Customer Reviews for U-Haul of State College

Rating:

5.0

Very very disappointed charged $31 for gas when I went 31 miles Total BS

Rating:

1.0

Everything was fine until I got back, the old man with the 1930's mustache ripped me off...charged me for 4 gallons of gas when I only drove 25 miles, charged me me for a dolly because the zip tie broke even though I told him I didn't use it. Overall, if it hadn't been for that miserable old man making me feel uncomfortable the whole time signing in and then ripping me off for an extra $50 , it was an alright experience, the other guy there was very helpful and kind.

Rating:

5.0

They are very busy.

Rating:

5.0

There were kind and super helpful. Rental was easy and they checked to make sure I loaded car on the tow dolly correctly, tightening and better securing my car. Super easy and pleasant. Thank you

Rating:

5.0

Great location. Shop guys are helpful and have first rate customer service skills

Rating:

5.0

I always receive excellent service from this location. I go out of my way to make sure I use the Benner Pike location. Do you need anything?

Rating:

5.0

The gentleman that checked me in was professional, courteous, helpful and kind. I appreciate the assistance he gave me when I was having trouble with the app.

Rating:

5.0

Had less than 1/8 of gas, come on huys.

Rating:

5.0

Stop forcing people to use the app

Rating:

3.0

I got charged $56 in gas for driving a van 40 miles I also put 15 in gas before. that

Rating:

3.0

Wasn't able to make the employees not pissed off, regardless of friendliness towards them.

Rating:

5.0

I returned the vehicle on one of the college's move-in days. Staff very promptly and efficiently processed my return.

Rating:

5.0

very crowded location near Penn State, and lots renters returned their trucks after finishing the moving, but staffs were very efficient and came out to take the truck right away. Highly recommend this locaiton.

Rating:

5.0

Tim was a great help!

Rating:

5.0

Van was late model and very clean…

Rating:

1.0

Outrageous treatment this time. I love this location, and I have used U-Haul probably 5 to 7 times from the. State College Benner Pike location. The manager is awesome, and the place just does a great job with their equipment. But this was a wild series of events. I rented a pick up truck to move grass clippings (just grass, not bags, no rocks, nothing but grass), paid for the extra insurance, brought it back and it was dirty, and then they charged me $150 in damage. They claim that I made three dents in the side of the truck, but I am absolutely positive that I did not. Those checking in the truck moved some of the dirt that was on the side of it to find dents underneath, and then assumed that I made those dents. Nobody would comfirm for me that they compared the pictures of the dents in before or after photos. I drove back to talk to the people working there, and their arguments just didn't make any sense. I wasn't argumentative, explained everything that happened, and tried my hardest to see things from their perspective. But after listening to everything they had to say, there just is still no way that I could have caused the damage in the three small dents - with where the dents are and with how deep they are, it just would've taken a much bigger object than I had to make those dents (being used by far greater force than I used). Also, I guess I'm fortunate that I paid for the extra insurance. I only did so because the man working there when I checked in suggested that it would save a lot of money in case something happened. I never get the extra insurance, but this time for whatever reason, I said yes. The employee who talked me into it explained that someone had just had an unfortunate knick in their windshield which would have cost $724, but since the got the extra insurance they only had to pay $15. Well, apparently, my damage was up near $900, but because I got the insurance for $15, I only owed $150 in a deductible? That also doesn't make any sense. Why didnt I owe $135? Wouldn't the person who was going to be charged $724 but instead paid $15 for the insurance have also been charged the $150 deductible? I'll be back over to argue it some more tomorrow, but my oh my. If I had thought there was a way I had caused damage, I would be the first to accept responsibility and pay I also know that that sounds really nice - but I would actually do that. Just a heartbreaking tale today as I have always loved this specific UHauk will hae hope fit we will see.

Rating:

3.0

It was average. I arrived and the worker told me he couldn't check me in, that I would have to use the app. So I downloaded that, had to go out to a key kiosk to get my key, etc. Just seemed like a lot of work when the worker could have checked my license, told me my truck number and handed me my keys. Truck worked fine and did the trick.

Rating:

5.0

This is the second time I use U-Haul. I can't recommend this company enough. The customer service is excellent, very accommodating to specific needs. Thank you Johana, Liz and Rita, you rock!

Rating:

4.0

For customers using online checkin, remind them that they should check the truck for equipment rented. I had reserved a dolly, but there was not one in the truck. It was removed from the bill when I returned the truck.

Rating:

5.0

The drivers side wheel strap kept coming loose

Rating:

5.0

This U-haul location is great. Very friendly and always who I will use when I need a U-haul for work. The U-haul truck I rented seemed extremely old and worn down. I was actually a little scared to drive it - which hasn't been the case before. Hopefully they are close to replacing this one in their fleet.

Rating:

3.0

I used the app to pick up my u-hall, it was a terrible experience, took me over 40 minutes... I got to the site at 4:20 for a 4:30 pickup, the app wouldn't even let me start. Getting the back of my license scanned took quite a while and then the app just kept spinning. After 20 minutes or so I was asked to re-take my headshot. Then it told me to go find my truck, which was across the street, once I located the truck it sent be back across the street to get my key. As you can see from my reservation i didn't get out of there until 4:56. I will never use the app again. Picking up a truck at the counter has at most taken me 15 minutes.

Rating:

3.0

Check in wait was excessive and I had extra charges on my bill

Rating:

4.0

The beginning process of renting my containers was great. The person I talked to was helpful and even helped me save some money. The drop off of the containers was smooth with the help of Jeff. After talking with Jeff, we even talked through a potential plan for when I moved to my new place. Well, that’s where the great people we worked with paused. After multiple phone calls, emails, and even going in person, Tanner (the manager) was unhelpful for an extended period of time until I had someone else get involved. Hannah, the driver who dropped off the pods the second time was AMAZING! She was personable and easy to talk to and work with. Overall, if it weren’t for the drivers, Jeff and Hannah, who elevated this experience, this would be getting a 1 star review due to the unprofessionalism from management.

Rating:

2.0

I'm trying to copy part of my receipt but the survey wouldn't let. The process of picking up the truck was overly complicated, there was only one person that could help and he was understandably mad at so many customers needing help. Next it took 30 mins for picking up the truck and while returning the truck they started to call me to check when I was bring it back. Next I only drove 18 miles (look at my receipt) and since they were rushing me to bring back the track I did not fill up the gas. They charged me for three gallons. The truck I use is listed with 20mpg, with 18 miles I drove they should have charged me for a gallon, they charged me for three. What a rip off, clear day time robbery. :(

Rating:

5.0

In relation to the estimated gas usage: I was told at the drop-off point I had picked the truck up with 11/16th of a tank. Really? 11/16th? Are you sure it wasn't actually 23/32nds? Seriously, it's a gas gauge - there are no gas gauges measuring in sixteenths of a tank unless they are digital gauges, and that old GMC girl's gauge was certainly not digital. Otherwise a painless drop-off experience. Efficient, quick, polite people.

Rating:

5.0

The staffs are very helpful, thank you!

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Good company

Rating:

2.0

The process of renting and accessing the box was not customer friendly. I also didn’t appreciate being a charged a full month after emptying the unit. When the box is reserved customers should be made aware that a 24 hour notice is needed.

Rating:

5.0

The pickup process was ridiculously complicated with the online stuff

Rating:

4.0

Mobile app didn’t work that well

Rating:

5.0

Always reliable

Rating:

5.0

I normally don’t leave reviews, but I’ve been so happy with my moving experience. From start to finish, all of the U Haul agents I’ve interacted with have been so kind and helpful.

Rating:

4.0

There was no working A/C in the truck. Also there was no power with going up hills.

Rating:

4.0

Suggestion for upper management - Signs on the side of the road to instruct trucks to park across the street and take a 1st come 1st serve number for return. This location has a middle turn lane to turn left into, but it is very dangerous to sit there and wait for check in. Especially if someone is trying to turn right into an already full lot. That causes cars to go around them, and is very dangerous for everyone. Not the fault of the people that work there, its just the location and volume these guys handle requires more room and some sort of big signage to instruct people who are returning, and think blocking the flow of traffic, or sitting in the middle of the road is ok. Considering the volume of people that were behind me turning in, the staff was very friendly, and very organized. Their hustle was impressive and very much appreciated! Please, get some signs or lease more space.

Rating:

5.0

Good folks. Good service. One of the best U-Haul locations I’ve been to.

Rating:

5.0

Owner was very nice

Rating:

4.0

The staff in center county of PA was very kind and nice. He explained all the details and very cooperative of what I asked for setting Uboxes near my house.

Rating:

1.0

The mobile check-in was so ridiculous due to the location and not having service out in that area it made it very complicated and it took almost 2 hours to get our rental and by the time we got done doing it all we weren't able to get into our storage unit this was ridiculous and I rather go to this location

Rating:

5.0

The gentleman that ran the counter was very helpful and patient as the customers in line were forced to navigate the absolutely terrible online process UHaul has instituted. I wasted so much time registering on the website to rent this truck. If people like this terrible process, let those people use it. Otherwise, for people like me that almost never need to tent a truck, can you have an option to set this up with a real person please. I am still very impressed with the man handling all of us. He was so kind.

Rating:

1.0

Customer service was horrible. I dropped off my trailer and the customer service guy. The older gentleman with white hair and white beard was very ignorant vocal and was a poor show of customer service with U-Haul. I will never go there again.

Rating:

5.0

Air-Conditioning stopped working.

Rating:

4.0

Fortunately, there was someone there to help with the app.

Rating:

5.0

Wonderful service. Very helpful people both on the phone and in person. I would definitely recommend.

Rating:

4.0

I think you are better served not using the app. I got a lot of messages and instructions and in the end, the nice gentleman at the counter just helped us.

Rating:

5.0

It was kind of crazy because move out week some miscommunication of how long I was gonna have the rental for, but I would definitely rent from the guys on Benner Pike in State College again they fixed the issue a pair of everything for me they’re actually really cool to deal with. I tried calling the U-Haul line and dealt with somebody out of like Harrisburg and they were kind of worthless but the state College Benner Pike guys were really cool and took care of everything for me

Rating:

1.0

I called customer service and voiced my many complaints regarding the behavior of the store representativeI . I have no issue with the van. I will have to think about renting from Uhaul again in the future.

Rating:

3.0

The employees were very nice and accommodating however the overall system uhaul uses for checking in and out was awful. We ordered online when we got to the store we had to go through all of this stuff through my phone . Wait for verifications which is ridiculous and took 20 minutes . The hand truck reserved was now unavailable and when reserving it says 10’ truck unavailable but when we got there there were about 10 available. What’s the point of online reserving if it takes longer and is not updated. Very inconvenient experience. We thank the worker/ manager for moving us along . Again employees were good- it’s the system that is not user or customer friendly.

Rating:

2.0

I was unable to rent a 10 ft truck for 48 hrs. I was told I could only rent the vehicle for a maximum of 24 hrs upon arrival. This is nowhere on the website when I made the 48 hr reservation.

Rating:

3.0

Was told here that the insurance was a flat rate because the truck was one-way and could not be refunded even though I returned the truck after only 1 day.

Rating:

5.0

I didn’t penalize the location for my issue, in fact, whoever checked me in was very busy but personally helped me when the App and Website wouldn’t check me in. The App wouldn’t verify my location and the website gave me a payment error, despite me having a credit card on file. The technology was the most frustrating part of this rental.

Rating:

2.0

Had a reservation for a 15’truck that was “downgraded” to a 10’ with no notice forcing me to make two trips at double the mileage. They discounted the mileage but itbstill cost me more and consumed more of my availability to move. If the vehicle wasn’t available a heads up would have been appreciated. Not an “oh, sorry nothing we can do” on moving day.

Rating:

4.0

It was a very busy day at the location so we appreciate the challenges. However, the lack of counter service was very frustrating. We were directed to use a phone to navigate the rental process instead of staff simply handling the transaction despite our online reservation. It was a very difficult process at the worst possible time. We specifically selected the "counter sign-in option" during the web search and would have found a different location if we had known in advance that this service was unavailable at this location.

Rating:

5.0

My son packed my items and loaded the ubox. They brought the box when requested, they picked it up when we asked. They drove my ubox to their closest facility to my home in Pennsylvania.

Rating:

1.0

You owe me $79.50. I ordered a box July-Aug 10. It was delivered, emptied, and returned. Now you think the empty box is full and charge me. Idiots. I will be calling again to get this fixed.

Rating:

5.0

Great option

Rating:

4.0

Employee took a long time to get a UBOX attached to my trailer. But they were so nice it didn't really matter.

Rating:

1.0

From a customer service and communication angle, this was the absolute worst experience I have ever had with a company. Warning to others: call back multiple times to verify the info given is correct!

Rating:

4.0

The UHaul model of farming out phone service was a bit of an issue I could rarely get through to the local office always talking to someone at corporate, some mixed signals but everything worked out.