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MECHELE FCustomer Reviews for U-Haul at University of Florida
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Store wasn’t opened on time. Young man arrived and single-handedly moved 5-6 large trucks, accepted 3 returns, and checked out and connected at least 3 customers’ rentals, all while answering the phone and fielding questions. This young guy needs a raise or at least a bonus as he did the job of 3 people admirably without complaint and always with a smile.
DEBRA DAssociate working at desk was not very friendly or talkative. Had headphone on playing music through whole interaction. Truck interior was dirty. Crumbs and large chunks of food all over floor, in cup holders and dash pockets.
JAMES DBefore I even got to the trailers, Carter was taking selfies while taking pictures of my drivers license for the rental. This was very uncomfortable, like how do I know he isn't selling my identity now? The first trailer had broken car tie down straps. The second had a bad tire with a sliced sidewall, the air was being held in by the inner tube only. I was told I'd have to find another u-haul dealer if I wanted a different trailer. I reserved a trailer at this location and they had 4, but stated only 2 were available to leave the state. I reserved days in advance, I should have had a trailer that was not sketchy as F to drive 800 miles home. The trailer did not connect to my trailer braking system either. It was a very dangerous drive home with stopping power limited to my truck. I had time constraints on my travel.
REJOYCE LThis U-Haul place has excellent, knowledgeable, and kind employees who are very helpful!!
AMANDA HSuper crowded with UF move in day. The team were all so helpful and patient as folks were dropping off and picking up trucks.
KATHERINE LFire the staff and management and hire competent and customer service oriented agents.
Paul AI was not given my furniture pads I paid for
JOSE FWas double charged for my u haul rental
Cooper BDid I receive a notification of the return?
ROBERT RThe young man that helped us, was an example of what coustmer service is all about he will be the reason of my return.
PHILLIP BU-Haul make this so very easy check in was great and out so awesome I would give 5 stars to this location and would use them in a minute very help
DANA HGreat service, will always come to this location.
PAMELA MThe representative was very professional and helpful. The equipment was very clean and in good condition.
KENNETH LIt was very busy but the staff were great and took the time necessary. It would have been helpful if they showed you how to use the truck. Ultimately, we figured it out.
KIMBERLY FThe 15ft truck I rent had the rubber seal for the door frame fall off multiple times and my 6 hour drive was full of air noise going through the door frame even though I stopped 3X to fix the seal and finally gave up. I also had water drip all over me during 3 separate rain storms as the seal was on the floor. Finally, the driver seat had a huge hole ( 4 inches by 4 inches) with missing cushion, etc. It was a terrible experience. I filed a customer service complaint, and I hope someone contacts me and rectifies the situation. Thank you.
RICHARD LBoth UHaul representatives were AMAZING!!!! I couldn’t have found better help anywhere. Thank you!
JODI SIt was quick and easy. The lady who checked me in/out was fast and efficient
Patricia RPeople have been friendly, knowledgeable and efficient!
AMANDA HWas super expensive and even returned early and no reimbursement
Lindsea WSherm was very helpful and had me out of there in no time. Easy drop off for the trailer!
Boe WThe two young men who helped me were excellent. The woman behind the counter, however was far from the ideal person to deal with. She was rude, especially with her coworkers.
VICTOR Ana
MARCUS PSherm was amazing!
MELODY WPERFECT EXPERIENCE ... all the way through!
TIMOTHY KManagement was very rude and disrespectful by arguing with me and hanging up in my face after it was brought to her attention that I was overcharged by 75 dollars. This happened on 8/3/25. I rented and returned the truck on 8/2/25. I will never rent from this facility ever again
CARA DGreat customer service
BRUCE GJulie and her team are fantastic!!!
LASHAWNTA JGreat service, busy day but rep multi tasked very well!
SHERRY AVery helpful personnel. Had us unhitched and headed down the road in minutes.
ROBERT WFriendly and helpful.
LISA WAlthough a $20 return fee was mentioned, It was for hours outside normal business hours and my return for 24 hours was Saturday 7:30 AM to Sunday 7:30 AM. Store doesn't open 'till 9 on Sunday. I had a hand truck scheduled but they had none so it was a hassle to rent on. Overall, everything worked out fine.
BRIAN Rthey didn't have the size I reserved, so I received a ridiculously large 20' van to move one small apartment. So given no other options I take the massive truck. I had to put $75 back in gas for using 1/2 tank on the semi truck they gave me....I felt like this was unfair. Lastly, upon drop off I am told that they didn't have room for me to drop off at the location even though I clearly had a reservation to return it to the store there. I put my foot down an refused to take the truck elsewhere. They eventually allowed me to leave the truck. All in all, the price was good, the equipment was in good condition, the stores and reservation system leave a lot to be desired. 2.5/5.0 Stars. Ryan Weaver
RYAN WGreat service great price
THOMAS ZI got charged for a full extra day even though I dropped it off early and the lady that checked the truck in was late and charged me extra but the amazing guy that was working was able to help me out and change it. The associate that helped me fix the problem was Sherm and he was absolutely amazing and brilliant.
NICHOLAS HThe 3 young men working on a really HOT and busy Friday afternoon were super helpful and friendly.
DANIEL Bcheck the tires twice please!
KELLY CHad truck scheduled for pick up at 7am. Arrived around 8:15 and was told the reservation had been released as I was over an hour after reservation time. I have never seen anything during my reservations that state this nor have I ever had an issue like this in the past. Plus I had it reserved with a credit card that could be charged if I never showed up. Then I was told they did not have an appliance dolly only a small dolly. The staff behind the counter seemed bothered that I was stressed out over the cancellation. I had just traveled in from Tampa to move my daughter out of UF and was told I did not have a truck. Who wouldn’t be stressed. After a few tense moments they were able to”to find me another truck”. No appologies. No compassion. No management to help. Just a couple young kids running the counter. Very unprofessional. Would never rent from this location again
TRACEY FUhaul made it very easy from start to finish! Thank you so much! Appreciate it!
JONATHAN FWheel needed an alignment, engine light came on. Location knew we would be driving 1000+ miles. Asked for 10 ft, got a 15ft as an “upgrade”. This was not an upgrade; the truck was heavier, there was empty space, harder to drive with an anuto transport, and needed more gas. However, staff who helped load our car onto the auto transport/ tow was awesome.
RODRIGO AIt seems like the picture taking process is rather tedious. If I pay the full insurance it would be nice to not have to do that because I assume I won't be responsible for damage? Also it didn't bother me because I wasn't carry anything that could be damaged but the roof was leaking.
Victor MThe cashier was trying to over charge me. I said I wanted a 1 day rental and he said that if I returned it early I would get a refund. I only use 1 day of a two day rental and they did not want to give me a refund. I need my money back.
MONITA GThis location was fine. I realized later that I was overcharged because the mileage had been changed from the original agreement.
JONATHAN SGreat customer service
ERICA-CLAUDINE PJulie Hall helped me out big time. She even upsold and recommended that I extend my rental another day. I’m glad she recommended that option as I did need it and would’ve lost more money if she didn’t advise me to extend. I would recommend Julie to help anyone that comes into any U-Haul she works at.
JAMES CFast, easy & polite.
GORDON SAmazing set up, quick and very efficient
Jennifer SVery professional in appearance, personnel and the process. Operated to the U Haul standard to which we have become accustomed.
Rita SVery nice person helped us.
BRIAN SExcellent customer service.
JAMES ADillion was a great help in getting me going with a trailer - using a new vehicle for the first time. This location is very lucky to have such an engaged and helpful team member. He's the type of person that makes a business stand out and people happy to come back.
WILLIAM LI contacted the Gainesville location to extend my rental by one day and to change the drop off location to Dahlonega, Ga. The lady I talked to said I needed to talk to someone in the reservations department to do that and she transferred me to a rep. The rep stated it was doable but difficult and would cost an extra $200-300 to do it but it was only an extra $20 for the extra day if I kept the original drop off point. The point being, Uhaul would better serve its customers by making it easier and more affordable to change the drop off location. It shouldn’t be that difficult to do. Thank you, Mike Parker
MICHAEL P