Customer Reviews for U-Haul at Ferguson Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Ferguson Rd

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NORMA LINDA S.
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Customer did not leave a comment.

Ogman P.
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ISMAEL C.
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Azzam A.
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MARK S.
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Paul T.
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The employee was quick and helpful.

Carlos B.
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Kirsty S.
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It was the easiest drop off ever. Thank you again!

Kenneth C.
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ITs understandable when staff is short, there will be a bit of a longer wait.

Kayla H.
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I was charged $20 without notice, for dropping my truck off overnight a day and half EARLY, under the allotted mileage, and with a full tank of gas. Nothing like being nicked and dimed and ripped off. This fee was not disclosed to me up front, when we told the folks at pick up we'd be dropping it over night, nor did they call me to advise they would be charging me today.

BENJAMIN T.
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Hire better employees at the Atlanta location . They don't give a shit.

Lisa M.
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Customer did not leave a comment.

Justus D.
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Be efficient. Be faster. Change you in house system of checking ppl in. Wasted and hour to get my paperwork and there were only 4 ppl in front of me.

Monique S.
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Customer did not leave a comment.

Sonja W.
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Not work on two customers at the same time. I had an appointment to get to when I arrived to pick up. I was there a couple minutes going through the ring up process when another customer came in walk to another register and start asking questions of the employee who was checking me out. Instead of the employee asking the gentleman to wait in line, he started ringing him up at the same time. This made my process slower. So, as for customer service I decided to go back and drop this rating!

Fnu A.
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William B.
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Difficult to turn into location coming from the south.

CODY DEL B.
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Veronica F.
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PHYLICIA T.
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Tavin Z.
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They were great .

Mahlon D.
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FREDERICK S.
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TAYLOR D.
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AGUSTIN A.
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Todo es exelente

Samantha K.
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Besides I got over billed, finally got that taken care, I then get billed for a toll that I NEVER went thru. I filed a dispute via the dispute form on the website as required and no one has responded.

Kenneth C.
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Nothing comes to mind. The RETURN EXPERIENCE was great AGAIN. The same person from my previous trip came out and greeted me by name and verified all was well with the trip

David T.
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James B.
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This location is wonderful. I always use them.

Michael R.
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Michael R.
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julie A.
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Brian W.
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Clay R.
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shrita B.
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I Drop off in Shreveport customer service was really really bad and communication

Christopher D.
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KENNETH N.
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LESLEY RUBY R.
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Cathy A.
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MELVIN DARNELL H.
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The service was great! The price was affordable and efficient.

MONA G.
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Customer did not leave a comment.

Stephen V.
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I reserved online. I added a furniture dolly and moving pads. When I got there they had to have me come in because they couldn't find the keys. Finally they found them. I was exasperated and left, only to find out there were no moving pads or furniture dolly. I was late so I kept going. Then I still got charged for them when clearly the dolly was not even in the truck!

Leslie S.
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JANICE B.
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ARMANDO T.
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We paid for 2 days and the day we tried to return it you guys want to charge us 95$ not acceptable how did we already put up for 2 days and still try to charge us defently won't be contacting you guys

Paula R.
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Customer did not leave a comment.

MICHAEL N.
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Per above they were not accommodating on my return for prorated credit? Blankets were folded, gas and mileage in-check, returned a day early... but no prorated check as told in Conroe, pick-up location.

MARILYN D.
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Customer did not leave a comment.

ISAAC J.
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Ryan C.
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BERENICE B.
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RODNEY M.
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Clark M.
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DANYETTA B.
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Albert E.
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Pamela B.
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adam M.
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This location's facility, the equipment and professionalism of the employees would have been embarassingly inadequate during the 1980s and has only apparently gotten worse since then.

Arnetha G.
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Attendant barely said hello. Once the check in transaction was complete he brought the truck around opened the driver side door & walked off never saying thank you or that it was even ok to leave. He must've spoken 5 words to me throughout the entire process. Manager was nice.

Kimberly N.
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Customer did not leave a comment.

DEBORAH T.
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Provide a tool to help loosen & remove the bolt securing furniture dolly inside. I ordered it. We needed it. 3 male adults and 1 female adult could Not get it loosened at all......

KENNETH L.
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Customer did not leave a comment.

jeremiah P.
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The gentleman that helped me was the best I've felt with at any U-Haul so far..... happy and supportive in every way!!!! Everyone should be trained like him!!!!

TONY S.
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Continue to have great and professional services.

Robert S.
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Customer did not leave a comment.

John M.
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Very easy experience in picking up in TX and dropping off in VA. The staff in both locations were friendly and very helpful.

YAHIRA G.
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Josh W.
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david N.
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CESAR V.
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Cleaning before renting out a truck nails all over there parking lot. I rented a truck and was charged the next day for gas even tho i left it on the same spot of gas when picked up. I was also charged for cleaning it because they said they found two dead roaches. The next day I went to rent another truck and that's when I found out I was charged for all the other extra stuff. As I got the new truck and it was parked outside I checked it before I drove off and found two roaches in that truck and even took pictures of it and told the guy at the front desk hey you charge me for 2 dead roaches but you give me a truck with roaches in it.

Bradley B.
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CHRISTOPHER R.
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Darrell S.
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Valarie Lynn M.
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Good service !

tolibjon B.
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Customer did not leave a comment.

Dennis Wayne C.
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The people at the this center were professional and helpful. I did experience an issue with the truck that I was given. The new manager, Edgar Jimenez, contacted me about the issue and I was pleased with the outcome.

Dennis Lee W.
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The 30 minute wait every time you call u haul.

paul H.
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Customer did not leave a comment.

Jose H.
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Exelente servicio y amigable atencion 👍 Gracias 🙂

Leddrue G.
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I paid with CASH on the return. I am waiting on my Bank Card to balance out

KENNETH C.
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When I returned the van a wonderful team member came out, called me by name, and asked me if everything went OK. He has great customer service skills. Great Return Experience.

Patricia A.
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Customer did not leave a comment.

Paul S.
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You' charged me for equipment that I returned.

Kathleen S.
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I will say, this was not the original pick up location. The original pick up location was off of 8th Street in South Dallas and it was awful. They didn't have the trailer I request and charged me for things that I did not order. My refund is still pending.

JAMES P.
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LouElla L.
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Darrell Dean E.
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Employees were quick and friendly. Very good experience

Ed D.
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Kennedy was extremely helpful and had a great attitude. She went above and beyond to unsure I was taken care of.

Patricia E.
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Customer did not leave a comment.

TRAVIS M.
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Read my first comments

LouElla L.
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Customer did not leave a comment.

STEPHEN C.
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they took my personal hand truck!! I need it back and there's no way to call that location!! They must've thought it belong to uhual!!!

Eric H.
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Service really bad , No team work at all

Quentin N.
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Customer service was very poor. The equipment is old amd not maintain. The store associate could properly explain my charges. It was a very poor experience for me and my family.

Dionisio Jose L.
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Customer did not leave a comment.

Carolyn R.
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I forgot the young ladies name she was a very beautiful young black girl in she help us so fast. We really appreciate her y'all got a good worker there. I will tell people to go just to ask for her.

Sigourney D.
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Customer did not leave a comment.

Pamela N.
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It seems to be great so far in my experience thank you

Paul Tyler H.
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Customer did not leave a comment.

ANISSA W.
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Create a less chaotic experience; Have a clean, sanitized establishment; Have an accurate system of checks and balances in place that ensures customers won't be overcharged

deborah T.
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Staff was slow and rude.Checked in online but still had to wait 30 minutes to pick up truck.

DUSTIN K. | First Impressions |
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I made my reservation about two weeks ago. When I got there they said they didn’t have my reservation. I showed the the confirmation email and they looked puzzled. After about 30 minutes I was able to get my unit. The staff was all over the place. Trying to help two and three customers at a time. It was a free for all. Attention spans we’re all over the place. The guys at the counter seemed inexperienced and lacked focus. It was hard to get a straight answer about a direct question. The unit I was given is damaged. Hopefully no rain will enter through the hole. Not a good experience for me as a customer.

No reviews have been submitted for this location.

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