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CARLOS GCustomer Reviews for U-Haul of Landa Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bigger lot
Ben THad a water leak in the 26 ft truck had water damage on alot of my furniture. reported it to the person at the uhaul
JONATHAN BThank you so much!
JOSHUA WJustin was very helpful and understanding to the whole situation and apologized for the entire thing that happened and took care of us right away. Would definitely recommend this location.
CHELSEA BAwesome customer Service. Thanks Mary
ROBERT PWe had no complaints. We laughed with your employees about the computer system “lagging”. The store was busy & they were trying to be timely & efficient but computers were on a different timeframe!!!!
Valerie CNo problem with this location
BRANDACE VWhen I came to get my hitch installed, I got chastised because I didn't confirm my appointment. Then when we got the call saying car was done when we showed up no one went over anything of where the wires are to hook up trailer. Need customer service training
Kevin AEveryone was so kind and understanding! My husband ended up in the hospital the day before we needed to return the truck and they extended us a day.
ASHTON CThanks
Phillip WSmooth and easy experience
JOHN PEnsure the trucks are better maintained.
frank zClean but cluttered. Personnel was helpful to a point. The guy with the glasses in the lot was a little too involved on his phone to help anyone. He needs a class on how to help customers back-up and hook up to a trailer. I watched him for several minutes try and guide a customer backing up.to a trailer before the customer ultimatley moved the trailer by hand to hook it up. The lot is crowed and does not flow well. The guy inside was helpful and understood that people need to get going. A 5 minute drop off took 30 minutes. Consider reducing inventory or get a bigger lot.
Gerald CParking is tight but manageable
Clarence HEasy to reserve online and I went inside to finish the pick up process, and the gentleman was courteous and efficient
STACEY AEveryone from the location to customer service were amazing and very kind. Never making me feel bad. I had the truck longer than I thought we would and before I knew it we passed our time that I thought we were going to have the truck. I tried to extend the rental and it told me it couldn’t be done and that another family had a reservation for the truck. I felt so bad that I called right then and there. Expressing my regret. When we did return the truck it was after hours and they were wanting to charge me an additional charge. I told them I didn’t have it but I would 3 days later. I was told I could call and make the payment then. I want to thank you for everyone’s patience with me. It speaks volumes to the kind of people y’all have working for u-haul. Thank you
STEVEN TRain was pouring down in bucketfulls when I arrived. They directed me to the correct location and disconnected the trailer and I never even had to get out of my truck!! Great service!!!
PERRY KNothing..except adding Military discount
RUSSELL RThanks to Mr. Anthony
BURAK KThe experience was great. I highly recommend. We also used their movers to load us up and when we got to our destination, we had movers to unload. It was the best experience ever..
FRANK RI feel like not necessarily location specific but I did the mobile pick up the second time and I just wish there was a little more clarity for the pick up part. I was having trouble doing my license verification and I wish this could have been done in advance however it’s possible I just missed it.
MICAH WAnthony was great. No problems at all. A+
Magnus vYes, U-Haul made it easy experience.
ANDREW ZMy recommendation would only happened if the person who helped me didn't help my referral - he was absolutely rude, confrontational and aggressive. He does not need to help customers.
TANYA GKeep up the good work!
ANTHONY FVery knowledgeable and courteous. thank you
PAUL LThe app would not work to check in after hours drop off and it charged me 20 bucks
michael pTrailer had previously documented damage that affected the trailer’s alignment while being towed - trailer trialed to right when in driving straight
MILTON RIts BS I couldn't return extra boxes and tape not used without a receipt. Especially when I brought them and told to bring the excess back.
PERRY ADo not double charge. My card was charged and my son paid when we returned. I need a refund
RHONDA GStaff were great and informative. Answered all questions and helped us get our reservation set up promptly as well as setup the next day at pickup. Thank you!!!
laura sThe gentleman that work there were very professional and polite !
John SGreat group of associates and very professional
Francis AThe staff was very friendly and helpful
Randy VThe guy that was there who turned out to be the location GM was extremly rude and acting extremly bothered. First off not acknowledging that i was there when I asked him about where to do hhokup. So i walked inside and then he came in 5 minutes later and said you pickup outside not in here. Then started complaining I was there at 7:30 am and not at 7:00 that the reservation showed. If this had been my first experience with Uhaul i would never rent there again. However I have rented with Uhaul over 30 times and have never had such horrible service. His customer service is non existent and should not interract with customers. I will never go back to this location ever again.
TIMOTHY TNo improvements needed here from my experience. I have used this location a couple of times and have sent relatives here as well. They have always been excellent.
Thomas LDon’t hire employees that get a satisfaction from being an asshole to customers. & They promised I could return all the equipment but they lied since they saw me in a moment of NEED. Now my credit card is over the limit & I am struggling to pay rent. Those $50 that they were being DICKS about really meant a lot to me. More than it does to an entire corporation! Very disappointed and I will NEVER use UHUAL again.
JUAN RVery quick, helpful and friendly
David MSpace is limited.
JACK DSuper quick turn in. Much appreciated. Thank you.
JOHN TYou guys have saved my business more than once with your wonderful service.
MARIA CBad experience. Appliance dolly paid for but not included. Locking mechanism on right side of ramp was bent and extremely difficult to release to get ramp down.
John BGreat morning crew. Trailer was ready to go at 7am .
ROBERT HThe man at the pick up was condescending and rude. He asked me why I didn’t bring breakfast when I was running behind on picking my U-Haul up.
Courtney WNo improvement needed at this location. Pick up was easy and in a timely manner. Both gentlemen were very helpful and polite!
ROBERT GThe employees were very rude and the location lacks the space necessary to drop off trailers/trucks.
SYLVIA GThe location was a little congested but maybe because of the holidays. The staff were professional and very nice.
Rudolf SGreat service overall
BRANNON M