Customer Reviews for U-Haul at Candler Rd

Rating:

1.0

The male customer service representative in the blue shirt, who was working outside, was extremely rude when I asked a question, yelling at me without any reason.

Rating:

4.0

I wish they had more inventory, they was out if 20’ trucks, but I didn’t have a reservation either. But the service was fast and friendly. In and out all 10’s

Rating:

3.0

I was not informed that there is a mandatory 'safemove' insurance option for cargo van rental at this location. It was not pointed out while making the reservation nor by the front desk agent. I didn't notice until checking out. I've filed a dispute and expect to hear from the manager.

Rating:

1.0

I was treated very poorly. i HAVE ALREADY FILED A COMPLANT WITH YOUR cOPORATE OFFICE

Rating:

3.0

I feel like I was over charged for renting a truck for less than 4 hours.

Rating:

5.0

When I turned the truck to the right the right front wheel was rubbing the bumper, make loud noise. On theft side of the truck there was a rod that was not connected to the wheel. I have found that UHaul goes not service the 10 ft trucks as well as the others

Rating:

1.0

The representative who helped me and checked me out didn’t give me the correct information.When I called to speak with a manager about they hung up and did not help

Rating:

4.0

The courtesy of f the staff was excellent and the process was so fast and any questions they didn't mind answering.they really made me feel like they wanted to help me in any capacity they could.i don't mind spending money where I'm being treated like a human with feelings.please keep the staff that's there it's been a long time since I received such appreciation and welcome

Rating:

1.0

The truck alignment was horrible !!

Rating:

5.0

My only problem was how expensive it was to rent that shit and how much they charge for gas. Totally was blind sided by the cost, nowhere near to the prices advertised on their vehicles..

Rating:

2.0

Get mature customer service representative

Rating:

5.0

I love it. I rate all of your worker A+

Rating:

5.0

Christopher was great very well spoken helpful

Rating:

5.0

I was greeted within 1 minute for pickup and drop-off and was in & out in 5 min. Very quick process!

Rating:

1.0

hire more workers there was on guy ding literally everything. The wait time was unexpectable.

Rating:

3.0

Better customer service

Rating:

2.0

The girl at the counter was very nasty she has poor customer service. The truck was leaking water on me while it was raining. the ac barely worked. The truck sounded like the door was open while driving down the highway. The park light fell out on the passenger side this was a horrible experience

Rating:

5.0

Your booking technology needs an upgrade. I reserved a truck at a pickup location quite near where I needed it. A short time later was moved to another location. The morning of the move, the pickup location was moved to Candler Road. The people there were great. But of the 35 miles I was charged for the day, 15 of those were getting to pickup location and back. And with all of the movement between locations, the packing pads I had requested were lost from the reservation.

Rating:

1.0

The location would not rent to me without paying the $15 insurance which i had declined online.

Rating:

5.0

Just have the equipment available at 1st the representative didn't think he had my van. I made the reservation 3 weeks in advance but it all worked out

Rating:

1.0

The staff member's needs to be trained in customer service. Very bad service.

Rating:

5.0

Face and friendly staff. Even though I didn’t have a reservation he still found me a rental

Rating:

2.0

Long wait picking up the truck it was only one guy there and the line was down to the door you guys need to improve on that

Rating:

5.0

You guys are already doing it

Rating:

1.0

there was no one at the location. we left the key and put the lock on that we had from the previous location to lock the dolly in. i get a call and text before 7 am asking about the lock because they cannot open it. u-haul is the one with the code and the lock. terrible all the way around.

Rating:

5.0

I was very dissatisfied bc I reserved a uhaul in athens ga for pick up, Friday they called me and gave my uhaul away and told me the closest one for pick up was in covington ga. I ha dto drive to covington to get a uhaul that i RESERVED so my time and gas was spent and not compensated. Sh egave me 150 miles free but i wouldtn of needed the xtra miles if they did not give my uhaul away from reservation in athens ga pick up where i live, what did th e xtra miles do for me? NOTHING! they added the miles for their own reason bc NOW i had to drive from covington to athens then to my destination.

Rating:

3.0

The truck they gave me should have been retired a long time ago. It was falling apart and the door handle was all the way broken off. It clearly had not been maintained to any standard. Although the staff was friendly, I had to go look for them. My reservation was for 9:00 am, and i waited at the counter and eventually had to go outside to look for the guy. I think he was on his phone. Then after he pointed the truck out to me, he realized he hadn't given me the key or brought out the dollie I rented. I probably won rent from them again. The one on Memorial is much more organized.

Rating:

5.0

I use uhaul almost daily and this is my go to location. There are other locations in the area but I bypass then for this location.I really appreciate how Zanae's customer service is top tier and her treatment is why I choose this specific location

Rating:

1.0

I return my truck on the 15th and they charged me until the 17th I called customer service repeatedly and they said they would get back with me and nobody ever has. The worst U-Haul experience I've ever had

Rating:

4.0

The front desk clerk, Z, was very helpful and professional with the quick service.

Rating:

4.0

Could have explained things a little better so it wasn’t any confusion but the manager handled things so that made it a lot better. Moving is stressful so anything can cause frustration but she remained calm and professional so I appreciate that.

Rating:

5.0

Continue the great customer service. Mr. Christopher was excellent and attentive to my concerns.

Rating:

1.0

The Mileage on the contract was incorrect. I only went from Decatur to Hampton GA to pick up some furniture drop off the furniture back in Decatur. that was not 200 miles. Also the gas was not on 1/4 tank when I got the truck. I called and made that note. I have not heard from anyone yet.

Rating:

5.0

All very good and nice And very professional person thank you All now.

Rating:

5.0

Had a great experience for my move highly recommend they’re service

Rating:

3.0

The charging per mile is insane, it should be unlimited mileage

Rating:

5.0

Lovely staff - they had a lot going on and still provided courteous and effective service. Appreciate them!

Rating:

1.0

I went to the original place and my reserved trailer was not hack from previous renter. I went to 2nd location and they had one but thought someone else rented it. I finally talked to area scheduling and they figured it out. It took me a couple hours and I was trying to meet a deadline.

Rating:

5.0

Female staff person provided professional service. Trusted Uhaul site.

Rating:

3.0

I wish the assistant manager from May was there

Rating:

5.0

Maybe have more inventory so I don’t have to return early

Rating:

5.0

Stay the same, great customer service.

Rating:

1.0

Well I decided to pick up the truck early due to the weather conditions, I was treated like just get the truck and leave me alone. I was told that I had to find my own dolly plus the use of the truck. Do you own inspection and the key is in the truck. I understand that you must do an inspection, but it could have been said like a customer service better. Sign the contract, because I have something else to do after standing inside the store by myself for about 15 minutes before anyone came in to wait on me. The person indicated he was there by himself. I was in a need so therefore I went on.

Rating:

4.0

Rented 2nd time in a week, this time an oversized van for moving! It was excellent, clean with new smart technology making it easy to drive.

Rating:

1.0

The wiring harness cables are just dangling everywhere. I had internal trim pieces not reinstalled screws missing. The wiring connector has already come out of my plastic facade. Just overall a really horrible wiring job.

Rating:

4.0

Faster check-in

Rating:

4.0

The windshield was horrible. Could not have been cleaned in a while.

Rating:

5.0

Nothing thank you

Rating:

5.0

Good

Rating:

1.0

I was charged for a dolly that I didn’t receive. I had to call back and was on hold over 20min. The truck had less than 1/8 tank of gas at pickup. I returned the truck with 1/4 tank of gas, but I was charged for not refilling the vehicle. Thankfully I had a picture of the gas at pickup w/mileage and had to call back AGAIN for a refund.

Rating:

3.0

Truck cabin reeked of smoke and a butt was left in the tray along with previous user paper work. Arrive to return at 7:05 and was still charged after hour fee even tho my rental was til 8pm.

Rating:

3.0

This was our 2nd reservation. The experience was not great but we worked it out.

Rating:

5.0

None of above!!

Rating:

5.0

Yes, the young man who helped check our truck in was very nice, friendly and polite!! Easy and convenient! Thanks

Rating:

1.0

This was one of the worst experiences. To have a flat tire and problem with the wheel 1/2 thru my journey was awful. Im disappointed I was given a truck that was not inspected and maintained prior to renting it. I had to wait and be stranded for most of the day. First someone comes to repair the tire and then tells me its unsafe to drive. Then i Have to wait for a tow to get to uhaul. Then i have to wait hours for someone to come to unload the truck and reload it onto another. In this process some things were damaged, I had to then pay for a hotel and food for the night. I had to rescheudle my unloaders because I wouldnt be there in time. I called into uhaul to report all of this and you know what they did. They gave me a $50 credit. How insulting!!! This in no way covers my time and anguish on the road, my food and my hotel stay. Shame on Uhaul I will not be renting again

Rating:

1.0

When I arrived there were 3 people at the counter and 1 of them was assisting a guest. After about 10 minutes later Zhanae in the middle called me up. She was not welcoming and seem like she was bothered to be helping me. While in the middle of assisting me she then answers the phone and is assisting the customer on the phone for about 5 minutes. As someone who is in hospitality you do not stop assisting the guest in front of you to assist someone on the phone for about 5 minutes. You can ask the person on the phone to be placed on a brief hold while you assist the guest in front of you. Then she inconvenience me with the news that the 10ft truck that I reserved was not available. I'm trying to ask what you mean I had a confirmation that I was all set and that uhaul would give me $50 If didnt get what I reserved. I asked her is not available? She said I have to pick something else with attitude. I asked i have to pick something else and she said "yes" with the nastiest attitude and I know her co workers heard. I was about to ask "is there a problem" but I didnt because I knew arguing wouldn't do anything good. I just looked at her name tag to get her name. She even quoted me a higher rate even though I did all this process and check in online. Zhanae had an attitude and was rude through the process and i'm the one that was being inconvenienced. Zhanae had no empathy or patience. If you dont want to work zhanae then you shouldn't come to work with a nasty attitude to customers. This was also my first time renting a truck with uhaul. What a terrible experience.

Rating:

5.0

The people that work at this U-Haul shop are without a doubt, each and everyone, capable, kind and helpful. I don’t know how you do it! It’s a pleasure every time I use them!

Rating:

5.0

Great experience at U- Haul. The young lady working there was very helpful, friendly and professional. She did a great job and made everything quick and easy. Thank again!

Rating:

3.0

NA

Rating:

5.0

Great service everytime