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Jessie BCustomer Reviews for U-Haul of North Little Rock
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. Terrific agent at the store. The trailer I rented had could probably use new tires sooner than later. I was not 100% confident using these for several hundred miles of interstate speeds with a load. My feelings were not helped any when I saw a different U-Haul trailer stopped on the side of the interstate with a blow out AND a 3rd U-Haul trailer being pulled on 3 tires with it's 4th tire blown off the rim. I will be very picky next time I check out a trailer.
SCOTT YTruck did not have power to cigarette lighter or any power source...did not have a phone and dolly straps did not work....had to get vehicle towed back to north little rock
Herman CWell, let’s see for starters. The driver armrest is broke the passenger sunvisor about knocked my cousin out the doors. You have to slam them to get him to shut the air conditioner cuts on and off the interior lights don’t work the headlights point towards the wood line. there was one other thing too yeah sometimes the vehicle doesn’t want to go. And the bumps were so ridiculous. My cousin has huge knockers and one blackeye.
Jennifer BThis may be a setting that I can fix myself or maybe an operator error on my part. I felt like I received so much information, which was very helpful, but it felt so scattered. Paper copies, emails, calls, and text messages. I’d much prefer it to be streamlined by maybe one or two of those methods. Everything come by email or everything come by text/call. I ended up being unable to find certain information because it was so spread out so I ended up just googling it.
ANDRES JAgent was friendly and knowledganle. great customer service
LARRY BI called before my 7:00 return time and was put on hold for 20 minutes. So i never git ti speak with anyone. We were running late to return the truck.
Rebekah GGreat customer service, easy to use and well maintained products
Chet FThere was no hand truck included in the back, but overall a nice rental and got the job done
Jason SLocation not well maintained, and the vehicle was in terrible condition.
Tzortzis KAndrew got me checked in quickly and I realized I need a bigger truck. Got me upgraded within minutes with ease. Staff was friendly when I dropped the truck back off as well. Would use again.
William BManager was clueless about his dedication to the company and associates
Michael IThe gentleman who I rented the vehicle from and returned it to was very professional and a pleasure to work with. The equipment was very clean. I couldn't have asked for a better experience.
John LAndrew was great and very professional! I originally rented a cargo van on Thursday. Andrew was proactive by calling and letting me know that no cargo vans were available in the area. Instead of just having me search for another solution, he did it for me. It was greatly appreciated Hopefully he gets recognized for his great customer service and also get some type of reward (money). Great customer service is rare these days.
Ryan WNothing the gentlemen were so friendly.
Jocie SNothing
moses vAndrew went above and beyond. He took a bad situation caused by other places of business and made it a great day because of his hard work and winning attitude…at 7am no less.
Donnie GIt's relates to U-Haul customer service that is on service or like whenever you rent a vehicle and you pay for roadside assistance roadside assistance done me wrong I called them I stranded out there with no phone with a tire blown on the side of the truck too large of a trailer on my truck charged me late fees they ask for my gps location and never came to help or to get there pull on trailer so I dropped it off as soon as I got back I called them I got the phone but I dropped off her a a lot another location they charging me hey help me out this phone to me
Lance WThe first 10' truck had a low tire pressure warning light. Initially, the air conditioning worked, but after stopping to buy some moving supplies, the A/C did not cool. I took it back and exchanged the 10' truck for a van.
Andrew GIdk
KEITH MThis station is perfect. I don't have any problems when using there equipment.
GERALD BNothing, everything was fine.
David DThe staff were friendly and polite and very helpful! They got me in and out quickly and efficiently. I highly recommend this U-Haul location above all others!!!!!!
CHARLES JAndrew has been a great representative and has taken care of all of our problems, questions, and disputes. He has taken care of me with grace and kindness.
YLGA MIt was all great. No complaints. The
Joel PGet more utility dollies for reservations, check cargo lights at dark time!
Carlota SThe man that was working was amazing ! He was using two computers in order to check in everyone quickly !
Julia BI will NEVER do business at this location. I was redirected to drop off at this location because the original drop off location key drop box was not secure. I followed instructions “stay in your equipment”. Once the U-Haul representative arrive to the truck I opened the door and she walked away to the back of the truck. I walked to the back of the truck to speak to her and give her some information about my drop off, she was very standoff-ish and unwelcoming with a nasty demeanor. She managed to say hi and asked if I wanted a receipt, but was uninterested in additional conversation. She walked inside, again no conversation. I’ll be right back. I sat in my car until she return to get out of the sun. When she came back out she asked if I wanted receipt I said yes and she intentionally stopped walking towards me holding out the paper. I had to get out my car and walk towards her to retrieve my receipt. To end this horrible experience, in a condescending tone she said I hope you have a good day. Customer service is non existent with her, re-training is needed and immediately!!
Isha GVery friendly and convenient
David PI was 10 minutes late. Almost forgot to get gas. And I was charged $58! The girl checking the truck in sat in the truck FOREVER to get mileage and fuel level. I call BS! Because on the receipt it shows I was almost 30 minutes late!!! My family uses U-Haul often and have a storage unit. I am not happy and feel I should be refunded some of the late fee at least!
Matthew MNothing you are all fantastic.
Antoinette PSuper friendly and well stocked location in Little Rock.
Scott BThis location was great for me because it was the closest to me. The two young men working behind the desk were very polite, patient and well informed. Great asset to company!! If i need another UHaul, this is where i will go!
phillis wThe young lady who I dealt with was very rude had a attitude a really didn't want to help me
Andre DAgent was very friendly for early in the morning and a lot packed with overnight returns!
Jerry POnly draw back when needed a tire on trip told breakdown could go to provider and wouldn't let us so could keep moving
Kenneth YRude
lynett hpointed out to the company rep that the truck was in very poor condition and he said "we're aware". When I asked if he expected us to take a truck in that poor condition on a long haul trip he said "yes" and ignored me after that.
Lisa MThe person that helped me was really friendly
ALVIN WThe Agent was very nice and professional. Made everything easy.
Tony HI got charged $4 extra for fuel adjustment which I put more fuel than I used. I don’t like to pay for someone mistakes.
Haidar AMy mileage was estimated to be 20 and the difference of 55739.4 and 55758.3 equals 18 miles. You had already charged my card 96 for 20 miles, blankets (which I did not get), and 49.95 for a 26’ truck. You added 51.13 to my bill…why when you owe me a refund?
Eldra WEasy turn in process with courteous customer service.
Jonathan OI love the energy of the two workers that were there!!
Karen KIt was not open when I dropped off but they processed it in a timely manner once Opened and I got my email indicating it
CHAYVONNE FEverything thing went pretty smooth, had to wait for trailer to be checked in before it could be checked out but Marc handled it like a pro.
Gordon LEverything went fairly smooth, had to check a trailer in before it could be checked out to me but employee very helpful with good attitude figured it outand fixed it.
Gordon LMake sure equipment is working is is ready for customer to rent
timothy gEasy drop off.
charles hPick up went well Drop off was terrible. The location is small. Barely any room to manover vehicles or trailers. The female employee who checked in the drop-off was rude. Never smiled. Greated me with with attitude. Very unprofessional.
HEIDI SNo waiting and gentleman working was very nice
heidi sShe was very helpful and the truck was in great condition. Very clean.
craig tI was charged a $20 after business hour fee even though I returned the vehicle in the app. After I put the key in the box the app refreshed and started over on its own. The dolly I requested wasnt avaliable so I had to use a different one that made my move more difficult.
Alisha CNothing
Latonya LAndrew , the General Manager was very professional as well as kind. He gets a ten star(s)rating from me. Everything and everyone was wonderful, they helped to hook up the hitch. I am very pleased with location and service. A well done job! Sincerely,
Cheryl SI showed up at the time I had a 9 foot cargo van reserved for, and it was no there. I received advertising from UHaul stating if you show up for your reservation at the location you reserve loved and it was not there, UHaul would give you 50. I showed up at my time and location, and my reservation was not there. I ended up getting a trailer, which costs more than my original reservation, and took longer time and money because I had to buy a trailer hitch. The employees were great and helpful, but UHAL advertised they would give me 50 and it did not
Benjamin B