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Catalino P.Customer Reviews for U-Haul of Des Plaines
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived on 3/17/24 at 9:15 am. (well before my 12:30 drop off time) after sitting in the return lane for a few minutes, there were no other customers at this time, I got out of my van and went inside and saw 2 male workers behind the counter. I waited for one of them to ask if I needed help but they just sat there. I then just yelled out that I am returning a trailer they finally looked up & said ok just unhook it over there (waving a hand in a general direction) and you're good to go. Usually someone comes out to assist me but not this time. So after I unhooked the trailer from my van myself and started to push the trailer one of the workers comes out and said NO SIR the trailer needs to go over there. I am a 65 yr old man I was pissed that I had to do the work myself so I told them NO I was dropping it over where there was close EMPTY spot, as I was in a hurry and need to get back to the Sports Card Convention that I was set up at. So I pushed the trailer UP AN INCLINE AS THE YOUNG MAN JUST STOOD THERE AND WATCHED ME. Let me mention again that I am 65 years old and your employee did NOTHING to help me even though you pay him to do a job for your company. There have even been a few females that have come out to help get the trailer checked in and unhooked. I use U-Haul 3 times a year (March, June/July & November) for the last 20+ years to go to Chicago for theses shows and I have NEVER EVER had this kind of treatment from this drop off location.
James G.Always try to accommodate or help customer if they made an error on line.
IRMA H.Keep up the good work
JEFFERSON D.the worst uhaul I've ever been in. a employee ) does not hook up the trailer, does not secure the chains and does not even check the lights. LIGHTS NOT WORK (only work left turn signal)
Krzysztof W.Could not find truck and was taking trailer to MI for you. Truck and trailer should have all been ready to go. Lost lots of time. Wiper flew off drivers side in major rainstorm. Had to go to another location to change out truck and reattach trailer. 5 hour trip turned into 8 hours with issues and delays.
Jeff C.It was okay
rene D.Good
SZYMON K.The employee is very accommodating and knowledgeable, Mark and Idan are very helpful and informative, I luv u haul , thanks,👍
erlinda L.Friendly people, excellent service!
Ivan T.The manager was great
Craig W.They was very nice and fast got me in and out fast they are the best
george D.Nice place with great service. First time here and got good experience.
asan M.There's nothing to improve on! By far, the BEST experience I've ever had with U-Haul!! From Ilene to all of her staff, extremely helpful & knowledgeable!! I almost forgot, extremely friendly & kind!! It was a pleasure!
Laura Lee W.The best service ever
Tesfay M.I had a great experience and would use U Haul again. Thank you,.
Kathy L.Truck suspension was bad, i brought it back after 1 mile of driving the truck, it also smelled like pee. Employee excuse that all the trucks are old. This truck had over 165000 miles and it felt like the wheel was going to come off. The truck also came in with a little bit under a half tank and that is exactly where I left it. I have a video I took I can send to you moments after taking the truck showing the issues and fuel level.
Jerry P.Very old and poor driving truck,I ordered 2 dolly and get only one(charged for 2)
Maciej F.I had reservations and the day I went it was snowing, the guy gave a a different truck because he didn't want to move the other trucks in the way. Second I asked him to clean off the snow, I returned the truck before the time . And got charged for two days. I purchased mattresses bags that I didn't use, still got charged , they gave me no refund .I had a bad experience , I got charged tolls I never went on the expressway. I would not rent from U-Haul again .
Marisol G.Incredible experience. All staff was extremely helpful.
Simone C.One person working. Two people in line including myself and I was just told to leave the key on the counter and leave. No inspection of the truck or any type of receipt. Felt very unsafe.
Kimberly B.Karen was really nice did a great job with the service.
JULIA C.Friendly service
slobodan C.Outstanding Performance on the installation of my hitch! I'm very satisfied. Thank you! Excellent customer service as well. Definitely recommend this place!
Stacy R.I reserved a 26' box truck for rental ahead of time and requested mobile pick up. However when I got there to pick up my rental , the truck I had reserved and planned for was not available and I had to go with the size under. Isnt there a 50$ credit I can have for this? 🤔
Angel C.Provide better weather.
KENNETH S.There is not a lot of parking space available to leave a car temporarily so that would be nice
Rincey D.All things are nice
Batorgil B.I used the app this time rather than going into the desk. But the app was so clumsy and uncooperative I wound up having to go get help anyway. Nice try but it could use a lot of improvement.
William M.Rental and return went perfect Thank You
Frank F.Everything was ready when i arrived great customer service. Easy 24 hour drop off recieved confirmation of receipt of trailer next day very very efficient.
Ella S.The U-Haul computer system is slow and needs to be improved! Good Gen Manager at this store.
Michael P.It was very quick & easy to rent a truck. It made my moving day go smoothly. Thanks.
al B.The person who helped us was extremely kind and caring, I wish I had gotten her name to recognize her personally on here
Hector S.Need to change out the windshield wipers and the brakes were a little spongy.
william B.They re very good
Tesfay M.Very helpful staff at both pick-up and drop-off. Equipment was well taken care of and ready to go when I arrived at 7am.
Cary G.Trucks needs maintenance badly
Syed B.Ya good
Danny R.The service is good but very slow, they should speed up the process.
hugo rafael T.Very friendly, professional, polite employee.
nelly C.Even though I refueled the vehicle, I was charged an extra $20 fuel fee. I got scammed
merva D.Irene Is a pleasure to work with. She very professional and took very good care of us and our needs
ELODIA D.The staff was vedry helpful and patient. My 1st time using uhaul. I would come back to to this location.
Patricia H.The Truck broke down half way to my drop off location but Uhaul ended up doing a good job by calling tow truck back and forth. Thanks
Sedik S.fast
rich L.Tienen un exelente personal que me atendió súper bien Gracias
Oscar P.Mark R was rude and difficult when I called to change the pickup time for my reservation. He actually hung up the phone on me. When I told him I was going to complain he said “Go right ahead!â€
Phillip H.Move to a larger lot with more space. Staff were all very good and helpful today, they deserve raises.
Samuel N.I liked how everyone was friendly and explained everything to me thanks and next time I need a truck I'll be back.
MIGUEL G.I didn’t see the facility Bc they delivered the box to my home.
Karen N. | Overall ExperienceThe customer service provided was phenomenal! Couldn't ask for a better experience, thank you!
Alfredo L. | Overall ExperienceA U-Haul employee assaulted our delivery driver, and only sent them with with one of our two boxes. I tried to call the location 9 times over 4 days and never got a reply. I'll never use U-Haul again.
Brandon K. | Overall ExperienceLiz was great! She delivered my pod early (yay!) and picked it up on time the next day.
Tessa B. | Overall ExperienceEverything was great
Cathy P. | Overall ExperienceEverything was great
Cathy P. | Overall ExperienceEverything was great.
Cathy P. | Overall Experience