Customer Reviews for U-Haul at Falls Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Falls Rd

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Patricia H. on

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Customer did not leave a comment.

Zoe C. on

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The two people who helped me were great. Thanks!

Russell S. on

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Provide information to customers on the nearest gas stations.

Nzingha P. on

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Staff quick and helpful

DONALD W. on

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First but the money back in my account, that you were not suposse to take, and pay the over draft charge. 2 Stop renting trucks that you dont have availible. 3 Sheow more respect to customers!

Mary W. on

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If Damion (not sure of spelling) is working, I know everything will go very smoothly. He is wonderful.

Patrice A. on

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I was charged for gas after the rep told me he would correct the gas levels in the system.

Dawn H. on

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Upon arriving at the Falls Road location, I was greeted and asked if I needed help immediately. Unfortunately I don’t remember the young man’s name who helped me on Sunday, 9/29 but he was very personable and took great care of me. 5 stars just for him!!! I live in Baltimore and could have gone to a closer location. However none of them have the reviews that the Falls Road location does and now I see why. I would happily drive further away for great customer service.

Lisa A. on

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Computer system was down and the staff were openly complaining that U-Haul's system is always down. So either the system needs improvement or the staff need training. We had reserved a van and only a 10-foot truck was available

Oren F. on

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the return check in web site does not work with secure browsers. also you should not require people to give you access to their gps just to return a van.

Garth W. on

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Good customer service while the office was busy when I came to pick up my Truck. Good employee to keep.

Sandra P. on

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Customer did not leave a comment.

Nixon J. on

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Keegan F. on

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Deborah B. on

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The service was good and our every need was met. I would recommend this location to others. Keep giving good service to customers as you did with us. Thank you

Guoli S. on

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Ricky K. on

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Customer service reps could be more professional and friendly.

Dontea P. on

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Saira R. on

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Excellent service. A++

James R. on

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Reginald B. on

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yvette R. on

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If someone is not aware of additional fees and this is their first time which I stated they shouldn’t be quoted a price than charged 40 more which happen in my case

Anthony C. on

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Customer did not leave a comment.

Reginald S. on

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Great experience.Short and sweet.

crystal L. on

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Perhaps explain that you have to electronically return the truck or be charged $20 for people to do their jobs. Im very irriated that I was charged for not returning it when I literally had the truck back in an hr & 1/2 furthermore no one felt it needed to be explained that regardless of whether I made it back or not I would be charged because the store closed minutes after I rented the truck. This was poor customer service & I feel scammed out of my money when I know I did all that was expected to the best of my knowledge.

LINDSAY R. on

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There were not enough staff. Both at pick up and at drop off I had to wait in an empty store for an employee to be available to help me. Once they did, they were fast and courteous, but it seems like more staff would help.

Donielle O. on

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Craig M. on

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Rude and messed up my contract

Bruce C. on

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General comment - far too expensive option. Should have been $300 less than what it was.

RAGAN H. on

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Nothing I can think of.

Danyell E. on

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John B. on

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Isaac M. on

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