The most beat-up truck I ever rented! Check engine light on, one headlight wasn’t working, dirty, full of patched holes. This truck should be in a junkyard not given to customers.
PAUL MCustomer Reviews for U-Haul of Van Nuys
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Guadalupe PHe and she were very nice, good customer services
Juan MIt’s good for rent…
Alvaro DThey were not friendly and helpful. They didn’t check the car before renting to us. It was super dirty. It had 2 big holes on the roof and weather was raining. We spend long time for road assistance to come and fix it and we got late on our plan. Worse than all of those windshield on driver side was broken and it was heavy raining all the way to Sacramento and we were going to have a big accident one time. We stopped in one u haul location one time and they didn’t have anything to fix it. We didn’t have time to stop somewhere else too. I would never again rent from u haul.
Alireza FI would like to acknowledge Andrew. He made the rental process extremely smooth while exuding exceptional customer service.
Randy WEverything was easy and thank you for the help.
Roger MThe truck was great, the man that helped us was amazing, friendly, and very nice. Great experience thank you.
Deanna WGreat service 👍🏼👍🏼
Guadalupe PAmazing, quick return and friendly service from Yessi!
Min KTall guy who helped get me setup is always friendly and great to work with.
william eGreat service!
Ricardo GVery good
Alexander AThe representative who helped me rent the Uhaul truck when I came in was amazing. She was very friendly and helpful.
Maksim NGreat service! I love the pickup trucks. Thank you!
Tiffany MGood service
Phillip DUhaul helps me be able to complete grocery haul and deliver good boxes for the elderly ! Thank you Uhaul !!
NICOLE RUhaul helps me haul Grocery hauls and deliver food boxes to the elderly! Thank you Uhaul !!
Nicole RUhaul is my only 24/7 Truck Share service that I can trust !
Nicole REquipment ! Always accessible ..
Nicole RThey charged me an 800 cleaning fee. That is outrageous
Karen AHave clerk show you around the vehicle. No pad provided as ordered.
Elin BActually explain anything about what they're renting and maybe even install things correctly. All in all, I will never ever go to uhaul again. It would be cheaper to pay someone to move everything for me.
ashley sEasy online reservation and pickup.
GUSTAVO PBest location
Arman KJust keep doing what you’re doing works for me
Guadalupe PExcellent! Terrific! My first time ever with them and all was worth it, jesuschrist...is Lord! (:
Salvador GEverything was very smooth and professional. Thank You again
ALEXANDER MThe staff are really friendly and helpful at U-Haul of Van Nuys. They are also very thorough and make sure everything is in order. I left a couple personal keys attached to the truck keys when I returned it. I returned a couple hours later and the truck had already been dispatched but she had seem them and set them aside with my rental info to contact me to let me know she had them.
WILLIAM LMy customer service rep was excellent! She was prompt, professional, helpful, and friendly. She made my rental process easy. Thank you!
MALCOLM ATruck from inside was dirty.
David GFigure out how to lock the trailer to the hitch. It’s very easy to steal if one wanted to, and according to U-Hal person I spoke too, the insurance doesn’t cover theft of the trailer.
Dannel AGood service
CHRISTOPHER MThanks a ton!!
Mihail FAmber was amazing! Super helpful and friendly.
Alesha Heverything is excellent
omar lVery bad the employee who took care of me when I returned the Van
EDUARDO RLo mejor seria tener un servicio en millas ilimitadas por un día a un buen.precio razonable como 30.
Carlos ALocation People Work 5 Star
Armen MWe reserved at a different location initially but it didn’t have the truck there. The worker was very kind and helped us find a nearby truck but it was very unprofessional by U-Haul. I will not be renting here again.
Aleesha PShort staffed in the morning. Busy place. But the 2 employees that waited on me where great. And knew their job's.
ERIK MNothing everything is super 👌
Edwin Beveting good
Ramon PThey went out of their way to help me when I showed up at the wrong location. Amazing team!
eric SI want to make clear that the gentleman who helped me at the Van Nuys location on 1/6/24 was fantastic. He was attentive, efficient, and very friendly. Please look him up, I want to make sure he is told my comments. My issue is that, this Van Nuys location is plagued with thieves who steal the gas from the UHaul trucks every night. The first '20 truck that I was given, the paperwork said the gas tank was half full. But when I started the truck, the gas gauge showed empty. I grabbed the UHaul employee and let him know. He found a second truck for me, but when I started the engine, same thing. It was supposed to be a quarter full. I felt really bad for the UHaul guy helping me. He was so apologetic. He explained that they have an ongoing issue with gas being siphoned/stolen from their trucks. I felt so sorry that he had to work in these conditions. How often do the UHaul customers take their frustrations out on him and his team? Often, I'm sure. Even though this is a consequence of UHaul the company not protecting their employees and the company's trucks. Invest in proper security. Anyway, the employee who helped me was fantastic; he got me in another truck. It of course was also on empty; so drove it up the road to the 7/11 and put some gas in it. I tip my hat to the guy who helped me; he was calm and graceful in what I can only imagine is such a vexing work environment. I say the same thanks and offer of acknowledgement to the woman who helped me when I returned the UHaul truck in the evening of 1/17/24. She was incredibly helpful. When I explained the gas situation/issue with her (a separate issue was that, no matter how much gas I put in the truck, the gauge always showed as empty. No gas was leaking from it, so ultimately, I concluded the gauge must have been broken from gas being stolen from it so often). The woman who helped me on the rental return was equally fantastic. Super helpful; she got me out of there fast, and she was very sympathetic to the challenges I faced, and she provided a few credits to make up for the hassle I had to deal with. Both on pickup and return, the customer service was fantastic. My two-star review is solely around UHaul the company and how they are not protecting their trucks and employees.
MATTHEW DThe guys who work here were very helpful and very nice ! 10/10
Samantha AEverything was top notch service. Steven was extremely knowledgeable, awesomely kind and very professional. A 5 star service! Highly recommended!
Adrian PThe staff at this location are exemplary, but I would suggest reserving at a different location only due yo location mainly seems more for receiving and shipping purposes
Nathan Hphone service was good for reserving a truck - although they failed to mention cost of insurance and the possibility of using volunteer movers who are on the premises and available for moving furniture. When I asked about movers, I was told a moving company would be contacted at 85$ per hour. The bigger issue was- When I was given a pick- up truck there was no mention of straps needed to hold down the items to keep them from falling out of the truck when driving .This thwarted my efforts to transport all of my items and had to leave several pieces behind to avoid a possibly dangerous situation on the road. Those straps should be mandatory when renting a pick-up. Now I must find a way to tranport the rest of the furniture that was left behind.
Lenora MEmployees of U-Haul are very knowledgeable
Shawn CNo comment great service
Andres DThe gentleman who was helping me was a nice person and friendly.
Victor PEveryone they're so kind and courteous very professional and helpful always with a smile thank you U-Haul Happy New Year!
Bernice B