I called the day after rented and whoever answered was very short with me and acted annoyed with me for calling about the amount after i rented it for 12 hours and brought back early and instead of 120 miles that we had estimated as mileage it was 53 went from 184.00 only dropping to 171.00 . This is only complaint.
JoAnn SchaefbauerCustomer Reviews for U-Haul at Williamson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's All Been Great Everytime I've Rented From James.
tony smithI have received friendly and professional service many times at this location. I do not have recommendations at this time on improvements.
Renee PopielarzVery clean and good customer service thank you The Van Gorden
Jimmy Van GordenWhitney and Elisha have excellent customer service. I was well pleased.
Ronda DurhamClean the front windshield!
Don DillardAll good with the return.
Reed RamlowJames was very knowledgeable and pleasant to make my rental experience nice
rebecca pomersonJames was great and installed my hitch quickly and efficiently! Highly recommend
Sydney GarstI would like to thank the representative at this location.
William HazelwoodQuick, Friendly, and Efficient. Staff recognized that the hitch was setting the trailer too low and flipped it on the spot. Very grateful for their expertise.
Joseph KohJust keep up the good work you doing.
Vincent MarsiliaHorrible experience!!!!!
Tiffany ChaviousThe amount of time I spent waiting in line both to pick up and return the truck was unacceptable. The truck smelled of cigarette smoke. The truck’s steering was very loose and made going around corners difficult.
Sean SarverThe person that rented the vehicle was very nice and when I returned it the person was very nice. Thumbs up for sure.
hector calderonGreat
Joanne TesnowJames Stasko is superlative in customer service and care. The highest of recommendations to his Williamson Road in Roanoke VA location
jessica hutmacherJames was very helpful & accommodating!
Patricia McGovernThe older gentleman working is somewhat rude and short. But did job correctly so can’t complain too much
Jeremy KingJames stasko is awesome to work with and is always very helpful! I use this U-Haul everytime. Great job to James again cant speak good enough about him!
cody lambertHave Gas Pumps At All U-Haul Locations, So Every Truck, Everytime Has A Full Tank Of Gas When You Rent It.
tony smithThe vehicle I rented wasn't cleaned out in the back. I took pictures and showed them to the staff after returning the truck. It was snowey weather so I can see how they could have missed it
george adamsThe entire U-Haul experience was excellent -- it made my move manageable. Having customer service available by phone to resolve issues was critical for truck pickup since the truck I reserved couldn't be located at my first choice for pick up. Although I had to go to a different location, the second location (Double L Auto Care) where I got the truck was efficient and got me on the road quickly.
Carla DolceEmployee was very nice and professional. Pulled the vehicle to the front of the store for me. Returning the vehicle was very easy and still had a great attitude even though it was late and he was outside working in the rain.
Kelvin LipscombVery cramped place to have as many vehicles as they did. Would recommend an upgraded facility just for the room that they need to store the vehicles and trailers.
RYNEFRANCIS RICH BOWERNothing. The guy working today was awesome!
Rikki HarperExcellent service..
Michael KingUnderstaffed- only the manager was there in the morning during busy pick up times. They didn't have the size truck we reserved.
Daniel BrownAlways a pleasure doing business James (AKA) MR. U-Haul
MICHAEL GRAYBILLThe proprietor was extremely helpful. She took our return after closing time on a holiday and even parked the trailer for me, as it was a tight space and I was not confident that I could do it. I would highly recommend this location.
Sharon StacyGreat customer service, definitely will be back!
jessica dehartRight front tire had low air pressure. I pumped it up at home and had no other issues. Person helping me was very nice and efficient.
Carl GuffeyI'm satisfied, the gentleman James,I deal with today and even before has always taken care of me ty U-Haul. Great job James🤗
VIVIANDIANE CATRONGracias
luis avilesThe key for my rental was with an employee who was off duty. The employee who had the key said she would be there in 5 minutes. After waiting 15 to 20 minutes I tried to rush the on-duty employee. She accused me of being rude, which I may have been slightly due to being impatient. The employee was not very professional and did her job poorly. She was more concerned about keeping her daughter quiet and making sure no one knew she had her child at work. I ended up waiting at least 30 minutes before the keys arrived and I could leave. I will never go back to that location and will do my best to find a different rental next time.
Robert YelvertonHad a 10:00 am but didn't get the car back until 5:00pm. Need to be better on scheduling
John VanLuikThe clerk was great to work with, we appreciated his attitude and calm working with delays.
Lisa KellyThe Only Thing That I Would Say Is Send All Trucks Out With A Full Tank Of Gas ⛽️
tony smithIt was crowded and no where to park, and the drop box was hard to locate!
Rita SalasIt's All Good
tony smithI received no instructions or tips and pointers on the proper use and loading of the tow dolly.
David EdmonsonStaff was very friendly and very helpful. Made it so easy !
Dennis MilesTruck was not ready on time and the low tire pressure was on and tire was 8lbs low.
Bradley GarstPerfect 👍
john whorleyI really like the the service I got from the manager and others
ARTIELEE OTEYThe truck was not cleaned, windshield was so filmed inside I couldn't see, had to stop and wipe when sun hit, low tire on dash alert, oil change on dash alert, trying to ask questions as I reserved was awful. And the actions of the owner manager while I was picking up was rude and very unprofessional towards me and his employee, she was trying to check lights and make sure dolly lights were ok. He screamed at her I said they are fine...
Sheila GregoryThere's tremendous improvement i don't need in addition to that
Mmunga AmisiNot cheat customers!!
April ArnoldIt's Always Good !
tony smithWaiting room
Don BurkeyThe staff were friendly and very helpful. I would use this location again.
angela ziama | Overall ExperienceThis location was great and went over and beyond to make everything work out great with my reservation! Great staff :)
Mary Plemmons | Overall Experience