Great job
DANIEL FCustomer Reviews for U-Haul of Landa Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not informed where to return the rental vehicle so I had to loop around and enter through a driveway off the street. Very busy location that morning. Helpful staff. The check in process and vehicle inspection process through text messages/ online web site did not work for me at all. That was frustrating and stressful.
ANTONIO PGreat Uhaul truck pickup! They were friendly, professional and flexible with our truck rental, The truck was ready to go when we arrived. We were in and out in no time. Thank You
COOPER MThe trailer leaked and it rained. Our boxes were all soaking wet.
DAVID WGreat customer service!
DAVID SIncredibly friendly and helpful staff. Highly recommend this location.
Travis EI always have a good experience at this location and the new staff member was great at taking care of our needs along with the manager/owner
BRANDON RMaybe make a slightly larger parking lot, it’s a little tricky to get through lol
SHELBIE HI parked in wrong spot the person yelled at me told me I needed to pay attention to signs. Then he told me I would have to move the truck. He really stressed me out , i told him he didn’t have to be so rude.
DORA PLast 2 times I rented from this location they made me return to a different location???? I'm not sure why they are open 7 days a week.
FRANK CThe two guy working there were great, very professional and helpful. The trailer was well-maintained, mechanically speaking. My only complaint is that the exterior of the trailer was very dirty. I was a little embarrassed to be towing it.
DOUGLAS KThe person in New Braunsfels Landa location was awesome. He knew his stuff and was very efficient. Wish all your employees were like him. Think he was the manager. Great employee. Big guy with tats. Will use this location from now on.
CLAUDE PNothing, I’ve used this location in the past and they are always very professional.
JORGE JThe staff at UHaul Landa are always extremely kind, friendly, and helpful.
Brian LVery Friendly staff and helpful.
Mark HI believe this facility is managed relatively well; however, there are too many pieces of equipment for a small lot, which makes it difficult for people to navigate in and out with large vehicles or to hook up. The overcrowded lot makes it challenging and stressful to maneuver consumer vehicles. In addition, the vehicle I received was not dirty, but I wouldn’t describe it as well-maintained either. The steering wheel was at least 15 degrees off-center while driving, and the truck had a noticeable alignment issue, making it concerning to drive. It required holding the wheel in a very specific position, which complicates setting cruise control and means it’s hard to keep the vehicle straight. Furthermore, the facility is not staffed adequately to assist more than one customer at a time, which often results in long wait times for help. While waiting can be expected, nobody wants to spend 30 minutes in this situation. Additionally, the checkout process on the app is lengthy, as it requires a number of details and takes time to complete. There is an empty lot across the street. If the business were to store more of its vehicles there and add an additional staff member, this would really smooth out the process of getting vehicles in and out and picked up easily.
Kreston JThe complete staff was very nice, polite, helpful and professional especially Elijah. Please pass along my kudos to them. Thank You, Nick Obregon
GEORGE OSame as where I picked up Friendly helpful and quick
ARMANDO CAnthony Ronquillo, general manager, did a very good job in scheduling and performing the installation of my receiver hitch. Store location on I-35 frontage road takes some planning to access. A study of local streets before visiting the site would help avoid the roundabout approach and traffic hassles on the frontage road.
Edward SVery Professional and friendly—- great fast service
Ben TSmall parking lot was cluttered with vehicle. Truck windows and windshield were very dirty. Truck muffler was in poor condition ( very loud).
John NWe did the self drop off and no personnel were there. The location was clean though and it felt safe as well. The self paced drop off version was very easy to do with the clear instructions provided. Will definitely do/try again!
BRITTANY LOn my initial visit to rent it was ok and they were a little friendly but when I returned the vehicle they were so dismissive. The young tall guy at the counter that assisted just grab the keys and never greeted me. He was so locked on his phone that he just grab the keys and ran outside. When he came back in he was still on his phone so much that when he printed the receipt he gave me a blank piece of paper. I was standing there trying to to figure out on the real receipt once he gave it to me why they had charged me so much even though I brought it back a whole day before. So I asked the other guy the heavy one why and he really didn’t want to answer me and just blew me off with some side answer. They both just left me standing in the building. I will never use that location again, customer service over there SUCKS. I will also warn my friends about that location and the two knuckle heads that I met in there. What happen to customer service it’s just sad. 😔
DEBRA BThey were great
ANGIE BMake sure the lock is off the back of the truck gate or make customer aware how to get off.
Brenda SMargaret helped us and was extremely helpful and kind. She displayed excellent customer service skills!
CHRISTOPHER CGreat customer service.
Nina MNow these guys were clear, concise, and to the point. They explained what they were doing and why, and they even told us where a Whataburger was. A very big contrast to the other location.
Cameron MThe only issue returning the trailer was limited space at the place of return, which was U-Haul of Landa Park. A plus for this location was- that the employee that assisted me at this location seemed to be very customer oriented.
KLAYTON KSuper smooth and easy rental and return process!
WILLIAM TJustin was absolutely the best! He went above and beyond to make sure I was taken care of and helped me complete the drop off with ease and efficiency. Definitely the best experience I have had with U-HAUL.
Tiffany RHard to improve, when everything was great
KENNETH FWhen we picked up the truck, I rented blankets. We were told that we could just throw them back in the truck when done. At drop off we were told by person checking us in that we needed to fold the blankets or be charged $5 per blanket. I replied I was unaware of the charge. The clerk flippantly replied “It says it right there on the sign in the truck”. I told him what I and my husband were told at pick up and he again said to read the sign. We didn’t mind folding the blankets at all. His tone and attitude were abrupt. I saw all the signs on the inside next to the door but not the one way in front of the truck. Maybe putting all the signs in one location would help as well. His delivery and communication could use some finesse.
DENA MThe lot was overflowing with uhauls making it hard to enter or exit
Amanda SNothing at all, Mr. Justin at the front desk was great Help. Awesome customer service. I’ll be recommending this location to a lot of other friends and family thank y’all for everything. You’re amazing customer service a lot of help really appreciate everything Awsum staff member.
JAYDA VEverything was perfect! This is an excellent rent/return location.
THOMAS LDrop off was quick and easy!
DAVID GThis is my preferred hometown location because of its location. however it is small and congested.
CHAD SHORRIBLE SERVICE! Dumb idiot with glasses decided to yell at my parents because they did not leave the trailer in the exact location where it was picked up. it was too narrow to fit a truck to pull back. And a dumb idiot with glasses was too lazy to use the trailer maneuver to put the trailer back in its place. But thought it was a good idea to yell at my parents for that and threatened to overcharge twice the final amount just because he was feeling it. Not okay uHAUL!!!!!!!
ALLAN VWonderful group of guys! Very smooth experience Thanks a Bunch!
JEROMY LAnthony and Justin were outstanding and did an excellent job. Their customer service was above board and they deserve the accolades.
DONDI PThe customer service was outstanding!! The gentlemen that were there were very personable and knowledgeable. I will always use this location!
MICHAEL RAwesome experience with excellent customer service. I will never rent from Home Depot again. Could not be more satisfied.
CHARLES THave a nice sitting down area for customers
Gwendell R