Customer Reviews for U-Haul at Weston Rd

Rating:

3.0

Hi, this location is great but service is not. 1) I can't believe you have one person on the front desk who also inspects the vehicles when returned. The line up on a Saturday was crazy long. I don't think I would recommend only because of that reason.

Rating:

3.0

Trailer had poor taillights. They need an overhaul. And the trailer didn’t seem to hit well on my 2” ball. I’ve rented this type of trailer before but it didn’t sound like it would pull off the ball like this one did. Very odd. But ok overall. Got the job done but this particular trailer needs to be overhauled or retired.

Rating:

3.0

It is hard to get to if you are not familiar with the area. It’s not really on Weston street as the exit says two other street names. We had to turn around and go back over the highway and try again to get to it.

Rating:

1.0

There’s a black woman receptionist there, extremely rude and unprofessional. We were waiting for her for approximately 20 minutes and she was nowhere to be found. A guy receptionist tried to help for us to check in for our truck since the app was glitching. This woman comes back and tells us just go check in on the website and we ask her if she can do it instead and she proceeds to say no there’s a long line up. We tell her we have been waiting for 20 minutes and she says there’s no way because she only has been gone for 10. Honestly, if it wasn’t my move in day and I wasn’t in the need of the truck badly; i would have made all hell loose since her attitude and professionalism was just way beyond disgusting. Maybe describing it here wouldn’t read bad but she was absolutely big on attitude. No one needs drama and negativity on their move in day. Please choose better people. The male receptionist was very polite and amazing

Rating:

1.0

Ruff estimates over charges

Rating:

1.0

Why my money to much cut

Rating:

5.0

Very professional and outstanding customer service. 👍🏼

Rating:

3.0

Location could use more staff that are customer service oriented.

Rating:

4.0

Excellent service from Mihail (i think that was his name) Jamaican tall slim man. Very kind and accomodating. Professional and kind.

Rating:

5.0

Excellent and prompt service.

Rating:

2.0

They want to charge me $100 for a cleaning fee They are very unprofessional and couldn't care less if you want to rent a vehicle or not The only thing that this place has going for them is convenience

Rating:

5.0

Trailer was ready and help getting hitched up was great!

Rating:

4.0

Make the process easier and accessible.

Rating:

2.0

One employee was so rude and unprofessional.

Rating:

2.0

Employee behaviour wasn’t good

Rating:

5.0

Great team- They got the job done, allowing me to get the job done.

Rating:

5.0

The machines were down. Make sure the machine are working. (Computer we’re down).

Rating:

2.0

When I arrived on site, the customer service representative I interacted with was disrespectful and condescending in their body language, tone, and choice of words. I understand there may be company procedures, but I was not expecting to be asked for this information after already entering significant information to create a reservation. If I spoke to my customers in this way, I know they would eject me from their site and never work with me again. The trailer did the job perfectly, and when I returned it to the store, the gentleman who processed the return was efficient and professional, and he needs to be commended.

Rating:

5.0

Keep it up

Rating:

5.0

Wonderful job 👏

Rating:

5.0

Could staff be a bit more friendly. Also, it would be very helpful to provide customers (if they come in person) to directly inform them of who to call to extend your rental after hours in Toronto, Canada.

Rating:

5.0

Keep it up

Rating:

5.0

Add more people at the front desk during rush hour..

Rating:

1.0

I requested and paid for 1 day when I returned the truck 9 hrs later i was charged an after hours service fee. Can someone please explain this to me ?

Rating:

1.0

I was given a truck with only 1/8 tank of gas, but they insisted it was 1/4. No one did a vehicle walkthrough with me. I had to fill in another 1/8 tank to avoid the $30 penalty which shouldn't be there to start with. In total I filled 30L. How can I use up 30L of gas for just 40km?? I take the loss for this time, but it was just annoying. This is one of the worst uhaul site I visited. Will avoid it in future

Rating:

1.0

Key wasn't ready and we were not informed until the DAY OF, and we were doing the online check-in. Had to move to another location that was so busy they couldn't even prep equipment I paid to rent, (dolly, blankets etc.). Lost over an hour of paid labour from our movers who couldn't get started without me, not to mention the added distance, riskier highway driving, and overall stress. Why were we not informed of the issue earlier??? One star reviews all around, I should have gone with Penske.

Rating:

5.0

Perfect service

Rating:

4.0

All is good

Rating:

4.0

THE TRUCK WAS RUNNING VERY

Rating:

4.0

15 foot U-Haul was clean but definitely needed some work on the exterior. The cargo door was very hard to open and close. The representative that check in the truck was awesome. He was polite with a smile on his face. Thanks again Mike

Rating:

4.0

Trailer is well maintained but not clean☹️

Rating:

5.0

Same comments as above. I might add the guy that assisted us was insanely competent. Don’t loose him.

Rating:

5.0

Haul Very good company

Rating:

4.0

The 5X7 trailer is well maintained but not clean

Rating:

1.0

This is the most unprofessional location I’ve ever encountered. Aside from the staff attempting to whisper about us while standing not even two feet away and having inappropriate workplace conversation, it was very uncomfortable being in that setting. Oh and being threatened to have, the truck reported stolen after being denied an extension.

Rating:

5.0

The customer service was excellent and friendly. She smiled with everyone. Knowledgeable and efficient.

Rating:

5.0

Great service and great staff.

Rating:

5.0

You guys are always a great help, polite, and always smiling. Renting and returning is always a great experience with your people.

Rating:

2.0

One problem is that in this location no night ship employees when the people bring the vichle there is no one for any instructions or any help I strongly recommended pls hire one person for night shift pls Thank ypu

Rating:

2.0

All in all a poor experience at this center. I booked a truck at 7:30am to be self picked up but the center's staff had not prepped it up and forgot to place the keys in the box. Moreover I had to stand in the cold for about an hour and a half until the staff turned up at 8:30 am. I AHD to call the customer care representative and change my pick up at 9am to extend my time slot.

Rating:

4.0

I was there twice and I got outstanding payment notification the two times. The reason for the outstanding amount was not stated. I don’t see any transparency in that.

Rating:

5.0

The service was very good. And the people were awesome too. The equipment was clean and big enough to fit .

Rating:

5.0

The customer representative was so nice and super funny. She was able to find my tote bag in the truck after I returned it 😊😊 THANK YOU SO MUCH

Rating:

4.0

To enable returning on trailers, there's urgent need of Better PARKING IMPROVEMENT of other returned trucks later in the evening

Rating:

5.0

Friendly group here !

Rating:

5.0

Great experience

Rating:

3.0

Even though it is winter please keep inside of the trucks dry. The one I used was wet. I had to dry out the water to prevent my things getting wet and damage

Rating:

4.0

I came there on Friday evening the staff was very helpful, he helped my friend who was having a hard time with his phone. Customers signing up taking photo doing all by themselves makes business very slow.

Rating:

1.0

First, the cost charges was almost twice more expensive than the announces price, the usable length is much shorter than the advertised size; 2- The cargo door was extremely difficult to open by one person, we had to hire a helper for that, and this adds to overall cost of truck, 3- the door lock malfunctioned and we were lock-out few times, the switch and starter needs repair and proper maintenance, 4- We were charged insurance for parts that were previously badly damaged I am not satisfied with overall experience of using U-haul,

Rating:

3.0

Immediate parking for customers who will need trucks.

Rating:

3.0

Pretty much everything was good with exception that I was charged for 5.6 litres of gas My mileage was a total of 16km. When I receive the van it only had 2/3 of a tank and was noted in the pickup documents. Before I dropped off the van I put 5.00 of gas in that would have been more than I used as the gage showing a little more than when I picked it up . I was charged $9.37 for fuel

Rating:

3.0

The truck’s TPMS did not work and stated that the tire pressure was low. The employee hit the tires with a stick and said it was due to the cold. I used the truck for 7 hours without issue but I was uncomfortable with the message the entire time.

Rating:

2.0

This drop off location was jam packed and tight on space and had snow all over the lot. It was kind of difficult to get a spot especially since it’s right next to a busy intersection.

Rating:

1.0

Zero management, too much charges