The guy at checkout was awesome!!
MICHAEL HCustomer Reviews for U-Haul at Sudley Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was top notch and extremely helpful
Kevin KThe mileage allowance tolerance was too extreme. especially since i had to drive from the pick up location to the storage facility used up my extra mileage before my trip even started . I was not rewarded for dropping off the truck a day early.
MICHAEL HOffer making things right quicker. I rented a trailer and the previous customer was late by >4 hours to return the trailer. I had a reservation for 9 and was not able to get into something different at the same rate for ~2hrs. The employees were nice and personable though so thats a positive
BRAEDEN OInform customers about procedures for returning the truck after hours. We weren't told about this when we were picking up the truck and became nervous when we found the store was closed upon return.
Jian TEmployees were super helpful and got us on our way!
alexander kI think the vehicle I had needed some work. Blessings to you.
LEONA LNone., every one in this establishment are very polite friendly and professional My experience was great thank you
Jesus NThe rental staff were excellent! The only knock was the rental truck. Granted it had 138k miles on it and it didn't break down but there were some minor maintenance issues that hopefully will get fixed before the next rental.
Chris PYuri and his staff members were patient and corrected a minor discrepancy with my reservation. I will definitely use this location again for my future moving needs.
Shaunta JMake sure that the representatives always complete a checkup when a vehicle is returned, so the next customer is not over charged for some miles that he did not drive.
GILCHRIST DExcelente servicio justo lo que necesitas
ERLIN APara mi esta todo perfecto
juan mVehicle was that not clean vehicle the road balance is not good
Murat DNice people
MARCO MThey over charged me on mile day coverage and paid over 158 just for 5-6 hours
AMIR MThey all helpped me at the Manassas U Haul place so i wont mention just one name but This store had the best service then the 5 other stores i have been in since using the U Haul rental stores in all my years of renting trucks and storage.
timothy lVery nice staff at drop off!!
Tyler MMake Tyson the General Manager at this Sudley location. He is amazing ‼️
ERMAFRANCES AVery excellent customer service.
TERESA LRadio didn’t work and truck needs a wipe down really badly their is food crumbs and in the driver side handle is old chewed gum.
Steven RThe staff at the Manassas location was very helpful very professional and help me with the whole process
Christopher BThe pick up process is broken and waste of my time. You stole 45min of my time. I completed online checkin prior to arrival, then had the repeat the process when on site. Because i had an out of state license i had to provide a remote 3rd party verification instead of a uhaul employee reviewing my license. How about you buy the system that validates a drivers license.
Noel SEveryone there especially the manager was turbo helpful!!
donald pI'm very conflicted about my review of this U-Haul location. The staff was very friendly. The equipment was top-ot-the line. The reservation process was terrible, opaque, and on-the-verge of misleading. I did not see a hard copy of my transaction and was not told that the $19.95 printed ALL OVER THE TRUCK was not the price I'd be charged. I was asked how many miles I anticipated driving, but there was no reason why given (i.e., there'd be two payment options based on miles used). Instead, I was given a handheld machine upon which to sign. Before we went to the vehicle, I asked about the $91 hold on my Visa credit card, and I was told it would be adjusted upon return. I asked about fuel charges from two different people (including Yuri, the manager), and I was told to return the car with the same amount of gas it had when I picked up the vehicle. I confirmed that when I returned the car. We even bought extra gas for the vehicle!!! Imagine my surprise when I received the receipt and learned the final cost was $126.50. We likely would have paid the price had we known, but the failure to explain the rate is misleading by omission and unfair. The fact that the final invoice doesn't even show a category for fuel price (since it must be included in the $99.00/day rate) makes me question U-Haul's pricing policies. I take responsibility for being an uninformed buyer, but I will not be using this location again.
James HGreat location! Curteous staff. Overall great experience
WALTER RNever again!!! Our reserved truck was parked behind another truck, making it inaccessible when we arrived. We weren’t the only customers dealing with the same issue, which tells me they aren’t checking at closing to ensure the next day’s reservations are actually accessible. Their solution was simply to switch us to a truck at the front of the line. Then we discovered the loading ramp was missing, but not until we reached our destination. The ramp was the main reason I chose a box truck instead of a cargo van, so that was incredibly frustrating. The mobile app is awful. The night before, I uploaded my driver’s license photos and completed all the required check-in information, expecting that all I’d need the next morning was the code to retrieve the keys. Nope. The app didn’t retain any of my information, so I had to re-enter everything and upload my ID again. What should have taken 10 minutes turned into a 30-minute ordeal. Then came the surprise charges. I wasn’t informed about the $5 Safe Trip fee, the $1 environmental fee, or several other added costs. The advertised “$19.95 In-Town” rate is misleading at best. On top of that, you’re charged $1.59 per mile and expected to return the truck with the same amount of fuel it had when you picked it up. if not, charged what I didnt ask but im sure your kidney at this rate And here’s my biggest issue: if you purchase the $15 SafeMove protection and return the truck undamaged, that fee should be refunded. Paying for protection you never use feels like just another money grab. Overall, a frustrating experience from start to finish. Poor preparation, a terrible app, missing equipment, and surprise fees. Never again.
Rashelle PBest team
REDOUANE BI am new in using U-Haul. I had a very good experience, and the staff is very helpful. Five star to customer service.
Yan Z"I am very dissatisfied with my experience. I was overcharged for fuel/gasoline, which is completely unfair. I do not recommend this location
naser aCharged double the rate 29.95 - went to $59.90.how ?
Dilip TExtremely poor customer service skills displayed by the manager. I will definitely be renting at Enterprise from now on.
Jeff Mi rented dozen pads but only received 6 gas gauge was not accurate on pickup. agreement had 9/16 but was less than half at 7/16. i returned as i received it but was charged a difference should have got pads at half price and extra fuel charge should be refunded
Peter SThe gentleman who helped me was great
NIcole PThe guy at the front (I think Yuri) was amazing! It was super busy (typical Saturday morning in May) and he handled everyone quickly and efficiently! Never had such a good experience! Thank you!
LAURIEKRISTINA AExcelente atención
tamaikel tPlease read Google review. Excellent customer service from YURI! Love his level of customer service
SOYANN TThey charged 93 miles more than what I actually drove. When I have a proof of picture of dashboard then they will processed refund but this is all the time and efforts are worthless. very poor service and trying to scam. When you use their service don't forget to take dashboard mileage picture otherwise they will charge and scam to you.
TIRTHA DGuy who checked me in is super nice and good at his job. A+
Darrin HThe representative was awesome.
st AExperience was so easy! I did the whole thing on my phone. The only thing I would say is to somehow know how much gas to put in
Teresa SRude manager and charge me $30 for insurance when I said no insurance and gas like 3 gallons of gas when I had put gas in it. Trust me no matter what your review is they don’t care. I been pointing out so many things about helping them get better with customer service since I rent from them all the time and there is always something, is mine blowing. I’m changing rental companies for sure.
JOSE RSelf check in
Xavier WThe reason I gave 3 stars is because when I got the truck it had 3/4 of the tank full. I returned it FULL TANK. Spent $43 for 10 gallons. To return it the way I got, it would probably cost me a lot less than that. Yet, I went over 1 mile from the estimated mileage I put down which was 30. They could have considered it, couldn’t they? Geez, are you guys dying for a miserable mile? I might look into Penske. This is sad because I’ve always used U-Haul.
CLAUDIO Mthe bring you in for $19 then rake up a huge bill is a true scam. In the future we will go to Lowes or Home Depot where its actually $19 for 90min. Zero plans to ever use U-Hall again after this. That said the staff was professional and nice at the location...its not their fault U-Hall is scamming customers!
david dNot at this time. Great people working at this location.
CHRISTOPHER ADrop-off was quick and easy.
Melissa BA little difficult to get in and out of. Employees were polite and helpful.
Robert EMore offers
juan zGreat customer service.
fitzgerald lThe radio didn’t work for a drive from Virginia to Florida. Truck descriptions should really be included, facts like seats do not adjust, if you are a big person you won’t fit. Seat belt will not fit you. Driver will physically be required to climb in a truck that has a seat shoulder hight. I rented smallest truck and ones I’ve seen on road are much lower. I’m very disabled on oxygen, had to use cigarette lighter charger for iPhone and oxygen. Take turns. The ports for phone don’t fit on new Apple phones. The outlet like in your house did not work. Driving 650 miles in a truck like this was not pleasant. The truck was clean and well maintained otherwise. Just not up to par for state to state move.
Amy DVery fast and outstanding customer service . The guys are always smiling and very helpful.
Latoyia BTruck need wheel alignment scared to drive Please give me a good condition truck next time Employee was good
young cNooooooooooooooooooo💩💩💩💩
LIMBERG PAlthough I rarely leave anything negative this location does have a downside in that it is so small and busy it is often a chore to get in and out with a truck and trailer. I have used this location several times and I'm always nervous about pulling into the lot with my truck because of the setup there and lack of area to maneuver. The other thing I noticed about this time was I rented a one way from a city 60 miles away and dropped off here 4 hours later yet my receipt said I dropped it off the next day. When I dropped it the employee said I would get an email receipt shortly. I don't know why he couldn't do it immediately as check in and check out is all electronic. I took a picture of the unit at the lot before I left because I didn't like the idea of leaving without my receipt that I dropped the unit. If it were stolen or damaged between the time I dropped it and the next day I might have been liable. This is the first time this has ever happened and I rent several times a year from various locations. Other than the check in this time I like this store and its employees are always helpful.
Keith SI would recommend having more than one employee present in the morning to aid customers with truck rental pick-up. But the employee on site was very professional, polite, and funny.
Mark FExcellent service..
OGIE RVery professional and knowledgeable . Highly recommend sudley rd crew
Latoyia BI was charged $17.35 for gasoline but brought the van back with 3/4 of a tank of gas which is exactly the same level when I rented it! Unfair charge! Requesting a credit!
Douglas J