Drop off was a little lax. But pickup and the help they provided was excellent.
Todd SCustomer Reviews for U-Haul of Des Plaines
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful customer service ad the desk. Truck was a bit creaky and not super comfortable for driving but it definitely did its job and it was the perfect size for our needs.
Karen DEasy check in and great staff!
Deb Ethe vehicle i rented was not available
FABIO FThe truck was on empty. Inconvenience to fill before using it.
Jessica NPerfect truck for my needs today and it was pretty good deal
JETHIN VThis was a total train wreck! Called ACE hardware in Des Plaines to reserve the truck, they said I had to reserve on line at U-Haul.com. Made the reservation, got the confirmation with a note at the top saying someone would call before 5:00 P.M. the day before my pickup date to confirm. Never got a call. Went to ACE to pickup the truck as planned and confirmed, they didn't have any knowledge of me or my reservation. They said they couldn't even lookup the reservation number from their system. The only help ACE provided was to tell me to try the corporate shop in Des Plaines, they didn't bother to call there on my behalf to see if trucks were even available. Spent more time getting the reservation transfered and finally got a very worn out truck with 149000 miles on it, and a drivers door that occasionally opened of it's own accord, and sounded like a popcorn popper when accelerating. Since we were already over an hour behind schedule I decided to just suck it up and accept the old beater. Needless to say I am not a happy human, and Ryder is now my Truck Rental of choice.
Dan RI believe the gentleman who helped me his name was Fernando absolutely the most professional and helpful guy I have ever dealt with. Went above and beyond with the trailer rental process I have rented things at this location over the years, but this young gentleman is a true gem and someone that I would love to do business with on a regular basis.
Thomas RThe staff were great! Truck was clean and ready. However, truck seemed like it has a bad transmission. It jerked and did not shift gears smoothly. Transmission was stuck on first or second gears for a long time. And the steering wheel was not smooth either.
ENKU DPickup and dropoff was very easy and quick. Great people working there.
James Lbow was not cleaned had to sweep out pine leaves but otherwise nice truck
Ralph PGreat service
James CLiterally the definition of professional. The guys were warm and friendly, but they were also prompt and accommodating. They informed me of everything I needed to know about driving the trucks, handed me the keys to a clean truck, and sent me on my way. 10 out of 10 experience.
Anthony TThe staff at this location was very helpful and efficient, I have rented from the Des Plaines location for a few years and will continue to go back.
Glenn BTransaction, rental and employees went very smooth!
TIMOTHY HGreat staff very helpful
JOE DOutstanding as always.
ANTHONY AI reserved a van at a different location that gave my reserved van to someone else and refused to resolve the situation. As a result I was an hour late to a scheduled job because I had to go to a different location to rent the van. The mt prospect location was fine, but overall the uhaul experience sucked and lost me money
George lovercharged.
Pavle DFriendly, helpful staff , smooth transition
KAROL NAll the girls that were helping customers were very helpful and friendly
Patrick CGreat customer service 👏🏽 👌🏽 👍🏽
Alma MIf I went over 30 mph it was like driving on a wash board. Really really bumpy
Dave DThe worker was late in opeing up the store, so my pickup was delayed by 20 mins. The truck rear door was broken due to the rust of the hinges, this caused delays in our transportation plans. This delay caused us to drop off the truck during closing hours which was not helped by the fact that the equipeent return line was congested by parked/returned trucks to the point i coulndt park without blocking the entrance. I parked in the uhaul parkinglot instead It was a terrible experience
Nicholas EVery professional and very friendly
OLEKSANDRA GI had to clean the cargo area before use and fix (reinstall) the weather stripping on the rear cargo door frame from the last person that left it like that.
raffel bThey change me 35$ for 6 gallon, i drive around for 4 miles the gages not move,
SELAMI FIt was so easy. The process has gotten better each time we have used it.
Richard BEquipment is always in good shape and the personnel are always friendly and helpful.
Russell GGreat staff Two thumbs up more if I had them!!
CARMEN CStay good
Nadir SVery friendly and efficient.
David BThe truck was ready when promised it was clean and had no issues please thank the whole crew Tom
THOMAS Gstaff here are absolutely wonderful
MARIJA CMuy buen servicio
SALAVADOR SGood night, when I pick up the truck on Monday, the young lady who help me she was very helpful and very intelligent. She speak to me with respect. She was very marvelous helpful when I dropped off the truck today. The next lady who helped me was very intelligent. Also they were on point. Excellent job well done. I would recommend my friends and family to that location. Good job.
CARLENE CCleaning the trailer would be extremely helpful.
Monika SI have no critiques, this location was very streamlined, the staff were helpful and friendly / relaxed!
Samantha HEverything went perfect. The lady that helped me did a great job when I picked it up and the guy did a great job when I dropped it off and the trailer was perfect. Nothing went wrong. Everything worked no complaints. Thank you.
Brian MThe 20-foot truck I rented was a pleasure to drive. The condition of the truck was the best of any rental I've ever used. The sign up and return was easy. And the cost was better than competitive. I would definitely recommend this location to anybody.
Florence AVery friendly staff well maintained location and very nice people to do business with
Joseph MNothing. Great experience and reasonably priced!
RICH LGood morning - I don't have anything negative to say. The Truck and Car Dolly functioned as expected, and the service personnel were professional and kind. Our move from Chicago, IL., to Lehigh Acres, FL., was a success! Thank You! :0)
Domingo VAssociate at the counter was super helpful, her energy is great. Thank you!
JAKUB CI have gone to this location several times, and will continue going there.Ilene is a very nice and helpful.
Samuel LFantastic experens in and out. Thank you!
AGATA ZI love this location, excellent customer service
REDHOUANE MI wish this was rating the trailer for the purpose but was recommended. The toy haulers 3 ramps was stupid!!! The wheelbase of my 2010 can am was more narrow than the design of the ramps. The wheels were off the ramp in the inside which was fine going up and I could see. Backing off was impossible and dangerous. Someone had to actually physically push sideways and help guide it off. I would not recommend the toy hauler because if the 3ramps. I loved all the cleats to attach the ratchet straps to.
SHARON BSure
MONICA CFast easyto rent
KEVIN OExcellent customer service
ALBERT DThis was the third location I needed to go to from the location I booked in my reservation. I get that certain size trucks might not be available at a location but was moved once and when I went to the new location was moved again. Would have expected the truck to be delivered to the location of original reservation. However was expected to drive to the various locations.
ROBERT CThe staff at the location are exceptional
SRETEN JImprove customer waiting area. No beverages or snacks available while waiting for rides to or from this location. Vending machines maybe?
DAVID SThe customer service was very polite in depth with your service with them and would go step-by-step to show you and tell you about every charge
MARY DImproved customer waiting area for those that are waiting for return ride after rental or for equipment prep. A snack machine, coffee, water or a soda?
DAVE SVery happy with our experiences every step of the way!
Kevin FThe two ladies at this location are amazing and helpful.
PETER GEverything was great. Maybe a little clearer on where to park my car for a short rental.
WILLIAM PI didn’t see the facility Bc they delivered the box to my home.
Karen N | Overall ExperienceThe customer service provided was phenomenal! Couldn't ask for a better experience, thank you!
Alfredo L | Overall ExperienceA U-Haul employee assaulted our delivery driver, and only sent them with with one of our two boxes. I tried to call the location 9 times over 4 days and never got a reply. I'll never use U-Haul again.
Brandon K | Overall ExperienceLiz was great! She delivered my pod early (yay!) and picked it up on time the next day.
Tessa B | Overall ExperienceEverything was great
Cathy P | Overall ExperienceEverything was great
Cathy P | Overall ExperienceEverything was great.
Cathy P | Overall Experience