Customer did not leave a comment.CARLOS M S.
Customer Reviews for UDrive Rent A Car Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Joann and Mark were above a 10 on a scale 1-10, excellent customer service and above and beyond. Will definitely use this location again and again in the future. However the truck had imperfections and had to cut my agenda short fearing it would break down. Totally understand that this is not Mark and Joanns fault. But a better maintenance on the truck fleet is needed. I was truly afraid of breaking down heading back from my destination. Again had to cut my agenda short and their offer to give me an exchange was not going to be possible. A truly bad experience on the truck part. The first time this has happened from my many u haul rental. My will definitely use this location again for the wonderful service provided.ARIS V.
Great service, people were happy and helpful. Made my job easier best service I've ever had at a rental place ever!! Never going anywhere else ever! Billy Boyle Thanks!!!WILLIAM B.
Customer did not leave a comment.KENNETH R.
Customer did not leave a comment.ONEKIA S.
Customer did not leave a comment.Danitza T.
Nothing Everything was GREAT !!!VICTOR N.
Customer did not leave a comment.JUAN C.
They took a long time to create contact. There was no gas in the tank and when I called back to inform location they told me to bring it back the same way of which I did. Later once I received my receipt by email I noticed I was charged for gas. I called to complain and was told to call corporate, never got through to corporate. I'm not a happy client.YOLANDA B.
Customer did not leave a comment.ANGIE G.
Will Use AgainTANYAL L S.
Bayonnne Uhaul is the best in the country!!DAVID B C.
very courteous friendlyHELLEN K.
Get a truck that don't leak ! State the price per mile clearly ! Overall it was robbery!THOMAS G.
Customer did not leave a comment.PRISCILLA M.
Customer did not leave a comment.LAURA B.
The staff was wonderful, real nice peopleLEO S.
Don't need to improve. It's perfect. Professional, and very personable employees too.PATRICIA B.
just keep doing what u doing it was greatGREGORY A.
What is an environmental tax, safe trip tax, and a motor vehicle tax? Does your company charge hidden fees like Verizon? ShameKevin M.
They are already doing a great job. Both Mark and the lady that works in there explained everything thoroughly and helped ease my worries about driving a u-haul truck for the first time. They are both kind and compassionate and I would recommend this location to anyone.Carolyn T.
Customer did not leave a comment.JOHN P.
Satisfied customer, very professionalDANIEL D.
The team in Bayonne is the best.DAVID B C.
Excellent customer service. Overall a great experience from start to finish.PAULM JR C.
Customer did not leave a comment.SURESH K.
The people at Bayonne Uhaul are the best. Total professionals yet a family feel that is very appropriate for our town. So glad they are here. I rely on them at least 3-4 times a year or more. Dave ConnellyDAVID C.
Customer did not leave a comment.Mostafa A.
Things could not be any better. The vehicle I reserve is always ready and waiting for me. Checking it out and back in always goes smoothly. Renting a vehicle from this location is always a pleasure, as are the UHaul employees that work there.Lawrence M.
Opening a little earlierCECIL G.
Make sure the vehicle is available as per the customer's reservation. Sometimes substitutes may not be an option.Diana G.
Very pleasant people to do business with, thank you for everything.DOROTHY H.
Customer did not leave a comment.MARIA B.
Took a U-Haul only for 5 miles and an hour.. you guys advertising it as 19.99 and charged me 40. Agreed with the miles it should be 20 plus 5 and taxes.. what the hell is safe trip fee? And NJ security fee? Took vans from Home Depot and it is way more less expensive than U-Haul. And the service person was horrible his English is more horrible to understand.SANDEEP KUMAR V.
Nothing. The service was pleasant and staff was very helpful. Thank you.TERRENCEEDWARD T.
Customer did not leave a comment.Philip K.
Mark keep it up the good work see you soon !!!!! For another projectBINY A B.
Customer did not leave a comment.Emily F.
Customer did not leave a comment.GIANFRANC A.
Both people at Bayonne U Haul work very well together and are caring, efficient, and professional. Moving sometimes is difficult and the caring team has always eased my burdens. I have been here often and I would never go anywhere else. Best wishes for a good new year to all.MAUREEN C.
Customer did not leave a comment.DOMENICO O.
The people who work at this location are very efficient and friendly and do great work! However, the problem I have is that they do not wear masks when engaging with customers. They don't seem to wear masks at all when working which is very concerning while the spread of Covid is wreaking havoc on so many NJ families. I don't understand why they aren't protecting customers. I've seen the woman come from behind the shield and talk to a customer, who was masked, but she wasn't wearing one. She clearly does not understand how that puts the customer at great risk if she has covid but is asymptomatic. I'm so disappointed that I will not be returning to this location. This is the 3rd time I've been there in 2 months and all 3 times it was the same...even after I mentioned to the man that he should be wearing a mask when talking to me or other customers. He said he's too busy "running around" which makes no sense with regards to Covid.VERONICA M.
Customer did not leave a comment.james M.
Customer did not leave a comment.ROSEMARIE B.
Customer did not leave a comment.DENNIS H.
The staff are just lovely people. They were very kind.SABRINA T.
Customer did not leave a comment.NICOLE R V.
Thank you for working with us.JUSTIN J R.
Pleasant establishment. Friendly staff. Will utilize them when my brother moves.Jaime B.
The people at this location were great made it very easyRICHARD G.
Not a thing , you guys were great.KEITH A C.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.MEDHAT D.
Good people honest professional with smiling faceJoseph H.
Customer did not leave a comment.DIANE H.
Customer did not leave a comment.RASHID M D.
Workers are very nice and helpful. Will definitely recommend to my friend nearby.HONG Z.
Customer did not leave a comment.MARK E S.
Customer did not leave a comment.RENEE M P.
Customer did not leave a comment.Latoya S.
Third time renting from this location and it's the first time I didn't have a 5 star experience. The truck console was filthy inside. If you're charging customers a $150 cleaning fee I would expect that fee to be put towards proper cleaning. Employee was pretty rude when enforcing the mask protocol. I follow the protocol and have no issue with it however, why are the employees not wearing any mask at all and walking back and forth from behind the plexiglass and the customer area? Employees weren't practicing social distancing. So if the two main rules aren't being followed by employees then I don't appreciate attitude when a customer didn't immediately follow their rules. No signs are in place advising one customer in the building at a time but we were yelled at to stay outside. Also stay 6 feet away from the customer if employees refuse to wear a mask. Our masks aren't on to protect us they're on to protect you, so please do the same for us customers.Nora K.
Customer did not leave a comment.MARY M.
Thanks the people helped meSAIFULLAH H.
Customer did not leave a comment.JAMES MAURICIO C.
Nothing Joanne was excellentJOSEPH D.
Customer did not leave a comment.MIGUEL R.
Overall everything and everyone was great. I had an issue with the truck when I folded the mirror in it fell. So basically was a hassle driving around without the drivers side mirror.Zuhare M.
Absolutely nothing. The service rep was outstanding. (Joann) But a suggestion--------Have trucks available for drop off in other locations.BLAKE S.
Customer did not leave a comment.GILBERTO B.
Mark is amazing! Great customer services.Shauna T.
Customer did not leave a comment.MICHELE C.
Truck was not available at the booked location forcing us to accept a renting from another, more expensive location.Henry L.
You guys were great to deal with and nothing but accommodating thank you very much for your help with a hectic moving day.David C.
Nothing everything was great thank youREGINA J.
Very professional, courteous; great customer service!CAROLANN C.
Nothing! Everything was super smooth and they gave the best customer service! So friendly and helpful!AMY E.
Everyone was friendly and knowledgeable. I definitely felt welcomed. I will recommend to all friends and family.Danitza T.
Mark was terrificPHILIP G.
Thank youSANDRA M.
Customer did not leave a comment.SANDRA P.
Nothing, everything was good.LYDIA P.
Excellent customer service.Stephanie M.
Great service I receive, I would definitely recommend this Uhal Bayonne Location to any of my friends. Thank you again for the excellent serviceMICHAEL A.
There is nothing I can recommend that would improve upon my overall experience renting a vehicle at this location. They always have the vehicle I need. Picking up and dropping off is always speedy, and both JoAnn and Mark are an absolute pleasure to deal with. I will rent a UHaul vehicle from this location only and no other.Lawrence M.
Customer service was great. I was in and out in no time. Would highly recommend this service to everyone. I had a very good experienceJeaneane B.
Customer did not leave a comment.NICKY R.
Mark is excellent and professionalMICHAEL R B.
Customer did not leave a comment.CARLOS D.
Renting a vehicle from this location could not be better or easier. When I arrived the truck was waiting for me. It was clean and gassed up. When I returned it they got me in and out within minutes. I will only rent from this location. The staff there is always professional, courteous, and attentive. You couldn't ask for a better experience.Lawrence M.
Customer did not leave a comment.TASHANY B.
Mark and Joann are extremely friendly. Professional settingCLAUDIA E.
The lady that works there got a phone call while processing my paper work. She started fighting with who ever was one the phone, she then hung up on them. After that she asked me a question and when I answered she said I had an attitude started yelling then walked away. The guy working there finished my paper work with out a problem.ANGELO O.
Customer did not leave a comment.Jairus A.
Customer did not leave a comment.Sabrina C.
absolutely nothing. Joann & Mark were great! we appreciate their help. They felt our pain LOL when the truck before us was late :( Joanne & Angel RosadoJOANNE R.
Customer did not leave a comment.FLORENCE H.
These people over there are really rude !! And they tried to scam me and charged me for missing dolly which I returned it and when I noticed the charge they acted as it's a mistake and refunded me!!!! But really this is the worst experience to deal with these people , i would never use uhaul againAKRAMFAHMI H.
Great ServiceELECIA W.
The best customer service I have ever experienced! Friendly and knowledgeable. The truck was disinfected and clean. My supplies were ready and waiting. Overall a very pleasant experienceLISA S.
Customer did not leave a comment.CHARLENE P.