I experienced multiple problems with truck that I was given. It was deemed unsafe to drive by a mechanic of your company’s choosing after I requested the truck be checked out. The general manager was arrogant, argumentative, and just had an overall negative behavior towards me. Customer service training and better maintenance on your vehicles are two things that I recommend for improvement.
RODERICK MCustomer Reviews for U-Haul at Candler Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tried to resolve an issue about an extra $20.00 charge for after hours. I wasn’t aware of seeing I rented several before and this never occurred. Kevon wasn’t helpful, instead was snarky trying to prove me wrong. Bad Customer Service. I guess it worth the $20.00 to lose a customer, then try to retain one.
Yolanda PPlease inform miles per gallon because we had to fill up six times.
Derorah TContinue doing your best, I was very satisfied
Trevor AOrientar las tarifas
Jeferson MThe experience was pretty much smooth and accommodating. I saw no improvement necessary!
Jacquelin RStaff member was efficient and polite. Cargo van was well maintained. Pricing was reasonable with no extra hidden fees.
Amaris CNone
Keyvis RI liked Lynn, she was a great multitasker.
Courtney JWell done
Derrick CKevon was exceptional, when I was picking up at a time he was helping 3 customers and made it so smooth, when returning the truck checking out was a breeze, thank you for great customer service
Evelyne CGreat customer service, friendly and fast
LYNNE PBad customer service when picking up trailer. The sales clerk had a bad attitude and was confrontational with my husband. The sales clerk was a know it all, and wanted to have the last word even though he was wrong. I did not have a problem Lasher when I rent it from this location, but due to the poor customer service it was a disappointment and that’s why I am reading this place very poorly. The sales clerk could have Connie just shut his mouth.
Teresa WCustomer service at this location is exemplary. Every employee I have encountered has been simply amazing making sure that all your needs are met and making sure that all details are covered. Especially Ms. Lynn S.. she was top notch
Rosie OGreat job!
Melanie DYou did a good job attending right clients as the came in with a service attitude. Sometime people don't appreciate. People using their businesses!
Roget FThe U-Haul employees took the uhaul van along with many of my items that was in the truck because I did not extend the date, but they failed to contact me before so they took the van by force along with many of my items that was in the truck.and they charged me extra.
ezana MMy experience was very quick, pleasant, and efficient!
Vanessa FSimple and straight forward, got what I needed. I do not think any U-haul location spends time cleaning their trucks like before…. It grab and go kinda business. No issues with rental or the team! Great job!
Mario VAppreciate you guys , couldn’t contact customer service after hours for drop-off , but wasn’t charged late fees
Edward BBetter lighting over the lockboxes to retrieve truck keys
Lillia DThe agent that helped me was great. I was very pleased at his ability to get me in and out swiftly when picking up the vehicle and returning it. That helped a great deal!! A+++
Genard PKeshia's knowledge of the business makes you confident that you have the tools for a successful move. I rate my customer service experience with Keshia 5 star.
DEBBIE KManager was nice and provided great customer service.
Maurice BAs always, U-Haul offers a cost-effective, feasible alternative when you need to suitable transportation for all your towing/hauling needs.
JAMES TMy experience was great
kim jCustomer service was superb
Larry JKevin's professionalism was excellent. He was professional and utilized his multitasking skills to the fullest.
Shannon BExcellent and easy to work with. Prompt and helpful.
suzanne mKevon was very busy, but very attentive to each customer. His patience and knowledge was outstanding. I have been renting trucks from your candler road location for years, but this was the best experience I ever had.
Vonda ENeed a code to the lock box to return keys after hours.
DEMETRIUS TThe night duty staff to receive the return equivalent should stop be sleeping and awake to receive the return equipment from people I waited for 30 minutes in the premises to sign out nobody till I left the equipment and drop the key on the driver side of the door it’s not good enough any person can just come and take the van and use it again even though you got camera it is not enough to be up and doing in our responsibility as a night duty staff ! George
TOKUNBO AThe people were courtesy and helpful. The owner was superb. We had a little misunderstanding about how long I would be renting a dolly and then they couldn’t find it after I returned it but in the end they did find it and and just charged me a day. I will continue to use them when needed
Erin FTruck had some type of residue type oil substance in the back of the truck it had a stink smell to it. Truck was riding rough truck said 0% percent oil life left.
IVORY WI was overcharged for rental
lashanda bHave working well maintained vehicles that don't smoke and have the check engine light come on
Nidalas MStore team does a great job!
William HCustomer service and acquiring the rental is awesome!
TERESA MHave some donuts and coffee
Theo GThe line was very long and even though I already had an appointment to pick up the vehicle. Additional staff to help out customers would be very helpful. The associate would not accept my Amazon Chase credit card, saying that it wasn't a credit card, even though it was. Thankfully my partner was with me and we could use one of his. When we finally got the van, the check engine light was on. I notified an associate and they said it was fine but it still made me feel a little nervous to drive it.
Makenzie MThe truck took it time 2 pick up speed. Maybe the transmission is going out.
EVANS WMy experience was great & hassle-free. Lynn was very helpful & thorough. She did everything she could to make my experience easy. I loved working with her.
Cynthia CKevon was great. He was very helpful and receptive and perceptive. Was about to give me a van but it was dirty and he exchanged it for me for a cleaner one.
Ashlee SNothing very well patient. And helpful
Patricia WStop false advertising that the truck is 19.95
Tamesha TGreat service
MINNIE SWould have gave 5 star last visit before this one reserved online drove to location, the could not find key to truck I reserved. Went to Home Depot near by
Janis TStaff was very courteous
wayne wGreat customer service
Willie WThe process was hard
Christina KAfter hours drop off; a noticeable drop off box and understanding of what to do when dropping off after hours.
Karen HI got charged an extra $150 because this location put my appliance dolly on local instead of one-way rental. After 4 phone calls, still not resolved. Extremely frustrating!
CARDENAS GVehicle was bot cleaned. I did not receive the size of truck I ordered. Employees did not try to assist me at all with initial reservations check out or return. I had to wait til the next day to get a truck that i had been guaranteed online.
Deonte THad a great experience with my rep Jim Mario. This guy was sharp and has great customer service skills. Thanks l. Give this guy a raise.
Diane BMy truck stop on me WOW Unbelievable
Laredo H