Customer did not leave a comment.
Virginia BCustomer Reviews for U-Haul at Quincy Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service everywhere
Carol RThere was a line. The customer was taking forever to pull up his documentation and the service rep didn’t even acknowledge the line. Didn’t apologize to Those of us who were waiting to be helped. The rep seemed disengaged and not thrilled about being there. He was nice when he assisted us but the system crashed at least 3 times so he kept having me repeat my info. Took me 45 minutes to rent the Uhaul which made me miss my delivery window at my apartment complex. Complete disaster. Then during drop off your app kept crashing when trying to locate my geo location . Not sure what that was about. Had to call customer service to get Checked In took another 15-20 minutes to figure out how to get on the app / website. Awful experience overall
Chris PI use the store five years ago, and I was not real pleased with it, but now it was much better than the last time I was there the manager was very attentive. The equipment was in beautiful shape five years ago when I rented the truck, the starter motor went on it while I was trying to move. But now the store the manager and the staff has renewed my faith in U-Haul I can’t thank them enough for the most pleasant experience I’ve ever had renting a vehicle even better than Ryder Again, many thanks to the Quincy location on Quincy Avenue for making a wonderful experience and renewing my faith in you all Sincerely
PETER EThe man at the counter was the nicest man I have mentioned at his job. I recommend him for an award
LORRAINE MThank for such a Wonderfull location Love the team especially Thomas, he is the best, And, I used the bathroom, first time ever, after many rentals and it was so clean! Thank you!!
Lisa BThe staff is very friendly!
Zhou LStaff is excellent. Have rented here two times and they are the best uhaul staff I've ever worked with
Henry SThe staff were very friendly and helpful
Jeff KThe customer service reps. were excellent and easy to work with at this location!
RICHARD PTop notch customer service and a great location
Eric LProfessional service
henry bStaff friendly and professional! Process was easy! Thank you
Lorraine SNice people working and excellent service
Karla VThe representative was kind and through. He was very busy. But still was professional with processing and answering my questions.
John BMy U-haul experience at this location was exceptional from start to finish. The store manager was on top of my reservation and made it easy to pick up and drop off the van I rented. And the vehicle was in perfect condition! I do not love moving, maybe nobody does, but U-haul made it go infinitely better than if I’d relied on my own car and multiple trips.
Sasha ABoth guys who helped me were very pleasant and outstanding.
Thomas PGreat customer service! Always so nice and helpful. I’ve used them many times and highly recommend this location!
Jenny Jthe gentleman who helped me was very helpful, he did an awesome job 10/10
Juana NTommy is the best!..
Daniel HVery good experience working with the people at this location. During busy times should be more than two people there other than that very neat clean and courteous operation. Thank you.
Charles DA got a nice clean truck! The check &out were very smooth. Thank You UHaaul!! I
Robert SThis guy was great. Your guy JD at Bridge Street in Weymouth is incompetent.
Craig BThe employee was amazing, I forgot his name but he was excellent!
Tafirenyika SExcellent customer support. Been here twice in the last week and have been treated like family
Jonathan MPretty sure there was only 1 worker on today as I type this. I wasn’t even acknowledged when I came in. Like I wasn’t even present. I ended up downloading the u haul app and then leaving. The employee seemed more interested in servicing the truck in front of me that was dropped off.
ALEXANDER SNo Appliance Dolly or Furniture Dolly when I picked up my rental even though I reserved tem. If I reserve one, there should be one there when I pick stuff up.
ERIC CGreat service and the gentleman who checked me in and out was very friendly and professional.
Donald KMelissa in Augusta ME was very nice.
Kirsten HUhaul was excellent. The yeti moving service I acquired through u haul was absolutely terrible!
Erin FShit fucking workers with half a brain cell that thinks they’re in the right for not doing their job. Isn’t that funny
Joshua YI didn't catch his name but chill black dude with the cap was a cool guy. I thought I left my storage room keys in the truck but luckily they were in my bag somewhere.
Steven LWish UHaul would provide information about tolls to customers so that they are aware and make the needed arrangements.
Anand VThe staff were extremely kind and helpful.
ALLISON SThe two gentlemen that were working were absolutely wonderful and so helpful! So kind.
teresa pThis is for the company as a whole not the location. Have a truck in the location I reserved it for a month and a half in advance. And when you ultimately screw the customer over the day before, maybe provide some type of discount for the inconvenience
COLLIN PThank you for be part of new moving
SANDRA PThe issue wasn’t the location, but the booking process. If I missed the information about mileage and additional fees online, I think it should be much more clearly presented before someone completes a U-Haul reservation. I was shocked by the final price when I arrived. Since I needed the truck that day, I felt pressured to accept the additional cost. I think U-Haul should provide a clear estimated total upfront, including mileage and all applicable fees. Advertising a rental for “$19.95 a day” can feel misleading when the final price is significantly higher. The estimated total cost should be one of the first things customers see before booking.
Anthony PThomas is awesome, he had what I needed and made sure I understood everything about the van rental, including cost estimates, how much the van would hold. He is professional, efficient, and kind, and he connects with every customer - the 4 other renters I saw him working with yesterday were all having the same kind of experience as I was. He takes time to explain, shows you the ropes, and welcomes you back. The location is pretty small in footprint, but big in experience!
Emily CThe truck was not ready and the manager would not allow the clerk to give me a second dolly
Stanley REverything was great!
Stanley SThe U-Haul representative was well trained and professional. He provided excellent customer service explaining my contract and using the keyless van. I would definitely recommend this location.
Susan CThis was my first experience with U-Haul, and it was nothing but great. Thomas Webb, in particular, was fantastic: helpful, supportive, and kind when assisting with my moving needs, which are already stressful enough.
Enrique Ghe was super friendly and very polite!
almerinda bYou can start by telling the customer if your going to use a debit or credit card that you would be charged twice once for the deposit and then again when you bring the truck back. I was not happy with u-haul it put my account at a negative statues due to them not telling my I would be charged for the hold then for the rental.
Lisa bIt was a smooth experience.
Alexis SThe man I dealt with was pleasant, kind, and helpful
Christal RBoth Erskine and his colleague were professional, knowledgeable and prompt with their service and explanations. They made the rental process as fast and smooth as possible (although it would help if the location provided them with enough printer paper to expedite contracts and receipts - they were without enough multiple days!).
James SBest customer service ever in this location. Staff are very very helpful and friendly.
Abderrazak DGreat service, friendly environment, professional worker’s.
Ricky BExtremely professional staff that went above and beyond to make sure I had everything I needed. Complete opposite of my experience at the other location.
Evan WThe gentleman working there are amazing! They went about and beyond to help me when I didn't have a reservation because of the need being something that was just thrown at me. They made it very easy for me and I am ever so grateful 🙏
LYNNE AThomas the store manager is AWESOME! He provides excellent service and great customer experience.
Jairo DThomas was so helpful and kind. Each time I’ve gone in there he has made the experience amazing and one to remember. Thank you Thomas!
AFOLARIN AThe gentleman that waited on me was fantastic!!
Russell CNo issues!
Jo RAbsolutely nothing. Staff was great. I wish i had gotten the young man’s name who works there. He was so helpful and knowledgeable. Really helped make my move smooth.
AFOLARIN AManager is very nice, clean vehicles, smooth transaction every time.
Mike CGood location. Great associate.
MATTHEW PStaff was great! 10 out of 10 stars..
Brian YI don’t know the name of the worker he must be the manager. He’s there every time I go there what a great personality perfect customer service.
Kevin MThomas Webb provides an exceptional professional service. He makes this Uhaul facility the best I have ever used so far. Keep and reward employees like him.
KRASSMIRA M | Overall ExperienceThe only thing I was disappointed about was that the storage units only came in one size. There were not 10x10 storage units.
Patricia M | First ImpressionsI was ignored when I tried moving in and had an issue with my lock. Room was not ready. Tried speaking with associate who was sat in the dark on his phonw while I struggled to find my lock. Had to purchase my own lock after a long day of moving. I would not recommend this service. Never heard from facility after calling customer service.
Lenneisha B | Online Move InThomas was excellent, very helpful with everything
Stephen E | Overall ExperienceThe Manager at this location goes above and beyond to help very appreciative of him
Andre A | Overall Experience