Customer Reviews for U-Haul at University of Florida

Rating:

5.0

People have been friendly, knowledgeable and efficient!

Rating:

3.0

Was super expensive and even returned early and no reimbursement

Rating:

5.0

Sherm was very helpful and had me out of there in no time. Easy drop off for the trailer!

Rating:

2.0

The two young men who helped me were excellent. The woman behind the counter, however was far from the ideal person to deal with. She was rude, especially with her coworkers.

Rating:

5.0

na

Rating:

5.0

Sherm was amazing!

Rating:

5.0

PERFECT EXPERIENCE ... all the way through!

Rating:

1.0

Management was very rude and disrespectful by arguing with me and hanging up in my face after it was brought to her attention that I was overcharged by 75 dollars. This happened on 8/3/25. I rented and returned the truck on 8/2/25. I will never rent from this facility ever again

Rating:

5.0

Great customer service

Rating:

5.0

Julie and her team are fantastic!!!

Rating:

4.0

Great service, busy day but rep multi tasked very well!

Rating:

5.0

Very helpful personnel. Had us unhitched and headed down the road in minutes.

Rating:

3.0

Friendly and helpful.

Rating:

3.0

Although a $20 return fee was mentioned, It was for hours outside normal business hours and my return for 24 hours was Saturday 7:30 AM to Sunday 7:30 AM. Store doesn't open 'till 9 on Sunday. I had a hand truck scheduled but they had none so it was a hassle to rent on. Overall, everything worked out fine.

Rating:

3.0

they didn't have the size I reserved, so I received a ridiculously large 20' van to move one small apartment. So given no other options I take the massive truck. I had to put $75 back in gas for using 1/2 tank on the semi truck they gave me....I felt like this was unfair. Lastly, upon drop off I am told that they didn't have room for me to drop off at the location even though I clearly had a reservation to return it to the store there. I put my foot down an refused to take the truck elsewhere. They eventually allowed me to leave the truck. All in all, the price was good, the equipment was in good condition, the stores and reservation system leave a lot to be desired. 2.5/5.0 Stars. Ryan Weaver

Rating:

5.0

Great service great price

Rating:

4.0

I got charged for a full extra day even though I dropped it off early and the lady that checked the truck in was late and charged me extra but the amazing guy that was working was able to help me out and change it. The associate that helped me fix the problem was Sherm and he was absolutely amazing and brilliant.

Rating:

5.0

The 3 young men working on a really HOT and busy Friday afternoon were super helpful and friendly.

Rating:

1.0

check the tires twice please!

Rating:

1.0

Had truck scheduled for pick up at 7am. Arrived around 8:15 and was told the reservation had been released as I was over an hour after reservation time. I have never seen anything during my reservations that state this nor have I ever had an issue like this in the past. Plus I had it reserved with a credit card that could be charged if I never showed up. Then I was told they did not have an appliance dolly only a small dolly. The staff behind the counter seemed bothered that I was stressed out over the cancellation. I had just traveled in from Tampa to move my daughter out of UF and was told I did not have a truck. Who wouldn’t be stressed. After a few tense moments they were able to”to find me another truck”. No appologies. No compassion. No management to help. Just a couple young kids running the counter. Very unprofessional. Would never rent from this location again

Rating:

5.0

Uhaul made it very easy from start to finish! Thank you so much! Appreciate it!

Rating:

3.0

Wheel needed an alignment, engine light came on. Location knew we would be driving 1000+ miles. Asked for 10 ft, got a 15ft as an “upgrade”. This was not an upgrade; the truck was heavier, there was empty space, harder to drive with an anuto transport, and needed more gas. However, staff who helped load our car onto the auto transport/ tow was awesome.

Rating:

5.0

It seems like the picture taking process is rather tedious. If I pay the full insurance it would be nice to not have to do that because I assume I won't be responsible for damage? Also it didn't bother me because I wasn't carry anything that could be damaged but the roof was leaking.

Rating:

1.0

The cashier was trying to over charge me. I said I wanted a 1 day rental and he said that if I returned it early I would get a refund. I only use 1 day of a two day rental and they did not want to give me a refund. I need my money back.

Rating:

4.0

This location was fine. I realized later that I was overcharged because the mileage had been changed from the original agreement.

Rating:

5.0

Great customer service

Rating:

5.0

Julie Hall helped me out big time. She even upsold and recommended that I extend my rental another day. I’m glad she recommended that option as I did need it and would’ve lost more money if she didn’t advise me to extend. I would recommend Julie to help anyone that comes into any U-Haul she works at.

Rating:

4.0

Fast, easy & polite.

Rating:

5.0

Amazing set up, quick and very efficient

Rating:

5.0

Very professional in appearance, personnel and the process. Operated to the U Haul standard to which we have become accustomed.

Rating:

5.0

Very nice person helped us.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Dillion was a great help in getting me going with a trailer - using a new vehicle for the first time. This location is very lucky to have such an engaged and helpful team member. He's the type of person that makes a business stand out and people happy to come back.

Rating:

4.0

I contacted the Gainesville location to extend my rental by one day and to change the drop off location to Dahlonega, Ga. The lady I talked to said I needed to talk to someone in the reservations department to do that and she transferred me to a rep. The rep stated it was doable but difficult and would cost an extra $200-300 to do it but it was only an extra $20 for the extra day if I kept the original drop off point. The point being, Uhaul would better serve its customers by making it easier and more affordable to change the drop off location. It shouldn’t be that difficult to do. Thank you, Mike Parker

Rating:

5.0

This wasn’t the location for pick-up we originally selected and UHaul was wonderful w sourcing the equipment we needed and informing us where to pick it up…which wasn’t far from our original choice. Woman there was very busy yet extremely helpful/courteous.

Rating:

5.0

Everyone was very helpful. Have more staff available. Have more appliance dollys available.

Rating:

2.0

Julie, the store manager was rude not only to me but to other customers in the store. She kept saying, "there's nothing I could" and "I don't know why you can't understand what I'm telling you." To be clear, I understood what she was telling me. However, what I didn't understand was that she "couldn't do anything about it." It wasn't true, and I new it because when I had her call somebody, they resolved the issue in 5 seconds. I think she is a poor fit for customer service, or she needs some serious professional development to help her deal with the pressures of her position.

Rating:

4.0

Some equipment that was requested on the reservation was available when I arrived at the location which put us in a very difficult position because we rented the truck to pickup a refrigerator. Had we received a notice before hand we could have made other plans.

Rating:

5.0

Julie at U Haul Gainesville is terrific! She makes everything easier, highly recommend. Promote her!

Rating:

3.0

The trailer had a bad tire.

Rating:

5.0

Friendly, quick service

Rating:

5.0

All ways a good experience.I when I call on Uhaul. Wonderful Service. Thank you.

Rating:

2.0

I rented a van. The location said there isn’t a van even in Gainesville at any of their locations. They gave me a 10’, which is fine. The first truck though had a check engine light on. The second one had two tires low on pressure. They don’t take care of their trucks here. Both interiors were dirty and hadn’t been cleaned in years.

Rating:

5.0

Everything was perfect! Quick and easy.

Rating:

4.0

My initial reservation was for the location on 13th Street which allowed me to book same day self pick up on a Sunday, however the actual store is closed on Sundays and a truck was not assigned to me. I called the Help Desk and Natasha helped me find a new location that allowed me to still get a truck. Additionally, she submitted a claim for me since my reservation was certified. I appreciated her quick assistance and her above and beyond help!

Rating:

4.0

It was told to me that the gas was going to be at a half tank, but it wasn't, but I filled it back up to almost half of a tank

Rating:

4.0

I asked to park the rental vehicle on the lot as; 1) it was only a couple miles from my storage location, 2) it was the easier to park than backing in at my overnight location. The Gainesville location would NOT allow this. My biggest issue is that I wanted the security that it "looked" like any other rental, and therefore less of a target for theft, verses in an open parking lot.

Rating:

5.0

Julie Hall went above and beyond helping me and understanding our needs. She is the reason e we came back again.

Rating:

3.0

Better customer service.

Rating:

5.0

Julie is a great employee I like how she treats me

Rating:

5.0

Great service! Customer service was excellent.

Rating:

2.0

I didn't receive my credit on the nasty rental

Rating:

5.0

Great people who work here. Very helpful. Explained all I needed to know for the trailer I was renting.