Customer Reviews for U-Haul at Northern Pkwy

4347 reviews

4111 W Northern Pkwy   Baltimore, MD 21215
(Reistertown Rd)

(410) 358-1473

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(410) 358-1473

4111 W Northern Pkwy
Baltimore, MD 21215
(Reistertown Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

ANDRENNAE S. 
Rating:
1.0

I received a confirmation email saying my truck was “reserved guaranteed” for Saturday at 6:30 pm. I got there and the location was closed and locked. I talked to a rep on the phone who said the location closes at 5. I had to reschedule and change all my plans since my “guaranteed” reservation wasn't available. Terrible experience.

James G. 
Rating:
3.0

The issue is not with the location but with the reservation system! We were told one place for pickup and had to go to another. That process took 1.45 hour with moving guys waiting and costing us money! The guy at the place we actually picked it up said “This happens all the time.” Ridiculous!

WILLIAM P. 
Rating:
1.0

Customer did not leave a comment.

CHARISSA H. 
Rating:
4.0

Customer did not leave a comment.

KEITH C. 
Rating:
3.0

The price with the miles already added are ridiculous, but I Guess since I may get reimbursement for any unused miles it's OK I guess.

SABRINA V. 
Rating:
3.0

I was very disappointed and aggravated by the pickup. The customer representative was not attentive, having another conversation on his phone and barely would respond to me. He eventually gave me the keys but failed to tell me where the truck was so I had to spend additional time looking for it until I eventually found it. Drop off was smooth.

CHIENA L. 
Rating:
4.0

Have more than one person on staff... Make it easier to have the rental period be for additional hours/days if that is known at the outset of the order...

STEPHEN C. 
Rating:
3.0

Although he was efficient, the employee who checked me out was extremely rude.

KURSTEN P. 
Rating:
3.0

The store was under staffed and caused the agent to be overwhelmed and unable to deliver a personalized customer experience. He maintained professionalism but was clearly overwhelmed because of lack of staff.

Toinetta J. 
Rating:
3.0

Customer did not leave a comment.

RICHARD S. 
Rating:
2.0

Manager hates his job, and micromanages staff. Has personal conversations on earbuds while running your reservation Has a real “eye roll” attitude, and doesn't wear a mask when there is still a mandate in the city

Louis A. 
Rating:
5.0

Customer did not leave a comment.

JENICE Y. 
Rating:
3.0

I left an item in the truck but it's replaceable.

Lashawn E. 
Rating:
3.0

I reserved a 20 foot moving truck to be picked up at 11 AM. When I arrived at the location, the door was locked and there was no one inside. I was told that the Manager had left the office to go to the bank. One of the employees that parks and cleaned the trucks assisted me with checking out my reserved truck. He had a little training, but was not able to answer all of my questions although the tried his best to assist. I also wanted to rent moving blankets and was told that they only had blankets for purchase, not renting. The truck I received clearly had not been swept, as there were coins left on the floor. The drop off was timely. I was in and out in no time.

LEE E. 
Rating:
2.0

Simply, pick up the darn phone when called and don't transfer a customer to the 1800 number unnecessarily. Have adequate staff on hand to assist customers when picking up and dropping off equipment and not just have the manager.do everything. You are understaffed which needs rectifying.. You have lost a customer, permanently.

Steven P. 
Rating:
1.0

general manager was late to work, had to stay in line for almost an hour and he was not very friendly

Vladimir B. 
Rating:
4.0

Customer did not leave a comment.

Cody H. 
Rating:
2.0

I waited along with other customers for an hour and a half to get to the counter to pickup equipment. There was only one person working the counter. Parking for my vehicle that I used to get to the location was non-existant.

James V. 
Rating:
4.0

Customer service was great. Truck was dirty and there were syringes in the back. Fortunately, I was given a different truck

Jenepher P. 
Rating:
2.0

Ass for a Ford van and got a Chevy van instead and it was all banged up side door wouldn't stay shut had to keep going outside to shut it again the radio didn't work missing you antenna

PAUL C. 
Rating:
5.0

Anthony was very helpful with the trailer rental and loading it onto the truck hitch

Justin M. 
Rating:
5.0

Coffee and donuts while you wait.

ARTHUR J. 
Rating:
3.0

Customer did not leave a comment.

CHARLES LYLE P. 
Rating:
5.0

Customer did not leave a comment.

ATLEE N. 
Rating:
5.0

Manager( can't tecLl name) was working his ass off satisfying two customers at a time at the rental counter and answering constant phone calls... Kid needs a commendation, raise, promotion! N

GUY F. 
Rating:
2.0

Right headlight came loose from the car when I hit a bump. Truck was leaking antifreeze and the transmission was in bad shape. It labored and shifted way too late.

Mitchell M. 
Rating:
1.0

the employee was very rude, didn't acknowledge the customers, opened the store late, was sitting at the desk eating dunkin' donuts and on his personal phone. He also began to argue with me when I pointed out the ways he was being rude to the waiting customers. His name is Anthony Bell. He is giving this location a bad impression

WILLIE M. 
Rating:
1.0

The manager, Anthony, was COMPLETELY RUDE and told us to our face he didn't want us there. We made a reservation for a location that doesn't close until 7, showed up at 4:30 (our exact reservation time) and he tried to make us leave. He tried to say he had a party to go to and they close at 5. (Mind you, it was 30 minutes BEFORE 5 o clock. The entire time we were at the counter he was complaining and cussing about how he “had to f***ing be somewhere” and how we were holding him up from his partying. Anthony is a completely and utterly disgraceful excuse for a “manager”.

KIARA K. 
Rating:
5.0

I love the employee Anthony he is the best.

LATASHA M. 
Rating:
5.0

Customer did not leave a comment.

IRIS R. 
Rating:
4.0

Not enough staff present for a Saturday pick-up. Wait time was too long because of limited staff.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

RALPH J. 
Rating:
3.0

Nothing. I had a great experience, the salesman was terrific.

TRUMELLA L. 
Rating:
4.0

Customer did not leave a comment.

Naomi T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

Anthony Bell is amazing, he was very professional and friendly, Amanda was also super helpful!

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

SHANEIKA J. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE S. 
Rating:
4.0

All good

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

KALEB T. 
Rating:
3.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

The Northern Parkway office was great to work with as well as the Bel Air Road and Moravia office. The only issue was having to go to three separate locations in order to get what I had requested. The first one didn't have the item because it wasn't returned, the second office had what I needed but it had a bad tire so the only other option was the Reisterstown location. This created a major inconvenience as my timeline for the day had to be shifted right and required extra travel to pickup and return the item without incurring additional charges. I fully understand the circumstances that lead to all the inconveniences imposed on me but at some point there should be some consideration and even compensation allocated to customers when these issues happen. I felt it was pointless to engage anyone about the situation at any of these locations as they were following protocols and appreciate the customer service they provided, as it was excellent but it was still a major inconvenience.

JASON M. 
Rating:
5.0

I was more than satisfied with your service.

Val P. 
Rating:
5.0

The Team was great friendly and courteous 5*****'s

DERRICK D. 
Rating:
5.0

Customer did not leave a comment.

LOU W. 
Rating:
5.0

Just keep doing what you're doing...very efficient!!! Thank you!!!

ADIO N. 
Rating:
5.0

Amanda was incredibly helpful and the service was beyond reproach.

SHARI D. 
Rating:
1.0

Customer did not leave a comment.

RENEE M. 
Rating:
3.0

Customer did not leave a comment.

NATHON B. 
Rating:
5.0

Customer did not leave a comment.

SHANIA J. 
Rating:
4.0

Northern Parkway needs more help other than that it was ok

DIANA K. 
Rating:
4.0

Excellent

Lenora R. 
Rating:
5.0

Mr. Bell is a professional and provides EXCELLENT customer service. I book often and I will continue to come to this location. Great job Mr. Bell

ASIA E. 
Rating:
5.0

Very helpful employees. They were very courteous and pleasant to work with.

BONNIE P. 
Rating:
5.0

The Uhaul employee was very professional, friendly and efficient. This greatly contributed to the positive experience.

Boris T. 
Rating:
1.0

Bulldoze it send customers elsewhere

Paul C. 
Rating:
5.0

Customer did not leave a comment.

DAWIT A. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS S. 
Rating:
3.0

The only drawback is there is not a place to park just to handle business. I have to spend money to Uber there then spend money with you all.

FELICIA C. 
Rating:
5.0

Nothing

WILLA J. 
Rating:
5.0

Staff was friendly and transaction went smoothly.

TIA W. 
Rating:
5.0

Employees were very pleasant knowledgeable and worked as a team great service

DWAYNE J. 
Rating:
5.0

More employees great customer service thought

JUSTIN C. 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
5.0

Nothing everything went so smooth and easy.

MYRON M. 
Rating:
5.0

Anthony is stellar and it is very obvious he cares about the clients. Karley is also wonderful to deal with. I think the good energy carried me all the way to NYC and back without incident. Keep it moving guys!!!

MELVIN J. 
Rating:
2.0

Was delayed for 1 hour.

DAVID H. 
Rating:
5.0

Excellent customer service

LATONNA M. 
Rating:
1.0

Customer did not leave a comment.

CHYANN R. 
Rating:
4.0

Be more engaging

DERRICK D. 
Rating:
3.0

Customer did not leave a comment.

Manuel B. 
Rating:
4.0

Customer did not leave a comment.

KIRT J. 
Rating:
5.0

Carlie is the absolute definition of professional! I have been dealing with UHaul for years, and she is by far the best person, with the best attitude and the cleanest location. Others should follow her example.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

KIRT J. 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

Service was Excellent! Kimberly was great!!!

MICHELLE W. 
Rating:
5.0

Nothing Carly was great great customer service skills

TARA L. 
Rating:
5.0

Customer did not leave a comment.

RICARDO P. 
Rating:
5.0

Customer did not leave a comment.

Shakira B. 
Rating:
3.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Cameron F. 
Rating:
1.0

I did a 1 way rental and was quoted more mileage than I knew I needed. When booking I very specially asked if I went under the mileage would I be refunded for the difference and was told that I would only be charged for the miles I used, “if I went under I would get a refund, if I went over I would be charged the difference! Unpin returning my rental today I am now being told that I would not because it is a flat fee when doing a 1 way rental, however if I would have gone over what I was quoted I would be charged the difference!” I WILL NEVER RENT FROM UHAUL AGAIN...

TIA J. 
Rating:
5.0

Good efficient customer service

RAMOND B. 
Rating:
4.0

Always seem to be late, Opens at 9 am don't show till after 9. Great once they get there.

ELLIOTT R. 
Rating:
5.0

Micheal was friendly and went the extra mile for me I felt like I would use this location for any future rentals

MONEY J. 
Rating:
3.0

Customer did not leave a comment.

VERONICA W. 
Rating:
5.0

Nothing can be done to improve this location just remain consistent at what they are already doing.

CALVIN S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE B. 
Rating:
5.0

Staff wss great

VERDELL S. 
Rating:
5.0

Customer did not leave a comment.

DARLENE G. 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR B. 
Rating:
1.0

Try not forcing insurance charges as well as charging people for a whole extra day when they only had a 1 day rental. If it's not too much can you also try to make sure your vehicles don't smell like a whole pack of Newport cigarettes. By the way I will be making a corporate complaint

JARMELL R. 
Rating:
5.0

Customer service wonderful.

ONIKA C. 
Rating:
4.0

Customer did not leave a comment.

GRANT J. 
Rating:
2.0

I returned my truck that I had rented for 1.5 hours to the location. I was told by the representative that I did not need to wait around and that they would check the car back in and send me the bill. I then received a bill later on that had a cleaning fee added to it. 1. If I would have known that the truck was not satisfactorily clean, I would have made sure to clean it until I got their approval. 2. Additionally, I was not alerted to the chance that there could be a cleaning fee. The representative did not mention that to me nor is it anywhere in my contract. Please contact me so that we can discuss this snafu. Thank you very much

AHARON S. 
No reviews have been submitted for this location.

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