You can start by telling the customer if your going to use a debit or credit card that you would be charged twice once for the deposit and then again when you bring the truck back. I was not happy with u-haul it put my account at a negative statues due to them not telling my I would be charged for the hold then for the rental.
Lisa bCustomer Reviews for U-Haul at Quincy Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a smooth experience.
Alexis SThe man I dealt with was pleasant, kind, and helpful
Christal RBoth Erskine and his colleague were professional, knowledgeable and prompt with their service and explanations. They made the rental process as fast and smooth as possible (although it would help if the location provided them with enough printer paper to expedite contracts and receipts - they were without enough multiple days!).
James SBest customer service ever in this location. Staff are very very helpful and friendly.
Abderrazak DGreat service, friendly environment, professional worker’s.
Ricky BExtremely professional staff that went above and beyond to make sure I had everything I needed. Complete opposite of my experience at the other location.
Evan WThe gentleman working there are amazing! They went about and beyond to help me when I didn't have a reservation because of the need being something that was just thrown at me. They made it very easy for me and I am ever so grateful 🙏
LYNNE AThomas the store manager is AWESOME! He provides excellent service and great customer experience.
Jairo DThomas was so helpful and kind. Each time I’ve gone in there he has made the experience amazing and one to remember. Thank you Thomas!
AFOLARIN AThe gentleman that waited on me was fantastic!!
Russell CNo issues!
Jo RAbsolutely nothing. Staff was great. I wish i had gotten the young man’s name who works there. He was so helpful and knowledgeable. Really helped make my move smooth.
AFOLARIN AManager is very nice, clean vehicles, smooth transaction every time.
Mike CGood location. Great associate.
MATTHEW PStaff was great! 10 out of 10 stars..
Brian YI don’t know the name of the worker he must be the manager. He’s there every time I go there what a great personality perfect customer service.
Kevin MThe staff are remarkable!
James PGreat customer service. Friendly and professional
Maria GThere was no space to park and drop off the truck I had to spend 30 min to fit the car to a small room maybe if the don’t have free spot in their garage you should remove their name from the list of possible drop off
Rasoul MThe people working were very kind and helpful! It was so easy to pick up and return the van, and they helped everything go smoothly!
Anna Pprobably the easiest and fastest pickup and return of any Uhaul rental I have done
John YI had an excellent experience renting a cargo van from U-Haul. The vehicle was absolutely spotless, looked brand new, and was in outstanding condition. The brakes, steering, lights, air conditioning, and all other features worked perfectly throughout my trip from Massachusetts to Connecticut. It was one of the smoothest and most comfortable rental experiences I’ve had. As for improving the service, I honestly don’t have any major suggestions because everything exceeded my expectations. Please continue maintaining your vehicles to this high standard and providing the same excellent customer service. Thank you for making my trip safe, comfortable, and hassle-free.
Narayana KExcellent customer service The manager Thomas is extremely helpful and knowledgeable with the size of vehicles I need
John JThe App does not work that well.
Michael PThomas runs this U Haul like he is a customer, he keeps the trucks in excellent condition and gets you in and out fast. excellent place.
JOHN KExcellent customer service. The manager was extremely helpful. Asked if we need any additional information with regards to directions of Uhaul location. He also told us we could purchase or rent moving equipment and supplies. This will be a great help with our next Uhaul rental It was a pleasure to use this location with caring and professional assistance
John JThe staff were amazing and friendly!
Brianna MTruck was damaged, empty on fuel, people working there didn’t care. Changed my location of pickup after I had already reserved it. Not what I expected, not a good experience
Christopher M5 stars, quick, informative, and all-around great service
Avi HPlease replace the A/C filler for the truck I rentaled, The A/C air conditioning is smell terrible.
Vincent FDear U-Haul Customer Experience, I am writing to dispute charges from my recent cargo van rental. First, I was pressured into purchasing the SafeMove and SafeTrip protection plans, even after I clearly stated that I did not need them. I did not voluntarily request these protections, yet they were added to my rental. I am requesting a refund of these charges totaling $20.00 ($15.00 SafeMove + $5.00 SafeTrip). Second, during the vehicle return, the U-Haul app indicated that I would be charged approximately $52 in fuel-related charges, even though I was returning the van with essentially the same fuel level as when I picked it up. To avoid this excessive charge, I felt forced to purchase an additional $20 of fuel, resulting in the van being returned with more fuel than required. In my view, this was unfair and misleading. I should not have had to purchase additional fuel simply to avoid an inaccurate fuel penalty. I respectfully request reimbursement for: $20.00 – SafeMove and SafeTrip protection plans that I did not request. $20.00 – Additional fuel I was compelled to purchase due to the inaccurate fuel charge shown during return. I appreciate your prompt review of this matter and look forward to your response. Sincerely, .
Md AThe 2 employees that were working that day T and E were awesome to deal with.
William HCant say enough about the staff. Guy was so nice here in Quincy. He even saw a needed a fresh band aide and gave one to me. I also forgot something in the truck and he called right away and we coordinated a place to leave it for me so i could get it after hours. So was new bedford and Framingham!
Courtney LAllow the 9 foot cargo vans to be used for one way trips
William CNothing. The location was selected for convenience and it worked for my situation.
Michael Wgood
SHUJUN LParking space is a bit tight
alan cThe two guys working Sunday morning were amazing! My UHaul was clean upon pick up and when I pulled up to return they came right out and grabbed the truck from me. Give these guys a raise !!!
Diandra MThe gentlemen that we’re working were nice and respectful and very professional.
Coby RExcellent customer service.
Nikisha GApp is horrible and hard to use
LUIS BI always love uhaul. This company has delivered and I love the new vans. They are keyless which I haven’t experienced before but it worked. Reasonable and very friendly and accommodating staff willing to go beyond average service to make your experience solid.
Robbin FThomas made my pick-up so simple... Nice personality, knows what he is talking about... Thanks Thomas
Patrick EVery helpful sales person in both Weymouth and Quincy locations
JENNIFER Sthe most unprofessional experience I've ever had dealing with agents to rent a truck. They overcharged me, TWICE, careless, non attentive to customer's basic needs and rush. I had to call client services to request refund for unwarranted charges. I would never recommend this location to anyone.
rock lthis was the absolute worst Uhaul experience i've had in a long time. From the time I came in to reserve vehicle to the time I returned it from processing. I will not go nor recommenjd that U-haul to anyone, family or friends, to rent a truck there to move.
rock lSystem was down got sent here from first location and reservation could not be honored
DANA LEverything went excellent. The employee at the counter was incredibly professional and treated us with total respect. It was clear he understood we were on a tight schedule and had a job to get done, and he worked efficiently to get us taken care of in a timely fashion. I really appreciate the great customer service!
Matthew PI rented 5-6 times over the course of the last month as we go through a downsizing of a home we were in for 30 years. I have to say working with Thomas at your Quincy location has been an absolute pleasure. He is friendly, professional and knows what he is doing. Thanks for the great service
Kevin AThe owner made things very easy!
Patrick DDropped off after hours
Robert BEverything good and my side 👍thanks you so much
Dannitto FThank you.
Husham AThe employee at the front counter was very helpful and greeted me with a smile and that made the experience an enjoyable one.
Mitchell WThe manager is awesome. He is super nice and professional.
Eric LThe guy at the counter was very helpful
Kevin lThomas Webb provides an exceptional professional service. He makes this Uhaul facility the best I have ever used so far. Keep and reward employees like him.
KRASSMIRA M | Overall ExperienceThe only thing I was disappointed about was that the storage units only came in one size. There were not 10x10 storage units.
Patricia M | First ImpressionsI was ignored when I tried moving in and had an issue with my lock. Room was not ready. Tried speaking with associate who was sat in the dark on his phonw while I struggled to find my lock. Had to purchase my own lock after a long day of moving. I would not recommend this service. Never heard from facility after calling customer service.
Lenneisha B | Online Move InThomas was excellent, very helpful with everything
Stephen E | Overall ExperienceThe Manager at this location goes above and beyond to help very appreciative of him
Andre A | Overall Experience