Customer Reviews for U-Haul at Northern Pkwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Northern Pkwy

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ethyel C. on

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nothing I was well satisfy

Jan N. on

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Customer did not leave a comment.

La Tosha R. on

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Well, I'm now hurt and and can barely walk because of my legs being right at the dashboard. I am average height and the UHaul truck does not give enough leg room. I had to go to Urgent Care for my injures.

Brandi H. on

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The associate was very helpful. I was pretty annoyed that I received the truck on E. There was an issue with the ignition, it took minutes to start the truck, a tire was going flat, the window was hard to roll down and I do not think I'd Haul again.

Robin E. on

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Prisca M. on

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The staff was professional n customer friendly

Guoli S. on

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Nathaniel B. on

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Dilshod T. on

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Patricia G. on

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earl F. on

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keep up the good work

Marsha H. on

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Poor customer service. Employee had to read and respond to a personal text be serving me. Also I was given the key and told my key was on the right. There were 6 vehicles to the right so I had to find the magic truck that fit my key. Just before I came in another person was very agitated that she couldn’t find her rental truck and just angrily told the employee to find her vehicle. I only chose this location because it closed later than others but probably won’t go back.

kellie W. on

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Llesley P. on

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John G. on

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The errors with your computer system caused a delay and inconvenience for the customers, but the staff navigated around the matter and was very professional and effective in the execution of their duties.

janice S. on

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Michael W. on

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There was no communication about not having customer parking. You did not have the equipment on hand that was ordered and I was charged for, your customer service is a punk who couldn't care less about a moving day and how important it is to a customer. Your approach to insurance is sleezy. That is why I hate moving. It all starts with good ol uhaul screwing you over

Keith I. on

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Tell them if they desire first rate service and good working vehicles, please send them to Northern Parkway & Reisterstown Road U-Haul in. Baltimore,MD.

Davon B. on

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Was vary Rude do not have good customer service

Hassan A. on

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Double billed

ELainia J. on

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The truck I reserved was unavailable

Monika A. on

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Customer did not leave a comment.

Amoni B. on

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Johny C. on

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The Young Lady That Helped Me Was A Pleasure To Work With Wish you had onsite parking

MELVIN J. on

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It would be great if your vans had a USB port!!! People use their phones for GPS and music. The USB keeps the device charged while in use. I had to buy a special cable to plug into the radio and then had to go without music while I charged my phone through the cigarette lighter...IN A NEW VAN!!!! PS. The back up camera is a very nice feature.

Phillip C. on

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The guy that waited on me in the store was very friendly and knowledgeable.

Rana H. on

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Customer did not leave a comment.

ANGELUS D. on

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I reserved a truck a week in advance, when I got there on my p/up day no trucks available so they rescheduled me. Only thing they could offer was to adjust milegage for inconveniencing me!

Michael R. on

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Make sure the gauges are read able.

Allyson B. on

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Customer did not leave a comment.

GALEN H. on

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Nothing

William F. on

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Michael G. on

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Stuart D. on

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The air conditioning unit was faulty. It only worked when the vehicle traveling at speed.

Cynthia S. on

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Service was great

Christopher M. on

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Customer did not leave a comment.