ratings, but this was unprofessional behavior. I understand people may have bad days, but do not bring that to your place of employment especially when you are in the customer service business. Needless to say I won’t be returning to this location in the future.
Lionel NThere was only one person there. The truck had not been put in front of the office for my inspection or the Uhaul to look over the vehicle to itemize any existing scratches. I had find the truck myself. I had to wander around the lot looking for the truck. It was filthy. It was squeezed between other trucks. Please follow up with an email from your company. I want to make a complaint and attach photos
Declan KThe Manager was super efficient and professional. She deserves a raise
Nicholas JI feel totally cheated… I will be contacting corporate. I was told I HAD change my reservation from a smaller truck to a bigger truck because my reservation to keep the truck was over 8 hours! That’s was false information. These people are money hungry and on top of that they charge me for a dolly i didn’t even use.
Jessica LCustomer service was excellent! I had no problems, the trailer was there and it only took us 10 minutes to do everything.
JENNIFER NWoman behind the counter was amazing there was an extremely unruly man and she kept working and treated him with respect even though he was just horrible to her and all employees
Nancy KGet more help. The wait was very long with only one person behind the register it was horrible
Darrell PThis location needs to improve on customer service. A must!
korega zMs.Zhanae the store manage, let me tell you is a God sent. She listens, take her time with you and caring. Thanks so much 🙏
keisha mEveryone is doing an excellent job.Please keep it up
SUZZETTE RZhanae the manager provided outstanding customer service to me on 4-25-26, Also, she knows her job very well. I had a situation upon checking in the matter was rectified. I was extremely pleased with the way she handled my reservation. (reservation 24709589) Five Star review from me.
Angela Fthe mgr was a hard worker
pennington gGot to drive a brand new van! Excellent customer service and very clean!
John MThe truck was dragging and jerking real bad. Tires are balled
Sheena HThe customer service was fairly poor unfortunately. I was grateful that they were able to accommodate a last minute booking. However it was not the most pleasant experience and I was overcharged, but the hassle of refuting it wasn't worth it
Mason MThe lady that rented my truck was amazing
Ronnell RGreat team, very friendly, good engagement, thanks to everyone there very help will recommend and return if I'm ever moving again.
John WMore workers because it can be busy at this location
ANDRE JThe truck signals did not work, the mirrors would not move. I had to travel 400 miles with no signals and mirrors that would not adjust.
Doylia S👍🏾 U haul was great
VICTOR RImprovement not needed
Jerome JVery professional
Deborah SIt was a pleasure meeting SaRi and Ken and doing business with them at Uhaul on Candler road. Customer service was top tier and that's what look for when doing business. I'll definitely be back to this location when the situation presents itself. 5 stars 🌟
Lequila MSmooth return process. I was in and out in less than 2 minutes.
Angeline GThe van wasn't clean but I went with it.
Christopher MBad old truck broken side mirror
terrionna whi , everyone the UHAUL have a good customer service, they are truck was cleaning and disinfected. Tahks
MIGLANSO ADrop off was complete trash! If you all know your closing please make other arrangements so people can easily drop off your keys. This lock box is of no help and it’s highly irritating because I have the app telling me to expect a text but yet none!
Shea AAnother great experience with this location representing the haul corporation. The equipment was in great shape and clean. The staff were polite, considerate, and very helpful. This is an awesome place to lease a uhaul truck from. Thank for an amazing experience, nothing like great customer service wherever you go.
Larry BThe young guy was fast and very helpful
quateria pLousy customer service. Equipment mot well maintained, Bad experience. Will not use again.
Charles HShekeithia was amazing help. She went above and beyond to get us set up with our trailer and made sure we had everything we needed.
Caroline VTo inform the extra charge in advance for the use of cargo vans.
PHYLLIS MVery courteous and helpful staff. Equipment in tiptop shape. Overall great experience with this location.
Larry BNeed more agents working
KEITH REl personal que me atendió actuó de forma excelente
Edier MThe young lady who checked me out was very professional, and fast.
Solomon WKeep up the good work !!!
LEROY BAwesome services
Tanmaya SExcellent service.
ISIAH SPlease make sure your cashier's are more knowledgeable about information there giving out about the rentals
BRANDI SThe staff was extremely helpful.
Danny FThey need more workers at this location
ANDRE JGreat customer service at this location Great prices as well !!!
Jean DNa
DEPHANIE HHire more people like the lady who assisted me.
MILTON WThis is a very busy & efficient location, great management. But a third check out terminal in the store would be helpful for faster service.
MARLA Knever consistent with the right price or mileage they say you own nothing , but 30 minutes late they send you anther bill.
KATIE GOver all i was satisfied
Catharia BI called was hung up on the truck I was given had the check engine light on and gas cap light was charged way more than advertised
LATOYA SIt was nice and clean in the cab portion not the back of the cargo van. But their customer service was excellent. Would refer and go back to this location.
PERONCIA SThe personnel were kind, knowledgeable, and helpful.... which is why I would recommend a friend to this location.
DONNA HStore manager Zhanae and her employees has great customer service
Nathan TThe service received was great. No issues with the equipment.
DARCELLA NThe customer service was great, but the truck was a piece of junk.
LAWRENCE PThe girl at the front was extremely nice and helpful!! The U-Haul was very clean Con: Smelled like weed, thought the smell would leave if I rolled down the windows it didn’t. Returned before closing 7:50, but no one was there hopefully I won’t get an after hours fee.
TERENIA P