Customer Reviews for U-Haul of Laurel

Rating:

1.0

Service your trucks on a regular basis

Rating:

1.0

No parking, had to walk in 90 degree heat to get to and from my car, employees outside washing vehicles being so unprofessional they couldn't hear me ask where I was supposed to park (loud and cursing). I asked for a furniture dolly and they didn't have any even though I made the reservation 2 days prior. I was given a utility dolly, and upon return, they charged me $120 for it being missing/damaged. When I called to inquire, because I returned it undamaged, not only was the employee unfriendly, but no one was able to assist me because the manager was not in. He would have to talk with the employee who checked the uhaul in to see if it was returned or not...so essentially his word versus mine? I will not be returning.

Rating:

5.0

Web interface for photos never worked on my phone using 3rd party cookies. Local staff was helpful and had clear instructions

Rating:

5.0

I think you guys should have more staff on ground for weekends because of early morning rush.

Rating:

4.0

Make sure all the equipment and rental items are cleaned and ready to go before renting them because time is valuable and you can’t get it back.

Rating:

2.0

Next time make sure your Employees are doing their jobs and making sure the Equipment isn’t Broken and Properly logged before attempting to charge the next Renter card for someone else mistakes. All those pictures the customers have to take and somehow yall still missed someone Damaging Property.

Rating:

5.0

The gentleman that help me was great. Friendly and helpful.

Rating:

1.0

Improvement would be to have a truck ready that has been reserved at the location where it was supposed to be picked up. I went to 2 locations - one said the truck had not been turned back in.... the second couldn't figure out how to record the info in the system. The third wouldn't honor the $50 off guaranteed by the first UHaul pick-up location because my truck wasn't available. Also the third location would not allow me to leave my car on their property so I then had to make last-minute arrangements for someone to come drive my car. The entire morning was lost & I will NEVER use UHaul again!

Rating:

5.0

Excelente trabajo 👏, me gusta porque también hay servicio en español 👍

Rating:

3.0

I reserved a truck from a location that was located off RT198 (FT Meade RD) in Luarel Maryland. When I arrived there was nobody present to assist and I didn't see a vechicle to rent. I then went to the location off RT1 in Luarel MD and had to reserve a vehicle for the following day or Sunday. That experence went well for me however another coustomer was there with a reservation and was unable to get a truck. He had people at his house waiting but was told that the truck he reserved hadn't been returned yet. The yard had 15 trucks parked with nobody there cliaming them? While it was not my problem to deal with I did question why you all wouldn't have aloud that coustmer to take one of those many other trucks that appeared to just been parked.

Rating:

2.0

Extremely expensive. I rent 10" truck for less then 12 hours. Over a 100 miles . and I got charged $356

Rating:

5.0

They helped connect the trailer to my car, which I appreciated a lot.

Rating:

1.0

I app checkin didn’t work - I had to find a rental place with people that was 20 minutes out of my way and this pushed my move back over 4 hours. When I called for help the wait time was 1 hour.

Rating:

2.0

I rented it at 6:30pm and returned it 8:30pm. They added after hours return fee and other fees. They increased the from $104 to $162. On top of that the gas level was not at the level they wrote on the paper I received when I picked the truck up. The other disappointment is that they don’t allow a customer to park a car in their parking lot.

Rating:

4.0

Great Staff

Rating:

2.0

They are rude ,not really knowledgeable, and they charged me twice,instead of refunding what was supposed to be given back to me

Rating:

1.0

They were very rude and don't care

Rating:

2.0

Water leaked into the top of the truck cabin, passenger side windshield wiper was worn and did not function

Rating:

1.0

For the second time in about a month, I was rented an unserviceable trailer. I am lucky I was not hurt or killed by the unserviceable trailer causing me to have an accident. This location should be closed until all equipment is checked for safety concerns and staff should all be trained how to properly check equipment for safety issues.

Rating:

5.0

People were nice and helpful.

Rating:

4.0

The van I rented was a little dirty on the inside.

Rating:

3.0

Inconvenient for customer to be unable to leave personal car at the location when picking the truck.

Rating:

1.0

Multiple unknown charges keep appearing on my card

Rating:

5.0

My only complaint.......this truck rode like I was in an Abrams Tank. I felt every bump, crack, divot and whatever in the road. 300 miles of that. I didn't have that heavy of a load either. You advertise smooth ride. This was far .....And I mean far from it.

Rating:

5.0

Everything worked out well, very nice thank you

Rating:

3.0

Employees were rude and assuming the worse from us

Rating:

5.0

Friendly and knowledgeable staffs

Rating:

4.0

No fault of uhaul, Saturday mornings are a nightmare. People abandon their vehicles, block entrance/exits. I guess more customer parking would help

Rating:

5.0

With how busy the place is, adequate provision for customers should be made.

Rating:

2.0

Be sure to tell all the details and do the job right. I had no contract for the vehicle I even rented. I am being charged almost a house payment . I just wanted to rent something to go home in and I was gonna drop off where I lived. I was told I could. Then I was informed there was no way possible to drop off anywhere but that location that was 50 miles from my home. I tried for days to get to there but for one reason or other I would get almost there , then I couldn't get home safe or get through the tunnel . I paid a over a month of what I pay for insurance for a 3 day rental .. I don't have money kike that. I was lied to and I'm not informed correctly. Told I had to pay it before I could even dispute it. I'll never get my money owed back now. I will never rent from them again if this is how I'm treated. I never had an issue renting a vehicle and I do rent alot I will make sure everyone knows how uhaul treats their customers. This is so wrong and I should t have had this problem on the first place had I not been mislead so they could get all my money.

Rating:

4.0

everything good

Rating:

5.0

everything was amazing

Rating:

5.0

Excelente customer service

Rating:

4.0

Wish the lot could be expanded for customer parking! Customer service is good!

Rating:

5.0

Great experience.

Rating:

5.0

Not work with the movers. . . I requested assistance to help move my furniture. The movers U-Haul selected charged me $65 extra to take my bed apart. They delivered it & did not have the screws to put it back. Ridiculous! Also, they would not take items off the truck until I gave them the code which I was told not to give it to them until the job was completed. Therefore, I’m not happy with paying the movers $65 & then pay someone else to put it back together.

Rating:

3.0

The customer service was great but it was very expensive. $900 + for 1 month. Akso $25 fee for taking out the trash. Otherwise the manager Tony and the employees I gave popcorn too were friendly.

Rating:

5.0

As always good service and good equipment I rent several times a year

Rating:

4.0

Perfect conditions

Rating:

5.0

Facility was clean. Employees were friendly, courteous, and helpful. Vehicle was new and clean.

Rating:

5.0

Great helpful

Rating:

4.0

customer parking...

Rating:

5.0

Would recommend great fast easy service. Check back in process easy and saved me money.

Rating:

5.0

This location has the best customer service. Twice Ever and Jennifer have gone above and beyond for me. They always come through. Their ways of handling customers with complex issues were very professional. In two stances, I was about to lose my clients, but these 2 made sure they help me with U- Haul customer service intervention. They stayed with me till after hours to make sure corporate resolve my issues.

Rating:

3.0

Staff were not friendly at all

Rating:

5.0

Excellent service

Rating:

5.0

Such an easy process!!!

Rating:

5.0

Everyone was wonderful. What a pleasant experience. The afternoon crew let me sit inside waiting for my family. What a lovely gesture. I would definitely recommend the Laurel U-haul.

Rating:

4.0

Neither this location nor nearby locations had any furniture trollies for rental, but we needed them for our move, so I was forced to purchase two. I don't understand how U-Haul can have furniture trollies for sale but not available for rental.

Rating:

1.0

For 2 days my fee was $321 and the charge is $1.19 a mile. Pretty highway robbery for when you need a vehicle in an emergency.

Rating:

3.0

There was no black lights on the truck , was pulled over a few times at night while trying to move . The door an lock didn’t hold good , keep open an was hard to get get open

Rating:

5.0

Smooth and easy process and I really appreciate that