Customer Reviews for U-Haul at Northern Pkwy

Rating:

5.0

Thanks.

Rating:

4.0

The equipment was cleaned but the truck was having transmission problems. When we reached our destination you could smell the transmission fluid. The truck also burned a lot of gas

Rating:

1.0

I picked up the vehicle and it was empty of gas in I immediately addressed this situation with the Attendant and she told me that the previous renter returned the vehicle with no fuel in it and she told me just fuel the truck it up and return it after I was done with it and I did so and then they turned around and charged me $64.50 for fuel charge. Unhappy with this situation. I reported it to customer service and they told me it would take three days for them to get back to me so I ended up paying $94.50 for gasoline for six hours. and our rent U-Haul on a frequent basis, but this will be my last friend with U-Haul. in the vehicle had no AC. The front end shook and Bailey stated on the road and I explained this to the Attendant when I return the truck.

Rating:

3.0

lock box needs new locks, not a good height for someone short, no gas in vehicle, and they only use app for check ins I prefer Woodlawn customer service better. and charges 3x different amounts

Rating:

4.0

Online sign up process was a MESS! It took me 30mins to complete my reservation despite having done all the paperwork online. I thought online reservations are supposed to be faster!? The staff was super helpful but this process was no doubt frustrating.

Rating:

5.0

Can’t remember the young lady who worked the day of purchase but she was friendly patient and awesome. To improve your location continue to employee her for service.At the time of purchase she was very busy but she handled herself well and professionally

Rating:

5.0

They were very picky about returning unused boxes. One was deemed un-returnable although to me it was perfect with a small grass stain on the side.

Rating:

1.0

Awareness of how you speak and handle each customer, should be paramount in any event regarding providing good customer service. Stock and the success of any business can rise or fall based on the level of attentiveness and respect each employee devotes to their customer especially those with managerial or supervisory positions

Rating:

5.0

The van was nice and clean and ride smoothly!!

Rating:

5.0

Offer senior. Citizen discounts. People on fixed incomes need a bit more consideration. 3309 Pinkney road Baltimore 21215

Rating:

5.0

Everything was perfect and smoothly.

Rating:

5.0

Van was ready and clean. Check in was fast and smooth. Thank you so much Angela!!!

Rating:

5.0

Was confused about the self check in.

Rating:

5.0

Great customer service really helped me

Rating:

5.0

Dee the assistant manager was awesome. She was amazing and made me feel comfortable with the rental. I was a nervous wreck. She is a rockstar and Ty so much for your awesome customer service and going above and beyond. Thank you so much again. Wilhemenia (Jersey girl)

Rating:

5.0

Great customer service from La, this is a great location, helpful etc... I wish there was on site parking thats the only thing.

Rating:

5.0

Overall, it's a great service and location. However, the location is small with one Rep. The only issue is if a line begins to form, the wait time for service will increase. Although the Rep was great, an additional Rep would help speed up the process.

Rating:

5.0

I would only recommend it if LA was working. The rest of the staff is not as knowledgeable as LA. Please reward her for everything she does.

Rating:

5.0

Have some one at the counter to help older people mid 60 age that is not computer savvy enough but your employer was great they walk us through it thank you so that so the process takes a little longer but ok

Rating:

5.0

EVRYTHING was perfect. The staff, the equipment, all perfect. Thank you!

Rating:

3.0

The customer service was not what was I expected the young lady was not as helpful as she should have been but the young man was very helpful she needs more training in dealing with customers and not just handing customers a device and walking away with checking to make sure they understands how to use the device and I do understand that they have to multitask but customers is also important she seemed like she was being I’m patient and walking away but the young man was great and helpful I’m sorry I didn’t get their names

Rating:

5.0

The ability to check-in and pick up the truck using the app on my phone was priceless! Having an account already set up made renting even easier because my info was already documented. No lines, no wait, no fuss!!!

Rating:

3.0

I was supposed to pick up at a location closer to my home. They didn't have the truck I needed so I was sent here. The truck worked ok, but there was damage to the rear door that made it hard to close

Rating:

3.0

A bit slow with registration; however, check out was very fast. Overall OK.

Rating:

5.0

The customer service rep was excellent

Rating:

5.0

Thanks 😊

Rating:

1.0

We had to extend our time and got charged for insurance 2 different times. Nobody was willing to work with me. I think it’s okay to be charged to extend the time. However there’s no reason to be charged again for the insurance.

Rating:

1.0

Received the truck with less than a quarter tank of gas. Also the worst location with no parking for personal vehicles and trying to get out with the uhaul.

Rating:

3.0

Had trouble with the gas trying to charge 30 to take truck to the gas station then 20 on top of that truck had 1/4 tank of gas that’s what it had on return

Rating:

5.0

No improvements needed MY experience at Uhaul was excellent

Rating:

5.0

Checking was easy and person was very friendly.

Rating:

5.0

Everything was just fine 🙂.

Rating:

3.0

I think it's unfair for uhaul to charge a full day for 6 hours and if you go over the 6 hours then they charge for another full day there are 24 hours in a day and they advertise daily rates, not hourly rates. This practice is unfair to customers!!

Rating:

2.0

Truck was a very rough ride

Rating:

3.0

I was charged $20 dollar for fuel charge for barely driving 6 miles.

Rating:

5.0

U haul was great to me,no complaints, and I didn't have a reservation👍

Rating:

5.0

The manager at this location is very helpful and knowledgeable i believe her name is ms. roe

Rating:

5.0

It was my first time and everything was good. Thank you.

Rating:

1.0

The staff is very rude, poor customer service. My first and last time ever. Will never use again

Rating:

1.0

They overcharged my bank account without my permission. I already paid the $54.00 in cash on April 2,2026 at 3:30pm. You can see that on your Camera at that location and they REFUSED to give me a RECEIPT for that transaction. I also called Corporate Office of U haul concerning this matter. I paid out UHaul a lot of money over the years. Your BUSINESS is going to FALL DOWN 👎 if U HAUL continues to OVERCHARGE THEIR CUSTOMERS. Please STOP ROBBING US. Many people need to find another way instead of giving U HAUL any more BUSINESS. Please Don't Write anything BAD on my CREDIT REPORT because YOU GOT your $54.00 dollars yesterday in CASH.

Rating:

5.0

There is a young lady there who does it all, she has patience, even when over whelmed. she has a beautiful personality. She always there working and meeting the needs of people alone at times. I don't have her name she have tattoos

Rating:

1.0

I was given a van that had a damaged gas door and it fell off while I was driving. I brought this to the attention of the general manager at this site when I returned the van. The level of unprofessional behavior that she displayed that day will NEVER allow me to give her any more of my business. She also called me at home and she got nasty during the conversation because I dared to ask her why didn’t she know that the flap was broken while checking the van in. How is it that a vehicle is checked in and you don’t even know that there is damage? Is this what you do to an unsuspecting public who rents from you? Guess so!!!

Rating:

5.0

Transmission transmission slipping and better shocks

Rating:

4.0

The best way to help customers is to stop having uxgomers do all the way My recent experience with haul way terrible. I had to use telephone for everything. The uhaul representative did do anything

Rating:

4.0

Not really much

Rating:

5.0

Nothing everything was great

Rating:

5.0

Friendly, courteous and professional. Welcoming to customer.

Rating:

4.0

The interior of the truck was clean. The windshield wipers barely worked, and smeared the rain, which made it rather difficult to see. The truck dragged a lot in gear, sometimes almost stalling, it seemed, before regaining power. The service representative was very helpful. Perhaps, I would recommend the location to a friend. I didn't want to choose "no".

Rating:

5.0

The truck we rented sounded a bit rough but it did the job. Again if it weren't for L A Roe your best employee we wouldn't be renting from you. When she's not there lets say things don't go as smoothly. Hope you appreciate her and all the hard work she puts in, checking trucks in and out doing all the paperwork and moving the trucks people have dropped off the day before usually all by herself

Rating:

1.0

Worst location ever ! If you renting a 15in truck they are raggedy ! Manager doesn’t address your concerns nor supply any assistance. I got my receipt the next day at 1:18pm and they charged me an extra 25$ for gas upon filling it up before I returned it which was on a half of tank ! They said I return it on 3/8 which is two notches below a half ! Take your money and time else where ! The manager is rude calls 15 mins before closing knowing and a day before the 3 days they suppose to call knowing your going be upset that you were charged for no reason ! I will not be renting from this location ever again and will advise you take your pics of everything since this manager thinks it comes out her pay check if you do decide ! Out of all the locations I been to I’m highly disappointed and completely upset ! I would definitely look into how many ppl are being charged for the manger enjoyment !

Rating:

5.0

My Wife and I had the best experience with the U-haul in the 25 years we’ve been Customers! The Sales Associate, LA, is amiable, efficient, intelligent,kind and JOYOUS to work with! Thank you again for reassuring us and making Move Day easier!

Rating:

5.0

There was one associate there when I went to pick up the rental. It was busy, but she was efficient and friendly. She really moved the line. She really impressed us. Job well done.

Rating:

5.0

The employee that help me out was a pleasure her costumer service was a 10/10

Rating:

5.0

They need more people like the morning shift very professional, very kind and very loving very informative and treats you like family

Rating:

5.0

WHEN LA is on-site things tend to run smooth, and when she's not the other people don't have LA's commitment to represent Uhaul in a positive light. I find them combative and not very informative when I ask a question. If it weren't for LA we would be renting elsewhere and we rent a good 50-70 times a year with you.

Rating:

5.0

Customer service was exceptional made sure customer was valued.

Rating:

5.0

We had a great experience. The lady on site ( unfortunately I can’t remember her name) provided excellent costumer service. She deserves a raise. Very supportive! Thank you so much for the great service.

Rating:

5.0

Ms LA , hardest working manager I ever seen.

Rating:

5.0

I was very very disappointed in how bad my view was only because the window shield was extremely dirty that was my only issue.

Rating:

5.0

Great customer service very professional

Rating:

2.0

I was overcharged for things I did not have. They charged me for 3 dolly’s and 48 covers which I only had 1 dolly and 0 covers. I only used 12 miles and if anything they owe me money from my deposit but trying to say I owe them for things I did not have. Would not recommend