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Tom GCustomer Reviews for U-Haul at Spruce Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It wld be great if windows (interior & exterior) wld be cleaned in the trucks.
Trent TCustomer service at the counter was excellent!!!
Ratashia CMy quote and the actual price were like 30 dollar difference not very accurate.
Brandon KNo help at all never even spoke to a person nor were asked if I needed help
Michael EThe facility was easy to drop off equipment including the trailer. ALL of the staff were extremely pleasant, knowledgeable and helpful.
diana oTamara was great! Profesional. She was able to get my hitch installed even though it was nearly closing time; she was very knowledgeable and made everything go smoothly. Flawless experience.
sam vIt was not all that clear where to leave the truck and the drop off procedure. It was after hours so no employees present.
Dave SThis location always has a wonderful job. They are fast, efficient, and attentive. They are always my first choice, but I need to rent a trailer or truck. Keep up the good work.
Andre HThe gas tank was just a barely below the quarter of a tank and I got an up charge/gas fee. Absolutely ridiculous.
Dylan JThe staff I worked with were much more friendly, professional and proficient than I have experienced in years past. Definitely elevated my perception of U-Haul.
Michael LGreat friendly service. Easy transaction. Recommend
Jon PBoth trips the service people helping were great and easy to work with
Scott HThe equipment was new, clean and well maintained and was exactly as hoped for. The store staff was courteous, efficient and professional during both pickup and dropoff. Thank you!
JOSHUA SFriendly customer service, in and out quickly
tim lNot much.
John OI asked for a 5pm to 5pm trailer rental and I get called at 9am the next day why im on the road asking when im bring it back it's need for some other family and told the the computer says I ask for 4pm to 5pm the same day to got almost a 400 mile trip and when I replied with what it should be I was told nope it on the computer that way and im sure the person on the phone was the same person I set the reservation in person a few days before.
alburt nShe told us return to another location now we billed
Matt BSmoothy return.
ULF BTamara was amazing and quick with the return!
Jessica GRental went well!
RON WThis location was great in fixing an issue with a different location. I was originally scheduled to pick up in Stuart, IA and when I called to see if I could change my pick up time I was informed that they did not have a truck available for me. This was after I had already been informed that there were no trucks available for the second time at my preferred pick up location of Ames, IA. Had I not contacted them about changing my pick up time I would have driven three hours to then learn I didn’t have a truck to haul my son’s item home with. The regional office in Des Moines did nothing to help or care what the issue was. It was unnecessary stress in a time that was already pretty stressful. If it wasn’t for the help of the employees at this location I don’t know what I would have done. They listened to the issue and made suggestions to help better serve me and my needs.
Amanda MThe staff were super friendly, helpful and very easy going. I didn’t end up taking my utility dolly and they seemed very understanding. The van I used was perfectly set up and ready to go. I didn’t give it a full inspection before taking off but it seemed pretty clean when I got it.
Bryson TTamara and Jessica were professional and helpful for my first time rental. The costs were really easy and the equipment worked perfectly ( Truck with ramp and appliance dolly). I would recommend.
janett sEverything great
Mario Athe length of the truck we had a reservation for, was not at this location as promised. the wording on my confirmation, said that it guaranteed to have a 26 ft truck. we had already been sent to a different location, because the original location, did not have one available.
Dan KGive military discounts or lower prices
Earl WGreat service. Good advice on a future rental.
Lesley WI just forgot my remote in the truck and went to the site today but the off-site truck will be back in the evening. I wish I could find it because my car is parked in your location Thank you.
eleezoli aBoth of the clerks who helped me were very NICE. They were patient with me and knew their jobs. I was lucky I got to deal with them. :-)
Tony GThe way the gas gauge worked made it hard to fill the tank to the proper level . I ended up putting to much in ! Other than that it was a great experience.
Frank JThe reason I said no on recommendation is I don’t know if that’s the regional hub for all the extra trucks you have but it does not work well with 120 square-foot parking lot you have there accessibility sucks new location or move trucks service was excellent employees great
Gary FMake sure reserved rentals are available instead of having to swap vehicles
James KTruck was fine, but mobile pickup was terrible. Lucky the store employees arrived early to work or I would have wasted even more of my time and the mover's time that I booked via uhaul.
Matt BThe worker was extremely rude. She poorly explained the way they did their deposit for renting a truck. When I asked questions she raised her voice at me and said it was like “ talking to a child.” She continued to talk to me in a demanding manner and telling me the rest of the steps in a rude loud slow voice tone. She complained she had to work too many days and this was her first day. The truck I rented had dirt in the back and was not properly swept out. The truck had poor steering and tended to veer in either direction from time to time. When I shared this with the worker upon return ( the same one) She dismissed it causally and said “yeah it’s been like that for awhile.” I do not want to rent a truck that is not safe. I want safe and clean trucks. I also want everyone to be treated with respect and dignity.
Stephanie FMore staff on duty .
David DI had a reservation to pick up a truck at 9 AM. When I arrived, there was over a dozen people in line, and only one person working. It took 40 minutes to get my truck. The condition of the truck was OK, but could have been in better condition.
John Ftrailer dimensions need better identified. I rented a 6x12 trailer with ramp, drove it an hour, only to discover the ramp and entry to the trailer are not 6' and was not able to haul the material, only drive 2 hours round trip empty. very disappointing
Chad GVery efficient. Got me checked out quickly and unhooked the trailer.
Joshua DEveryone was helpful and the pickup and return process was easy.
Carol WThis U-Haul location was excellent. The service was fast, efficient, and convenient from start to finish. Returning the equipment was quick and easy, and the staff was incredibly friendly and welcoming. The entire team seemed genuinely happy to help and took pride in their work. Their positive attitude made the experience even better. I would definitely use this location again and highly recommend it to others.
Michelle GGood job keep it up!
MIKE M