This location had very good customer service.
Moving Truck Rental in Hampden, MD at U-Haul at Falls Rd
Moving to or from Hampden, MD 21211? Get FREE truck rental rate quotes at U-Haul at Falls Rd.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Falls Rd
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Hampden, MD.
Cargo vans and pickup truck rentals in Hampden, MD
U-Haul cargo van rentals and pickup trucks in Hampden, MD are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Hampden, MD 21211. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
I didn't can't the name of the man who serviced me at this location but that person was an incredible help. He simplified the entire process which really put me at ease.
This is by far one of the worst locations to rent a uhaul. First of all, I rented a 15 inch truck and was given a dub. There's no way they're allowing consumers to pull off of the lot in something that the transmission is running up in. I immediately returned that truck in exchange for another 15 inch that rode a little better but was also jerking a lot like the first one I had and returned. The young man that did the exchange never made any corrections on my account regarding the exchange as he stated he would which made my return a bit more confusing for the next shift of employees because they had no idea what was going on. There's a lot of inexperienced young people here. You try calling the Falls Road location directly and you'll reach customer service not the actual location and customer service is just dumb as a doorknob so please don't waste your time with them. UHAUL GET IT TOGETHER OR YOU WILL LOSE CONSUMERS SUPPORT. There's no way to speak to a manger, this company is just all wrong.
The people at the Falls Rd. location made a difficult experience so smooth. They were ahead of my issue and was the hero after 3 snafus' with my reservation. I am so grateful for the grace this team showed me. They deserve all of the flowers NEOW!!!!! ReginaGinaG
Nowadays it's hard to count on alot. But the one consistent thing is consistency at uhaul. 3 C' s: Customer Service- always putting customer first,explaining and getting you in and out fast. Care: they care about the workplace condition of equipment always clean and working Concern: they listen to what you need the equipment for.. offer the best vehicle and extras at a fair price. Nowadays that service is priceless. Well done!!
Have gas filling on site, most customers have enough going on with a big move. It would be a nice convenience after long drives.
The truck was great. Clean and ran well. Will return soon for my next move.
The young woman who helped us in the morning was smart, competent, articulate and friendly and should definitely be commended for her work. We didn't have as many questions when returning the truck as we did when picking it up, but the young man who helped us in the afternoon was also efficient and very polite.
I would never use this service again. I had to go in the location when I was supposed to be able to do mobile check in. The first van was stuck in ice and had to be replaced. The cost was higher than my estimate even though I correctly estimated my mileage. I'm extremely disappointed.
I had intended to do a contact-less pick-up and drop-off, but the app (or my phone?) malfunctioned halfway through each process. The associates at this location were very understanding and helpful - thank goodness for them! The app... Well, would've likely have been great if it actually had worked properly...
Have a program for continuing renting customers. Falls RD location has the best dedicated, loyalty, hard workers in your company.
The Guy was very respectful and pleasant to speak to
Clean the car, I had to sanitize before I pulled off, it was filthy on the inside. It's a virus going around, that's not acceptable.
Nothing. The staff were all professional, knowledgeable and friendly.
Courteous professional staff
The check engine light came on while driving less than ten miles and then the truck broke down after delivery and wouldn't start and I had to turn it on by rolling it forward in neutral.
Self-Service app was confusing to gain access. Recommend creating/registering for acct at pickup. Also, the app did not allow the upload of pics, just a live photo taking.
The location was complicated to navigate within, and there was no staff or signage to assist when three trucks were being returned apparently at the same time. I also have yet to receive a receipt for the charges, which are higher than anticipated, and I would like to see what the breakdown was since I have already been charged.
In spite the young being a poly grad and i CITY, LOL. He was excellent, even the young man i reserved with the night before. They were respectful and remember their customers
nothing this location is fabulous that's why I keep coming back and they are honest people unlike the 25th Street and Kirk Ave location
You overcharged me. You charged me for 150 miles more than I used. We only drove 506 miles and you charge us for 676 miles.
The photos of the vehicle were not up to date. I had to take pictures and point out several areas of very noticeable damage that were present during my inspection.
I was alarmed to see an employee was not wearing a mask at the desk when I went in to drop off my key. Another staff member (who was appropriately masked) was talking with him within 6 feet of him, and therefore at risk of exposure. I stopped at the door and asked the unmasked staff member to pull up his mask, which he did, but only covering his mouth. He did not cover his nose. When I got to the desk, he tapped on the plexiglass and said that it was enough. That is not scientifically correct, because the primary purpose of plexiglass barriers is to prevent droplet transmission. They do nothing to protect anyone from airborne transmission. Even if COVID were not an airborne illness, the other employee would still be at risk, because the primary purpose of a cloth mask is for source control, not to actually filter the air that the wearer breathes in. Hundreds of thousands of people have died in the US from COVID. Over 9 million have contracted it. The best way we have to prevent more spread is by wearing masks correctly and consistently. Please educate and train your employees properly on this topic.
Nothing the young man that help me was phenomenal!! Knowable and receptive!! Made me feel proud and happy to be spending my money with y'all!! He definitely should be commended