Customer Reviews for U-Haul of Gettysburg

Rating:

4.0

There was a bit of a misunderstanding as to where I could return my one-way rental. The gentleman who took care of me was able to quickly have the return location amended……and I was then on my way. I would definitely do business at this location again and I recommend this location to others. Thank you.

Rating:

5.0

This was the newest vehicle I've ever driven. The cargo van only had 1980 miles. It 7uu 9 ft. and much more spacious than I imagined. The inside design was well thought 7out and plenty of space for tie downs. I had rented a 15 foot truck the week before and the gas mileage was so much better on the van. The staff was very helpful in making sure I got what I needed.

Rating:

5.0

Easy check out

Rating:

1.0

After a long trip from Florida, I was very confused when I pulled into this U-Haul and I had to stop and look at my GPS to figure out where I need to go to drop off my equipment. As I was doing, so I noticed someone staring in my window at me with a very mean look on his face. As I rolled the window down he was very rude and said you need to go back on the road and pull in where sign says to pull in in a very condescending and rude way. As I pulled into the correct location to drop off my trailer, he kept waving his arm and yelling at me keep pulling forward. Keep pulling forward. Not nice at all. I came very close to telling him off, but I was too tired too, and I just left. This man should not be working with the public. I will never do business with the U-Haul in Gettysburg again.

Rating:

2.0

The truck ran great, and was very useful. I wanted a hand truck with straps, but did not have that packed inside when I checked out the truck. I did not have time to go back for one, so I made due. The point is, I SHOULD NOT have to make due. I do not like that you do not offer veterans a discount of any kind. I did not appreciate the final check in when I returned the vehicle and was told there was a "daily fee" on top of the rental fee for each day. This SHOULD be explained on the day of receiving the truck, NOT as an afterthought when returning the truck. ALSO, get more help at your offices. The day I picked up the truck, the one guy there said he had no help and asked everybody picking up a truck to "use the app" because he was "going to be busy all day". THAT is the job, checking out trucks, so get those people help, perhaps using the "daily fee" to pay their salaries instead of jamming people just trying to get their moves done with a useless fee that pays for nothing. I will never use UHaul again, and will let my entire circle know how disappointing this was.

Rating:

5.0

Very nice and helpful

Rating:

1.0

Gas level on contract was off and they charged a cleaning fee even though I took before and after pictures

Rating:

5.0

Very helpful

Rating:

3.0

Would tell people find another option overall bad experience

Rating:

5.0

Not a thing

Rating:

1.0

I was unknowingly charged $53 for unfolded blankets? When I questioned the person about this on the phone, he became very rude and accused me of failing to follow through on the lease. I am in the middle of a divorce and have rented from Uhaul multiple times in the past without issue, so completely reading over the provisions of the lease were the farthest thing on my mind at the time. I will never use or recommend Uhaul again based on my interaction with this person.

Rating:

5.0

Friendly people, it was a breeze to reserve, and the return process is super easy.

Rating:

1.0

I went at 11 AM to pick it up. The man working was extremely rude when I went to drop it off at 5pm. The next person was just as rude and lazy when backing up the trailer. He was texting the whole time instead of directing me. My wife had to get out and direct me. Definitely will not be going back.

Rating:

1.0

45 MIN AFTER I LEFT THE LOT THEY CALLED AND TOLD ME I NEEDED TO RETURN THE TRUCK CAUSE IT WAS RENTED TO SOMEONE ELSE, I REFUSED TO DO SO AFTER ARGUING WITH 3 DIFFERENT PEOPLE ON THE PHONE THEY CHANGED THE PAPER WORK!! I WILL NEVER RENT A UHAUL AGAIN!!! I WOULD NOT RECOMMEND UHAUL TO ANYONE. THE PEOPLE THAT I DELT WITH NEED TO BE RETRAINED ON CUSTOMER SERVICE!! I HAVE ALREADY GAVE THEM A 1 STAR GOOGLE REVEIW WHICH IS THE LOWEST I COULD GIVE UHAUL. I WILL RENT A CAMEL OR AN AMISH HORSE AND BUGGY!!!!! UHAUL SUCKS!!!!!!

Rating:

2.0

improvement on registering to pick up rental , have an associate for assistance !

Rating:

5.0

They were great. Drove in they unhooked the trailer. It pulled great with no problems.

Rating:

1.0

No improvement needed.

Rating:

5.0

Nothing

Rating:

4.0

I rented moving blankets for $5 and was charged $15 for returning them unfolded. My money was refunded as I objected to the charge.

Rating:

5.0

The drop-off experience was very pleasant at this location. I apparently went over my mileage agreement by 4 miles so there was an additional charge of $4.10. The salesperson was also very kind, and was able to clearly explain her processes for checking in a returned vehicle. I hope the error was mine in the miscalculation of mileage, and not the error of the salesperson in Hawthorne. This Gettysburg location appeared to have tons of inventory and selection of equipment to choose from. I have not used this location before, but I would consider it in the future. In hindsight, if I had known that I was going to go over my mileage agreement, I guess I would have selected another location that was perhaps closer to my unpacking destination point, which was in York Springs, PA, not Gettysburg proper.

Rating:

3.0

Customer service at the desk was not pleasant at all, treated me like I was a bother, and didn’t even help me locate the truck. I had to figure out where it was and run through the self pickup process with the app myself. The drop off site was closed but no one told me so I spent time looking around for the store and finding a number to reach out and confirm drop off process. Also, my truck didn’t have enough mileage to make the one way trek so I got charged extra miles and had to call for a refund.

Rating:

5.0

The mobile approval process takes to long to verify photos. Seems like that could be done in advance not at the time you reach the location.

Rating:

3.0

I dispute the $21.60 “after hours service fee” The car trailer I rented for the day worked as expected and my rental time was less than 6hrs. I said to Kyle S. after using the trailer, I would drop it off on my way back home and it may be after hours. No mention of afterhours fee. It was about 8:40pm when I got to U-Haul and I knew no one would be there. Parked the trailer next to another trailer so it would be ready for rental to someone else. Why would I go home and waist driving 30 minutes and 15 miles driving back to U-Haul the next day.

Rating:

2.0

Honestly speaking this will probably be the last time I use U-Haul. I have been using your company for many years with general good experiences. However the past few rentals especially this last one have been much less than satisfactory. After I had already checked in and was given my key, I did all the prerequisite work, got in the truck and was literally pulling away when an employee came out and stopped me. He then told me that my truck was double booked and I was not made aware. So for almost 40 minutes I stood in the store trying to figure out what to do. They had no suitable replacement truck to give me, so I ended up having to accept a smaller truck and a toy hauler trailer. I was skeptical but also was left with no choice. And even though they gave me a slight discount of $5 on the trailer rental I still ended up spending more money than I would have with my original reservation. Additionally, since the truck did not have a ramp and the trailer ramps were split, we had much greater difficulty trying to load objects up the trailer ramps with a dolly as the ramps were not wide enough to safely travel on. This would not have been an issue if I was allowed to keep my original truck. Needless to say I'm very disappointed in U-Haul. The previous rental I attempted to acquire a few weeks before then became impossible because no trucks of any size were available at this location during my requested time frame. After many years of decent service it's unfortunate that I've had these experiences. I know it probably doesn't matter to a company of your size but you've definitely lost a loyal customer on this one.

Rating:

5.0

Love ❤️ U-Haul professionalism

Rating:

5.0

When l was checking out, the cost was higher even though l had entered the correct date and time of pickup and return. I was disappointed with that. The 26' van is a real truck and rides like one. But it gets the job done.

Rating:

5.0

Mobile check in took longer than counter service. Things like drivers license upload and selfie could be done in advance instead of when you get to the location.

Rating:

2.0

I reserved a trailer for a one way trip. There was a mix up when we picked up the trailer and it was changed to a local return. I was charged an additional $ 408 when returned to the local place. This brought my total over $600. When checking the rates again. The total should have been closer to $385. Store was unable to explain to me

Rating:

5.0

Didn’t catch the name of the guy who helped us, but he was very friendly, cracked some jokes and got us on the way within a couple minutes. Great experience and can’t think of any improvements.

Rating:

5.0

I only use this location and usually a few times a year for picking up large purchases. Staff here is great but U-Haul’s computer system and app are not great. System froze and the employee did what they could but it’s frustrating for your people and customers to deal with unnecessary delays due to having to use a crappy app or system.

Rating:

5.0

Good place

Rating:

4.0

Dropped after hours. It was straightforward, however, tedious to complete the drop off after hours especially with limited cell reception in the area.

Rating:

5.0

Great experience this time!

Rating:

4.0

I pre checked in on the website then had to do it all over again on the app. was never told prior to arriving that i needed to download the app. App had issues with pictures of my ID for no reason. Get rid of check in and return on app and use person at location.

Rating:

5.0

Only problem small cab size, right up against steering wheel, truck drove great easy handling.

Rating:

2.0

Staff as attitude every time I go there to get a trailer

Rating:

5.0

thank you

Rating:

5.0

I rented a 6x12 trailer to move some things from this location to North Carolina. All went well and the trailer pulled very well. My only complaint is that the trailer does not have a jack on the tongue which was very inconvenient!!!! I had a need several times to unhook the trailer and without a jack it was VERY difficult.

Rating:

5.0

This store is awesome.

Rating:

5.0

Thank you! Kyle was very helpful and knowledgeable

Rating:

5.0

Our van was brand new and a pleasure to drive.

Rating:

5.0

Kimberly was very professional and friendly and made my drop off experience very good.

Rating:

4.0

Put a sign right as you pull in where customer parking is located.

Rating:

2.0

Operator/manager nee3des an attitude adjustment/ This is the 4th time Ive used this location for rental equipment, EVERY time this man is rude, unpolite, non professional, the list goes on and on. I understand that we all have bad days, but his seem to be everyday, and Ive seen him treat othere customers the same way. Its costing u-haul businnes. I will simply go to another rental carrier next time.

Rating:

5.0

Our experience was excellent and I couldn't fathom giving you or thses two excellent locations suggestions.

Rating:

5.0

Excellent service

Rating:

5.0

No need for improvement !!

Rating:

5.0

Everything was great. Rental was clean and in excellent condition. Easy check out and check in.

Rating:

5.0

No idea. The staff was friendly, fast and efficient. Thank you!

Rating:

5.0

I have used this location for years. Since Kyle took over it has been excellent.

Rating:

4.0

The insulation trim on the drivers side door comes off when opening and closing the door. Overall a good experience and the vehicle ran and functioned properly. Thank you for your patience with the multiple extensions on the rental as I was hobbled due to breaking my back (literally) during the move in process which required medical attention and a slower process for me and my helpers.

Rating:

5.0

Very reliable and helpful staff. Kyle and his staff were very helpful to us as we were faced with the challenges of emptying my mother’s home in a short time frame. Trucks, storage units, and trailers were always available when we needed them.

Rating:

5.0

Very organized and clean facility. Been to other u-haul facilities and this is by far the cleanest one i’ve seen! Super friendly staff as well!

Rating:

5.0

Thank you. The U-haul storage experience was very helpful and met our needs and expectations. Clean & secure facility made it a pleasant way to satisfy a requirement.

Rating:

5.0

The Gettysburg PA location is phenomenal. Those people deserve recognition. Thank you for your time.

Rating:

1.0

Bad uneven seal on shed door at bottom. Rat poison dispensers and mouse glue traps on floor inside my assigned shed. Employee told me unit is not as temperature regulated as website claims. Also told me there was a flood at these units the week before & renters had to be called about it. Manager of facility absolutely refused to give me even a partial refund, even though I returned less than 24 hrs later to retrieve my stored items the very next day after renting the unit! I stood in front of employee who called their manager, and she did not even hesitate to say no to my refund request. The employee was aware that I was retrieving my stuff, but they marked my move out date almost a month later as a ploy to keep my money. I've trusted u-haul my entire life. (I'm in my 50's) but am utterly appalled and disappointed in this u-haul location and their lack of decency and professionalism!!!

Rating:

1.0

RAT POISON TRAPS AND MOUSE GLUE TRAPS, A TOTAL OF 3 INSIDE THE UNIT I RENTED. NO SEAL AT BOTTOM OF ROLLING DOOR ON RIGHT SIDE UNDER LOCK AT DOOR LEVEL. I WAS TOLD THE UNITS AT THIS FACILITY HAD RECENTLY FLOODED. THIS STORAGE LOOKED NOTHING LIKE THE PROFESSIONAL AND CLEAN UNITS IN THE ONLINE VIDEO. I WAS ASKED BY THE EMPLOYEE ON DUTY FOR MY LOCK CODEWORD ON THE $15 LOCK I HAD JUST PURCHASED. WHEN I TOLD HIM I FELT UNCOMFORTABLE WITH THAT HE SAID HE DID NOT HAVE TO HAVE IT. ALSO, I WAS UNDER THE IMPRESSION BY U-HAUL'S ONLINE ADVERTISEMENT THAT THESE UNITS WERE SUPPOSED TO BE CLIMATE CONTROLLED. I WAS HOWEVER TOLD THAT THESE UNITS ARE SUSCEPTIBLE TO EXTREMES OF BOTH HEAT AND COLD. THE STUFF I PLANNED TO STORE WOULD HAVE BEEN AT RISK. I RETURNED THE FOLLOWING MORNING, THE DAY AFTER I HAD RENTED THIS UNIT, TO RETRIEVE MY ITEMS. I DID NOT FEEL THEY WERE SAFE THERE. I ASKED FOR A PARTIAL REFUND SINCE I HAD RENTED THIS UNIT FOR LESS THAN 24 HOURS, AND WAS REFUSED BY THE MANAGER THAT THE PERSON ON DUTY CALLED ON THE PHONE. I WOULD BE HAPPY WITH A REFUND FOR 3 WEEKS NOT USED, SINCE MY STUFF WAS THERE OVERNIGHT.

Rating:

4.0

Unit had water leak and ants. Water leak was from the roof and not from the ground caused by storm. Seth, who filled in, was awesome and his knowledge, skills and customer and corporate focus were memorable and helped offset some other experiences.

Rating:

5.0

Well, it has been quite an experience but store manager A was very helpful.

Rating:

5.0

Great staff, they are often very busy and yet they handle it gracefully.

Rating:

5.0

The only issue I have is when removing my furniture, we noticed mice droppings on the sheets covering some of the furniture. Traps might be needed for all your units, or is that the renters responsibility ?

Rating:

5.0

Great staff. Very helpful and friendly.

Rating:

5.0

Very accommodating

Rating:

4.0

There was some water laying inside the left front corner of the storage unit when the door was opened, but it was cleaned up quickly and I was provided with a large tarp to cover my furniture.

Rating:

5.0

In spite of some unfortunate issues regarding our shipped uhaul boxes, that delayed their arrival, the uhaul managerial staff, esp Shane, Mary and Lewis were always professional and helpful!