Customer Reviews for U-Haul at Weston Rd

Rating:

5.0

Glen and Ronald were absolutely fantastic! From the moment I arrived, they were welcoming, helpful, and genuinely cared about making sure I had everything I needed. They made the rental process quick and easy and took the time to ensure I was comfortable with all the equipment. It's rare to find customer service this good these days. Thank you both for making my move much easier!

Rating:

5.0

Enjoyed working with the staff.

Rating:

3.0

The administrator, despite the fact that I had a car and accessories reserved for 2:00 PM and I reminded him repeatedly and asked me to give the car on time, ignored me while doing other things and told me to scan the code stuck on the floor for a new reservation (I don't know why when I had already reserved and paid for it) instead of giving me the car I booked, he gave me another one that was bigger and more expensive than I needed, and didn't give me the accessories even though it was reserved too. I started to register the car not at 2:00 PM as it was reserved, but at 2:45 PM, I walked around for a long time checking for unknown things. I gave the car after 3:00 PM, which led to the loss and subsequent receipt of my parcel, as the administrator delayed me for more than an hour. I am very sorry, but the service and customer service in this department is very bad. The employees don't know what to do, they can't or don't want to help customers, chaos and disorganization. I hope you will fix the shortcomings and everything will be better next time.

Rating:

5.0

Just keep up the good work and the communication is great , especially a beautiful dark young lady that help me she was awesome.

Rating:

2.0

This trailer has a serious bend in the Trailer arm, because I did not hook it up myself, I did not notice until I was bringing it back and unhooking it. Now I know why it did not track well on the Hwy. Please DO NOT rent this trailer to anyone else

Rating:

4.0

I wish they would have told me about the fuel I needed to put back when dropping it back off . That’s the only thing .

Rating:

5.0

Great people easy transaction

Rating:

5.0

Ok

Rating:

2.0

When I called and picked up my vehicle the service was great and the people helping me along were great. It was when I was dropping off the vehicle, they handed me the bill standing in line, I guess to make things faster for both them and myself. But I wanted a breakdown on how the numbers work because I didn't quite understand the bill. The manager tried to explain it and because he wasn't 100% on understanding it. He got frustrated with me because I kept on questioning the numbers that he couldn't 100% explain. Once I had enough and he somewhat explained most of it. I said well at least I got to understand most of the charges I said to him: you should get frustrated with me questioning the bill, all I wanted was you to breakdown the bill so it was more understand. His response was: its your money. Instead of saying, we appreciate your business or something like that. I always come to this location because the morning people treat me as a customer. Maybe they should teach the manager, CUSTOMER SERVICE!!!

Rating:

5.0

You are doing an excellent job and we the customers are very pleased

Rating:

5.0

friendly staff! It was a quick pick up and drop off

Rating:

2.0

The truck was very unsafe , the front end needs major work , couldn't keep the truck running straight at all , besides that engine transmission issues big time .

Rating:

3.0

Just that the furniture pads were not available from my initial order and that made things tough for me to move. The place should make sure that something booked is available

Rating:

1.0

After waiting in line 35 minutes to get to the counter I got my rental and I was never told that they will charge me gas service fee and gas, it’s not like it was unclear she just didn’t tell me they will charge me gas plus gas service if I didn’t charge myself which I’d do it if I knew, at the end my bill went to $200 and I never expected to be that much for a short rental. I understand they’re busy and understaff (she even mentioned that) however she could mention the details shortly. Also I didn’t think I use 21 litres in 79 km.

Rating:

1.0

Made a reservation a week in advance only to be told no trucks were available. I had to wait 1hr and 30 mins to get into a truck. It was absolute chaos. The young man who sorted me out worked very hard to get me into a truck. He should be awarded for the way he maneuvered the crowd of customers.

Rating:

4.0

Very good customer service. Experience staff .

Rating:

1.0

Costumer service poor Tooooo slowwwww

Rating:

5.0

Great staff and very helpful. You got my business.

Rating:

5.0

l ha a very interesting cooperation from the staffs and my ride was good. l will always come back

Rating:

5.0

Clean the chair and the smell. Thank you

Rating:

3.0

The location only had 1 staff member servicing customers, your system was down causing delays in customers reservation pick up. Stood in the line up for 40 minutes before being served

Rating:

5.0

I

Rating:

1.0

They charged me CAD 20 for an after-hours return; I simply parked the car and dropped the keys in the drop-box since the office was already closed. I drove only 17 km, yet they claimed I used 6 liters of fuel—implying a consumption rate of 33 L/100 km, which is impossible; not even a loaded truck consumes that much. Also, the paperwork stated the tank was half-full, but it actually had less; I pointed this out to the attendant, who told me not to worry about it, yet later they charged me CAD 11.98 for 6 liters of fuel. With the price at CAD 1.81 per liter, that works out to about 2 dollars' worth of gas. In short, I paid CAD 100 for a two-hour rental and a 17 km drive—a total rip-off.

Rating:

1.0

We rented a motorcycle trailer and there were so many things wrong with this trailer. The kid that set up the trailer gave us the okay that everything was in working order. He literally stood behind the trailer when we checked the lights and gave us the thumbs up even though the taillights werent working. We were on the road and someone pulled us over and told us our trailer lights werent working. We pulled over and found that the wires were crushed and internal snapped. We had to go to a canadian tire to repair the broken section of the wire. A few more minutes into our trip, another motorist tells us out trailer signals are backwards. We then again had to pull over at the nesrest canadian tire to get that fixed as well. What the hell is going on at this location. This was extremely dangerous and could have got us severely injured or even killed on the road.

Rating:

1.0

no ligh in the righ size

Rating:

5.0

Have more people like my boy who come from saint Lucia he is a cool brother help u out the with what u renting and get u going what a great person. I can say he is a cool guy .

Rating:

5.0

Staff (manager) helped hookup the trailer to my truck and test all the lights. Greatly appreciated! The best location that I’ve dealt with in all my rentals. Thank you.

Rating:

4.0

Service was good ...the line up to assist customers was a bit busy...but is expected with a couple of staff ..the more the merrier!

Rating:

2.0

Long service line long wait for 20 minutes in line sad dispoint u haul

Rating:

5.0

Give them more bonus

Rating:

5.0

Thank You, I may need to rent a van again

Rating:

1.0

Got the truck with barely a quarter tank of gas. Inside the cargo area it was dirty enough to blacken the blue moving blankets we had.

Rating:

4.0

The unit it’s smell garbage 80% clean I have to put some baking soda for the smell will not overpower staff it’s quick to take care

Rating:

5.0

Nothing the workers were excellent and went out of there way to be very helpful love dealing with the Weston Road location

Rating:

5.0

Truck was dirty which affected my stuff. Truck did not seem well maintained. The app wouldn't work so had trouble communicating.

Rating:

5.0

Thank You very much

Rating:

4.0

Make the process of identification before pick-up a bit more seamless.

Rating:

5.0

The parking lot at this location is very dark at night. It needs to be lit up for the safety of customers and security purposes.

Rating:

5.0

Great customer service. Friendly staff!

Rating:

5.0

I use for 3 hours ,no problems with anything!Excellent

Rating:

5.0

More attention

Rating:

5.0

Getting my truck was really smooth and painless. The truck worked perfectly and got the job done.

Rating:

5.0

Excellent costumer service

Rating:

1.0

ur service is very poor

Rating:

5.0

Nothing

Rating:

4.0

Fast and efficient process

Rating:

4.0

Only down side, rent a trailer for a motorcycle $38/day. No hitch provided or even available to rent. Had to buy hitch $45!! More than the rental!!

Rating:

2.0

My issue primarily revolves around U-haul's app. The app is very poorly put together. I booked the vehicle for 8 am, but when i showed up and tried to book it out with the app, i was told to call the customer service number. I opted to get a call back rather then wait on hold, and got a call back 2 hours later. By then, the U-haul location had opened and i checked the vehicle out in person. But that alone caused me to lose 1.5 hours. Later when I returned the vehicle, i had to reload the app several times as it kept looping me through the steps to return rather then completing the task. I totally understand that apps can be risky in a business like this, but if its being offered it should do the job, other wise not be offered at all. The staff at the physical location were great. They were able to help me out and get me on my way.

Rating:

4.0

Good experience

Rating:

5.0

The staff were all very friendly and helpful. Top notch.

Rating:

2.0

Just better location the intersection that the uhaul is at is horrible

Rating:

4.0

Ask was great except the cabin had a bad body odor smell that lingered.

Rating:

5.0

Just maintain the standard.

Rating:

5.0

All agents were kind, friendly and helpful. It was a pleasure renting from this location.

Rating:

5.0

She was the best girl….

Rating:

3.0

First of all the ladies inside were very nice. Yet, they gave me a dolly to rent, was fast. Then when I went outside I didn't find the one with the same numbers, so I had to go back and go over everything again. One of the ladies inside was looking for the workers who supposed to help customers outside. When it was my turn no one was outside to assist!!! We had to attach the trailer ourselves, then we noticed the tail lights were off as not working!! I went inside the lady was in shock that no one was there to help us!!! The guy who came, before trying to help he said no light you can't rent. My husband told him its a small fix....then he tried to do something!! Anyways he let us go even though he failed to fix it!!! I know things like this happens but at least show ur customers that you are willing to help !!! Not willing to send them away! People make reservations ahead of time for a reason.

Rating:

1.0

They extra charged me when I went to pick up, and extra charged me after, for stupid and no sense things that it was already charged when I pick up the truck. I would never recommend it

Rating:

5.0

I had the best customer service experience yesterday. The lady was so thorough and had good communication skills.

Rating:

1.0

Terrible! I had a 'guaranteed' reservation to pick up a truck through the app (after store hours). Followed the instructions upon arrival, only to discover the keys had never been put in the lockbox. After an hour on the phone with customer service, they told us that we could either uber to another location or come back the next day. We didn't receive the $50 'guarantee' compensation, and the truck stunk of cigarettes. Don't waste your time! Go with another company.

Rating:

5.0

The Staff at this location really needs training in customer service. The guy on Sunday was much better, however on Saturday I stop by and dealt with a female who really need help.

Rating:

2.0

Very poorly organized. Staff were lazy ( I did my own pre-trip inspection ) Not helpful at all

Rating:

5.0

Malique did a great job !