Customer Reviews for U-Haul of Boulder

Rating:

5.0

great service

Rating:

1.0

I was charged over $100 at drop off for furniture pads that were not in the truck when I rented it.

Rating:

3.0

I fear Home Depot is mogging your asses on cost and customer service (no mileage fee, and an employee comes out and checks over the equipment, rather than me needing to take 2857928 photos on my shitty iphone SE to confirm quality.)

Rating:

5.0

I arranged trailer rental online, then picked up and returned the trailer in the suggest window. Everything worked out fine. So no improvement needed in this case.

Rating:

1.0

The guy was too busy and told me to go to O'Reilly's to fix my lights. Went to arrive and nothing's wrong with my lights. I drove the whole way without trailer lights!

Rating:

5.0

Easy Drop off,

Rating:

5.0

easy and super-fast dropoff and very friendly staff.

Rating:

5.0

Easy rental process. Great price and nice staff.

Rating:

5.0

The staff were so friendly and helpful, it was CU move in day and they were obviously very busy but really were kind helpful and all around amazing

Rating:

2.0

The app is not very good. I had an authorized driver and did everything in advance to save time. When I got there I was delayed. The online help was less than helpful and kept giving me directions to change the names of the alternate driver that made no sense and was impossible. They kept calling the emergency number and not me. It delayed us an hour and I almost missed. The 1 hour window to move my daughter into her college apartment. I hate renting a u haul during nobodies hours. Oh and the GM’s number outside the shop does not work. Not impressed.

Rating:

5.0

The people who worked there were so nice and the customer service was great.

Rating:

3.0

The cargo van I had ordered was not available even though them had them in the lot, they would not honor my booking. Lots of dents and scratches on the vehicle and when I tried to upload photos of the truck, app would not accept them. I got the job I needed doing done, it experience could have been better

Rating:

4.0

The Trailer I was given had some blankets a dolly and a basket ball inside, not what I expected. The manager was quick to remove those items and made this process great. Thankyou so much, I utilize U-Haul a fair amount and you always take great care of me. Thankyou U-Haul of Boulder for this great experience.

Rating:

5.0

Easy drop off

Rating:

4.0

North end of town - not centrally located.

Rating:

3.0

Cramped.

Rating:

1.0

The drop off area for the trailer was filthy. Just garbage nothing but sandwich wrappers hamburger wrappers soft drink cans. Looks like you dumped a whole trashcan on the ground. Smell so bad I didn’t even wanna get out of my truck. I’ve always enjoyed U-Haul facilities this corporate store in Boulder Colorado was the worst I have ever been to.

Rating:

5.0

Nothing! Your facility is always great with customer service both picking up and returning vehicles. Staff is friendly, professional and knowledgeable, as well as flexible,

Rating:

4.0

Laura, who helped me check out my truck, was friendly, smiled, and efficient. The manager who checked me out (can't remember his name) was also very pleasant. My truck had a very strong smell emanating from the AC vents. I assume it was from that system being deodorized. Please consider using a substance that's not so strong smelling for this. ALSO: I specifically remember choosing the $15 insurance option when I checked out, but on my invoice it shows the $30 option. In addition, I was charged for 2 bags of blankets when I only got/used 1 bag. I will appreciate your refunding me $20 for these errors. Thank you,

Rating:

5.0

The staff were friendly and helpful. Wait time was short. Return process was easy. Truck was in good condition.

Rating:

3.0

They rented me a truck without a ramp. I paid for a dolly that I couldn’t use since the truck didn’t have a ramp. I also did not use the blankets at all (still in plastic wrap) and they still charged me for them.

Rating:

4.0

Only one person working at the time so the wait was long (25 minutes) more due a Moron customer, the manager was fine

Rating:

5.0

Always clear, simple service

Rating:

3.0

I did not get a receipt for the drop off. I had to call the following day to verify the return and get a receipt.

Rating:

5.0

Quick and easy drop off.

Rating:

1.0

Staff was rude. After complaining to the traffic department they agreed with me and said there was nothing they could do

Rating:

2.0

The man who helped me when i came to pick up the van was unfortunately very rude and dismissive. Furthermore, when i was checking out my order there were additional fees that were not included in my quote, i believe it was the colorado transportation safety fee. i understand that was not the employees fault but it should have been included in my online estimate which did indeed include other taxes. when i inquired about this, they initially dismissed me when i asked why it was a higher price than i was told, and they just said “i don’t know” and i had to dig more to get that answer. overall the van was in great shape and had a smooth experience after that, even when returning it. just was very bothered by the attitude i received at pickup.

Rating:

5.0

The service here was excellent, kudos to the staff (they all deserve raises).

Rating:

5.0

Very good job!

Rating:

4.0

Update address in app to correct street. Employees were great and helpful.

Rating:

4.0

I resent not being able to call the office that I'm wanting to rent from directly, without having to fill in all kinds of forms first, and then get a message that someone will call me back the next morning. We needed to rent 2 different vehicles on separate days and hopefully arrange this at the same location. In the end, I was able to do this easily once I could track down the phone number of the place we wanted to rent from and have a conversation with a real person! When we picked up one vehicle, returned it, rented the 2nd one, and returned it, everything went smoothly. They were having some computer issues, not their fault. The young men working the desk were helpful and patient.

Rating:

1.0

The $19.95 a day claim is a lie!! With even low mileage it comes out to $60. You should be investigated for false advertising!

Rating:

1.0

you'all billed me twice for the same contract 77867476 - and the second time you claimed it was returned late - which it was not!

Rating:

4.0

My only feedback is that the line was a little long for a weekend morning, but the folks on duty were super nice, knowledgeable, and helpful, and they got everyone taken care of.

Rating:

3.0

the mobile app check-in was not smooth, it was very frustrating and wouldn't accept the uploaded pictures of the truck. also, it took a lot longer than checking out the truck in person, I wouldn't recommend using the mobile app check in next time to anyone

Rating:

5.0

They were patient and helpful. The trailer was exactly what I needed and was ready when I needed it. Thankyou Boulder U-Haul.

Rating:

5.0

The crew at this location has things dialed in and under control. Keep it up!

Rating:

1.0

Very slow & not enough parking

Rating:

5.0

I was able to call and check out a truck in one day and it helped us so much! You guys are all amazing and it makes me feel like I have a partner when I am moving!! Thank you!

Rating:

5.0

Very helpful from beginning when I made reservations all the way to dropping back off

Rating:

5.0

Very different customer service than the one at the pick up location, very helpful!

Rating:

4.0

15' truck was all good. Trailer tires on the car hauler were very worn on the right side which we did not notice until underway. The tires on the left side were good. One of the tires blew-out near Ritzville and Roadside Assistance was going to be 1.5 to 4 hours so I took care of replacing the tires at Les Schwab myself.

Rating:

4.0

15' truck was fine and service at the location was good. A customer representative from U-Haul had called me earlier in the day to move my pick-up location 45 minutes each way which was not good. Her only response was "well, I can cancel your reservation"... Also, NOT good service.

Rating:

5.0

Picked it up in the morning, loaded, unloaded, had it back to location with less than 20 miles on it lol

Rating:

5.0

Great team, fantastic experience and very helpful team.

Rating:

1.0

Customer service was excellent but the bait and switch billing was very disappointing. $19.95? Right. I paid almost $100. I drove only 22 miles and was charged $30.58 for mileage and then another $18.38 for fuel. Does the pickup really get only 5.5 mpg? The needle barely moved on the fuel gauge. And charging $4.59 per gallon after charging $1.39 per mile seems exorbitant. I wasn't told to bring the vehicle back with the same amount of fuel. The truck was great, the people were great but the predatory billing left a bitter taste.

Rating:

5.0

Local staff was excellent. Friendly and knowledgeable- they got me in and out quickly. Your company technology is not good. When I rented the truck, you suggested adding boxes. I did so but you created a second reservation for it. Then you inexplicably cancelled it. When I called they said they added it to my first reservation. When I showed up it was not there, so they had to create it from scratch. They also didn’t have the number of boxes I reserved. Not good.

Rating:

5.0

Drop off location was in El Cajon, CA. This location was also great

Rating:

5.0

Checking the truck out and in was really quick. The truck was very clean and well maintained. I’d rent from here again, fir sure

Rating:

1.0

20lbs of broken glass in trailer. Worn out tire on equipment that exploded 30 minutes into my 7 hour drive. Equipment was not inspected properly and I felt in danger the entire time. Manager was rude, did not listen, and refused to give a full refund for his team dropping the ball on every note. Corporate u-haul was great and listened to me. I was able to get a full refund, but I shouldn’t have had to fight so hard to be taken care of as a customer. A tire exploding on a highway resulting from not inspecting equipment could end much more poorly than it did for me. Injuries and loss of life could have resulted from them not doing their job properly.

Rating:

1.0

You need to fire who ever it is that was taking check-ins on Sunday July 12. He is very rude, unhelpful and offensive. I would give 0 stars if that was possible, you don't even rate one star.

Rating:

3.0

I was asked to bring the truck back with a full tank of gas. I used the truck for just 13 miles. Then spent $18.50 for 5 gallons of gas. I asked for some type of credit-adjustment on my bill and was declined. That was frustrating. I learned not to worry about returning the rental with a full tank of gas.

Rating:

5.0

Be easier to talk to by phone. Whenever I called, it went to some call center when I had locally-oriented questions. Otherwise, the experience was great (as are you guys!)

Rating:

4.0

The truck was new, only 51 miles on it. Customer service is an area that may benefit from some training. The employee sent me a phone link to take pictures of the truck and verify mileage. When did this stop being a function of the employee. Secondly, I rented a dozen moving pads. When I returned the truck, they were folded neatly in the back. The employe asked - and I am not joking - for me to roll them up because "that's how we keep them here." He wasn't kidding. I told him he was fortunate that I folded them as most customers would have just thrown them in the back and declined to do his job and roll them up for storage. PLEASE BRING CUSTOMER SERVICE BACK.

Rating:

5.0

Team was so helpful and made sure everything was good. Thank you

Rating:

5.0

They were very friendly and much faster than I expected.

Rating:

2.0

Be more concise and clear about returning instructions. .

Rating:

3.0

I was charged a late fee because your app wouldn’t allow me to end the rental. The app didn’t work when I checked in and I was able to check in inside. But I finished after it closed, but 2 hours before my rental was finished, and the app wouldn’t let me check in. I should not have been charged a late fee.

Rating:

5.0

The staff were all very nice and incredibly helpful!

Rating:

1.0

I was charged for a dolly rental that I never took. The onsite team did not point me to the dolly so I never picked it up. I was charged an extra 120$ for something I never used…

Rating:

5.0

The Man that rented the vehicle was friendly and professional. Returning the vehicle was fast and easy.

Rating:

1.0

We made a reservation 6 days in advance and then showed up to be told we did not have a truck.

Rating:

3.0

Not the best drop off area for larger vans with car dollies

Rating:

5.0

The gentleman that helped me was informative and extremely helpful.

Rating:

3.0

The truck I had reserved online was completely blocked in. Because it was parked behind 2 other trucks it was very hard to even find. I was sent back onto the lot "to look again, we know it's out there." Once we determined it was blocked in we then had to switch trucks which delayed my pickup.

Rating:

3.0

The truck had a broken mirror and sun visor. My move was just miles, but for someone going further both of these issues could have been very dangerous. The store was overwhelmed by customers being stupid and dropping trucks in the parking lot. It may need a better drop off area. I feel bad for the folks working there. It looked stressful.

Rating:

5.0

I am extremely disappointed that even though we returned the truck hours early, we were charged for the entire estimated time. We ended up paying for 4 hours we didn't need. This needs to change.

Rating:

3.0

Of course, picking up Geer is better than having nowhere to pick up… It was just stressing to me that I could never get a straight answer until the night before I was supposed to pick up the vehicle at that point I was told yes they do have one in stock. T I'm not sure if I could recommend it necessarily to a friend, U-Haul could not guarantee that I would have a truck. And then. The Agent working that morning was very hands-off. I had to go back repeatedly ask where the keys were, in a locked box where the truck was parked. Etc. After checking in with him a couple of times he walked me over to the box and showed me how to open with the password he had given me access to the keys.

Rating:

4.0

The local folks were great, but the central telephone service dropped the ball in regards to passing on important communications to the local folks. This has been a common problem in the past.

Rating:

1.0

I am not sure if this is a joke as I have not rented a storage facility! However, I did rent a U box in September # AAA2460C and paid for it in full! Yet,I keep getting charged for a U box #AAA4603T!

Rating:

1.0

I'm still being charged for a unit I returned almost 2 months ago. Items of mine were also damaged because of employees at uhaul. I've tried multiple times to talk to people about filling an insurance