Customer Reviews for U-Haul at Sudley Rd

Rating:

5.0

Very nice service!!

Rating:

1.0

The first truck I got had no air conditioning and was dirty. The back smelled like mold and was covered in something. The second truck was clean but had trouble with its get up and go and it took the like 25 minutes to even print me a contract so I could check the gas and miles before I left. When I returned it they didn’t want to check it in while I was there until I pushed for it to get done.

Rating:

3.0

Not sure if I would recommend. Should have recieved a discount. Also the trailer did not have a tongue jack. Which made it hard to hook back up once loaded. Not happy.

Rating:

5.0

Yuri and Tyson were excellent. A smooth process during pickup and dropoff. The facility is clean and the staff welcoming. Absolutley no problems with the truck and trailer. Thank you. P

Rating:

1.0

Make a call to customers when something happens.

Rating:

4.0

Long wait to pick up a trailer that was reserved. They were having a busy day, but 25 minute wait to pick up a reserved item seemed a bit much. However, the staff was pretty good.

Rating:

5.0

Good

Rating:

5.0

Yuri and Tyson did an excellent job providing clean equipment and a cheerful and professional attitude. Yuri was extremely helpful on changing the order even on the day before the pick up. Great team.

Rating:

5.0

The customer service at U-Haul, located at 8004 Sudley Road, Manassas, VA 20109, is outstanding. They are warm and welcoming, and they respond quickly. Thank you so much! You’re the best!!!!

Rating:

5.0

There is still a dispute. I was charged an extra 40 miles for my rental. I hope this is fixed soon. Double check before you accept an email receipt.

Rating:

3.0

The one man working inside was on the phone while 3 of us (other customers) were waiting for someone to help us. The man on the phone was very unconcerned with our needs. Luckily, the guy checking trucks in came by and helped each of us. He was very kind and helpful.

Rating:

3.0

Very slow and insufficient workforce. Very long time and lengthy process for the "new approval" method!? It was much more convenient before (3/4 years ago)

Rating:

4.0

very friendly sales person.

Rating:

4.0

I love everything about this place.

Rating:

5.0

The in-store representative was very helpful and professional in exchanging the size of my truck rental. Great customer service!

Rating:

1.0

The staff is extremely rude and unprofessional. They’re always trying to scam people and trying to find ways to overcharge people. Will never go there ever again

Rating:

5.0

Will be great having a parking lot for cars to be left for convenience In all I enjoyed using the trunk

Rating:

5.0

Best store in Manassas

Rating:

5.0

AC in vehicle not functioning. Maybe a minor matter, but in the sum.er or during long one moves, I would not rent from UHaul if the AC was not functioning.

Rating:

5.0

Servicio eficiente

Rating:

5.0

Had van's truck they were fill of what every your needs. Located is great too

Rating:

5.0

The guy at checkout was awesome!!

Rating:

5.0

Staff was top notch and extremely helpful

Rating:

5.0

The mileage allowance tolerance was too extreme. especially since i had to drive from the pick up location to the storage facility used up my extra mileage before my trip even started . I was not rewarded for dropping off the truck a day early.

Rating:

2.0

Offer making things right quicker. I rented a trailer and the previous customer was late by >4 hours to return the trailer. I had a reservation for 9 and was not able to get into something different at the same rate for ~2hrs. The employees were nice and personable though so thats a positive

Rating:

4.0

Inform customers about procedures for returning the truck after hours. We weren't told about this when we were picking up the truck and became nervous when we found the store was closed upon return.

Rating:

5.0

Employees were super helpful and got us on our way!

Rating:

5.0

I think the vehicle I had needed some work. Blessings to you.

Rating:

5.0

None., every one in this establishment are very polite friendly and professional My experience was great thank you

Rating:

4.0

The rental staff were excellent! The only knock was the rental truck. Granted it had 138k miles on it and it didn't break down but there were some minor maintenance issues that hopefully will get fixed before the next rental.

Rating:

5.0

Yuri and his staff members were patient and corrected a minor discrepancy with my reservation. I will definitely use this location again for my future moving needs.

Rating:

2.0

Make sure that the representatives always complete a checkup when a vehicle is returned, so the next customer is not over charged for some miles that he did not drive.

Rating:

5.0

Excelente servicio justo lo que necesitas

Rating:

5.0

Para mi esta todo perfecto

Rating:

2.0

Vehicle was that not clean vehicle the road balance is not good

Rating:

5.0

Nice people

Rating:

1.0

They over charged me on mile day coverage and paid over 158 just for 5-6 hours

Rating:

5.0

They all helpped me at the Manassas U Haul place so i wont mention just one name but This store had the best service then the 5 other stores i have been in since using the U Haul rental stores in all my years of renting trucks and storage.

Rating:

5.0

Very nice staff at drop off!!

Rating:

5.0

Make Tyson the General Manager at this Sudley location. He is amazing ‼️

Rating:

5.0

Very excellent customer service.

Rating:

4.0

Radio didn’t work and truck needs a wipe down really badly their is food crumbs and in the driver side handle is old chewed gum.

Rating:

5.0

The staff at the Manassas location was very helpful very professional and help me with the whole process

Rating:

2.0

The pick up process is broken and waste of my time. You stole 45min of my time. I completed online checkin prior to arrival, then had the repeat the process when on site. Because i had an out of state license i had to provide a remote 3rd party verification instead of a uhaul employee reviewing my license. How about you buy the system that validates a drivers license.

Rating:

4.0

Everyone there especially the manager was turbo helpful!!

Rating:

3.0

I'm very conflicted about my review of this U-Haul location. The staff was very friendly. The equipment was top-ot-the line. The reservation process was terrible, opaque, and on-the-verge of misleading. I did not see a hard copy of my transaction and was not told that the $19.95 printed ALL OVER THE TRUCK was not the price I'd be charged. I was asked how many miles I anticipated driving, but there was no reason why given (i.e., there'd be two payment options based on miles used). Instead, I was given a handheld machine upon which to sign. Before we went to the vehicle, I asked about the $91 hold on my Visa credit card, and I was told it would be adjusted upon return. I asked about fuel charges from two different people (including Yuri, the manager), and I was told to return the car with the same amount of gas it had when I picked up the vehicle. I confirmed that when I returned the car. We even bought extra gas for the vehicle!!! Imagine my surprise when I received the receipt and learned the final cost was $126.50. We likely would have paid the price had we known, but the failure to explain the rate is misleading by omission and unfair. The fact that the final invoice doesn't even show a category for fuel price (since it must be included in the $99.00/day rate) makes me question U-Haul's pricing policies. I take responsibility for being an uninformed buyer, but I will not be using this location again.

Rating:

5.0

Great location! Curteous staff. Overall great experience

Rating:

1.0

Never again!!! Our reserved truck was parked behind another truck, making it inaccessible when we arrived. We weren’t the only customers dealing with the same issue, which tells me they aren’t checking at closing to ensure the next day’s reservations are actually accessible. Their solution was simply to switch us to a truck at the front of the line. Then we discovered the loading ramp was missing, but not until we reached our destination. The ramp was the main reason I chose a box truck instead of a cargo van, so that was incredibly frustrating. The mobile app is awful. The night before, I uploaded my driver’s license photos and completed all the required check-in information, expecting that all I’d need the next morning was the code to retrieve the keys. Nope. The app didn’t retain any of my information, so I had to re-enter everything and upload my ID again. What should have taken 10 minutes turned into a 30-minute ordeal. Then came the surprise charges. I wasn’t informed about the $5 Safe Trip fee, the $1 environmental fee, or several other added costs. The advertised “$19.95 In-Town” rate is misleading at best. On top of that, you’re charged $1.59 per mile and expected to return the truck with the same amount of fuel it had when you picked it up. if not, charged what I didnt ask but im sure your kidney at this rate And here’s my biggest issue: if you purchase the $15 SafeMove protection and return the truck undamaged, that fee should be refunded. Paying for protection you never use feels like just another money grab. Overall, a frustrating experience from start to finish. Poor preparation, a terrible app, missing equipment, and surprise fees. Never again.

Rating:

5.0

Best team

Rating:

5.0

I am new in using U-Haul. I had a very good experience, and the staff is very helpful. Five star to customer service.

Rating:

1.0

"I am very dissatisfied with my experience. I was overcharged for fuel/gasoline, which is completely unfair. I do not recommend this location

Rating:

3.0

Charged double the rate 29.95 - went to $59.90.how ?

Rating:

3.0

Extremely poor customer service skills displayed by the manager. I will definitely be renting at Enterprise from now on.

Rating:

2.0

i rented dozen pads but only received 6 gas gauge was not accurate on pickup. agreement had 9/16 but was less than half at 7/16. i returned as i received it but was charged a difference should have got pads at half price and extra fuel charge should be refunded

Rating:

5.0

The gentleman who helped me was great

Rating:

5.0

The guy at the front (I think Yuri) was amazing! It was super busy (typical Saturday morning in May) and he handled everyone quickly and efficiently! Never had such a good experience! Thank you!

Rating:

5.0

Excelente atención

Rating:

5.0

Please read Google review. Excellent customer service from YURI! Love his level of customer service