I was very happy with the cargo trailer that i rented. It's well built and worked great. However, I am very unhappy with the U-Haul App. It's clumsy and didn't work for me. I thought I had reserved the trailer with the app. But There was no reservation when I went to the U-Haul location! I was lucky that they had a trailer that would work. I'm also very unhappy with your phone system. I just wanted to call my local U-Haul location and inquire about renting a trailer. You may this almost impossible! I have to go through several menus and several voice prompts. And still I can't get through to my local location. This is terrible.
JACK SCustomer Reviews for U-Haul of Campbell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would have appreciated a little more communication and guidance through the rental process. The service rep seemed disinterested, and offered no help while going through the rental process, until I asked, then seemed a little put off that I needed assistance. When I returned the vehicle, I waited for at least 7 minutes, before the same rep approached, and with very little eye contact, responded with "we'll email you the receipt". Not very customer service oriented, same response when I initially came in and when I returned the vehicle, so I don't think that he was just having a "bad day". If he's "going through things" in his personal life, he shouldn't bring those problems to work...
MICHAEL VOnly issue was that the drivers seat in the van was lower on one side
ANTONIO AThe front desk gentleman was amazing
erika vI came in at around 9:30 am. The heavy set person helping me said the Truck's gas was siphoned from the tuck and I needed to gas as soon as possible. I drove the truck to the Sunny Oaks Gas station on 2855 Winchester BL, in Campbell about a mile away. I purchased 17gal of gas for $110.39. The truck was saying low gas. I drove the truck for a total of 76 miles and when I got back to Campbell U-Haul I spoke to delightful gentleman named Claude. I saw on me contract I was to bring the truck back with 1/4 tank. I told Claude the situation and showed him my receipt for the gas. I told him there was at least $50 in gas left in the truck. He said I should have received a credit for the gas. At that moment I saw the the first person I spoke to and asked him if I was to receive a Credit for the gas in the truck. He nodded Yes. I DID NOT RECEIVE THE CREDIT. I believe this person must have siphoned the gas into his own vehicle.
Casey CFriendly representatives, helpful agents
Ataollah MWelcoming customer service at the front desk very friendly and knowledgeable.
Henok GThe staff was very friendly and helpful, especially the person at the front desk (Steve or Steven - I'm so sorry...I should have remembered his name, he was so nice).
neeti mMore friendly and helpful staff.
Mayank SU-Haul is getting tooo expensive…… however nobody will care ….or read this survey…
Paul VEasy to deal with for both picking up and dropping off.
Roger KThey could’ve been a little bit friendlier
Kevin DBetter customer service, the person that took care of me was very rude and unprofessional.
ALBERT PQuick and no lines at this location. No wait for pick or drop off. Exceptional service
Katherine GIt helps to know what you need before going in since there are a lot of options.
Siobhan DStaff who checked me out was very kind and helpful
Jennifer BCustomer Service was great . Truck was clean & had a full tank. So relieved we didn't have to go to get gas before starting our move which has always been a bummer so the day went much smoother. Replaced the gas used on the way back instead of on the way out. Moving is rough but needing to stop to get gas in a Truck before starting the move makes it seem like everything takes much longer. Thank you UHaul for a full tank to start out with. Also the Truck was in good shape & ran great. Thanks again!
Suzanne CVan was rented to me with zero gas, but other than that, the experience was flawless. Especially appreciated the quick return during business hours. Thanks!
EDWIN MEmployee did not speak to us just gestured where to pull in the lot. Unhooked and walked away.
JUdith GI use this location all the time, staff is amazing and always recognize me and give a great service.
Neelam KGreat customer service, fast hookup of trailer and drop off. I would use again
Rick SThe truck was great. Only issue was I couldn't see I over the steering wheel I should brought my pillow.
Jean VI really liked the counter staff helping me out. Straightforward, direct, businesslike, but also able to be lighthearted about difficulties.
Michael GLet your customers know you have trailer balls for sale.
PETER ZYall charged me extra for mileage you only put that id put in 100 miles when I was going all the way from Campbell to SF, so I paid extra on mileage. Bogus, I want a refund on the extra mileage
Avigael BEverything went smoothly. Staff was incredibly friendly, witty, personable, knowledgeable, honest and chill. Such a great experience like this one come by rarely. These guys are elite at what they do and I’m glad to have conducted business with you. Thank you!!!
Pat KThat’s my home base for U-Haul
KENNETH CThe trailer was only in okay condition. It's old and has seen a lot of use, so I wouldn't expect something shiny and new. The electrical and the brakes worked, so that's all that matters. The local staff was courteous, if brief in their interactions. Overall, it was efficient and that's what's important. The online reservation system was easy and had many options for additional services that could be of use to many people. The regional reservation center called and offered the opportunity to pick up our trailer a day early at no charge, which was a nice benefit. Overall, this was a good experience.
Todd LNo cars next to uhaul to take pictures properly
Karla VToo expensive
Michael TBoth inside person and outside person (Claude) were great. Both were very personable and made the experience feel enjoyable. Both were professional, good at their jobs and instilled confidence. Thank you for hiring such amazing workers. I had more interaction with Claude due to logistics and observed him hook up the trailer and disconnect it…he clearly demonstrated A high standard of excellence. Sorry I am not remembering the gentleman’s name who did the paperwork…it was effortless and he too demonstrated excellence. I don’t have any suggestions for improvements as these two work well together in their jobs and are very good at what they do…and this is big…they both smiled!!!
Carla SNo greeting from staff, just a guy looking at his phone who said “you’re set” without looking up. Shrug. But then he handed me a wire I forgot in the car.
James EBest uhaul experience ever. Both workers I talked to on pickup and drop off were very kind and helpful.
Harrison TThe truck was pretty clean and seemed mechanically maintained, but it was extremely noisy while driving on roads that were not perfectly smooth.
leon SThe employee was cold and gave me incorrect information about returning the vehicle before 7 PM, even though there was an after-hours key drop. He also asked which location I was returning it to, then said, “This vehicle belongs here, you have to bring it back here.” If that’s the case, I’m still wondering why he asked me in the first place.
Serhat KAppreciate the good service I received. One suggestion: The threads on the rear gate chain hooks need a little wire brush cleaning and lubricant so they can be opened with your fingers, instead of requiring a wrench (which I didn’t have handy at the time).
Clay CReservation included 2xdollies - none were available on site at the pickup time. The staff told me that they are out of dollies “for months”. They didn’t offer any solution except refund. I had to spend time effort and money buying dolly elsewhere instead. Staff was not cooperative of understanding. The truck had an issue with the back door (stuck in open position) that they “fixed” prying it with a screwdriver - apparently it’s a known issue. Overall below average service. Won’t go there again and will look for alternative truck rental company.
KIRILL Mthe staff at this location are always very efficient at getting me in and out quickly and efficiently
JOHN YFriendly and attentive staff.
Kevin KThe guy behind the counter was kinda rude
Patrick SReserved a dolly which was not available when I arrived. A heads up would have been nice. I get they might not have what I need or something can break the day before, but they had my contact info and could have notified me prior to the day I showed up for my reserved rental.
Richard MAwesome, easy and smooth transaction! Great customer service at the location!
Malia DBoth representatives that I encountered at pick up and at drop off were extremely personable and efficient. My experience at that location was for superior to any others that I’ve dealt with.
Scott VWhy did Uhaul charge me extra when I extended my rental from 12 to 24 hours? I thought the rental period is 1 day (24 hours). Also why was I asked to provide the phone number of someone I know? What if that person could not be reached? Would that have impacted my ability to rent?
SANJAY ASee first comment
Sambath Sawesome! owner/manager greeted me by name!
MARK AManager called me to complain because I didn’t bring the equipment on the date that I was gonna bring it back, I explain him that I had an emergency and I couldn’t bring it back
Federico AThe check-in/pickup process on the mobile app for picking up a truck share was confusing. I felt lost in the mobile app and it was hard to navigate to where I needed to be. I did complete the process and I was able to pick up my truck without the help of a U-haul employee, but it felt more like a quest, and less like a smooth easy experience. The was another customer in the parking lot that got there before me, but couldn't get the check-in process complete. It made me feel bad for him and he didn't have good feedback about the U-haul App at all.
Andrew CGreat customer service!! Very well run at this location!!!
Matthew MExcellent customer service. I would highly recommend this location
DONNA FHusband said quick and efficient
Wendee HWilson is outstanding. He caught damage in the first two trucks and got me out the door in a third. Keep him.
vriginia wThe best customer service and local supporters. thank you.
Therese AMaybe just make sure the truck has gas before driver has to use it because it makes hard to waste time and try looking for a close gas station.
Mirella AI reserved a hand truck/dolly online but when I arrived at the facility the manager said that they were rented on a first come first serve basis. It made my move very inconvenient since I was counting on having a dolly. If I reserved one in advance I was counting on having it. What’s the point of having that as an option when making a reservation?
Kendall MGreat customer service, easy checkout and return
MARK M