Customer Reviews for U-Haul of Campbell

Rating:

5.0

The truck was great. Only issue was I couldn't see I over the steering wheel I should brought my pillow.

Rating:

5.0

I really liked the counter staff helping me out. Straightforward, direct, businesslike, but also able to be lighthearted about difficulties.

Rating:

5.0

Let your customers know you have trailer balls for sale.

Rating:

3.0

Yall charged me extra for mileage you only put that id put in 100 miles when I was going all the way from Campbell to SF, so I paid extra on mileage. Bogus, I want a refund on the extra mileage

Rating:

5.0

Everything went smoothly. Staff was incredibly friendly, witty, personable, knowledgeable, honest and chill. Such a great experience like this one come by rarely. These guys are elite at what they do and I’m glad to have conducted business with you. Thank you!!!

Rating:

5.0

That’s my home base for U-Haul

Rating:

4.0

The trailer was only in okay condition. It's old and has seen a lot of use, so I wouldn't expect something shiny and new. The electrical and the brakes worked, so that's all that matters. The local staff was courteous, if brief in their interactions. Overall, it was efficient and that's what's important. The online reservation system was easy and had many options for additional services that could be of use to many people. The regional reservation center called and offered the opportunity to pick up our trailer a day early at no charge, which was a nice benefit. Overall, this was a good experience.

Rating:

4.0

No cars next to uhaul to take pictures properly

Rating:

1.0

Too expensive

Rating:

5.0

Both inside person and outside person (Claude) were great. Both were very personable and made the experience feel enjoyable. Both were professional, good at their jobs and instilled confidence. Thank you for hiring such amazing workers. I had more interaction with Claude due to logistics and observed him hook up the trailer and disconnect it…he clearly demonstrated A high standard of excellence. Sorry I am not remembering the gentleman’s name who did the paperwork…it was effortless and he too demonstrated excellence. I don’t have any suggestions for improvements as these two work well together in their jobs and are very good at what they do…and this is big…they both smiled!!!

Rating:

3.0

No greeting from staff, just a guy looking at his phone who said “you’re set” without looking up. Shrug. But then he handed me a wire I forgot in the car.

Rating:

5.0

Best uhaul experience ever. Both workers I talked to on pickup and drop off were very kind and helpful.

Rating:

5.0

The truck was pretty clean and seemed mechanically maintained, but it was extremely noisy while driving on roads that were not perfectly smooth.

Rating:

3.0

The employee was cold and gave me incorrect information about returning the vehicle before 7 PM, even though there was an after-hours key drop. He also asked which location I was returning it to, then said, “This vehicle belongs here, you have to bring it back here.” If that’s the case, I’m still wondering why he asked me in the first place.

Rating:

4.0

Appreciate the good service I received. One suggestion: The threads on the rear gate chain hooks need a little wire brush cleaning and lubricant so they can be opened with your fingers, instead of requiring a wrench (which I didn’t have handy at the time).

Rating:

3.0

Reservation included 2xdollies - none were available on site at the pickup time. The staff told me that they are out of dollies “for months”. They didn’t offer any solution except refund. I had to spend time effort and money buying dolly elsewhere instead. Staff was not cooperative of understanding. The truck had an issue with the back door (stuck in open position) that they “fixed” prying it with a screwdriver - apparently it’s a known issue. Overall below average service. Won’t go there again and will look for alternative truck rental company.

Rating:

5.0

the staff at this location are always very efficient at getting me in and out quickly and efficiently

Rating:

5.0

Friendly and attentive staff.

Rating:

3.0

The guy behind the counter was kinda rude

Rating:

3.0

Reserved a dolly which was not available when I arrived. A heads up would have been nice. I get they might not have what I need or something can break the day before, but they had my contact info and could have notified me prior to the day I showed up for my reserved rental.

Rating:

5.0

Awesome, easy and smooth transaction! Great customer service at the location!

Rating:

5.0

Both representatives that I encountered at pick up and at drop off were extremely personable and efficient. My experience at that location was for superior to any others that I’ve dealt with.

Rating:

4.0

Why did Uhaul charge me extra when I extended my rental from 12 to 24 hours? I thought the rental period is 1 day (24 hours). Also why was I asked to provide the phone number of someone I know? What if that person could not be reached? Would that have impacted my ability to rent?

Rating:

3.0

See first comment

Rating:

5.0

awesome! owner/manager greeted me by name!

Rating:

1.0

Manager called me to complain because I didn’t bring the equipment on the date that I was gonna bring it back, I explain him that I had an emergency and I couldn’t bring it back

Rating:

5.0

The check-in/pickup process on the mobile app for picking up a truck share was confusing. I felt lost in the mobile app and it was hard to navigate to where I needed to be. I did complete the process and I was able to pick up my truck without the help of a U-haul employee, but it felt more like a quest, and less like a smooth easy experience. The was another customer in the parking lot that got there before me, but couldn't get the check-in process complete. It made me feel bad for him and he didn't have good feedback about the U-haul App at all.

Rating:

5.0

Great customer service!! Very well run at this location!!!

Rating:

5.0

Excellent customer service. I would highly recommend this location

Rating:

5.0

Husband said quick and efficient

Rating:

5.0

Wilson is outstanding. He caught damage in the first two trucks and got me out the door in a third. Keep him.

Rating:

5.0

The best customer service and local supporters. thank you.

Rating:

5.0

Maybe just make sure the truck has gas before driver has to use it because it makes hard to waste time and try looking for a close gas station.

Rating:

2.0

I reserved a hand truck/dolly online but when I arrived at the facility the manager said that they were rented on a first come first serve basis. It made my move very inconvenient since I was counting on having a dolly. If I reserved one in advance I was counting on having it. What’s the point of having that as an option when making a reservation?

Rating:

5.0

Great customer service, easy checkout and return

Rating:

5.0

The employees in this branch are awesome. I've used uhaul all over California and the people here are the best mix of friendly and professional.

Rating:

5.0

Efficient, quick, polite service. Clean almost new cargo van.

Rating:

4.0

Hello, I think the vehicle was great. However, the app at the check in didn't work so I took pictures manually, but I got the receipt before sending my pictures as the mileage was slightly incorrect and the gas tank definitely wrong (that is why it is not a 5 stars-review). Below is the email I sent to receipts at uhaul.com on 7/26/26. If you guys can get back to me that would much appreciated. Best, Hello, As we discussed earlier yesterday and today, the app wasn't working for checking in the van so I took some pictures myself. One UHaul employee said it was ok and the tank was more empty than the 3/8 that was mentioned due to some issues you guys have with people stealing gas... Please see attached the pictures I took from my departure on Saturday 7/25, mileage is at 2289.2 miles with "21 miles to empty left". I returned it on Sunday at 2397.9 miles with "58 miles to empty left". On the receipt attached, the starting mileage is 2286.2, while the gas level from the return seems accurate, the starting level should be lower (the 21 miles left). I also wanted to share with you that, before I even opened the driver door, the fuel door was open (which could have resulted from the fuel door being forced). If you guys could review the quote, that would be great (I don't want to seem picky, just wanted to be fair). Great vehicle and no issue while moving stuff around so that was of a great help :) Best,

Rating:

5.0

Everyone was so friendly and it was such a pleasant experience I can’t recommend them enough!

Rating:

2.0

I rented a pick up truck. The truck's exterior was not clean, in fact, two of the wheel wells were filled with mud. Maybe in a couple of years the rental experience will be more like the traditional rent a car companies like Avis or Hertz. The Check-in and Check-out process is 20 years behind with respect to automation.

Rating:

5.0

Super easy pickup and drop-off

Rating:

2.0

Was given a truck with below empty gas, and asked if we could have it filled there or a different truck... who rents a truck out without a single drop of gasoline in it.

Rating:

5.0

A great vehicle and experience. 24/7 return is awesome.

Rating:

5.0

Very friendly and courteous

Rating:

5.0

The truck was ready for my reservation, I picked up some extra boxes, the representative (Henry I think) was very helpful and professional. I was Quickly on my way. I have rented from this location before. I can think of nothing that would have made my experience any better. Thanks

Rating:

5.0

Friendly staff. Lots of 15' trucks to rent. Good self-service available.

Rating:

5.0

Thank you!!

Rating:

5.0

Thank you!!

Rating:

1.0

This is my second time renting in a month and both times were a terrible experience. The staff is rude. The location never has equipment that is reserved like furniture dollys or utility dollys. Which is unacceptable when you need them to move things.

Rating:

5.0

The guys who helped me check in and return the vehicle were very helpful. The guy who checked me in was very professional and knowledgeable. He helped me in a quick and courteous way. He collected the furniture pads right away. And made returning the vehicle a breeze. I felt like he appreciated me as a customer. And that he made the experience special.

Rating:

5.0

Easy experience, staff was very helpful and quick!

Rating:

5.0

Great experience. The app made it easy to reserve and manage the rental, pickup was quick, and the truck was clean and ready to go. Good value for the price, and everything worked exactly as expected. I’d definitely use U-Haul again.