The bathroom was out of order on two recent visits. This may be an attempt to keep the public out, or it might be inattention to details. The equipment was not affected by this.
JAMES RCustomer Reviews for U-Haul at Chester Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Price Movers were awesome. They were friendly, efficient, and great at storage tetris. Would highly recommend.
RANDOLPH GExtremely unhelpful and unprofessional staff. I easily understand why they gave me $25 off to drop the truck off here—no one in their right mind wants to go to this location. Would never visit again.
Hunter HAwesome
BABY SI think loaning me one of the oldest and most uncomfortable trucks on the lot was a bad idea. I've never had a bad experience with U Haul until now. I'm not one to complain, so I haven't until now.
Chadwick SLocation is bad. The staff at the desk was not helpful. The staff that worked outside was very helpful.
Michael WI rent vehicles from this U-Haul at least once a month. I have never had any issue. The service is always professional and top notch. I would recommend this location to everyone I know looking to rent a U-Haul truck.
SHINARD BThe service was great, and the location was perfect
JOHN MI felt that this location was a perfect drop off location, easy to get to, easy to drop off, friendly staff.
Mary HTo stay kind and friendly
GWENDOLYN CThank you for a great experience i appreciate your pleasant staff and clean place.
LYNETTE PI brought the truck back with more miles remaining than I left but still got charged for fuel.
Tracy HLocation was good and clean. The entrance to the location was little difficult-- especially if you came from Chester Ave
pramod cThe U-Haul smelled like marijauna and I could not get the smell out for the entire trip. While driving, the doors/windows were not sealed all the way, and it was extremely loud to the point that it hurt my ears for the entire 7 hour drive.
James RThe quality of the customer service needs improvement. I was given a $50 gift card only to be told I could not use it. My money was held up for 4cdays in counting while I returned the vehicle with no damage and your business continues. Im disappointed. I can't to this location because I had a great experience before. I can't say thatthe this last experience. I will use a different location or éven a different company at this point.
Thomas RIt was two small piles of saw dust in the cargo area.
Leon HThe front desk person was a white male who did not seemed to not know his job. My truck was on E and he expected me to bring the truck back on 3/4 of a tank. I had to ask him to put my dolly in truck after I inspected the truck. One of my mirrors was cracked. It seems like when ordering this online no one inspected this truck before delivery. The white man lack personaility. Im a executive in the downtown area and often rank customer experience very high. This just didnt cut it for me. I will say the older black cleaning the trucks was very helpful.
Carl KStop having them scam people and over charging for stuff that new happen. Never going to U-Haul again serious
Marcellus WCostumer
Eric NStaff is stellar with communication. There was broken glass by the U-Haul that was somewhat concerning that they warned me about. I’m also not completely sure the tank was 100% full because when I filled the tank again it went past the F farther than when I picked it up.
Amanda LThe attendant at desk was amazing
Mary- nAll trucks were clean and staff knowledgeable and helpful. Thank you!
RAYETTA OThe guy, Deshawn and his other coworker was excellent... great Customer Service
Chirstoper FThe truck is a death-trap! The transmission and suspension were awful. When I got in the truck (and paid $59.12 for the truck and 20 miles), there was 43 miles worth of gas. When I went to return the truck, there was 29 miles worth, so I went to the gas station on E. 55th and Cedar which is two blocks from the U-Haul location. I put $15 in which brought the gas up to 47 miles worth of gas. When I dropped the truck off, the young man with the medium dreadlocks was less than pleasant because I didn't pull under the green awning (which I was NEVER told to do) and told me to just leave the truck there. I then pulled the truck under the awning and told the nice young man outside that I had gone over by 3 miles, but I put extra gas in the tank. After receiving my final receipt, I was charged an extra $78.00 in gas fees. I filed a complaint but had to call the Customer Service number to speak with someone about being OVERCHARGED by A LOT. I was granted a refund, but the experience has left a very bad impression.
Shannon WThe truck sounds like an axle is about to break
Monique DStaff were polite and respectful even with a lineup. When I returned the truck the same staff was friendly and ready to help
John Mtoo many rude employees
myeisha mDwayne was amazing. Entry and return path clearly marked.
James ONothing. They haven't let me down yet, so until then I think this site is great 👍.
VANASSA SDashawn has excellent agent!
Artis GGreat customer service and very clean facility. Could use more parking space for customers though.
SHAKYRA CGreat ease and the friendliest service 5 star
ANTHONY TNo clear place for visitors to park?So they stop in middle of road and block the incoming return trucks. I had to back up and drive around this unoccupied car.
RICHARD CThis location stole money from me even after I put the gas back to its original level.
CARRIETTA FSatisfied
ROCHAUNDAH FGreat job!
Andre MThe customer service individuals were not trained, didn't understand policy, and made it a very frustrating experience. Also, our reservation was transferred between locations, and the information was not transferred accurately.
Mark DGentleman inside was not helpful nor nice. Did not want to be bothered with giving us a receipt. The skinny kid who worked outside washing the trucks was very nice and helpful with unhooking the trailer. He was a good kid.
Phyllis MThere were no trucks available
Neyssa EDidn’t have the dolly I ordered and management was rude
farley rIt exceptionally great! Just please go over sizes of vehicles before the purchase. The friend gave me the wrong size of truck. Thank you
Barry REverything went well
darlene bJust very small, and tight parking
Jennifer ABrought trailer back 24.5 hrs early and they still charged me for the 3rd day. Return scheduled for 4/20/26 and trailer returned 4/19/26. Site would not adjust the rate! Kind of odd since it was booked and paid for online not at site.
Robert CNothing ♥️staff amazing really takes there time explaining things truck drove great no problems,
Stacy HI recently rented a truck from this U-Haul location. The vehicle itself was well-maintained and performed as expected, which I appreciated. However, the customer service was extremely disappointing. The employee at the front desk, who identified himself as “Sanders,” was unprofessional and rude throughout the interaction. Attitude was like a female so I’m sure he didn’t grow up with a father.. He/She asked unnecessary questions about my personal business and had an unwelcoming attitude from start to finish. I DID report the situation, and I will say that the company responded by offering compensation, which I appreciated. That said, the experience at this specific location was not acceptable, and based on the level of service I received, I would not recommend it to others.
michael cMake more room in your parking lot
Alice WCustomer service was excellent. They were both professional and fun.
TINA DN/A
Artis GLocation personnel worked as a team to provide personalized services and to attend individual customer needs. I used the App to shop for all my moving needs that were available at pickup. The pickup and drop-off were timely and worry free. Thank you Uhaul 55th and Chester, Cleveland. Stay loose!👍🏾
Octavia JKeep striving and keep having amazing customer service
DESTINY FThanks
Devin SReally everything was good
LYNELL T