Customer Reviews for U-Haul of Boulder

Rating:

4.0

15' truck was all good. Trailer tires on the car hauler were very worn on the right side which we did not notice until underway. The tires on the left side were good. One of the tires blew-out near Ritzville and Roadside Assistance was going to be 1.5 to 4 hours so I took care of replacing the tires at Les Schwab myself.

Rating:

4.0

15' truck was fine and service at the location was good. A customer representative from U-Haul had called me earlier in the day to move my pick-up location 45 minutes each way which was not good. Her only response was "well, I can cancel your reservation"... Also, NOT good service.

Rating:

5.0

Picked it up in the morning, loaded, unloaded, had it back to location with less than 20 miles on it lol

Rating:

5.0

Great team, fantastic experience and very helpful team.

Rating:

1.0

Customer service was excellent but the bait and switch billing was very disappointing. $19.95? Right. I paid almost $100. I drove only 22 miles and was charged $30.58 for mileage and then another $18.38 for fuel. Does the pickup really get only 5.5 mpg? The needle barely moved on the fuel gauge. And charging $4.59 per gallon after charging $1.39 per mile seems exorbitant. I wasn't told to bring the vehicle back with the same amount of fuel. The truck was great, the people were great but the predatory billing left a bitter taste.

Rating:

5.0

Local staff was excellent. Friendly and knowledgeable- they got me in and out quickly. Your company technology is not good. When I rented the truck, you suggested adding boxes. I did so but you created a second reservation for it. Then you inexplicably cancelled it. When I called they said they added it to my first reservation. When I showed up it was not there, so they had to create it from scratch. They also didn’t have the number of boxes I reserved. Not good.

Rating:

5.0

Drop off location was in El Cajon, CA. This location was also great

Rating:

5.0

Checking the truck out and in was really quick. The truck was very clean and well maintained. I’d rent from here again, fir sure

Rating:

1.0

20lbs of broken glass in trailer. Worn out tire on equipment that exploded 30 minutes into my 7 hour drive. Equipment was not inspected properly and I felt in danger the entire time. Manager was rude, did not listen, and refused to give a full refund for his team dropping the ball on every note. Corporate u-haul was great and listened to me. I was able to get a full refund, but I shouldn’t have had to fight so hard to be taken care of as a customer. A tire exploding on a highway resulting from not inspecting equipment could end much more poorly than it did for me. Injuries and loss of life could have resulted from them not doing their job properly.

Rating:

1.0

You need to fire who ever it is that was taking check-ins on Sunday July 12. He is very rude, unhelpful and offensive. I would give 0 stars if that was possible, you don't even rate one star.

Rating:

3.0

I was asked to bring the truck back with a full tank of gas. I used the truck for just 13 miles. Then spent $18.50 for 5 gallons of gas. I asked for some type of credit-adjustment on my bill and was declined. That was frustrating. I learned not to worry about returning the rental with a full tank of gas.

Rating:

5.0

Be easier to talk to by phone. Whenever I called, it went to some call center when I had locally-oriented questions. Otherwise, the experience was great (as are you guys!)

Rating:

4.0

The truck was new, only 51 miles on it. Customer service is an area that may benefit from some training. The employee sent me a phone link to take pictures of the truck and verify mileage. When did this stop being a function of the employee. Secondly, I rented a dozen moving pads. When I returned the truck, they were folded neatly in the back. The employe asked - and I am not joking - for me to roll them up because "that's how we keep them here." He wasn't kidding. I told him he was fortunate that I folded them as most customers would have just thrown them in the back and declined to do his job and roll them up for storage. PLEASE BRING CUSTOMER SERVICE BACK.

Rating:

5.0

Team was so helpful and made sure everything was good. Thank you

Rating:

5.0

They were very friendly and much faster than I expected.

Rating:

2.0

Be more concise and clear about returning instructions. .

Rating:

3.0

I was charged a late fee because your app wouldn’t allow me to end the rental. The app didn’t work when I checked in and I was able to check in inside. But I finished after it closed, but 2 hours before my rental was finished, and the app wouldn’t let me check in. I should not have been charged a late fee.

Rating:

5.0

The staff were all very nice and incredibly helpful!

Rating:

1.0

I was charged for a dolly rental that I never took. The onsite team did not point me to the dolly so I never picked it up. I was charged an extra 120$ for something I never used…

Rating:

5.0

The Man that rented the vehicle was friendly and professional. Returning the vehicle was fast and easy.

Rating:

1.0

We made a reservation 6 days in advance and then showed up to be told we did not have a truck.

Rating:

3.0

Not the best drop off area for larger vans with car dollies

Rating:

5.0

The gentleman that helped me was informative and extremely helpful.

Rating:

3.0

The truck I had reserved online was completely blocked in. Because it was parked behind 2 other trucks it was very hard to even find. I was sent back onto the lot "to look again, we know it's out there." Once we determined it was blocked in we then had to switch trucks which delayed my pickup.

Rating:

3.0

The truck had a broken mirror and sun visor. My move was just miles, but for someone going further both of these issues could have been very dangerous. The store was overwhelmed by customers being stupid and dropping trucks in the parking lot. It may need a better drop off area. I feel bad for the folks working there. It looked stressful.

Rating:

5.0

I am extremely disappointed that even though we returned the truck hours early, we were charged for the entire estimated time. We ended up paying for 4 hours we didn't need. This needs to change.

Rating:

3.0

Of course, picking up Geer is better than having nowhere to pick up… It was just stressing to me that I could never get a straight answer until the night before I was supposed to pick up the vehicle at that point I was told yes they do have one in stock. T I'm not sure if I could recommend it necessarily to a friend, U-Haul could not guarantee that I would have a truck. And then. The Agent working that morning was very hands-off. I had to go back repeatedly ask where the keys were, in a locked box where the truck was parked. Etc. After checking in with him a couple of times he walked me over to the box and showed me how to open with the password he had given me access to the keys.

Rating:

2.0

Don't gouge people for fuel - especially after a problematic rental

Rating:

1.0

They didn’t have the truck I ordered so I had to use one far too big for my needs. The solution should have been to recommend another location or to not let me order the truck if it wasn’t available. I could have chosen another day.

Rating:

5.0

The service was excellent.

Rating:

5.0

Customer service agent was very friendly and knowledgeable. Also very customer friendly as getting the vehicle and checking out was very easy. Definitely rent for you again.

Rating:

1.0

I selected a wait at location appointment. There is no waiting room and they said it would be several hours. The employee Willy was incredibly rude and weirdly confrontational saying I was lucky they even had the hitch to install. One of the worst customer service experiences I've had.

Rating:

5.0

Great customer service

Rating:

3.0

I have been using this location for years, and while it is convenient, and I will continue to use it, I was very disapointed in the service. First I was charged for two days and only got one day refunded because I had the forsight to take pictures when I retruned the truck, which clearly showed on the time stamp that I returned the truck at an earlier time than Uhaul stated on my receipt. Also, I was charged for three gallons of gas at $6 per, $18 total, even though the odometer clearly showed that I had travel only 9 miles and was also charged the milage rate for 9 miles (no argument there). As usual, when I picked up the truck the gas tank was not full. The woman writing me up said not to worry about the gas, and I didn't, as I had done this same trip for a charitable organization in the past and was never charged for gas. It's only a nine mile round trip. The take-away is to document everything, even the gas gauge, on pickup and drop off. I will be sure to do so in the future.

Rating:

5.0

Have a great customer service experience. She did a great job. Very knowledgeable and helpful. Different from last visit. Quick and simple

Rating:

1.0

You have lost a customer for life. I will be reaching out to an attorney to explore a lawsuit and filing a formal grievance with any and every government agency I can find. Having to require someone to doable privacy and protective features on a phone so you can harvest private confidential information as part of a requirement to rent a vehicle should be illegal and I will pursue it as such.

Rating:

2.0

Originally rented truck from noon through noon following day. Finshed my work early and brought turck back 6 pm same day. Emplooyee checking in confirmed all was good and I left. Twenty minutes later my invoice showed up in email adding a $25 fee for "cleaning" and a $50 fee for gasoline. I traveled exactly 21 miles and put 2 gallons of gas in the truck in an attempt to refill what I used. MAinly upset that I was told all was good and I could leave and then this extra $75 charge was added onto a $100 rental via email.

Rating:

5.0

Staff was friendly and helpful.

Rating:

3.0

They lost the key for the truck and instead of texting or calling they didn’t let us know until we arrived. At this point they told us we would have to wait until roadside assistance came or go to another location. It took us about 45 minutes on a day we didn’t have the time. There has to be a better way to solve problems that happen. The first place was very polite and did try to fix the problem but I really would have appreciated a call

Rating:

3.0

Nothing wrong with the location, but uhauls pricing and advertising is deceitful and dishonest. will never use your company again

Rating:

5.0

Of note and my suggestion for recommendation is your N Amarillo field technician, Sean, who was very supportive and represented your company extremely well when he quickly replaced the tire that had become bald in Amarillo. He was engaging, courteous and quick.

Rating:

1.0

The manager was very rude.

Rating:

1.0

they said everything looked good , thanked me and sent me on my way. two days later I got an $800 damage charge that said the trailer hitch was jack knifed. charged my card with out notifying me. it was ABSOLUTELY NOT DAMAGED. Which is why they sent me on my way after inspecting it. NOTHING happened to not. we had a smooth uneventful drive from OKC. I called and the manager was supposed to call and never did . almost $1000 . shameful. basically stealing.

Rating:

1.0

Accurate billing, long waiting lines.

Rating:

5.0

Clean store, and very courteous staff. They were so helpful and very quick to get my knee resolved. Left the dolly in the trunk

Rating:

2.0

Service person was rude, not helpful, and seemed put off

Rating:

3.0

Not enough parking . Only 1 person on staff not enough had to wait

Rating:

5.0

I received the check-in text message when I got to my destination. I have plenty of phone reception throughout Boulder, I just didn't know what to do. Other than that, everything went well. Great job, Uhaul

Rating:

1.0

Called ahead to confirm they had a vehicle available for rental today, spoke with a man named Willie on the phone. I asked a question about the 19$ per day and the 1.39$ per mile and he told me that’s always been their policy, I said okay sounds good. Got into the office and there was Willie. He began processing the rental and came to a question about how many miles I would be going in the truck, and I said I didn’t know. He replies by saying “you don’t know where you’re moving?”, to which I said I do but I don’t know how many miles it will be so I just threw out 100 miles to be safe. He then asks me what’s with my attitude, and says that even on the phone I had a bad attitude. I told him I was cool as a cucumber, and there was no issue with me. He continued telling me my energy was bad, and that I had a poor attitude. He went on to say “I don’t know what your so mad about but I’m not here to be a punching bag for you”. I was speechless... I was sitting there patiently waiting and had answered all his questions and given all the information he asked for. It was an extremely off putting encounter, and left a terrible taste in my mouth. Then I checked the reviews, many of which mention Willie by name as being rude, which I would say is an understatement. People are not exaggerating. If you call or walk in and Willie is working, do yourself a favor and call into one of the dozens of other truck rental companies in the area. I would sooner use a dolly to move things across town than subject myself to Willie and his unprofessional and demeaning behavior again. Im not sure how he has a job still with the number of 1 star reviews that have his name on them. He needs to be in the back, never communicating with customers. I must say that the young man who checked me in when I returned the vehicle was very kind and was a breath of fresh air compared to his, supposed, manager.

Rating:

2.0

Picked it up with a flat tire (dually), Used only 16 miles, charged for 4 gallons of fuel.

Rating:

4.0

Side rail rubber was partially unattached. Not a big deal but I did make sure I had blankets double covering the furniture. Otherwise, customer service was excellent - no complaints. Rental was quick and very easy. 4 pin harness attached to my truck without an adapter.

Rating:

5.0

Best customer service I have ever received.

Rating:

5.0

Very helpful agent here

Rating:

3.0

My name is , and I rented a Van from U-Haul of Boulder on Friday, 5/8/26 at approximately 4:30 p.m. and returned it at 6:54 p.m. My Contract No is 27415723. When I arrived, the manager, Willy, was having a dispute with a potential customer about her attitude towards the UHAUL employees, and finally he asked her to leave and take her business elsewhere. I didn't hear the beginning of the dispute, but apparently it had been going on before I walked in the shop. I gave Willy my contact information, and rented the van without going through the electronic forms as Willy was still a frustrated from his interaction with the afore-mentioned customer (but he gave me the gist of the charges verbally). I was eager to get going, so I left without requesting paperwork. The van exceeded expectations, we had a successful move, and I returned the van in about 2.5 hours, satisfied with the experience. The only thing that surprised me were the fuel charges. Given the we only traveled 14 miles and the the average MPG for a UHaul van is 18 MPG. I could see being charged for 1 gallon of fuel, but paying for 2 gallons @ $6.00/gallon — especially after Willy said to me, "Just bring it back with roughly the same amount of fuel," feel excessive. Again — overall, the experience was positive, and I would return to this U-Haul location in the future, but being charged for more fuel than we used is not my idea of good customer service.

Rating:

4.0

Everything was great! But mentioning the optional survey to complete the form with pictures of the vehicle before leaving the parking lot during check in would have been helpful. I missed it and worried that I was supposed to do it.

Rating:

3.0

Again, the location was changed, I could not drop where I chose, I had to spend 20 minutes driving each way, wasted my time and gas. I will not use U-Haul again.

Rating:

5.0

Staff was amazing. Super patient and helpful.

Rating:

5.0

When I dropped off the tru

Rating:

3.0

I hope a did it right

Rating:

5.0

So easy!

Rating:

5.0

We’re repeat customers. Everyone is professional, kind, and helpful! Thank you!

Rating:

4.0

The local folks were great, but the central telephone service dropped the ball in regards to passing on important communications to the local folks. This has been a common problem in the past.

Rating:

1.0

I am not sure if this is a joke as I have not rented a storage facility! However, I did rent a U box in September # AAA2460C and paid for it in full! Yet,I keep getting charged for a U box #AAA4603T!

Rating:

1.0

I'm still being charged for a unit I returned almost 2 months ago. Items of mine were also damaged because of employees at uhaul. I've tried multiple times to talk to people about filling an insurance