Customer Reviews for U-Haul of Des Plaines

Rating:

2.0

I picked up a 6x12 enclosed trailer for this reservation. When the worker went to hook it up to my car, they were not prepared for the weight of the trailer so it began to roll forward out of control, luckily it caught a piece of my towhitch otherwise it would have smashed and damaged the back of my car. This chipped of the protecting covering of my brand new, never used, tow hitch which will now begin to rust.

Rating:

1.0

On June 30 at 1pm, I reserved a 20-foot truck to pick up via TruckShare on July 1 at 6am. The reservation was made about six hours before the location closed, leaving plenty of time for the TruckShare pickup to be prepared. When I arrived at 6am, the app instructed me to contact customer service instead of allowing me to retrieve the truck. After waiting on hold for about 20 minutes, I was informed that the pickup location had never completed the TruckShare setup by placing the keys in the lockbox. The customer service representative even commented that the location had sufficient time to prepare the reservation. I then had to wait until the store opened at 7am before I could receive the truck. This delayed my entire moving schedule by an hour costing an additional $150 in moving costs solely due to U-Haul's failure to properly prepare my TruckShare reservation.

Rating:

5.0

Fantastic staff. Very friendly and helpful.

Rating:

5.0

Personnel was extremely helpful and supportive. Would definitely recommend again. Went out of their way to help me and give me infos. Any time!!

Rating:

3.0

Dolly was not available. I indicated as such, yet I was still charged. The app was finicky when taking the departure photos, where a new page was loaded after each new photo was uploaded. I needed to back out of the new page to view the successfully uploaded pics. Lastly, the in-app chat representative refused to approve the uploaded photo of my driver’s license. She made me retake the same photo over and over then told me to just start all over. A new representative then approved the pic she denied. This was a really frustrating experience overall, but the truck was very clean and in good condition.

Rating:

4.0

Makesure enough Staff is scheduled for the day.

Rating:

5.0

Nice employees, good trailers. Nice location.

Rating:

1.0

I had a very disappointing experience with U-Haul's U-Box service. My four U-Box containers were delivered to my address in Illinois on July 11 and were scheduled to be picked up on July 15 so they could arrive at my destination in Florida no later than July 26. This schedule would have given me enough time to unload my belongings before I flew out of Florida on July 30. The first issue was the lack of communication regarding the pickup. Despite calling multiple times, I could not get a clear answer as to when the containers would actually be picked up. Because I had such a limited time frame in Florida, this uncertainty created unnecessary stress. The containers were eventually picked up on July 14. I was then told that the containers would be available within 10 days, which meant they should have arrived by July 24. However, after making several more phone calls to obtain an update, I was informed that the delivery date had been pushed back to July 29. This left me with virtually no time to unload my belongings before my flight on July 30. By that point, U-Haul had been in possession of my containers for 15 days—five days longer than I had been promised. In addition to the shipping delays, I was only provided with 48 furniture pads for all four containers, even though I should have received 24 pads per container. The pads I did receive were wet, smelled of mold, were dirty, and were not wrapped in plastic as expected. The containers themselves were also not properly prepared for use. None of them had been swept out, and there was no protective paper covering the floors. Finally, I have serious concerns that one of my U-Box containers was tampered with while in U-Haul's possession. The blue plastic security cover on my lock had been broken off, and there were clear cut marks on the lock, indicating that someone had attempted to remove it. There were also cut marks on the container's hinge, suggesting an attempt had been made to gain access to the contents. Fortunately, my belongings appear to be intact, but this is an extremely serious security concern and completely unacceptable. Overall, the lack of communication, failure to meet the promised delivery timeline, poor condition of the equipment, and apparent tampering with one of my containers made this an extremely frustrating and unacceptable experience. Based on the service I received, I cannot recommend U-Haul's U-Box service to others.

Rating:

5.0

thanks

Rating:

5.0

They were really nice. Everything was super.

Rating:

3.0

The pickup area where the customer is expected to inspect the vehicle blocks all other traffic leading to significant pressure to bypass said inspection. This should be thought through and changed.

Rating:

4.0

Great service and very quick, only issue is lack of parking

Rating:

3.0

Some of your employees are not friendly. Get the shocks fixed on your trucks! We felt every bump and crack in the road when driving the truck. The cabin of our truck had something on one of the seats that I had to clean off myself.

Rating:

4.0

The wait time was long as there were only 2 people on staff ans too many things to do, and wait on customers too. Shawn made up for UHAUL'S SHORT COMINGS.

Rating:

5.0

The car was well prepared the lady was really helpful. The drive was long but enjoyed the trip with this mini truck.

Rating:

3.0

The tire got flat out of no where I try tell the guy but he was like u can put air in yo self.. I'm like wow den pu air left den later I was broke down down the street

Rating:

5.0

Great having them close by our community! Thank you!

Rating:

4.0

Overall personal service is good. The only thing that was inconvenient is when I picked up the fuel tank was almost empty and I had to get gas and return 1/4 of the tank. Didn’t hear anything about refunding. Feel like I was ripped off little bit.

Rating:

1.0

I picked up the truck with an empty fuel tank and documented it with photos during the pre-trip inspection in the U-Haul app. I returned the truck with the exact same fuel level. Despite this, U-Haul charged me $73.75 for fuel. How is that possible? What exactly am I being charged for? To make matters worse, the truck that was assigned to me in the U-Haul app was not even available when I arrived. Instead, I was given a completely different truck with different license plates and an empty fuel tank. I have photo evidence showing the fuel level at both pickup and return, yet I was still charged. This is unacceptable and feels extremely unfair. I will never rent from U-Haul again and will not recommend this company to anyone. Very disappointing experience and terrible customer service.

Rating:

2.0

Rear tire had slow leak from the start. Had to fill it 4 times. Truck stalled 2 times. They put 1/4 gas but it was less then that. 140.00 for this. Other locations are way better.

Rating:

5.0

Very well organized and clean place. Guy who was there was very helpful and friendly.

Rating:

3.0

They always charge for gas when I always fill up.

Rating:

4.0

Dropped off in WAUKEE IOWA actually

Rating:

5.0

I think the car dolly rental rates are a little high for just a few hours of rental, compared to other small trailer rates.

Rating:

5.0

So far they have excellent customer service and fast attention and attendance thank you!

Rating:

5.0

Everything was perfect with me.

Rating:

5.0

No comment

Rating:

5.0

The staff was excellent and helpful. The staff found what was needed and the date and time to pick up the equipment was perfect. Staff explained the process and assisted in an excellent experience.

Rating:

3.0

No one told me about another additional fees. I was told the cargo van was 20$ to rent for FOUR! Hours. I got the insurance for 30$. So you would think after taxes it's the total of 60$. Also not to mention i was moving local about 20miles all together. I was charged a total of a whooping 120$ all together. If you were more upfront with the charges I wouldn't I have cared. But to be surprised with all these hidden fees. Never again.

Rating:

4.0

The man who processed my pick-up was excellent. I had to wait way too long, though, while another man spent an inordinate amount of time on the phone with someone asking questions about a trailer hitch. That phone customer was a potential customer and should have been put on hold so he could attend to customers waiting in line, in the store, like me.

Rating:

2.0

Double check the trucks before lending them out. I was rented a vehicle with a blown out headlight , I could have gotten pulled over and a ticket for the blown head light. After reading the agreement I was only rented the truck for an hour and 20 minutes.

Rating:

5.0

The computer was down, but they worked around it. The lady employee was very nice and accommodating.

Rating:

3.0

The location itself wasn't the largest issue. The 3 month old reservation I made not being honored was my main issue. I was suppose to pick up the trailer at a closer location and it wasn't there and I had to go out of state to move my son from college and had to scramble to find another location that had a cargo trailer which was locatd much farther than I planned... it was very frustrating and dissapointing !

Rating:

3.0

I paid for blankets and they didn't give me the said blankets and I was charged.

Rating:

5.0

The guy that assisted me during pick up treated me like I’m a kid. He was impatient during the hookup. He was disrespectful, no courtesy whatsoever. He was in a rush and had his bluetooth earbuds the whole time. The guy Angelo that received me on my return check in was the total opposite. Courteous, very patient especially assisting me as I backed up the trailer. You should fire the other guy, he was a total asshole.

Rating:

2.0

The lot was full almost to the point of not being able to pull in. The store itself was dingy. I handed the keys to the attendant but received no receipt or confirmation that I was good to go. I noticed later that I was double charged and my pickup location informed me that the truck had never been checked in.

Rating:

5.0

The communication was terrific. The drivers all called in advance, which is rare. I received text updates every step of the way. I would strongly recommend U Box service. Thank you!

Rating:

5.0

The location manager on duty was direct and efficient, she knew how everything worked and got me in and out quickly. Helped me return the car trailer early so I could easily unload the truck. Counter person during the truck return was also great, he clearly knew his work well and got me in and out quickly.

Rating:

5.0

Very impressed with the rental experience.

Rating:

2.0

At drop off, when I arrived it was 7:10 pm. They were closed, I went to gas station and put $75 then the gas amount was exactly the same as when I got it at pick up. But today they charged me $23 for the gas. Probably they have used the truck and took the money from my account. This is a robbery

Rating:

4.0

Drop off was a little lax. But pickup and the help they provided was excellent.

Rating:

5.0

Very friendly and helpful customer service ad the desk. Truck was a bit creaky and not super comfortable for driving but it definitely did its job and it was the perfect size for our needs.

Rating:

5.0

Easy check in and great staff!

Rating:

3.0

the vehicle i rented was not available

Rating:

4.0

The truck was on empty. Inconvenience to fill before using it.

Rating:

5.0

Perfect truck for my needs today and it was pretty good deal

Rating:

1.0

This was a total train wreck! Called ACE hardware in Des Plaines to reserve the truck, they said I had to reserve on line at U-Haul.com. Made the reservation, got the confirmation with a note at the top saying someone would call before 5:00 P.M. the day before my pickup date to confirm. Never got a call. Went to ACE to pickup the truck as planned and confirmed, they didn't have any knowledge of me or my reservation. They said they couldn't even lookup the reservation number from their system. The only help ACE provided was to tell me to try the corporate shop in Des Plaines, they didn't bother to call there on my behalf to see if trucks were even available. Spent more time getting the reservation transfered and finally got a very worn out truck with 149000 miles on it, and a drivers door that occasionally opened of it's own accord, and sounded like a popcorn popper when accelerating. Since we were already over an hour behind schedule I decided to just suck it up and accept the old beater. Needless to say I am not a happy human, and Ryder is now my Truck Rental of choice.

Rating:

5.0

I believe the gentleman who helped me his name was Fernando absolutely the most professional and helpful guy I have ever dealt with. Went above and beyond with the trailer rental process I have rented things at this location over the years, but this young gentleman is a true gem and someone that I would love to do business with on a regular basis.

Rating:

5.0

The staff were great! Truck was clean and ready. However, truck seemed like it has a bad transmission. It jerked and did not shift gears smoothly. Transmission was stuck on first or second gears for a long time. And the steering wheel was not smooth either.

Rating:

5.0

Pickup and dropoff was very easy and quick. Great people working there.

Rating:

5.0

bow was not cleaned had to sweep out pine leaves but otherwise nice truck

Rating:

5.0

Great service

Rating:

5.0

Literally the definition of professional. The guys were warm and friendly, but they were also prompt and accommodating. They informed me of everything I needed to know about driving the trucks, handed me the keys to a clean truck, and sent me on my way. 10 out of 10 experience.

Rating:

5.0

The staff at this location was very helpful and efficient, I have rented from the Des Plaines location for a few years and will continue to go back.

Rating:

5.0

Transaction, rental and employees went very smooth!

Rating:

5.0

Great staff very helpful

Rating:

5.0

Outstanding as always.

Rating:

3.0

I reserved a van at a different location that gave my reserved van to someone else and refused to resolve the situation. As a result I was an hour late to a scheduled job because I had to go to a different location to rent the van. The mt prospect location was fine, but overall the uhaul experience sucked and lost me money

Rating:

5.0

I didn’t see the facility Bc they delivered the box to my home.

Rating:

5.0

The customer service provided was phenomenal! Couldn't ask for a better experience, thank you!

Rating:

1.0

A U-Haul employee assaulted our delivery driver, and only sent them with with one of our two boxes. I tried to call the location 9 times over 4 days and never got a reply. I'll never use U-Haul again.

Rating:

5.0

Liz was great! She delivered my pod early (yay!) and picked it up on time the next day.

Rating:

5.0

Everything was great

Rating:

5.0

Everything was great