Understaffed
JOEL B.Customer Reviews for U-Haul of Oakland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very helpful and knowledgeable of their fleet and equipment. And they were fast and efficient. I appreciate and respect the location for their effforts.
GIDEON D.Customer service was excellent employees that handle my account
Nikole R.The door was sticking and ended up having to be repaired on the road. Also, the gas was indicated to be more than it actually was and they refused to change it. I had to take pictures to protect myself.
Joseph U.Very nice location. Very helpful and friendly
RONALD P.Great customer service and smooth/quick transaction
Christopher U.The help was quick, personal and professional. Check back in took 2 minutes. Very efficient. The area is a bit rough (International in Oakland) though I left a car there all day and it was fine.
david P.Very helpful and courteous.
Marcellina O.The staff was knowledgable, friendly and helpful. And it was easy to rent a truck online.
Wendy R.Quick assistance had just what I needed. They were busy, however they acknowledged me upon entering the store.
Brenda W.Great staff, friendly and courteous.
Brenda W.It was inconvenient to get switched to this location at the last minute but the people here were nice and the truck was nice too.
Allison B.Great experience. Very friendly and helpful staff indoors and outside. A++++
Andrew E.I cannot think of anything Uhaul of Oakland could do to improve. The store is clearly well managed with a staff that seem collectively committed to providing customers with the best possible service and prices. Would not change a thing.
Richard M.Lleve el titulo de la camioneta que iva remolcar y no me dieron la correcta y tube que pagar grua de oakland a san jose aparte lo que pague con ustedes
Alejandro S.Eric and the staff at Uhaul of Oakland are the best. I have frequented the location for years and have had to use other locations on occasion that only reminded me how professional and accommodating Uh-O is.
Richard M.The truck sounded horrible and I think it may need a new transmission the way it was driving
Devondre J.Scam , lied and charged me $30 for fuel when I returned the van on the same amount of fuel that I got the van on , person that helped me was on her phone the whole time and was rude , terrible costumer service do not recommend, they will try to get extra money out of you
Latrece J.Initially I went to the bigger location off of San Leandro Blvd and experience there was the worse . The young man helping me was bad mouthing other customers talking to his co worker , when I asked a question related to my rental he responded in a manner that in my opinion has no place in the customer service environment. This person needs to be properly trained or removed.
Jesus L.Window crank fell off had to put back on, windshield wipers didn't work well
Edward B.Trailer was mostly clean but some mud and debris. I ended up sweeping and mopping it out before loading. Biggest issue was I was supposed to pick up trailer at Walnut Creek location. Had a guarantee pickup at 4pm. Got there at 3:50 but location had closed at 3? Had to go to Oakland to get trailer. Was a 90 minute round trip. What good is the guarantee?
Bradley M.Great Customer Service Everyone smiles What a good feeling they give the customer
Tina F.Friendly staff
MICHAEL Y.The staff is wonderful! Very personable, friendly and helpful!
Thanh P.Thank You
Gerardo A.having a way to lock and secure the smaller uhauls...
Amy L.Great location. Everyone is always kind and helpful.
JONATHON T."The staff should be more enthusiastic and cheerful."
Xuan T.Nothing that I can see everything was excellent
Joe W.Customer service was excellent
CORELLA T.The van was dirty outside snd inside. When we returned it as we found it we were charged a $25 cleaning fee. Guy was blasé and rude about it when we tried to explain this was the condition we found the van in. Didn't think we needed to take pictures of van before we used it. We only moved furniture no plants or messy things. Be warned take photos. Hope we get our cleaning fee back.
Ann M.Jesus was amazing he give great customer service. Asset to your business right along with other employers that works in the officr
Renea W.I received had a horrible experience at a U-Haul Dealer. I then booked another one and it let me to some abandoned dirty area. I had to pivot and found this location. I called before arrived and was met with the same professionalism over the phone. This location was accommodating, clean, and will definitely be returning here if I need to rent again.
Solomon W.Our agent met all our needs and expectations.
Timaleti T.Reserved furniture pads and dollys but was told they didn't have the dollys when I got there. Was charged for the pads but never got them.
THOMAS L.Not sure their names but long hair gentleman and skinny guy with the nice U-Haul jacket took care of me even though we didn't know what we were doing. Both definitely could be considered for leads or management . Stay up yall.
Deante H.Large business with clear signs directing me. Staff also immediately directed me to a parking spot, disconected my trailer and completed my return.
Philip M.Drop box key was used
Mariano N.N/A
Ferrari F.The equipment was not cleaned before it was rented to me, but the hardware was well maintained. The staff was professional and kind, and this is my 3rd time using u-haul at this location and it has always been a seemless experience. 5 thumbs up for this u-haul location.
Jason J.Not comments 👍😁👍
German Antonio V.Thank you
Kiook P.I can't remember feeling less in control of a contracting process. I was rushed through so many waivers in such a short time. The whole process is set up to put the customer in the most disadvantageous position possible as quickly as possible. And my driver's license was photographed into your database before I knew it. Nice job, assholes.
Kevin L.Your staff is Tops. Great customer service 💯. I appreciate the sincere, pleasant attitude.
Tina F.Everyone was professional, helpful, thank you.
Jason J.The whole crew at this location was sweet, helpful and just overall kind. I am actually really shocked. Oakland can be very difficult, but not here. There was one misshap relating to the return time, but was fixed promptly. I really want peeps working here to know that I recognize the good service and positivity. I appreciate all of you. Thank you.
RUDRA P.The only thing I did not like the truck was at the end of the row with three trucks in front of it. I failed. My truck should've been easier to get out of the line.
Mattie H.This location in my opinion is the best staffed U-Haul in the SF Bay Area. Always friendly, professional and keeps the pace moving
David K.Staff was very nice . Truck had been smoked in and had very odd smell noticed once on road . Insurance of $26 for the day (4 hours in my case) seems very high but overall cost was fine .
Abbot B.Everyone was helpful and nice! They helped me out when I explained I didn't get my dolly.
Luke E.The staff were all very professional and helpful. Each of the three individuals helped make our experience a very positive one!
Patricia R.I was overcharged even tho I returned the truck early .
Kaylynn O.Man who did the return paperwork for us was amazing, deserves a raise or promotion.
Evan E.Drop off site was a nightmare no one had a clue what to do.. I got lucky and seen that red box and was relieved other than that drama at 5pm Saturday night??????
Wayne D.I would like to give a shout out to the lovely employee who was super kind to my kids. So nice and started our day on a positive note.
Julia P.N/A
Patrcia T.Explain requirement of checking text and completing process required on-site for Safe Move Insurance coverage and making uploading the photos easier to complete.
Lynne M.Staff friendly, not helpful. First off I never rented this thing. This is the worst expirence I have ever had with any retailer. It took 2+ months to get this resolved. Won't use uhaul again
Jamirsen E. | Overall Experience