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Brian PCustomer Reviews for U-Haul of Placentia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One box came with a steel strap screwed across door. We did not know this or have a cordless driver to remove while our paid U-Haul helpers stood by. We had o ask someone else for assistance. No overtime for helpers because it was a short job time wise. Boxes need to be inspected under the cover for modifications made to secure weak boxes.
Chris SGary terrible customer service.
Shatera OWhen I came in I wanted the smallest truck online it said your store had it but when I got there your store only had big trucks . So I had to take it I went over my time and got a disturbing call from Gary telling me that the truck they gave me is for somebody else that I need to have it back by 12 I told him I can’t because I have to get help from somebody he told me there would be a 50 dollar fee for keeping it . Also he told me he couldn’t take the car trailer without the truck . I had to drop it off because it was in my way of moving the rest of my stuff . It inconvenience me that I had to get a big truck for 10 items and when I couldn’t come on time I’m getting charged I feel he thought I was never bringing it back he made me feel like I was stealing I called him and I told him I’m gonna go to corporate he got mad and charged my whole card for everything he could think of . He’s rude and has terrible customer service. I’ll be talking to corporate tomorrow.
Shatera OHad a brand new van so.... That was nice!!
Nathan PThanks so much for the service
ruben qGreat friendly and efficient service checking in and out.
Dexter SNothing, great service.
KAZUO TNo improvement needed.
Ernesto BIts always a positive experience at the Placentia location. I pass two other locations just to return to this one for my rental needs.
Brian PI got charged $5 more than my original reservation quote. Not sure why, but don’t have the energy to fight it
Launa VWe had our pickup and drop off location changed multiple times. I wish that this was not occurring on a already stressful day...
Brett DAndrew and the rest of the crew at this location are top notch. Always smooth transactions here.
George REveryone at this location has been friendly and helpful
DALE NGood service
Shawn YCustomer service it's the not so friendly attitude some employees have. I'm a long time customer but lately this location has been going in the wrong direction .they have tried to over charge me twice. Thinking about going elsewhere
Don bA highlight, from this store made my return of the trailer easy was friendly and informative on the return process.
Andrew HVery helpful and friendly staff. Vehicles was excellently maintained. Will definitely be returning here for our next move.
ROBERT BNo comments. Everything was great.
Jerri PAndrew and Daniel provided exceptional customer service
Justine MGood service
Oscar DAndrew was great!
THOMAS YNice new cargo van, a Ford Transit Van. It worked out well. Was pleased with everything.
Patrick WOne of the straps to hold the vehicle to the dolly lost both its bolts on the road to the pick up. If this had happened after the pick up, people could have died, including me. Please make sure the equipment is in proper order before renting. No excuses, this was unacceptable.I gave an average rating due to the great employees who helped me and the exemplary folks at roadside support. Otherwise the rating would have been poor. Value and everything else was as expected. Safety is number one and U-Haul failed. Feel free to to call me for details, 714-904-8764. Do better U-Hail. Jonathan
jonathan fIt’s necessary that you have change management this location. Part visit is really hard to do business with you guys due to staffing. We’re rude and earth house but I’ve been gone in the same location for years and this last experience was great. It was excellent customer service manager was ready tentative and they made sure that everything went smooth. I had a little problems with the app was freezing doing the verification and when I went and talked to one of the customer service rep, this gentleman was able to help me out and got me checked in and out easier less stressful everything went really good. I highly recommend this place.
PATRICK BNoticed a change service level from a few years ago. Walked in and there was a person on the phone and a person on a computer. No customers inside other than us. Had a reserved truck. Took about 2 minutes to be achnowledged. Person helped me then said truck is outside. Back a few years I was walked out by an employee to the vehicle, not this time. Not bad service, just different. I go to your location because its close. There is a Home Depot 1/2 mile from you, and I found pricing is almost identical to yours and they open at 6am M-Sat
Scott MAmazing vibes.
Chantal NStreamlined experience, which I appreciate on such long moving days.
WILLIAM WGreat overall experience. Great service by all U-Haul personnel involved. Thank you. Only improvement would be to increase the speed of the website and app.
John LKeep up the great work. I appreciate the updates. I can count on great service and well maintained equipment.
Ryan WYour staff at this location are simply immature young people. Zero sense of customer care, sarcasm, etc. When it came time to give me my rental they simply pointed in the general direction where the truck was. It was up to me to locate and pull out from between other trucks. I’ve rented many times from U-Haul over the years and this was definitely a strange experience. Lastly I do not understand the rates I was charged. I will be calling for this today!
SALOMON SMy rental was for 24hr 9:30a to 9:30a. I returned the vehicle just before closing at 7:00p the same day, 14:30 early. I did not receive a credit or discount for the early return. The desk agent told me a credit would be issued. It has been one week, no credit. Good job U-Haul.
GREGORY GI had a frustrating experience at this U-Haul location. The representative who helped me did not seem very friendly and came across as though he didn’t enjoy his job. While everyone can have a bad day, the interaction did not feel welcoming or helpful. I had reserved a pickup truck ahead of time, but when I arrived at the location, they told me they didn’t have one available. Instead, they offered me a cargo van. I really didn’t have much choice but to take it because the item I needed to pick up had to be picked up that same day. Unfortunately, the item did not fit in the cargo van and had to be disassembled to make it work. This was a major inconvenience. If the pickup truck I reserved had actually been available, this issue could have been avoided. What made the situation even more frustrating was that there was a pickup truck parked out front at the location. When I asked about it, I was told the engine didn’t work. Seeing the vehicle there while being told no trucks were available felt misleading. Overall, the experience was disappointing due to the lack of availability for the vehicle I reserved and the unhelpful customer service.
BRITTNEY TEverything was perfect! Thank you!
Mazariegos RJob well done.
RAYMOND PAmazing team and great customer service. I always use this location when I need U-Haul services.
FRANCISCO AAll of your staff was absolutely wonderful!!!!!!!!!!!!!!!!!!
CHARLENE DThe ladies that worked there, needs interpersonal skills re-training . And lacking of good moral and right conduct. Best Regards, AG.
AILEEN GWhen I went to get the truck the kid was questioning whether I was in the right location because he didn’t see keys for the truck. They were right there but the girl had to find them instead. Couldn’t take pictures on the actual app. Kept giving me an error message but I took pictures and video anyways just in case.
Monique MThe inside needed some cleaning
CARLOS VAvoid U-Haul and the headache of working with U-Haul at all costs. Customer service is horrible; requires constant follow up from the customer to get U-Haul to complete their job. U-Box service is terrible and containers never arrive on time. Website is clunky, errors out half the time. Save yourself the hassle, use a professional moving company or at least PODS.
Jonathan DI reserved a moving the evening before online, easy straightforward went into the office in the morning gave my name and they handed me they keys, the truck number was on the key chain, very simple return, pulled into the return lane, a representative told me to leave the keys in the truck and they would email me the invoice. It was a good experience ✅
Gary OHad no issues with the pick up location. The drop off location was unorganized, rude and offered no customer service solutions when faced with challenges.
Rebecca BStorage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.
Robert D | Overall ExperienceExcellent customer service from the employee who assisted me with my Ubox and truck rental. Great job.
Kevin D | Overall Experience