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DAMARIS MCustomer Reviews for U-Haul at University of Florida
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dillion was a great help in getting me going with a trailer - using a new vehicle for the first time. This location is very lucky to have such an engaged and helpful team member. He's the type of person that makes a business stand out and people happy to come back.
WILLIAM LI contacted the Gainesville location to extend my rental by one day and to change the drop off location to Dahlonega, Ga. The lady I talked to said I needed to talk to someone in the reservations department to do that and she transferred me to a rep. The rep stated it was doable but difficult and would cost an extra $200-300 to do it but it was only an extra $20 for the extra day if I kept the original drop off point. The point being, Uhaul would better serve its customers by making it easier and more affordable to change the drop off location. It shouldn’t be that difficult to do. Thank you, Mike Parker
MICHAEL PThis wasn’t the location for pick-up we originally selected and UHaul was wonderful w sourcing the equipment we needed and informing us where to pick it up…which wasn’t far from our original choice. Woman there was very busy yet extremely helpful/courteous.
MATTHEW SEveryone was very helpful. Have more staff available. Have more appliance dollys available.
CLIFTON AJulie, the store manager was rude not only to me but to other customers in the store. She kept saying, "there's nothing I could" and "I don't know why you can't understand what I'm telling you." To be clear, I understood what she was telling me. However, what I didn't understand was that she "couldn't do anything about it." It wasn't true, and I new it because when I had her call somebody, they resolved the issue in 5 seconds. I think she is a poor fit for customer service, or she needs some serious professional development to help her deal with the pressures of her position.
DONALD MSome equipment that was requested on the reservation was available when I arrived at the location which put us in a very difficult position because we rented the truck to pickup a refrigerator. Had we received a notice before hand we could have made other plans.
Jimmie MJulie at U Haul Gainesville is terrific! She makes everything easier, highly recommend. Promote her!
DAVID KThe trailer had a bad tire.
Roland LFriendly, quick service
CHRISTOPHER KAll ways a good experience.I when I call on Uhaul. Wonderful Service. Thank you.
JEROME AI rented a van. The location said there isn’t a van even in Gainesville at any of their locations. They gave me a 10’, which is fine. The first truck though had a check engine light on. The second one had two tires low on pressure. They don’t take care of their trucks here. Both interiors were dirty and hadn’t been cleaned in years.
Mark REverything was perfect! Quick and easy.
STEVEN PMy initial reservation was for the location on 13th Street which allowed me to book same day self pick up on a Sunday, however the actual store is closed on Sundays and a truck was not assigned to me. I called the Help Desk and Natasha helped me find a new location that allowed me to still get a truck. Additionally, she submitted a claim for me since my reservation was certified. I appreciated her quick assistance and her above and beyond help!
Lauren FIt was told to me that the gas was going to be at a half tank, but it wasn't, but I filled it back up to almost half of a tank
mary cI asked to park the rental vehicle on the lot as; 1) it was only a couple miles from my storage location, 2) it was the easier to park than backing in at my overnight location. The Gainesville location would NOT allow this. My biggest issue is that I wanted the security that it "looked" like any other rental, and therefore less of a target for theft, verses in an open parking lot.
PHILIP SJulie Hall went above and beyond helping me and understanding our needs. She is the reason e we came back again.
WANDA TBetter customer service.
Bobby WJulie is a great employee I like how she treats me
PRINCESS GGreat service! Customer service was excellent.
RUBEN GI didn't receive my credit on the nasty rental
Artremus EGreat people who work here. Very helpful. Explained all I needed to know for the trailer I was renting.
DIANA TGreat service and very efficient processing to get me on the road quickly
JORGE GYou guys do a great job!
DANNY CThe location overbooked the truck and supplies I reserved for a set date and timeframe. In person they stated that my rental started at 2pm, but the last person's ended at 3pm. So, they gave me a completely different truck, and we had to purchase a different version of the moving equipment we were supposed to just RENT. They also wanted the truck back an hour earlier than the original booking. The truck we received was too large for the area I am moving into. To top it all off - I had to pay for the rental equipment, which I never received. Overall, terrible experience.
GENTRY SDayton the installer was excellent
Tedd GFriendly staff was nice to interact with
CHRISTOPHER OReserved an appliance dolly and was told they didn’t have any. No hand trucks either. Had to purchase a hand truck. Printer not working couldn’t get a copy of the contract. Truck we rented was locked in and had to wait for the to find the keys to move the truck out. Damage on the side of the truck not noted. Tried to upload pictures to the link provided but the link wasn’t working. All in all very unprofessional service
LINDA BMy receipt clearly states that I only drove the truck for a grand total of 6 miles. Yet I was charged for two gallons of gas. Please make that math make sense for me, does the truck that I rented (the smallest one available) only get 3 miles/gallon? That's a bit ridiculous and price-gouging if you ask me. Not to mention that I'm pretty confident the odometer readings were all rounded up, so it was actually < 6 miles. Beyond that, no major complaints. The truck I rented wasn't where the staff said it would be, another truck was blocking it in. But they dealt with that quickly enough. And the pickup/dropoff process was relatively smooth.
JASON BGood
ALLYSON CThe two workers there knew their jobs and were polite, but made no effort to be friendly. Smile! Say thanks or safe travels.
PATRICIA HNo, it was a great experience and friendly customer service
FRANK SJulie took care of me. She gave excellent customer service! Sherm and Matt gave great support. Together they displayed exceptional teamwork, support, and professionalism - both in the store and over the telephone.
JOSE VIm very satified with the service provided ! 10/10
MARY HEverything was a breeze from making the appointment to picking up the trailer and then returning it. Took merely less than 10 minutes. Staff members were very professional and courteous.
MARK ZThe staff was excellent. Made you feel welcome. Would definitely rent at this location again.
RONALD MStaff very knowledgeable and helpful.
ANTHONY Sconvenient and affordable
PATRICIA SGreat customer service
LATARSHA JI was over charged for the truck rental I went 48 miles out gas in the truck and when I returned I was charged 50 dollars for gas for 48 miles I have never heard of this before the staffed told me I had to have personal car insurance to rent the truck I was lied to and over charged highly disappointed in this business I was informed they did this to people I guess I had to see it for myself
MALIK WVery quick location, only flaw is rental availability being hit or miss- call ahead. They didn't keep enough furniture dollies available and didn't tell me until I was already there, even with an online reservation and checking in online.
THOMAS RAfter billing customers at the store, warn them they will be billed later automatically.
LINDSAY M